Appalling customer service. Tiny silicone "o-ring" had come loose / been lost somehow meaning the bottle leaked. Apparently they don't provide / sell replacements for these (what about the right t... See more
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Delivery not respected: paid for home delivery, but the package was dropped off at a pickup point with no delivery attempt at all. But the worst part is the customer service: very hard to reach,... See more
Don't believe their "lifetime" warranty claims. I have had many issues with my water bottle from them, where the cap didn't fit the bottle properly and according to Camelbak that is not a warranty i... See more
Filled in the warranty form twice, emailed them. Only get answers like: Your request has been updated, never get a real answer.
Company details
Information provided by various external sources
CamelBak Products, LLC is an outdoors equipment company based in Petaluma, California, best known for its hydration products, such as hydration packs and water bottles.
Contact info
S McDowell Boulevard Ext 2000, 94954, Petaluma, United States
- www.camelbak.com
1.4
Bad
75 reviews
Hasn’t replied to negative reviews
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I'm super frustrated
I'm super frustrated! My fiance loves these bottles so I ordered him one. I bought the wrong one so I canceled it right after the purchase went through! Customer service emailed me back and said it was canceled. 3 days later the money has been taken out of my account. I called and they said it's already been shipped but when I go to their website to do a refund it tells me "item has not shipped yet". I'm very disappointed and will not be buying from them again.
19 April 2021
Unprompted review
made a claim with camelbak uk ,only to…
made a claim with camelbak uk ,only to be told to take it up with there distributor 6 weeks later, completely useless service, top prices for no service from these people, won't be buying another.
29 September 2020
Unprompted review
Camelbak still going strong after 12 years
I bought a Camelbak mini running rucksack in 2008 to use in marathon training. I ended up wearing it to run the marathon. I then used it to train and run two further marathons. Twelve years later and I still use that little bag almost daily. It has been one of the best sports accessories I’ve ever purchased.
29 August 2020
Unprompted review
Useless warranty
Bought a Camelbak Charge a few years ago. Generally it was fine but then the reservior split.
At this point it seems that they no longer make that backpack nor the resorviors that fit it so I'm unable to source a replacement.
I contact their support hoping that the lifetime warranty meant that they continued to provide parts. They confirmed that they do not.
They offered a discount to purchase a newer model but didn't say for how much. To be honest I'm just annoyed about the waste so don't want to buy anything from them again. I'd hoped the pack would last longer than this.
So if your product fails you should hope that it fails before Camelbak release a new range.
16 August 2020
Unprompted review
Easier to buy & care for a live camel
"Got your bak" really means: "We could care less after we have your money."
The grossly overpriced Omega is not only fiddly, but the bite valve broke after only a few uses.
Contacting them will send you on MONTHS of BS, only to end up emptyhanded.
Substandard products at premium prices -- after dealing with them since early MAY to get them to help me, I conclude: It would be easier to care for a live camel than deal with this company.
6 July 2020
Unprompted review
"Got your bak" is worthless
"Got your bak" is worthless. My bite valve broke after a few months and i contacted the camelbak warranty "submit your claim" form.
I heard nothing back despite repeated emails to their warranty email address.
Don't buy from this company - their warranty is worthless and they are selling substandard products at a premium price that they aren't prepared to backup.
23 November 2019
Unprompted review
Awesome store
Awesome store! I will order more soon. Excellent customer service!
23 September 2019
Unprompted review
Love my camelbak backpack
Love my camelbak backpack - compact, useful, super portable
26 July 2019
Unprompted review
Awesome products
Awesome products. Love! Huge fan of CamelBak products.
9 February 2019
Unprompted review
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