Cancard Reviews 

1,138
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate how simple the website is to navigate and how quickly their applications are processed and approved. Many people often mention that the incredibly helpful support team provides wonderful peace of mind, excellent guidance, and reassuring advice during daily life. Some reviewers were not happy with the customer service and experienced frustrating communication delays when trying to get help with their issues. A few consumers also felt that the physical card offered very little practical protection and was not sufficient for their needs.

What people talk about most

Service

Customers had positive experiences with service, noting how easy it is to apply and how quick the responses... See more

Staff

Consumers find staff to be positive, helpful, and highly professional. Reviewers frequently highlight that... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that the team is exceptionally helpful,... See more

User experience

Clients share positive opinions on user_experience, highlighting a straightforward and efficient application... See more

Product

People report ambiguous experiences with the product, noting it serves as a helpful backup when used in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had my Cancard since 2022 and I am glad to have something to show if I am ever challenged on the spot while medicating in public. I am well able to recite the law at them but its easier to whip... See more

Rated 5 out of 5 stars

I used to be extremely anxious about carrying my cannabis around. I got busted 3 times in the 60s and 70's which cost me heavy fines and threats of incarceration. Over many years I have suffered lots... See more

Company replied

Rated 5 out of 5 stars

As can be seen by many testimonials the service is required and a help to many people. It seems to be forward thinking with an agenda, which has got to be a good thing. With pain , cannabis does no... See more

Rated 5 out of 5 stars

Just renewed for a third year. Process is easy and although I never needed to use it, it gives me much needed peace of mind. So far its worth every penny and id recommended it to and medical user. The... See more


Company details

  1. Medical Equipment Supplier

Written by the company

Cancard is a validated indication to the police, or any third party, that you are consuming cannabis for medical reasons.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,138)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Thank you…

At first I believed I was getting scammed but they was undergoing her change of the website so there was a few delays getting Back in touch with Me via email and delaying getting my Physical card, but once all the changes were sorted I was able to receive emails and get onto my online account which showed my digital card then also was emailed back explaining their problems that they’ve been having. Didn’t have to pay again and they help me login now I have my card and I’m very happy with it thank you.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Uncomplicated

It's easy to follow when applying as long as you have your paperwork im renewing and never have problems they make it easy and clear

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Cancard Fantastic invention approved…

Cancard Fantastic invention approved within 24 hours providing diagnosis and nhs number no need to worry about expensive private treatment or prescription. With cancard patients that qualify can carry and use their medication without worrying about police stop or having your medication confiscated or criminal charges leaving you free in mind to medicate peacefully. Cancard is £29 a year and links directly to doctors and police database to verify you. And also a physical card to carry in your wallet. When you’re out in public.
Joined November 2025

12 November 2025
Unprompted review
Rated 5 out of 5 stars

5/5!

Super easy to apply and a much needed service!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

As there site was getting revamped the…

As there site was getting revamped the responses where slow but it all seems to be working now and responses are fast and helpful, I’ve just been accepted for my Cancard so look forward to being able to get the help I really need.

20 November 2025
Unprompted review
Cancard logo

Reply from Cancard

Hi Louise!

Thank you for taking the time to leave us a review! We really appreciate the support :)

The Cancard Team.

Rated 5 out of 5 stars

⭐ Professional & Positive


⭐ Professional & Positive

Excellent Service and Support
I’ve had a great experience with Cancard. The process was straightforward, communication was clear, and the team was always willing to help when I had questions. Everything arrived on time and worked exactly as expected. It’s reassuring to deal with a company that genuinely cares about its customers. Highly recommended!

21 November 2025
Unprompted review
Cancard logo

Reply from Cancard

Hey Abbie!

Thank you for taking the time to leave us a review! We really appreciate the support! :)

The Cancard Team.

Rated 1 out of 5 stars

Madness……..🤣🤣

Mugs…….. Why you buying this 1 if you caught in car you swabbed and arrested!!! Omg some people’s reviews are absolutely laughable!!!!
Police want A PRESCRIPTION NOT A PLASTIC CARD WITH NO LEGALITY!!!! Madness. Mental they make money like this🤣🤣🤣

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service, had me registered in a few days.

20 November 2025
Unprompted review
Cancard logo

Reply from Cancard

Thank you for taking the time to leave us a review! We really appreciate your support!
The Cancard Team.

Rated 5 out of 5 stars

Cannot fault these guys.

I've been following these guys for a few years, and am happy to say I'm now a cancard holder.
Medicinal cannabis use should not be a privilege, or a crime.
Know your rights, sign up.
The new site is brilliant, it couldn't be easier to use, I was approved in less than 24 hours.
I haven't had any issues with the law lately, but it is reassuring to know I have the law on my side now, thanks to Cancard.

17 November 2025
Unprompted review
Cancard logo

Reply from Cancard

Hi Neville!

Thank you for taking the time to leave us a review! We really appreciate the support :)

The Cancard Team.

Rated 5 out of 5 stars

Politics

I have never needed to show my card as of yet but I’m sure if they would and I had my ”henry” in the car with me (why would I?) police would likely not arrest me with a small amount and the card together proves I’m a medical user! If you got boxes in ur boot it’s not for ur medical user is it! So then police will arrest you as they suspect you are going to supply, and that is a crime!
My cancard helps me feel like I’m doing the right thing, also can put you in touch with other people with similar issues who may have new suggestions on how cannabis can help me. Also there are events and I know this organisation is run by humans who started this because they had similar problems to myself such as stigma etc. And I know they are lobbying the government for legalisation of medical use of marijuana.
These are just people like you and me and I think the incentive is spot on and I’m glad someone is doing it as I’m too disabled to! So 5 stars from me even though you might not always have time to answer the phone! xxxxx

18 November 2025
Unprompted review
Cancard logo

Reply from Cancard

Hey Sunna!

Thank you for taking the time to leave us a review! We really appreciate the support :)

The Cancard Team.

Rated 5 out of 5 stars

Application was easy to fill in and …

Application was easy to fill in and the response back was the same day and got accepted the following morning in all a very good service thanks can card

17 November 2025
Unprompted review
Cancard logo

Reply from Cancard

Hi Karl!

Thank you for taking the time to leave us a review! We really appreciate the support :)

The Cancard Team.

Rated 5 out of 5 stars

Staff very helpful and do a great job…

Great service in terms of help with issues when reapplying for renewal

13 November 2025
Unprompted review
Cancard logo

Reply from Cancard

Thank you, James! for taking the time to leave us a review! We really appreciate the support :)

The Cancard Team.

Rated 5 out of 5 stars

the customer service

the customer service.
the politeness.
the ease of using the service.
the things they offer when it comes to help with the police.
Cancard gives me hope that cannabis users will one day be accepted as normal people and not druggies.

12 November 2025
Unprompted review
Cancard logo

Reply from Cancard

Thank you so much for sharing your feedback! We really appreciate it!

Warm regards,
The Cancard Team.

Rated 1 out of 5 stars

Scam, doesn’t protect you at all in any way!

Been a member a few years now, not needed it once so total waste of money. This card does not protect you from prosecution, nor does it stop the police from just charging you because they feel like violating your rights. It’s does actually nothing to protect you as a legal user, you’re paying a bunch of people to fight the cases of the few who probably could afford a lawyer…. Just spend the money on a lawyer if you need one as this card won’t have your back nor will the people. Will be cancelling shortly

11 November 2025
Unprompted review
Cancard logo

Reply from Cancard

Our card isn’t a shield against prosecution, and we’ve never claimed it is. What it does offer is support, guidance, and coverage when members need it — and thousands have.
If you feel it hasn’t delivered value for you personally, we respect that.
We’ll make the cancellation process easy, and if you’d like to talk through any of this before you go.

You can contact us on support@cancard.co.uk, and we'll be happy to cancel your card, Josh!

The Cancard Team.

Rated 1 out of 5 stars

Poor service and no customer service

Applied for my card on the 13th of October and paid got accepted for it on the 14th of October recieved a email to say my card should arrive 3 weeks when trying to login to the website it says user not found and no response from the support team having contacted them on the 6th of November and multiple calls also sent a second email on the 10th November still no reply
Tried to access the site again today 11th November still no joy after being stopped by police I had no access to a card luckily I had a copy of my prescription.

Reply to response

After trying to report my review for containing defamatory content.

I would like to add that I have not received any information about the site having down time / changing to a new site, I have now managed to login showing the card as active but still no physical card or reply from customer support from any of the calls or emails made regarding the missing card.

10 November 2025
Unprompted review
Cancard logo

Reply from Cancard

We understand your frustration, but it’s important to note that we’ve repeatedly notified all members about the scheduled website downtime while we upgrade and improve our systems.
Our support team is available 24/7 at support@cancard.co.uk, and every message is logged and responded to in turn.
Your card was issued within the normal timeframe, and you are able to access your digital Cancard within your account. In situations like police stops, having your prescription—as you did—is exactly what ensures continuity while digital services are temporarily offline.

The Cancard Team.

Rated 5 out of 5 stars

Good experience.

Quick, safe, friendly service. Just make sure you have the essential information required.

23 October 2025
Unprompted review
Cancard logo

Reply from Cancard

Thanks so much for your feedback :)

The Cancard Team.

Rated 1 out of 5 stars

Cancard do not respond to emails, no phone number either

I recently got a Cancard, difficult to provide a summary from medical records. Would be really helpful if Cancard had a telephone number so you could check this with them. They make you use email and they acknowledge with an auto reply where they promise a response in 48 hours. They don't respond at ALL. I've tried 3 times now and all attempts have failed with no response at all...

14 October 2025
Unprompted review
Cancard logo

Reply from Cancard

Hi Stephen!

Thanks for your comment. Our website is currently undergoing an upgrade for a few days! We will let you know when it's time to log into your new portal :)

Thanks!
Cancard Team

Rated 5 out of 5 stars

Would highly recommend getting a…

Would highly recommend getting a cancard it's a piece of mind that you are not on your own especially when going through distress and alarm for medicating you're self as it's not nice to be treated like a criminal due to you're medication, I'm glad to be apart of this wonderful and supportive community that cancard has created much love to you all ✌🏼

23 October 2025
Unprompted review
Cancard logo

Reply from Cancard

Thank you so much for sharing your feedback! We really appreciate it! Warm regards, The Cancard Team.

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