Cancard Reviews 

1,138
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate how simple the website is to navigate and how quickly their applications are processed and approved. Many people often mention that the incredibly helpful support team provides wonderful peace of mind, excellent guidance, and reassuring advice during daily life. Some reviewers were not happy with the customer service and experienced frustrating communication delays when trying to get help with their issues. A few consumers also felt that the physical card offered very little practical protection and was not sufficient for their needs.

What people talk about most

Service

Customers had positive experiences with service, noting how easy it is to apply and how quick the responses... See more

Staff

Consumers find staff to be positive, helpful, and highly professional. Reviewers frequently highlight that... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that the team is exceptionally helpful,... See more

User experience

Clients share positive opinions on user_experience, highlighting a straightforward and efficient application... See more

Product

People report ambiguous experiences with the product, noting it serves as a helpful backup when used in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had my Cancard since 2022 and I am glad to have something to show if I am ever challenged on the spot while medicating in public. I am well able to recite the law at them but its easier to whip... See more

Rated 5 out of 5 stars

I used to be extremely anxious about carrying my cannabis around. I got busted 3 times in the 60s and 70's which cost me heavy fines and threats of incarceration. Over many years I have suffered lots... See more

Company replied

Rated 5 out of 5 stars

As can be seen by many testimonials the service is required and a help to many people. It seems to be forward thinking with an agenda, which has got to be a good thing. With pain , cannabis does no... See more

Rated 5 out of 5 stars

Just renewed for a third year. Process is easy and although I never needed to use it, it gives me much needed peace of mind. So far its worth every penny and id recommended it to and medical user. The... See more


Company details

  1. Medical Equipment Supplier

Written by the company

Cancard is a validated indication to the police, or any third party, that you are consuming cannabis for medical reasons.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,138)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What's not to love?

What's not to love about a group of people working for others 24/7? Always friendly and helpful, they go the extra mile as a matter of course, I'm totally impressed, no other organisation comes close in professionalism and dedication.
The Cancard is immeasurably useful in informing and educating those who need it. Despite having a prescription I am glad to have my card as another layer of protection from misunderstanding.

1 April 2026
Unprompted review
Cancard logo

Reply from Cancard

Thank you so much for your lovely review! This has made the whole team feel very grateful.

Much appreciated!

The Cancard Team.

Rated 5 out of 5 stars

The team is lovely and very supportive

The team is lovely and very supportive. The process was so easy and I felt all questions I had were answered perfectly. Thank you so much for helping so many people with their medical needs.

1 April 2026
Unprompted review
Cancard logo

Reply from Cancard

Thank you so much for your lovely review!

Much appreciated!

The Cancard Team.

Rated 5 out of 5 stars

Staff are helpful and made the…

Staff are helpful and made the application process easy and straightforward

Thank you

30 March 2026
Unprompted review
Cancard logo

Reply from Cancard

Thank you so much for your lovely review!

Much appreciated!

The Cancard Team.

Rated 5 out of 5 stars

I recently updated my details with…

I recently updated my details with Cancard UK and I’m really impressed with the improvements to the new website. Everything runs much more smoothly now, and responses are quick and helpful. It’s also much easier to get clarification when needed, especially when you have your medical summary ready.

Before these changes, there were a few glitches around the payment process, but these seem to have been resolved, which has made a big difference. Not everyone fully understands or agrees with this kind of medication yet, but having a service like this in place really helps reduce anxiety and provides reassurance.

Great work to the team for making the process so much more efficient and user-friendly!

30 March 2026
Unprompted review
Cancard logo

Reply from Cancard

Thank you so much for your lovely review!

Much appreciated!

The Cancard Team.

Rated 5 out of 5 stars

I absolutely 💯 feel more confident…

I absolutely 💯 feel more confident taking my meds with my cancard, i had trouble logging in and the team sorted it out promptly, I thought my card had expired, and the team reminded me that it was still in date I highly recommend getting a card if you take cannabis, and can't afford to get a private prescription, as they are insanely expensive. So for a 1 off payment evey year gives you peace of mind, I've not yet had to use my card, but knowing its there just incase, keeps the paranoia away!!
5***** all the way!!!! 💚🌱💚🌱 Thank-you cancard

21 March 2026
Unprompted review
Cancard logo

Reply from Cancard

Thank you so much for your lovely review!

Much appreciated!

The Cancard Team.

Rated 5 out of 5 stars

Really easy to apply for/renew.

Really easy to apply for/renew.
Second card coming now after applying 3 days ago.
Good for piece of mind if ever in public with the chance of being pulled aside by law enforcement.

24 March 2026
Unprompted review
Cancard logo

Reply from Cancard

Thank you so much for your lovely review!

Much appreciated!

The Cancard Team.

Rated 5 out of 5 stars

That bit of extra security

Had everything here for what they needed to order the Cancard. Friendly emails and all sorted . Thanks Cancard .

25 March 2026
Unprompted review
Cancard logo

Reply from Cancard

Thank you for your review!
Much appreciated! :)

The Cancard Team.

Rated 2 out of 5 stars

Renewing Card Con....

I was one of the very first people to get the MK1, First Generation Cancard over was it 9 years ago and when you join you pay the full fee of £30 and there was a renewal fee of i think it was £15 as you have gone though all the process of been cleared so on and so forth,

Fast forward a few years to 2026 i looked in to renewing my card so i logged on to the new look website and put in renew card only to be meet with a fee of £30 witch is wrong as it was only £15 or has it been changed to a renewal fee of £30 and bear in mind this is only for a plastic card no proscription or anything like you get from Releaf or Curaleaf if you pass there medical faze part,

4 E Mails later to Can Card and still no answer back about my quirer about the renewal fee on the website and still now when i log in i am greeted with the £30 renewal fee for just a plastic card, is this right if so this is madness just for a card nothing else ?

Edit 02-03-26
After reading some of the other review looks like they are doing it to everybody scamming them with the card and payments,

Ask yourself before you buy this card, What do's this card actually give you answer is Nothing...No Prescription, No Flower, No Doctor, No Personal Immunity From Arrest ... Nothing.....

18 February 2026
Unprompted review
Cancard logo

Reply from Cancard

Hi there!

The cost of the renewal is £19 per year, please email support@cancard.co.uk as the team will need to look into this as you may have applied for a new card instead of renew and reactivate your previous account. The team can assist you on email.

09-03-26
Hi again,

It would be helpful if you contacted us directly so we can look into your queries. We have requested your information via Trustpilot, but we have not received a reply from you so, it's hard to assist through this platform (TP).

Thanks!
Cancard team.

Rated 5 out of 5 stars

absolute godsend

on my second card absolutely fantastic service really gives you a piece of mind incase you ever need it 🙏

20 February 2026
Unprompted review
Cancard logo

Reply from Cancard

We really appreciate your feedback 😊
Thank you!

Cancard Team.

Rated 5 out of 5 stars

used card for years

used card for years
work for me once as policeman ask if i had card i did on me let me on myway

18 February 2026
Unprompted review
Cancard logo

Reply from Cancard

Thank you for your review!

Much appreciated!
The Cancard Team!

Rated 5 out of 5 stars

You can't get better than cancard it's…

You can't get better than cancard it's so so helpful if you get stopped by the authority's or people saying err look at him smoking that just flash your card even try and make people understand why you use cannabis but a 10/10 service thank you guy's

6 February 2026
Unprompted review
Cancard logo

Reply from Cancard

We really appreciate your feedback Andy!

Thank you 🙏
The Cancard Team!

Rated 5 out of 5 stars

Amazing Service

Amazing Service, I ordered it on the fifth and it was approved on the 6th

6 February 2026
Unprompted review
Cancard logo

Reply from Cancard

Thank so much Leon :)

The Cancard Team!

Rated 5 out of 5 stars

Quick and easy to apply

Quick and easy to apply, friendly service and staff 10/10

6 February 2026
Unprompted review
Cancard logo

Reply from Cancard

We’re so glad to hear you’ve had a positive experience with Cancard. Our goal is always to make things as straightforward and supportive as possible for people using cannabis to help manage their health, so it means a lot to hear that feedback.

Thank you for being part of the Cancard community!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
So very helpful and super quick to help with my query
Many thanks

2 February 2026
Unprompted review
Cancard logo

Reply from Cancard

We’re so glad to hear you’ve had a positive experience with Cancard. Our goal is always to make things as straightforward and supportive as possible for people using cannabis to help manage their health, so it means a lot to hear that feedback.

Thank you for being part of the Cancard community!

Rated 1 out of 5 stars

BEWARE THEY TAKE YOUR MONEY BEFORE GETTING ALL INFO

Basically a rip off, I paid, then they needed more details, I tried to contact them, they referred me back to their online info, the email i received was basically a bot or really unhelpful person.
WHAT SORT OF COMPANY TAKES YOUR MONEY BEFORE THEY'VE GOT ALL YOUR INFO.
They rely on that to catch people out, clearly a company who has no intention of actually speaking to you if you have an issue. Avoid and hopefully regulations will come out to stop people like this, all I want is to not have to take tons of opiates and weed would help greatly, trouble is I lost my money and couldn't talk to a person, so i've been ripped off

1 January 2026
Unprompted review
Cancard logo

Reply from Cancard

Hi Dan,

We haven’t heard from you in 6 months… we just resent the last email we sent to you.

If you wish to cancel it’s not a problem, Daniel. You just need to let us know on an email to our support team, (human team) on support@cancard.co.uk. We’ll get the money refunded if you don’t wish to submit an application. We don’t hold people fees if they don’t qualify or pay before checking eligibility.

The qualifying conditions & what you need for the application is all stated on our FAQ section :)

The Cancard Team.

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