I wanted an updated version of the exact fridge which was still serving us well after 20+ years. I walked in to CAS on impulse, and they had exactly that fridge arriving the next day, could deliver... See more
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Everything was pretty seamless. All our questions were answered. I even emailed and asked a question after the delivery and it was quickly addressed. We appreciated that the fridge we wanted was in st... See more
The staff are extremely helpful and excellent I got my fridge on first visit and delivered home second day. Appreciate the quick help . Thank you
We had an excellent experience with Halifax Appliance Source and would highly recommend them to anyone looking for appliances and exceptional customer service. A special thank you to TJ Kim, who... See more
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Company details
About Canadian Appliance Source - Halifax
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
215 Chain Lake Dr., Unit 4A, B3S1C9, Halifax, NS, Canada
- 9027011106
4.7
Excellent
2k reviews
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The staff are extremely helpful and…
The staff are extremely helpful and excellent
I got my fridge on first visit and delivered home second day. Appreciate the quick help .
Thank you
20 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Thank you, TJ, and Halifax Appliance Source, for making our shopping experience so easy and enjoyable
We had an excellent experience with Halifax Appliance Source and would highly recommend them to anyone looking for appliances and exceptional customer service.
A special thank you to TJ Kim, who was absolutely outstanding. TJ was extremely helpful, knowledgeable, patient, and professional throughout the entire process. He took the time to answer all our questions, explained the different options clearly, and made sure we felt confident in our decision without ever making us feel pressured.
It is rare these days to receive this level of personal service and genuine expertise. TJ clearly knows his products and truly cares about helping customers find the right appliance for their needs.
19 August 2026
Reply from Canadian Appliance Source - Halifax
Hi George,
Thank you for sharing your wonderful experience! We're so pleased to hear that our team provided exceptional service and made your appliance selection process smooth and confident. It's fantastic to know that our commitment to knowledgeable and patient assistance resonated with you. We truly appreciate your recommendation and look forward to assisting you again.
CAS
Everything was pretty seamless
Everything was pretty seamless. All our questions were answered. I even emailed and asked a question after the delivery and it was quickly addressed. We appreciated that the fridge we wanted was in stock and we could get it delivered for free in a few days.
18 August 2026
Would go with Canadian Appliance Source again
There was no pressure. Courteous and helpful. My delivery process was a very smooth one.
19 August 2026
Reply from Canadian Appliance Source - Halifax
Hi Bonita,
We're delighted to hear that your experience was courteous and helpful, and that your delivery process was a very smooth one. We truly appreciate your business!
CAS
Thoroughly happy with all my new…
Thoroughly happy with all my new appliances. Thanks to Uves Rajput for all his help in selections and follow through with deliveries.
10 August 2026
Reply from Canadian Appliance Source - Halifax
Hi Judy,
Thank you for your wonderful five-star feedback! We're so pleased to hear you are thoroughly happy with your new appliances and that our team member provided excellent help with your selections and delivery follow-through. We truly appreciate your business and look forward to serving you again.
CAS
The whole process from start to finish…
The whole process from start to finish was an amazing experience. I will definitely choose this company for future purchases.
19 July 2026
Reply from Canadian Appliance Source - Halifax
Hi Rachel,
Thank you for your wonderful feedback! We're so pleased to hear that your entire experience, from start to finish, was amazing. We truly appreciate your business and look forward to serving you again for future purchases.
CAS
Very friendly service
Very friendly service
Washer was shipped and installed and only in a few days
Very impressive
13 August 2026
Reply from Canadian Appliance Source - Halifax
Hi Neil,
We're so pleased to hear that you experienced friendly service and that your washer was shipped and installed so quickly. We truly appreciate your business!
CAS
Reply from Canadian Appliance Source - Halifax
Hi Alanna,
We are so glad to hear that our associates are always helpful and knowledgeable. Thank you for your kind words! We truly appreciate your business.
CAS
Reply from Canadian Appliance Source - Halifax
Hi Helen,
Thank you for your kind words! We're delighted to hear that you experienced friendly and efficient service. We truly appreciate your business and look forward to serving you again.
CAS
Great service
Great service, price and helpful staff with good advice. Delivery and removal of appliances went smoothly.
14 August 2026
Reply from Canadian Appliance Source - Halifax
Hi Jane,
Thank you for your wonderful feedback! We're so pleased to hear you experienced great service, fair pricing, and helpful staff. We're also glad the delivery and removal of your appliances went smoothly. We truly appreciate your business.
CAS
Fast service!
I wanted an updated version of the exact fridge which was still serving us well after 20+ years. I walked in to CAS on impulse, and they had exactly that fridge arriving the next day, could deliver it the next Saturday morning two days later, and remove the old model . Good enough for me --- SOLD!
1 August 2026
Reply from Canadian Appliance Source - Halifax
Hi Vivian,
Thank you for choosing Canadian Appliance Source! We truly appreciate your business and are delighted we could help make your fridge upgrade so easy. We look forward to serving you again—please recommend CAS to your family and friends!
CAS
I purchased a Frigidaire washer dryer…
I purchased a Frigidaire washer dryer laundry centre. Price was excellent. The sales Rep was knowledgeable and helpful. Fast delivery and installation. Product met expectations. I highly recommend.
9 August 2026
Reply from Canadian Appliance Source - Halifax
Hi William,
Thank you for your wonderful 5-star review! We're so pleased to hear that our sales representative was knowledgeable and helpful, and that your delivery and installation were fast. We truly appreciate your business and hope you'll recommend us to your family and friends!
CAS
Able to deliver quickly after purchase…
Able to deliver quickly after purchase and price was very competitive
30 July 2026
Reply from Canadian Appliance Source - Halifax
Hi Garth,
We're so pleased to hear that your purchase was delivered quickly and that you found our pricing to be very competitive. Thank you for your wonderful feedback!
CAS
Excellent Product
Excellent Product. Great customer service and delivery was prompt and reasonably priced
30 July 2026
Reply from Canadian Appliance Source - Halifax
Hi Donald,
We are so pleased to hear that you found our product excellent, our customer service great, and our delivery prompt and reasonably priced. We truly appreciate your business!
CAS
Reply from Canadian Appliance Source - Halifax
Hi Don,
We're happy to hear that our communication and knowledgeable sales team made a positive impression. We appreciate your feedback!
CAS
Straightforward and efficient process
Straightforward and efficient process, with clear communication throughout.
25 July 2026
Reply from Canadian Appliance Source - Halifax
Hi Martin,
We're so pleased to hear that your experience was straightforward and efficient, and that our communication was clear throughout the process. We truly appreciate your positive feedback!
CAS
Great customer service
Great customer service, from the in store visit to purchase and delivery scheduling, through delivery.
16 July 2026
Reply from Canadian Appliance Source - Halifax
Hi Alex,
Thank you for your kind feedback! We're delighted to hear you enjoyed great customer service every step of the way, from your in-store visit to delivery. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are looking for appliances, we'd be grateful if you recommended us to them!
CAS
From order to delivery I am very pleased.
I recently purchased my whole home package with Salma. She had previously found me a hood fan for my stove and I was very impressed with her service. Her prices were better than the other stores I had been looking at. Throughout the process she kept me informed. I would recommend them to family and friends.
22 July 2026
Reply from Canadian Appliance Source - Halifax
Hi Cathy,
Thank you for your wonderful review! We're thrilled to hear Salma provided excellent service and helped you find the right appliances at a great value. We appreciate your continued trust in CAS and are glad she kept you informed throughout the process. We truly appreciate your business and look forward to serving you again. Thank you for recommending us to your family and friends!
CAS
Great prices
Great prices, great service and ultra fast delivery. We will continue to buy appliances from there.
19 July 2026
Reply from Canadian Appliance Source - Halifax
Hi Hamish,
Thank you for your wonderful review! We're so pleased to hear you appreciate our pricing, service, and quick delivery. We truly value your continued business and look forward to assisting you with future appliance purchases.
CAS
Exemplary Service
A Store is just a store. What made this experience great was the attention of my sales person Uves who kept in constant contact with me (even on his days off) - I am very pleased with the product, the price, and the extended warranty but most of all with the personalized service I received from Uves Rajput - I will shop with him again.
17 July 2026
Reply from Canadian Appliance Source - Halifax
Hi Nicholas,
Thank you for your wonderful review! We're thrilled to hear that Uves provided such attentive and personalized service throughout your experience. We truly appreciate your business and are grateful for your trust in CAS. We look forward to serving you again, and we’d be thankful if you recommended us to your family and friends!
CAS
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