I just ordered a refill on a prescription previously filled with CDD. The process was pretty smooth, except they asked for all the documents previously submitted, including ID, prescription, and a ca... See more
Company replied
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Review summary
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I’ve been dealing with CDD for quite a few years. And in all of that time I have never had a bad experience with them. The staff has always been very courteous and helpful. I highly recommend them to... See more
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I have been getting my cat's medication for some time through this company. I have dealt with both the chatbot and live agents. The prices are fair and the shipping is long but an acceptable trade o... See more
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Customer service is a dying art. This representative reminded me of when customer service meant you were heard, supported, informed and helped all at once - but here I was, receiving one of the best a... See more
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Company details
- Online Pharmacy
- Chemist
- Online Prescription Medication Vendor
- Pharmaceutical company
- Pharmacy
- Veterinary Pharmacy
About Canada Drugs Direct
Written by the company
Canada Drugs Direct is a highly rated & certified Canadian pharmacy Online. Save on your prescription, OTC & pet meds using Canada Drugs Online Pharmacy.
Why Choose Canada Drugs Direct?
Canada Drugs Direct is a certified online Canadian pharmacy providing U.S. residents access to high quality medications at an affordable price. Since 2016, we have helped Americans access their much-needed medication safely, conveniently, and affordably. Buy your medications online and start saving!
Canada Drugs Direct
Written by the company
Price Match Guaranteed
Affordable Canadian Pharmacy Online
We guarantee the lowest price on all of our prescription products. If you find your medications cheaper at any other recognized licensed mail order pharmacy, we will not only match their price, we will beat it by 25% of the difference. It is our 125% price match guarantee!
Contact info
Suite 520 , 800-15355 24th Avenue , V4A2H9, Surrey, Canada
- 1-888-904-8467
- info@canadadrugsdirect.com
- www.canadadrugsdirect.com
4.3
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jacques made everything easy
Jacques made everything easy; very friendly service and very thorough.
11 April 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. Jacque was happy to assist you with resolving your inquiries and questions. We appreciate your business and hope to serve you again.
Recommend!
Great help and very personable from the support agent. It was very details and informational and made sure all my needs are met.
10 April 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Placed an order on 03/23/2026 Still haven't received on 04/10/2026. Won't receive until 05/05/2026
Placed an order on 03/23/2026. Price was great for my med. My Dr. said to try Canada Drugs Direct. The whole process was long. Had to check in multiple times to make sure my prescription and payment was received. Was told that the system needed to update as they hadn't received anything yet. Communication was great. Always got a live person. Long process doesn't work for me or other family members I had referred.
10 April 2026
Unprompted review
Reply from Canada Drugs Direct
We apologize for the inconvenience you've experienced with your recent order. Typically, orders can take up to 5 business days for processing and 10-20 business days for delivery with a valid prescription and documentation. We recommend that you place a refill order at least 6 weeks in advance to allow ample time for delivery. We appreciate your patience and understanding and we look forward to providing you with a better experience in the future. For further questions you can visit our website and use the online chat platform.
Rep was great
Rep was great, got what I was asking and gave me my answer as well as alternatives. Was also very friendly. A rarity these days. :)
10 April 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review and kind words. We appreciate your business and hope to serve you again.
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Received professional and expedient…
Received professional and expedient service and was able to make use of offered discount.
10 April 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Shipping time is always much greater…
Shipping time is always much greater than they claim. I ordered VERY important medication more than two months ago, they have sent a replacement that will still take another month or more to get to me. In addition, I cannot preemptively order the medication again to start the process now to prevent a delay or to prevent the risk of running out AGAIN!
UPDATE:
The replacement inhalers have come and the original ones were destroyed at Customs.
7 April 2026
Unprompted review
Reply from Canada Drugs Direct
We apologize for the delay in receiving your essential medication and the frustration caused by our refill policies. To ensure safety and regulatory compliance, our system generally limits how early a new order can be placed, but we understand the urgency of your situation. We appreciate your patience and understanding and hope to serve you better in the future.
very helpful
8 April 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
All my questions were answered.
8 April 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We're happy to know that all your questions were answered promptly. We appreciate your business and hope to serve you again.
I was unable to upload my prescription…
I was unable to upload my prescription but the chat offered me to contact a human after being unable to provide a response for "How to upload a prescription". The person that helped me was wonderful, helped me with uploading through the chat as all previous attempts with different files extensions were classified as "over the limit." She also offered the use of my check account so I was able to complete the payment with her.
8 April 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We're to know you were assisted promptly on how to upload the prescription and that everything on the account is in good standing. We appreciate your business and hope to serve you again.
Their price match guarantee have become bogus…
Their price match guarantee requires that the consumer requesting a price match provide the name of competitor's county that actually ships the drug!! Try getting that online!!! It's generally not provided. In fact, Canada Drugs Direct does not include their shipping country online either, but they demand that the customer provide it. This wasn't always the case, but things have changed!!
7 April 2026
Unprompted review
Reply from Canada Drugs Direct
We apologize for the inconvenience you've experienced. Our Price Match policy is quite clear and can be found here: https://www.canadadrugsdirect.com/customer-care-policy
Should you have the correct information from our competitors and everything aligns, we will be more than happy to price match the medication with our 125% guarantee. We appreciate your patience and understanding and hope to serve you better in the future.
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
My experience was excellent!
My experience was excellent! The order came in a timely manner, just like they estimated. The customer service was great as well. I’ll definitely order again!
3 March 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review and kind words. We appreciate your business and hope to serve you again.
Clear explanation of delay status and…
Clear explanation of delay status and updated ETA.
7 April 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Very helpful customer service agent
Very helpful associate who was able to answer my questions and help me with my order.
6 April 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We're happy to know that your questions and inquiries were answered promptly. We appreciate your business and hope to serve you again.
Answered my question and cleared up…
Answered my question and cleared up what I needed to know. But, too bad I had to enter so much validation info first.
6 April 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the honest review. For your security, we do require information to confirm and validate your account. We appreciate your business and hope to serve you again.
New Member
I am new to this site, and the customer chat feature answered all.of my questions
6 April 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. Our online chat platform is the perfect way to get answers to your questions and inquiries in real time with real agents. We appreciate your business and hope to serve you again.
No Communication but happy to quickly debit my checking acct.
I twice uploaded my prescription, then my payment was applied to a former order from November 2025. (They told me they had already filled that prescription, so I had to go back to the eye dr.) No emails, nothing until I go back to the website and chat with the ubiquitous "Pam", who tells me that my funds were applied to the former order. Very disorganized, no communication, be wary of dealing with this pharmacy. I have had much better luck with other Canadian pharmacies.
6 April 2026
Unprompted review
Reply from Canada Drugs Direct
We apologize for the inconvenience you've experienced with your recent transaction with our online pharmacy. We understand how frustrating this must have been for you. The good news is that we were able to sort everything out and that your order was processed and shipped. We are confident that your next order will go smoothly. We appreciate your patience and understanding and look forward to serving you better in the future.
found what I was looking for let's see…
found what I was looking for let's see if they deliver and how long it takes let's see when they deliver and that is the only reason why I have a 4 stars when i receive and prompt I will review it again
5 April 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
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