I have had my Cancard since 2022 and I am glad to have something to show if I am ever challenged on the spot while medicating in public. I am well able to recite the law at them but its easier to whip... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Cancard is a validated indication to the police, or any third party, that you are consuming cannabis for medical reasons.
Contact info
Floor 3, 86-90 Paul Street, EC2A 4NE, London, United Kingdom
- support@cancard.co.uk
- www.cancard.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve had a Cancard for years
I’ve had a Cancard for years. I’ve got a legal prescription so I don’t actually need it, but it’s handy to keep on me when I’m out medicating—just an extra bit of backup. The process for renewing is straightforward and quick.

Reply from Cancard
Guys at cancard professional guys always been very…
Guys at cancard always been very helpful and professional been with them from the start there always there for you hats off thanks again John

Reply from Cancard
Really think before joining.
Their mission statement sounds great, concept outstanding but in practice very much the opposite, great if you don’t require assistance, advice or questions,
They surely have regulations to stand to but not even a complaint option and emails ignored….. Carly has outdone herself I must say.

Reply from Cancard
Service has been awful
Service has been awful yes I am a bit of a technophobe who had a problem sending the right information however I still haven’t got my card. I still cannot access my online account. It just tells me that it’s successful and they’ll let me know when it’s ready, haven’t got my solid card yet still waiting 2 1/2 weeks l later. I have now got my card and they have sorted my online account.
Great company to deal with
Great company to deal with, very quick to respond to my queries. Thank you Cancard

Reply from Cancard
No way to contact them(phones numbers…
No way to contact them(phones numbers not manned and the emails go unanswered) still wating on actual card to be sent out.
SCAM

Reply from Cancard
All sorted x
Everything has been fixed all and honest mistake thank you guys again for being prompt ❤️💚

Reply from Cancard
Fantastic!
The whole process is very straightforward and is very useful to have. Can't fault it. Just hope Cancard can have all constabulary trained up on medical cannabis

Reply from Cancard
Polite professional and friendly with a…
Polite professional and friendly with a good deal and price Will defo recommends to friends and family and i will spread the information by word of mouth

Reply from Cancard
Fantastic cancard
Absolutely a fantastic experience with can card great customer service help team when needed quick response times and all together a fantastic team and company I would highly recommend cancard 10/10 service

Reply from Cancard
Really helpful and everything was…
Really helpful and everything was reviewed and dealt with within 48 hours 👍🏻

Reply from Cancard
Absolte game changer and takes away so…
Absolte game changer and takes away so much stress and qorry

Reply from Cancard
cancard have been great help recently…
cancard have been great help recently getting me accepted for a visible and virtual card while awaiting the visual card in the post. cancard are a great help and i would recommend it if it’s necessary to your health conditions i strongly advise cancard and the process was simple quick and easy. thanks guys for the help.
Good service
Great customer service
When renewing my card I forgot to update my address. I contacted support when I realised and they sorted it out within the hour
Mess about carnt talk to someone
Was told id have access to the digital card within 24 hours as I was approved its bean 8 days still no access to my digital card
Great service very happy with the…
Great service very happy with the service I received definitely would recommend them
Canna cancard
I have had one for many years. I am a medical cannabis patient and although I do not legally need a cancard as I have a legal prescription for my medical cannabis, it's always handy to have in my wallet when I am medicating out and about. It's an extra safety measure as many police officers are still ignorant to the law update back in 2018
I applied for the cancard and it was…
I applied for the cancard and it was approved pretty much straight away.
Providing the right medical evidence.
Cancard is a great idea
I use medical cannabis for chronic pain conditions & unable to afford a expensive private prescription. After trying many harmful pharmaceuticals cannabis has been much more beneficial. I had an orginal cancard & I'm waiting for my new one to arrive, although I've not needed to present my card yet it has reduced my anxiety when I have cannabis on me or need to use public to show I have a medical condition & it's also helpful to show people if they are uneducated on the use of medical cannabis, it also helps to not waste police time & resources.
The process is easy to follow and its great to have the live app on the go that is connected to your profile which you can access if needed and also becomes active while you wait for your card. You'll need your nhs number and supporting medical evidence but the Cancard customer service were great & helped with any questions I had and were promt to reply. Great invention and £29 for a year membership is worth the peace of mind.
Thankyou Cancard
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







