Canadian Protein Reviews 1,665

I had a subscription with them, and I never actually received my last order. For a very long time, it was fine until I actually tried to reach out to their customer support multiple times. Each ticket that was opened was closed automatically, and they never actually addressed that their product was never delivered. By far the worst customer support, and they actually try to solve a support ticket that was a recurring $200. Basically lost $200

​Canadian Protein has lost its way. In the last 10 months, they’ve hit customers with two price increases, yet the service quality has plummeted.
​My orders are constantly stalled by UPS with "weather" excuses, yet I’ve received FedEx packages from the same area (Mississauga) a day early. It’s a pathetic excuse for poor logistics. To make matters worse, their support doesn't actually help—it feels like once they’ve processed your payment, they have zero interest in whether the product actually reaches you.
​I’m canceling my subscription immediately. You’re better off supporting local stores than paying premium prices for a company that fails this badly at basic fulfillment.

Terrible customer service, terrible response times, and hard to trust the quality of the product. I’ve given them many tries but they have proven they don’t care about the customer. At one point, they had sent me packaging that said sweetened with sucralose on an unflavoured protein. I raised this with them and how concerning that was (and probably some kind of health violation) and they brushed it off and did nothing for me. Another time, they shipped me the wrong product, and it took about a week after multiple emails for anyone to respond. Once they did, I got boilerplate and confusing emails from a staff member who said that my package they was in mid shipment could not be refunded, followed by different messages from another staff member. Not only that, they have since raised their prices to the point where even bulk protein is not well priced. They have lost a longstanding customer over their poor and embarrassing level of customer service. It’s clear that these guys only care about number of purchases but not ensuring the customers are well taken care of.

Hi
I'm Kevin. My experience with Canadian protein was great. I enjoyed it very much. I appreciate it

Ordered product that was on sale, all of it was impossible to mix. Turned into a chalky, gross thick paste. More water didn't fix the problem. I made two claims, and it took them over 3 weeks to get back to me, only to say they tested a "retained" sample of what they sent me and "it's fine" and then they got condescending and pedantic on me and tried to tell me how to mix it. I've had orders from them before, but I'll never order again. I requested a refund for this product, was willing to send it back to them (not at my cost) and they have basically given me the run around and then this bullshit response that doesn't fix my issue at all. I've now had to spend MORE money on OTHER protein products just to have my meals covered, and these asshats truly won't do anything to help anyone. BUYER BEWARE.

amazing!!

thanks for everything

Canadian Protein used to be great to deal with but not any more. Numerous emails sent for a lost UPS package and no responses for weeks. Cancelled my subs and am now purchasing elsewhere. Unfortunate that the company would let it go this way.

Their spring clearance sale is fantastic ...

am writing this as a warning to others regarding Canadian Protein’s deteriorating quality and deceptive subscription practices. After being a loyal customer, the "final straw" was their failure to honour their own subscription terms and their blatant dishonesty when confronted.
1. Subscription & Price Traps: I signed up for a subscription that explicitly promised a locked-in price (pre-COVID rates). Not only did they eventually force a price increase, but their system is designed to penalize you. If your chosen flavour goes out of stock and you try to swap it, the system resets your "locked" price to the current, much higher market rate. They make it incredibly difficult to manage a subscription without losing your original deal.
2. Poor Quality & Indifferent Service: I have reached out multiple times via email regarding noticeable issues with the quality of the protein itself. The responses were dismissive and clearly from staff who do not care about customer retention or product integrity.
3. Deceptive Conduct (BBB): When I escalated this to the Better Business Bureau, Canadian Protein’s response was a flat-out lie. They claimed my subscription had been inactive for years to avoid addressing the price-lock issue. I provided the BBB with screenshots of my active account proving they were lying, but because the BBB has no enforcement power, the company simply walked away from their mistake.
Bottom line: This company does not value loyalty and will provide false information to oversight bodies to save a few dollars. Proceed with caution—there are better brands in Canada that actually respect their customers and their own contracts

Canadian Protein is a popular brand in Canada known for being affordable and high in protein. One good thing about it is that it has a lot of protein per scoop, which helps build muscles and stay healthy. It is also cheaper than many other brands, which makes it a good choice for students or people on a budget.

However, the taste is not always the best. Some flavors can taste too sweet or artificial, and it can sometimes be hard to mix without clumps.

Overall, Canadian Protein is a good option if you want something affordable and effective, but it may not be the best if you care a lot about taste.

The protein choices are really good

Great quality protein and amazing flavours . No problems with shipping and I love that it’s a Canadian company.

Great value and fast shipping from Canadian-owned company.

Good protien

Dear, Canadian Protein
Thank you for doing this giveaway. It may seem small, but it really brightened my day and gives people like me hope and excitement. Just knowing a company cares about its fans already means a lot.

from: Pearl

GOT NOTHING! IT"S SO BAD!!

I'm always (!?) trying to eat healthy. But since life being life, They're there when I'm making optimal choices