Camping International Reviews 

258
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Ordered a windbreak on Tuesday night and it arrived on the Thursday. We had a problem with it, so phoned up and got a replacement the very next day. Fully satisfied with the windbreak. This is how ser... See more

Rated 5 out of 5 stars

Great communication, honest description of the unit we were buying and a very fair price for the value of our trade-in. In the market for a trailer tent these are the guys to speak to - especially Ter... See more

Rated 5 out of 5 stars

Just purchased our first second-hand folding camper from Terry at Camping International. Who was friendly, knowledgeable, efficient and very patient truth be told. We cannot rate the service we... See more

Rated 5 out of 5 stars

Terry sold us a Pennine countryman folding camper. He spent time with us , explained each step to erect it giving knowledgeable tips at each step. Fantastic service , very helpful ,would highly reco... See more

Company details

  1. Camping Shop
  2. Gas cylinders supplier
  3. Outdoor clothing and equipment shop
  4. Caravan Supply Shop

Written by the company

Camping International has been a family run business since 1984 and has become one of the most respected companies within the industry, and because of this we are able to sell all our products at the most competitive prices. All of our staff are fully trained and experts in their field, some with over 30 years experience. Camping International is housed in an old cinema and many of its original features still remain, but today it houses one of the largest indoor displays of camping and caravanning equipment in the South of England. Over 40,000 sq. ft. dedicated indoors to the outdoors where all the leading brands are stocked at the best prices possible. We are so convinced about our competitive prices that we offer a Price Match Promise where we try to better or match any like for like product found anywhere in stock within the UK. Stocking well known brands such as Kampa, Dometic, Isabella, Dorema, Sunncamp, Vango, Coleman, Outwell, Pennine, Telta, Calor, Campingaz, Quest, Cadac, Outdoor Revolution, Thetford and so many more! Whether you are the Everyday Tent Camper, Enjoy the Freedom of a Campervan or Motorhome, Relax in your Caravan or the Luxury of a Folding Camper, there is something here for everyone. Camping International is truly the Camping & Caravanning One Stop Superstore. We are dog friendly 🐶


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

258 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(258)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Simple ordering process and much better than expected delivery time. I didn't think I would get it in time for the weekend but it only took a few days even though the estimated was much longer. Would not hesitate in using again.

2 September 2013
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I found the website through a Google search when looking for a Luggable Loo, which they had in stock. Was very impressed by the range of stock.
The item was despatched straightaway, even though it was a Bank Holiday.
I ordered another item but customer service got in touch with me and recommended that I didn't buy it because it wasn't suitable for my needs.
I asked for a refund and the cheque arrived next day.
Full marks for Customer Service

31 August 2013
Unprompted review
Rated 3 out of 5 stars

Good value, quick delivery, poor communication

The required goods were good value and in stock. The order was acknowledged with an assurance I would receive an email to advise when the goods were dispatched. Whilst out, a courier left a card in the door to advise he had a failed delivery for me. Luckily I was able to contact him quickly to take receipt of the goods. What happened to the dispatch advice? If I had known I could have ensured someone was in to receive them.

28 August 2013
Unprompted review
Camping International logo

Reply from Camping International

Thank you for your feedback. We are currently experiencing issues with our confirmation emails being received by the recipient which we are working on. This should be resolved very soon.

Rated 5 out of 5 stars

brilliant

After calling to confirm they had what I wanted in stock I ordered it online. The following day I received a text with a delivery date,the day after I received another text updating the delivery ,it had been brought forward to top it off the delivery company gave a time slot and guess what they delivered within that slot . Outstanding , Post office take note.

28 August 2013
Unprompted review
Rated 5 out of 5 stars

No problems - would use again

This was the only online store I could find which stocked the exact size of the product that I wanted. The price was good (comparing prices of the sizes which were available elsewhere). Delivery charge was reasonable. Courier (DPD) sent several text messages and delivery was fast.
Would be nice to be able to create an account to check on order but didn't really need to do that as it shipped so quickly.

28 August 2013
Unprompted review
Rated 1 out of 5 stars

Sub-standard Customer Service

The product (Coleman Rechargeable Quickpump) was received poorly packaged and was itself damaged, making it unusable. Product packaging also has stickers from another company: Argos. Initial and subsequent calls to Camping International have been met with lengthy waits and unhelpful responses. Issues still unresolved.

27 August 2013
Unprompted review
Camping International logo

Reply from Camping International

I am sorry to hear of the problem with the Coleman pump. We always aim to make sure that every order is appropriately packaged to avoid being damaged whilst in transit with the courier. If this does happen we will always exchange the product for a new one. We always strive to provide the very best customer service but I cannot comment on your individual case. The issue will be looked into.

If you have not already received a replacement pump please call the store manager on 01634 577326 who will make sure a replacement is sent.

Rated 3 out of 5 stars

I have not had a receipt for the order

The goods (2 Elite Quest Sandringham Chairs and footrests) arrived on time and are generally ok although one had a slight scratch.. I am only giving a poor review as I have requested a receipt for the order twice, once by telephone, and once in an email sent on 19 August. To date I have not yet received a reply.

23 August 2013
Unprompted review
Camping International logo

Reply from Camping International

I hope you have now received the receipt for your order. We have been experiencing problems with certain email accounts receiving our order confirmations. This is urgently being resolved.

If you have not received your receipt please contact us and we will post it to you.

Rated 4 out of 5 stars

Great service and products

The service, quality and price of products is extremely good. However, the delivery company, whoever they are, delivered my tent to the wrong address and seemed to want to insist on leaving it there.Fortunately the neighbour knew who I was and delivered the parcel to me personally.

Camping international would have got a five star, had the delivery been better

22 August 2013
Unprompted review
Rated 5 out of 5 stars

Ideal

Found the guys so helpful, and provided a fast efficient service for my new Kasari 800,
great price, great tent.
Just returned from a 2 week break in Dorset with it...and was everything we expected...and a bit more

21 August 2013
Unprompted review
Rated 5 out of 5 stars

Quick, excellent service

I ordered the Motor Rally Awning which arrived promptly within a couple of days. Although it has not been possible for me to put the awning up onto the motorhome due to space, I have opened it in the garden to check all the bits are there, which they are and I am looking forward to using the awning on our next holiday.

20 August 2013
Unprompted review
Rated 5 out of 5 stars

Great Service.

Great products, called and checked they had in stock, very friendly service. Super fast delivery. Will definitely use again!

19 August 2013
Unprompted review

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