Camping International Reviews 

258
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Ordered a windbreak on Tuesday night and it arrived on the Thursday. We had a problem with it, so phoned up and got a replacement the very next day. Fully satisfied with the windbreak. This is how ser... See more

Rated 5 out of 5 stars

Great communication, honest description of the unit we were buying and a very fair price for the value of our trade-in. In the market for a trailer tent these are the guys to speak to - especially Ter... See more

Rated 5 out of 5 stars

Just purchased our first second-hand folding camper from Terry at Camping International. Who was friendly, knowledgeable, efficient and very patient truth be told. We cannot rate the service we... See more

Rated 5 out of 5 stars

Terry sold us a Pennine countryman folding camper. He spent time with us , explained each step to erect it giving knowledgeable tips at each step. Fantastic service , very helpful ,would highly reco... See more

Company details

  1. Camping Shop
  2. Gas cylinders supplier
  3. Outdoor clothing and equipment shop
  4. Caravan Supply Shop

Written by the company

Camping International has been a family run business since 1984 and has become one of the most respected companies within the industry, and because of this we are able to sell all our products at the most competitive prices. All of our staff are fully trained and experts in their field, some with over 30 years experience. Camping International is housed in an old cinema and many of its original features still remain, but today it houses one of the largest indoor displays of camping and caravanning equipment in the South of England. Over 40,000 sq. ft. dedicated indoors to the outdoors where all the leading brands are stocked at the best prices possible. We are so convinced about our competitive prices that we offer a Price Match Promise where we try to better or match any like for like product found anywhere in stock within the UK. Stocking well known brands such as Kampa, Dometic, Isabella, Dorema, Sunncamp, Vango, Coleman, Outwell, Pennine, Telta, Calor, Campingaz, Quest, Cadac, Outdoor Revolution, Thetford and so many more! Whether you are the Everyday Tent Camper, Enjoy the Freedom of a Campervan or Motorhome, Relax in your Caravan or the Luxury of a Folding Camper, there is something here for everyone. Camping International is truly the Camping & Caravanning One Stop Superstore. We are dog friendly 🐶


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

258 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(258)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellant service helpfull and friendly

Just purchased a second hand folding camper from Terry he was very helpful new everything about the campers, we didn't feel like we were being pushed into buying it, he is very patient. We are very pleased with the purchase, and can't wait to use it.

7 July 2014
Unprompted review
Rated 5 out of 5 stars

Impressive customer service and after sales care

We ordered a new caravan awning and various accessories from Camping International and have been very impressed by the consistently good and prompt customer service whenever we have contacted them via email or over the telephone. Having unfortunately experienced some manufacturing faults with one product (no fault of Camping International), we have swiftly resolved the problem with a replacement without needing to chase up the issue. Each person with whom we have dealt with has been efficient and courteous and we will definitely purchase from Camping International again.

4 July 2014
Unprompted review
Rated 5 out of 5 stars

What a positive fun experience!

Just purchased our first second-hand folding camper from Terry at Camping International. Who was friendly, knowledgeable, efficient and very patient truth be told. We cannot rate the service we received highly enough and would like to thank the team even Sam for the stick he received during our very comprehensive demo.

Good honest service with no hard sale THANK YOU.

Jules and Peter

29 May 2014
Unprompted review
Rated 1 out of 5 stars

Disappointed

Ordered many items last Wednesday, checked in the terms & conditions about delivery and was happy that my items would be with me for our family camping trip tomorrow. 2 products ordered that showed 'in stock' actually weren't and only after emailing were we told that it had to be ordered from the manufacturer.
When asked if they could possibly ring Dorema and ask if they could send it through quicker we were told that it had been ordered and would arrive this week.
The rest of our items? BBQ, gas heater, things which were in stock haven't been dispatched because 'they will all get dispatched together'. When asked if out of stock products arrived on Thursday could they be dispatched on a before 1pm service, we were told that they don't do it.
Customer service is lacking, would I buy from them again? No! Would I recommend to friends? No! In fact I wouldn't recommend them to enemies.

22 May 2014
Unprompted review
Camping International logo

Reply from Camping International

Hi Emma,

I can see that you received your order this morning as it was signed for at 10am. I hope this was in time for your camping trip.

We state that deliveries may take upto 7 working days as we do not stock every product available on our website, our website does not say that we do. As your order was delivered today we have successfully delivered your order within 7 working days.

Rated 5 out of 5 stars

Excellent service

Looked at a few reviews on the company and was pleased to see they had good ones.
Decided to order from them and glad I did. Fantastic service *****

13 May 2014
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service.

Just bought a second hand folding camper, cannot fault the service we received, Terry is an outstanding ambassador for your company, nothing was too much trouble for him and he certainly went the extra mile to help us newbies out. We will certainly recommend Camping International to anyone and we will be back for many more bits Im sure.

6 May 2014
Unprompted review
Camping International logo

Reply from Camping International

Hi Nick,

Thank you for your excellent review. I will make sure that it is passed on to Terry.

Kind Regards

Camping International

Rated 3 out of 5 stars

Can be beaten on price!

I am interested in purchasing a Quest Instant erect high top awning, went online found that INTL had stock, checked out price with other online outlets. Although INTL were more expensive visited the store hoping to see the awning. Spoke with a gentleman on the tent & awning floor, he confirmed they had stock and quoted a price of £289, informed him that two online outlets were quoting £239 and could he match their price, he said he couldn't, he didn't attempt to meet the price. We made other purchases from the ground floor spending just under £70, the staff were very helpful & pleasant. It was just a shame that the signs around the store and on line stating, 'we will not be beaten on price' doesn't quite bear fruition. Made my purchase for the awning online for £239, delivery free.

2 May 2014
Unprompted review
Camping International logo

Reply from Camping International

Our 'Price Promise' offer states that we will 'TRY' to match or better any genuine advertised price. In this case we were unable to match the advertised price that you had found but did try to make an offer which was rejected.

We always try to offer the very best prices on all products that we sell from all major manufacturers.

Rated 5 out of 5 stars

excellent service

We have just purchased a folding camper from camping international. We were very impressed with the way we were looked after nothing was to much for terry the gentleman we dealt with .
thankyou terry we will have no hesitation coming to you again
thanks mick and helen teale

19 January 2014
Unprompted review
Camping International logo

Reply from Camping International

Dear Mr Teale

Thank you for your fantastic feedback. I'll be sure to pass it on to Terry.

Kind Regards

Camping International

Rated 5 out of 5 stars

Excellent. fab service ,no quibble

I bought a two Kampa beds for my grandchildren and one was faulty I contacted the company and it was replaced immediately woith no quibble I also bought a Cadac Paella pan and it was delivered straight away. I paid by Paypal but had no receipt so I called them to let them know. 1st class service and will be using them again

4 October 2013
Unprompted review
Rated 4 out of 5 stars

Tech Canopy 300

After a bad start when the floor straps were not long enough, I returned the canopy. Camping International corrected the fault, and returned it very swiftly. I have now at last after a period of not camping, put it up with ease as it now fits OK, And it was admired by other campers/caravaners.

25 September 2013
Unprompted review
Rated 4 out of 5 stars

Nice camp site

Lovely site, toilet & shower block spotlessly clean, and showers great..
Caretakers gave excellent service.
The shop could do with having more of a selection ie. fresh bread, sauceage, bacon, sandwich fillers as quite far from the nearest shop.
Laundry very expensive at £3 a wash
Had a lovely holiday.

21 September 2013
Unprompted review
Rated 5 out of 5 stars

Brill service

I placed the order and within 2 days it arrived. product was good and cheaper than any other website i had looked at. great site and service

8 September 2013
Unprompted review
Rated 3 out of 5 stars

Almost but not quite.

My order was taken perfectly and it arrived the day after - great, unfortunately the box had been opened at some point and the instructions were missing, the items were intact and complete however.
When I phoned Camping International the next day whoever answered the phone was obviously busy to the point of distraction, he did however send me the instructions but was not at all concerned the package had been mistreated and opened. OK so no harm no foul but I expect stuff delivered in perfect condition and this wasn't.

7 September 2013
Unprompted review
Camping International logo

Reply from Camping International

Apologies for the missing instructions. Every product arrives to us brand new & boxed from the manufacturer unless stated. The items then leave us in the same new condition. Unfortunately very rarely our couriers let us down with the condition of the packaging on arrival to the customer.

Rated 5 out of 5 stars

Impressive first experience

Great selection and competitive prices. Delivery came quickly despite being free.

One item was missing but after phone call this was despatched and received the next day.

I am very likely to use this company again.

5 September 2013
Unprompted review
Rated 5 out of 5 stars

What a bargain!

I bought a Kampa travel pod from Camping International, for £30 less than anywhere else. It arrived very quickly and the delivery company even sent me a text, giving me a delivery window of one hour so I didn't have to stay at home all.

Great price and great service - you can't ask for better than that!

5 September 2013
Unprompted review
Rated 5 out of 5 stars

Very straightforward to deal with

I'm not sure what I can say really. I ordered a tent on the Internet. They confirmed the order and it turned up a day or two later. I suppose I could say the tent was good value for money.
Cheers
Tom

5 September 2013
Unprompted review
Rated 5 out of 5 stars

Great online service, speedy delivery, and excellent products

I was really impressed by Camping International. They were recommended to me by a friend who had shopped in-person at the store, and so I decided to try their online ordering system as the physical store is quite some distance from where I live. The order to delivery process was quick and easy, and everything was delivered well-packed and in excellent condition by courier. The products themselves were all as described on the website, and we have very much enjoyed using them already!

I did contact the store due to the fact I hadn't received a confirmation email after placing an order over the Bank Holiday weekend, but subsequently realised I had mis-typed this on my order. The store were excellent - they answered the phone quickly, were able to track down my order swiftly, and confirm when they would be dispatching the products. I also received text confirmation from the courier company they used in advance of delivery to let me know the date and time of delivery and provide me with options in the event that I couldn't physically be there to receive the order.

Overall, a highly recommended store, with excellent service and excellent products.

3 September 2013
Unprompted review
Rated 5 out of 5 stars

FIRST CLASS SERVICE

Bought a KAMPA 390L from Camping Intl and every part of the service they gave was excellent. Had a bit of trouble at my end with the ordering but they sorted it out for me with no problem whatsoever. Would highly recommend them. Thank you.

3 September 2013
Unprompted review

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