Cancard Reviews 

1,138
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate how simple the website is to navigate and how quickly their applications are processed and approved. Many people often mention that the incredibly helpful support team provides wonderful peace of mind, excellent guidance, and reassuring advice during daily life. Some reviewers were not happy with the customer service and experienced frustrating communication delays when trying to get help with their issues. A few consumers also felt that the physical card offered very little practical protection and was not sufficient for their needs.

What people talk about most

Service

Customers had positive experiences with service, noting how easy it is to apply and how quick the responses... See more

Staff

Consumers find staff to be positive, helpful, and highly professional. Reviewers frequently highlight that... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that the team is exceptionally helpful,... See more

User experience

Clients share positive opinions on user_experience, highlighting a straightforward and efficient application... See more

Product

People report ambiguous experiences with the product, noting it serves as a helpful backup when used in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had my Cancard since 2022 and I am glad to have something to show if I am ever challenged on the spot while medicating in public. I am well able to recite the law at them but its easier to whip... See more

Rated 5 out of 5 stars

I used to be extremely anxious about carrying my cannabis around. I got busted 3 times in the 60s and 70's which cost me heavy fines and threats of incarceration. Over many years I have suffered lots... See more

Company replied

Rated 5 out of 5 stars

As can be seen by many testimonials the service is required and a help to many people. It seems to be forward thinking with an agenda, which has got to be a good thing. With pain , cannabis does no... See more

Rated 5 out of 5 stars

Just renewed for a third year. Process is easy and although I never needed to use it, it gives me much needed peace of mind. So far its worth every penny and id recommended it to and medical user. The... See more


Company details

  1. Medical Equipment Supplier

Written by the company

Cancard is a validated indication to the police, or any third party, that you are consuming cannabis for medical reasons.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,138)

134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve had a Cancard for years

I’ve had a Cancard for years. I’ve got a legal prescription so I don’t actually need it, but it’s handy to keep on me when I’m out medicating—just an extra bit of backup. The process for renewing is straightforward and quick.

28 January 2026
Unprompted review
Cancard logo

Reply from Cancard

We’re so glad to hear you’ve had a positive experience with Cancard. Our goal is always to make things as straightforward and supportive as possible for people using cannabis to help manage their health, so it means a lot to hear that feedback.

Thank you for being part of the Cancard community!

Rated 5 out of 5 stars

Guys at cancard professional guys always been very…

Guys at cancard always been very helpful and professional been with them from the start there always there for you hats off thanks again John

29 January 2026
Unprompted review
Cancard logo

Reply from Cancard

We’re so glad to hear you’ve had a positive experience with Cancard. Our goal is always to make things as straightforward and supportive as possible for people using cannabis to help manage their health, so it means a lot to hear that feedback.

Thank you for being part of the Cancard community!

Rated 1 out of 5 stars

Really think before joining.

Their mission statement sounds great, concept outstanding but in practice very much the opposite, great if you don’t require assistance, advice or questions,
They surely have regulations to stand to but not even a complaint option and emails ignored….. Carly has outdone herself I must say.

20 November 2025
Unprompted review
Cancard logo

Reply from Cancard

Hi Ian,

Thanks for your feedback.

Our email is support@cancard.co.uk, if you have any concerns you can reach out to us directly. We haven’t received any correspondence from you in 2 months. Please reach out so we can respond,

The Cancard Team.

Rated 3 out of 5 stars

Service has been awful

Service has been awful yes I am a bit of a technophobe who had a problem sending the right information however I still haven’t got my card. I still cannot access my online account. It just tells me that it’s successful and they’ll let me know when it’s ready, haven’t got my solid card yet still waiting 2 1/2 weeks l later. I have now got my card and they have sorted my online account.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, very quick to respond to my queries. Thank you Cancard

26 January 2026
Unprompted review
Cancard logo

Reply from Cancard

We’re so glad to hear you’ve had a positive experience with Cancard. Our goal is always to make things as straightforward and supportive as possible for people using cannabis to help manage their health, so it means a lot to hear that feedback.

Thank you for being part of the Cancard community!

Rated 1 out of 5 stars

No way to contact them(phones numbers…

No way to contact them(phones numbers not manned and the emails go unanswered) still wating on actual card to be sent out.
SCAM

15 January 2026
Unprompted review
Cancard logo

Reply from Cancard

Hi Andy,

You can reach our support team on support@cancard.co.uk. Our phone lines can get very busy so apologies if you have been unable to reach us.

Please contact our team so we can schedule a call back for you.

Thank you!

The Cancard Team.

Rated 5 out of 5 stars

All sorted x

Everything has been fixed all and honest mistake thank you guys again for being prompt ❤️💚

21 January 2026
Unprompted review
Cancard logo

Reply from Cancard

Hi there,

Our support team is reachable on support@cancard.co.uk. Please pop our team an email at your earliest convenience as we haven’t received anything to this email address from you.

Thanks!
The Cancard Team.

Rated 5 out of 5 stars

Fantastic!

The whole process is very straightforward and is very useful to have. Can't fault it. Just hope Cancard can have all constabulary trained up on medical cannabis

9 January 2026
Unprompted review
Cancard logo

Reply from Cancard

Thanks so much for your feedback! It’s much appreciated.

The Cancard Team!

Rated 5 out of 5 stars

Polite professional and friendly with a…

Polite professional and friendly with a good deal and price Will defo recommends to friends and family and i will spread the information by word of mouth

15 January 2026
Unprompted review
Cancard logo

Reply from Cancard

Thanks so much for your feedback! It’s much appreciated.

The Cancard Team!

Rated 5 out of 5 stars

Fantastic cancard

Absolutely a fantastic experience with can card great customer service help team when needed quick response times and all together a fantastic team and company I would highly recommend cancard 10/10 service

14 January 2026
Unprompted review
Cancard logo

Reply from Cancard

Thanks so much for your feedback! It’s much appreciated.

The Cancard Team!

Rated 5 out of 5 stars

Really helpful and everything was…

Really helpful and everything was reviewed and dealt with within 48 hours 👍🏻

13 January 2026
Unprompted review
Cancard logo

Reply from Cancard

Thanks so much for your feedback! It’s much appreciated.

The Cancard Team!

Rated 5 out of 5 stars

cancard have been great help recently…

cancard have been great help recently getting me accepted for a visible and virtual card while awaiting the visual card in the post. cancard are a great help and i would recommend it if it’s necessary to your health conditions i strongly advise cancard and the process was simple quick and easy. thanks guys for the help.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Canna cancard

I have had one for many years. I am a medical cannabis patient and although I do not legally need a cancard as I have a legal prescription for my medical cannabis, it's always handy to have in my wallet when I am medicating out and about. It's an extra safety measure as many police officers are still ignorant to the law update back in 2018

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Cancard is a great idea

I use medical cannabis for chronic pain conditions & unable to afford a expensive private prescription. After trying many harmful pharmaceuticals cannabis has been much more beneficial. I had an orginal cancard & I'm waiting for my new one to arrive, although I've not needed to present my card yet it has reduced my anxiety when I have cannabis on me or need to use public to show I have a medical condition & it's also helpful to show people if they are uneducated on the use of medical cannabis, it also helps to not waste police time & resources.
The process is easy to follow and its great to have the live app on the go that is connected to your profile which you can access if needed and also becomes active while you wait for your card. You'll need your nhs number and supporting medical evidence but the Cancard customer service were great & helped with any questions I had and were promt to reply. Great invention and £29 for a year membership is worth the peace of mind.
Thankyou Cancard

24 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look