I was kept informed of the timing of the delivery which is appreciated. The two guys that delivered and installed the washer was friendly and very efficient. Provided all the information we need and... See more
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Hello, The sales person was very helpful online, the two gentlemen that delivered our new LG washer and removed our old Whirlpool washer were very good & careful with our new hardwood flooring. Th... See more
Company replied
Their sales person, Nick Ching was great on follow up and handling all my questions and call backs. He & CAS worked hard to give me the best pricing for my kitch reno, I felt the service & follow u... See more
Company replied
After shopping online, researching [Consumer Reports], physically shopping with their main competitor in Richmond, we decided to travel all the way to your location on Main st. in Vancouver. Best dec... See more
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Company details
About Canadian Appliance Source - Vancouver
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1905 Main St, V5T3C1, Vancouver, BC, Canada
- 6042820662
4.6
Excellent
1k reviews
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Reply from Canadian Appliance Source - Vancouver
Hi Elaine,
Thank you for your review! We're happy to hear you found our prices competitive and our delivery service prompt. We truly appreciate your business with CAS and look forward to serving you again. Please keep us in mind for your next appliance purchase and share your experience with family and friends!
CAS
Borderline criminals
Borderline criminals. I ordered a fridge online making sure they had inventory. They took my money, and the day I had a confirmed delivery scheduled, no call, no delivery. When I called them they told me that they had no inventory and that they didn't know when they would have the item back in stock. When I asked why when I ordered and paid for refridgerator they did allocate stock to the order, I was told that they had other orders to fill so I could either cancel or pay the difference for another model... Classic Bait and Switch. I asked to speak to a manager and was told they do not accept calls. I asked for a manager to call me, and was told that managers will not call any customer. I cancelled. Then they sent the credit card cancellation notice not to me who ordered and paid for the refrigerator but to the ship to person (tenant). When I asked for a copy they told me they couldn't resent. This brings up a host of Privacy issues as a third party now has my confidential credit card information. I will never order from them again.
3 June 2026
Unprompted review
Reply from Canadian Appliance Source - Vancouver
Dear Customer,
Thank you for sharing your feedback with us.
We would like to clarify our ordering process to help resolve any confusion.
Our website requires customers to select their specific region to view local inventory. In-stock items are clearly identified with a blue "In stock (Same/Next day delivery)" tag.
After an order is placed, the system prompts you to select a preferred date. Please note that while selecting a date for backordered appliances does not guarantee delivery on that specific day, we strive to keep all estimated dates as accurate as possible.
Regarding the communications sent to the shipping address, it is our standard procedure to send notifications to the primary contact information provided on file.
If a tenant's details are listed as the primary contact, they will receive the order updates.
We want to assure you that we do not engage in "bait and switch" tactics or any fraudulent practices.
Our goal is to provide a transparent service for all our customers.
All the best,
CAS
Reply from Canadian Appliance Source - Vancouver
Hi Wayne,
Thank you for your feedback! We’re glad to hear you were happy with both the deal and the service. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Great Source for Appliances
Fast and simple process. Knowledgeable and helpful staff. Quick delivery. Excellent installation.
3 April 2026
Reply from Canadian Appliance Source - Vancouver
Hi Rob,
Thank you for your great feedback! We’re glad to hear you had a fast and simple experience with knowledgeable support, quick delivery, and excellent installation. We truly appreciate your business with CAS and look forward to serving you again. Please keep us in mind for future appliance needs and feel free to recommend us to family and friends!
CAS
Elke Eissler reveiw
Everything went just as scheduled. Delivery and setup went absolutely great. Staff was extremely knowledgeable. All around great experience, I was very pleased.
20 May 2026
Reply from Canadian Appliance Source - Vancouver
Hi Elke,
Thank you for your kind review! We’re glad to hear everything went as scheduled and that delivery and setup were smooth. It’s great to know our team’s knowledge and service made your experience a positive one. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Nick Ching was very helpful providing…
Nick Ching was very helpful providing answers to all of our questions regarding the Samsung dryer. He offered it at a very good price (included transprtation, installation, and haul away of our old dryer), when compared to the competition. The dryer is easy to use - no problems.
14 May 2026
Reply from Canadian Appliance Source - Vancouver
Hi Chris,
Thank you for your kind review! We’re glad to hear Nick Ching helped answer all your questions and was able to offer great value on your Samsung dryer, including delivery, installation, and haul away. We truly appreciate your business with CAS and are happy to know your new dryer is working well. Please feel free to recommend us to your family and friends!
CAS
Everything was great
Everything was great. The salesperson Nick Ching could not have been more helpful and kept in touch throughout. The delivery people were also excellent.
15 May 2026
Reply from Canadian Appliance Source - Vancouver
Hi Christina,
Thank you for choosing CAS! We’re glad to hear Nick Ching provided great support throughout your purchase and that our delivery team delivered excellent service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Price of appliance was good
Price of appliance was good
Service delivery was good
Would recommend CAS
7 May 2026
Reply from Canadian Appliance Source - Vancouver
Hi Albino,
We appreciate your feedback. We are glad our service was quick and efficient.
CAS
Reply from Canadian Appliance Source - Vancouver
Hi Dorothy,
We're happy to hear that you received fast, efficient service and that we had the product you wanted. Thank you for your positive feedback!
CAS
Great service
29 April 2026
Reply from Canadian Appliance Source - Vancouver
Hi Sean,
Thank you for your feedback! We’re glad to hear you had a great service experience with us.
We truly appreciate your business and look forward to serving you again in the future. If you know anyone else in need of appliances, we’d be grateful if you’d recommend CAS to your family and friends.
Thanks again for choosing CAS!
CAS
Delivery by Jonas - no fuss and quick.
Order was placed with Nader. Message received after 10pm that delivery will be 22Apr2026. Received another message that the delivery is between 2-4 pm. Jonas ,the delivery guy was very experienced. Delivery and hookup was swift and no fuss. 1,2,3 done.
22 April 2026
Best experience so far
Best experience so far. Not only the sales rep is helpful in language need ( Mandarin) for my parents, but also the installation team are super professional with all in once service. Will consider to buy products with CAS instead of Costco.
19 April 2026
Reply from Canadian Appliance Source - Vancouver
Hi Yu,
Thank you for your wonderful feedback—we truly appreciate your business with CAS. We’re especially glad to hear that our sales representative was able to support your parents in Mandarin and make the experience more comfortable and accessible for them.
It’s also great to know the installation team provided a professional, all-in-one service that met your expectations. We’ll be sure to share your kind words with both teams.
Thank you again for choosing CAS and for considering us for future purchases. We look forward to serving you again, and we’d be grateful if you shared your experience with your family and friends!
CAS
Ordered a new washer/dryer pair on…
Ordered a new washer/dryer pair on Friday morning and they were installed and operational the next day by 1:00 pm. Excellent service.
26 April 2026
Reply from Canadian Appliance Source - Vancouver
Hi Steven,
Thank you for the fantastic review! We’re so glad to hear your new washer and dryer were delivered and up and running so quickly—that’s the kind of efficient service we strive for. We truly appreciate your business and look forward to helping you again in the future. If you have family or friends in need, we’d be grateful if you shared your experience with them!
CAS
Happy with Canadian Appliance Source
First, the salesperson Nick Ching, his service is excellent in products presentation, patient and good arrangements. The delivery crews are also great in time schedule, system notification and efficiency. It was a pleasure experience to purchase with this company.
22 April 2026
Reply from Canadian Appliance Source - Vancouver
Hello Stan
It is wonderful to know that you found our product guidance helpful and the scheduling process seamless. We truly appreciate your business.
We look forward to working with you again soon.
Warmly,
CAS
Reply from Canadian Appliance Source - Vancouver
Hello Russ
We are glad to hear that both our service and our delivery team provided a great experience for you.
We look forward to working with you again.
Many thanks,
CAS
Reply from Canadian Appliance Source - Vancouver
Hello Eric
Providing a great experience from the initial visit through to the delivery is always our goal, and we are happy we met that mark for you.
We look forward to welcoming you back to our location.
Kind regards,
CAS
Suraj helped us look up on Consumer…
Suraj helped us look up on Consumer Report a reliable brand/model for a new refrigerator.
Delivery was available in a couple days. Movers were quick and professional.
21 April 2026
Reply from Canadian Appliance Source - Vancouver
Hello Az
Providing reliable research and quick, professional delivery is exactly what we aim for. We are glad we could help you find a refrigerator that fits your needs.
We look forward to welcoming you back.
All the best,
CAS
Friendly and warm professional service.
12 April 2026
Reply from Canadian Appliance Source - Vancouver
Hi David,
We appreciate you sharing your experience with us. We are so glad you found our service professional, friendly, and warm. Thank you!
CAS
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