I wanted an updated version of the exact fridge which was still serving us well after 20+ years. I walked in to CAS on impulse, and they had exactly that fridge arriving the next day, could deliver... See more
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Everything was pretty seamless. All our questions were answered. I even emailed and asked a question after the delivery and it was quickly addressed. We appreciated that the fridge we wanted was in st... See more
The staff are extremely helpful and excellent I got my fridge on first visit and delivered home second day. Appreciate the quick help . Thank you
Company replied
We had an excellent experience with Halifax Appliance Source and would highly recommend them to anyone looking for appliances and exceptional customer service. A special thank you to TJ Kim, who... See more
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Company details
About Canadian Appliance Source - Halifax
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
215 Chain Lake Dr., Unit 4A, B3S1C9, Halifax, NS, Canada
- 9027011106
4.7
Excellent
2k reviews
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Service is always great and prices are…
Service is always great and prices are right. When items are in stock they are delivered promptly.
21 August 2023
TJ Kim is a great sales associate
TJ Kim is a great sales associate! Excellent customer service.
13 August 2023
May use AI-assist with repliesRead more
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Charged my card when fridge out of stock.
Caution! They sold me a fridge, charged my credit card, and then said, "Whoops, that fridge isn't in stock." Uh, ok. Please cancel the charge on my credit card. "I'm sorry, that will take 10 days to be refunded." Ok, so then give me a fridge that is in stock for the same price? "No. We will have to charge you $200 more for a similar fridge." Ok - I guess I'll just eff myself then. Thanks for stealing my money for 10 days.
19 August 2023
Reply from Canadian Appliance Source - Halifax
Hello Joe,
Thank you for taking the time to share your feedback.
We regret to learn that your sales experience was less than adequate.
My sincere apologies for the poor communication from your sales representative.
Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
Please note that at the time of purchase, our Sales Team has been advised to give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.
As per our records, your order was canceled at your request on August 19th, 2023.
We can see that the refund has already been processed on the 21st of August 2023.
Please allow 5-7 business days for the refund to reflect on your account.
Thank you kindly,
VG
CAS
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Gave advice on what units to buy and were not "Pushy"
20 August 2023
Customer service was excellent at every…
Customer service was excellent at every step--the delivery team was exceptional.
19 August 2023
Reply from Canadian Appliance Source - Halifax
Hi Mark,
Thank you for taking the time to share your feedback.
We are sorry to hear there is an issue with the product that you have received.
Please know that we will have a Resolution Case Manager assigned to reach out to you and discuss any issues you would like addressed.
Thank You,
W.L
CAS
The salesman neglected to tell me I had…
The salesman neglected to tell me I had to pick up the item in dartmouth
16 August 2023
they were pntome friendly and effcient
9 August 2023
Easy buying process and best price
Easy buying process via online chat. Excellent email system for receipt and shipping updates.
Lastly, best price I could find in Canada.
16 August 2023
The customer service representative was…
The customer service representative was awesome! She was very knowledgeable and answered all my questions and concerned.
16 August 2023
Very good experience with CAS
Speaking to representative TJ before placing online order was very helpful. Delivery guys were great, appliances work perfectly.
9 August 2023
Christina Liu great
Christina Liu. 👍 gentle, helpful, kind. Everything you would want in an employee.
But I have not yet taken delivery so can t say how that will go!
14 August 2023
Knowledgeable
Knowledgeable, friendly and willing to explain the features of a variety of models of appliances as well as the different price comparisons.
13 August 2023
Stress Free Appliance Purchasing
I haven't completed the full process yet. I had excellent service and information. I am renovating my condo and required 4 appliances. Brian Trider was very helpful in giving me information on the appliances he helped me put together. Also very informative regarding warranty, and delivery/pick-up. I definitely appreciated the explanation on down payment percentages and flexibility for delivery or opting to switch a product for another. Really recommend speaking to an agent on the CHAT service provided. Definitely not a hard sell conversation, more like a confidence building conversation knowing you are getting the best products without out having to drive all over the City to choose.
13 August 2023
I'd return!
First, the showroom was lovely! The sales person (Brian at Bayer's Lake) was fantastic to deal with. He was patient and helpful and open with his feedback on each model I was considering. It was wonderful not to have to wait forever for the unit I was interested in - stock seemed to be plentiful on many models and pricing was competitive and fair. Delivery was the next day and the updates on expected delivery time were regular and accurate. All in all a fantastic experience.
13 August 2023
Clear and efficient
Excellent guidance from Brian on the process and great product selection.
12 August 2023
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