I was kept informed of the timing of the delivery which is appreciated. The two guys that delivered and installed the washer was friendly and very efficient. Provided all the information we need and... See more
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Hello, The sales person was very helpful online, the two gentlemen that delivered our new LG washer and removed our old Whirlpool washer were very good & careful with our new hardwood flooring. Th... See more
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Their sales person, Nick Ching was great on follow up and handling all my questions and call backs. He & CAS worked hard to give me the best pricing for my kitch reno, I felt the service & follow u... See more
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After shopping online, researching [Consumer Reports], physically shopping with their main competitor in Richmond, we decided to travel all the way to your location on Main st. in Vancouver. Best dec... See more
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Company details
About Canadian Appliance Source - Vancouver
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1905 Main St, V5T3C1, Vancouver, BC, Canada
- 6042820662
4.6
Excellent
1k reviews
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Your team effort
Your team effort , from your seller to your delivery guys , they are all professional. I really had one of the best experiance with your team and I am very satisfied. I wish I could give some tip to your delivery guys, but I couldn't sadly. If I was you ,I support them in many ways because they are very hard worker.
18 April 2026
Reply from Canadian Appliance Source - Vancouver
Hi Howard,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our entire team—from sales through to delivery. Providing professional and seamless service is what we strive for, so it’s wonderful to know we met your expectations.
We especially appreciate your recognition of our delivery team—their hard work and dedication truly make a difference, and we’ll be sure to pass along your thoughtful comments to them.
Thank you again for your business and for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
A washer dryer with a happy ending
We went in on late Friday evening, ordered our washer dryer and had it by Monday, nicely installed. What more can I ask for. The salesperson was helpful and polite.
14 April 2026
Reply from Canadian Appliance Source - Vancouver
Hi Lorne,
Thank you for your feedback and for choosing CAS—we truly appreciate your business! We're glad to hear your washer and dryer were ordered and installed so quickly, and that everything went smoothly from Friday evening to Monday.
It’s great to know our salesperson was helpful and polite throughout your visit. We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Top notch service
Top notch service. Salesman Nader was very professional. Not only was he able to answer all my question, he also asked important questions to ensure I was buying the right product for my needs and capabilities. I bought the Samsung 6.1 cu ft washer/dryer combo about a week ago. They delivered and installed it the following business day. The machine works wonders and is far superior to the coin laundry we have access to. Would take my business to them again and recommend to others.
14 April 2026
Reply from Canadian Appliance Source - Vancouver
Hi Kyle,
Thank you for sharing your experience and for choosing CAS—we truly appreciate your business! We're glad to hear Nader provided professional and thoughtful guidance, making sure you found the right washer/dryer combo for your needs.
It’s great to know the delivery and installation were completed the next business day quickly, and that your new Samsung unit is working so well for you. We’ll be sure to pass your kind words along to Nader and the team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support and recommendation!
CAS
Great experience.
Seamless online purchase with a knowledgeable, personable salesperson (Nader). Bought, delivered and installed in two days. Couldn’t be happier.
3 April 2026
Reply from Canadian Appliance Source - Vancouver
Hello Patricia,
We are thrilled that Nader and the installation team could provide such a seamless and knowledgeable experience for your online purchase. We look forward to seeing you at our Vancouver location in the future.
Sincerely,
CAS
No stress hassle free
From walking in the sales room, getting immediate assistance, having a knowledgeable sales person, choosing the right washer and dryer to fit my small condo size space, and having it delivered, installed, and the old ones uninstalled and hauled away was flawless. I appreciated the good communication and efficiency of the entire process.
5 April 2026
Reply from Canadian Appliance Source - Vancouver
Hello Abby,
It is wonderful to hear that every step of the process—from the initial selection to the final installation in your condo—was handled with such efficiency and care. We look forward to working with you again down the road.
Kindest regards,
CAS
Poor service. Poor quality. Slow response time.
Easily one of the WORST experiences I've ever had with a company.
[TLDR: Bought new washer/dryer from CAS. It didn't work. CAS refused to replace it or refund it. We were forced to wait more than a month for a repair person to come from manufacturer and fix the new machine.]
Our old machine broke and we needed a replacement quickly, so we purchased a new set that included installation. The delivery team unpacked the units but refused to connect the machine to the drain, even though this simply involved placing the drain hose into a drain about a foot away. They also left without running the machine or performing any kind of test.
After finishing the setup ourselves, we ran a load and the machine immediately started leaking everywhere.
I reported the issue right away and was directed to submit a report online. After multiple back-and-forth emails with technical support, I was told the company would not replace the defective unit and that I needed to contact the manufacturer (GE) to arrange a repair.
So, instead of CAS easily replacing the machine with something else in their inventory, they've moved responsibility to GE.
Update 1: Bought machine March 20. It's now April 7. The repair technician will take 10 days to come to my house. They offered to come fix the machine earlier if I paid them $50 for a "priority" service.
Update 2: It's now April 22nd, a month from when we bought from CAS. And we still don't have a working washer/dryer. We are still waiting for someone to come and fix the brand new machine.
28 March 2026
Reply from Canadian Appliance Source - Vancouver
Dear Waylon Snedker,
Thank you for sharing your feedback with us.
We regret to hear about the issues you are experiencing with your GE washer.
Please understand that CAS does not manufacture the appliances we sell.
As the manufacturer holds the warranty, all functional issues are their responsibility.
A ticket has been sent to GE, and our team is currently monitoring its status.
Our team will provide you with updates as they become available.
Sincerely,
CAS
The salesperson was helpful over the…
The salesperson was helpful over the phone. The delivery guys handled the delivery well. The only thing I wish was that the kind of models I was looking at were available in the showroom instead of having to choose through an online photo and description.
17 March 2026
Great price, great products and service
I did a lot of research before buying a dishwasher, and found Canadian Appliance Source had the best variety and prices. Just got my dishwasher delivered -- was given a three hour delivery window, but the team arrived 15 minutes early, so no waiting around! Big thanks, Anmol! And shout out to Yudish at CAS for his great customer service!
29 March 2026
Unprompted review
Reply from Canadian Appliance Source - Vancouver
Hi Erica,
Thank you so much for your detailed review! We’re thrilled to hear that your research led you to CAS and that you found the right dishwasher with us at a great price. It’s wonderful to know the delivery exceeded expectations with an early arrival—no waiting is always a win!
We’ll be sure to pass along your kind words to Anmol and Yudish—they’ll really appreciate the recognition for their service.
We truly value your business and thank you for choosing CAS. We look forward to assisting you again in the future, and we’d love for you to recommend us to your family and friends!
CAS
friendly salesperson
15 March 2026
Reply from Canadian Appliance Source - Vancouver
Hi Ranislav,
Thank you for your review! We’re glad to hear you had a positive experience with our friendly team—providing welcoming and helpful service is something we take pride in.
We truly appreciate your business and thank you for choosing CAS. We look forward to seeing you again, and we’d be grateful if you shared your experience with family and friends!
CAS
Reply from Canadian Appliance Source - Vancouver
Hi Snooka,
We're glad you valued our honesty and service approach. Thank you for your feedback!
CAS
Great service overall
17 March 2026
Reply from Canadian Appliance Source - Vancouver
Hi,
Thank you for your kind words! We’re delighted to hear you had a great experience with our team—providing excellent service is always our goal.
We truly appreciate your business and thank you for choosing CAS. We look forward to welcoming you back again soon, and please feel free to recommend us to your family and friends!
CAS
Friendly customer service
Friendly customer service, not too salesy or pushy. Great delivery and removal service. We didn't have to do anything (including drain the washer). They were very careful when removing and installing our appliances.
16 March 2026
Reply from Canadian Appliance Source - Vancouver
Helllo,
We’re so glad to hear you had a comfortable and pressure-free experience with our team. It’s great to know the delivery and installation were handled with care and made things easy for you from start to finish.
Thank you for choosing us—we look forward to helping you again or welcoming you back in-store anytime.
Cheers,
CAS
Great overall product and service
Great overall product and service. Delivery was a little bit shaky as there was one young fellow tasked to do the job of probably 3 people. Had to do the unboxing and packaging disposal myself despite the white glove service that was included, however not a big issue. Have a few missing parts and the showroom can’t help directly but has contacted the manufacturer for more information and to assist. Still waiting to hear back. But still overall a great experience and I’m happy with what I got from this business.
16 March 2026
We purchased all of our appliances from…
We purchased all of our appliances from Canadian Appliance Source. We were initially just browsing, but thanks to Nader Haghdan’s great and professional service, we decided to proceed with ordering more than 17 items. We are truly grateful for all of his support and assistance.
18 March 2026
Reply from Canadian Appliance Source - Vancouver
Hello Fariba,
We’re thrilled Nader could provide such outstanding support and make your shopping experience so seamless! We look forward to helping you with any future needs.
Best wishes,
CAS
I always find the appliance I need
I always find the appliance I need, and get them fast.
10 March 2026
Reply from Canadian Appliance Source - Vancouver
Hello Martin,
We’re happy to hear you consistently find what you need and enjoy quick service. It’s always a pleasure assisting you, and we look forward to working with you again or seeing you back in the store.
Cheers,
CAS
Delivery and service beyond our…
Delivery and service beyond our expectation, job well done. Nothing but the best.
17 March 2026
Reply from Canadian Appliance Source - Vancouver
Hi Nada,
Thank you for your wonderful feedback! We’re thrilled to hear that our delivery and service exceeded your expectations and that everything was done to your satisfaction.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Reply from Canadian Appliance Source - Vancouver
Hello Jonathan
I’m glad to hear everything was handled efficiently and that you felt well supported with clear information and competitive options. That kind of experience is exactly what we aim for.
We look forward to working with you again or welcoming you back in the future.
All the best,
CAS
Will be buying all my appliances from here from now on.
Fast friendly service and better prices than the big box stores.
12 March 2026
Reply from Canadian Appliance Source - Vancouver
Hi Thomas,
Thank you for your great review! We’re glad to hear that you enjoyed the fast, friendly service and found our prices better than the big box stores.
We truly appreciate your business with CAS and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Like that it was a quick process to…
Like that it was a quick process to order.
Disliked the volume of emails during the ordering process. 1 for payment, 2 for confirmation of payment, 3 for delivery, 4 for delivery confirmation, 5 warrantee info, 6 shipping notification, etc.....
5 March 2026
Terrible
The fridge was delivered with a dented door which CAS is replacing.I also noticed a small dent on freezer door which Ihave yet to deal with them on Then the water line was not hooked up properly resulting in water running under the wood floors which now need to be replaced. CAS sales were good but the delivery team was terrible.
13 March 2026
Reply from Canadian Appliance Source - Vancouver
Dear Bob Bodden,
Thank you for your feedback. We sincerely apologize that your appliance arrived with a damaged door.
While we strive to deliver all appliances in perfect condition, defects can occasionally occur.
Our records indicate that at the time of delivery, you agreed to keep the refrigerator pending a door replacement.
Our Aftersales Team is currently in direct contact with you regarding the damaged door and the issue with the water line to ensure these matters are resolved.
Sincerely,
CAS
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