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Rated 5 out of 5 stars

These guys seem to be a 'real' independent maker which I love supporting much better than the huge american companies. Melts smell great in my electric burners, loads of compliments from friends! Pack... See more

Company replied

Rated 5 out of 5 stars

I've placed lots of orders over the last year or so and I'm still overwhelmed by how beautifully scented these candles are. Every visitor that comes to my house comments on the smell and I'm often... See more

Company replied

Rated 5 out of 5 stars

Brilliant company, Super fast delivery, the pods look amazing in their packaging but not very easy to get out so I broke it up in the container. I’m only on my 1st pod And it’s “island spa” but it sm... See more

Company replied

Rated 4 out of 5 stars

the wax melts are lush(some are stronger smelling than others though) although these are to order i still expect 1st class to be quicker than 2nd. still waiting on dispatch email on the 3rd day afte... See more

Company replied

Company details

  1. Interior designer

Information provided by various external sources

Candle Belle is a small, family run manufacturer of home fragrance products, based 20 minutes north of Belfast, Northern Ireland. Established in 2012, the business has developed steadily into the thriving company which it is today, by selling online to retail and trade customers throughout the United Kingdom, Europe and beyond. We laud the bijou charm of handmade, and extol the virtue of supporting small businesses. Fundamentally, we are ordinary folk, with vats of molten wax, a smörgåsbord of fragrances, and the desire to produce something special.


Contact info

4.2

Great

TrustScore 4 out of 5

42 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 3 out of 5 stars

On my 2nd subscription box now.

On my 2nd subscription box now.
Smells great but you do get a few sickly ones per box or some that don't smell at all like the name. Good mix. Got a free twin wick candle for signing up. So glad it was free as for £20, I would have paid for something that smells disgusting and doesn't burn correctly. Contacted them and all that was said was it was a wax pooling problem. Nothing on how to fix the issue. Disappointed but let me know what was worth buying and what wasn't.

6 November 2020
Unprompted review
Rated 5 out of 5 stars

Amazing melts

I have ordered the box of 9 pods a number of times now and i can honestly say every single scent ive had has been amazing, i have too many favorates i can not pick just 1, absolutely love getting my orders, my house smells amazing every day, i highly recommend this to anyone, ive even got my best friend ordering now, shes on her second box this month already. Cant wait to order more.

17 February 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company, Super fast delivery, the pods look amazing in their packaging but not very easy to get out so I broke it up in the container. I’m only on my 1st pod And it’s “island spa” but it smells sooo nice. I used 1 piece but it didn’t throw the scent much so I added another and now the scent is drifting into other rooms and upstairs too. I won’t be giving up on my yankees but will definitely be buying these Along with to give me variety.

16 January 2020
Unprompted review
Candle Belle logo

Reply from Candle Belle

Thanks for your kind review Teresa :) greatly appreciated by Team CB x

Rated 3 out of 5 stars

Not as great as i expected

Not as great as i expected.
Smell do not last very long,about a hour,then i couldnt smell it.
My sons have told me to stick with cosy candles as they last longer and give of the scent longer.
I just thought i would try another company,as i love wax melts.
But very disappointed in the smells or how long they last.
I will say great packaging for your products and a lovely touch to the box with the xmas tape.
Sorry but i will be sticking with cosy candles as their melts smell for longer.
All the best for the future and merry xmas.

13 December 2019
Unprompted review
Rated 5 out of 5 stars

Definitely deserve more than 5 stars

Definitely deserve more than 5 stars! I love my monthly subscription never fails! The smells last for so long definitely recommend them to anyone wanting a nice smelling house!

5 November 2019
Unprompted review
Candle Belle logo

Reply from Candle Belle

Hi Paige :) Thank you for taking the time to leave us such kind feedback. Greatly appreciated by all at CB x

Rated 5 out of 5 stars

Love love love candle belle

I have a major obsession with Candle Belle! I happened to find them on Amazon and have been purchasing them on a weekly basis. But then the game changer happened when I went onto Candle Belle website and found that they do monthly subscription boxes!!!!! I have 3 candle burners and burn melts every day. Thank you Candle Belle ❤

26 May 2019
Unprompted review
Candle Belle logo

Reply from Candle Belle

Thank you so much for your kind feedback Marian - greatly appreciated by us all :) CB x

Rated 2 out of 5 stars

Used to be good....

I used to love Candle Belle but they have changed all the scents and all smell very artificial/ chemical since they moved into another premises I dislike them and won't be purchasing these again can't smell a single good one from 2 full boxes what a waste! My favorite Hot Summers Night is now awful...

My husband bought me 2 boxes hence you do not have my name you cannot go around reporting reviews just because you dont like what I said!

2 May 2019
Unprompted review
Candle Belle logo

Reply from Candle Belle

Hi Samina. None of our products have been changed / altered since each was originally introduced, this includes the raw fragrance oils and also their concentrations. We have no record of a customer with your name, and we regret that you chose not to get in touch with customer services to allow us to address any concerns directly. However we appreciate your feedback and wish you all the best. CB

Rated 5 out of 5 stars

Lovely smells

Great quality and great smells.
I signed up to the monthly sub and love discovering new smells and finding new favourites.
Each pod has 9 portions and I usually use one per room so I found myself with quite a bit of surplus. I cancelled my subscription thinking I would take a break for a few months until i remembered the Autumn/Winter themed boxes were coming up. I signed up again and contacted Customer Services and they cam back to me and resolved my issue within a few hours.
Being a surprise box I don't necessarily like all the smells I got but it has never put me off continuing the subscription due to the smells and I've ordered the ones I prefer separately.
I also find these smell a lot less artificial than some other brands and they don't give me a headache.
I currently have three burners throughout the house and the smells fills every room, I've even been asked how I got the place to smell so nice.

8 October 2018
Unprompted review
Candle Belle logo

Reply from Candle Belle

Thank you for taking the time to leave us such kind feedback Claire :) Greatly appreciated indeed CB x

Rated 5 out of 5 stars

Great quality and wonderful scents …

Great quality and wonderful scents (some are stronger than others) Unfortunately wax melts are hard to find here in DK and quite expensive, so finding Candlebelle was a great surprise as I think the quality and pricing is more than reasonable! Have already placed my second order :p

9 November 2017
Unprompted review
Candle Belle logo

Reply from Candle Belle

Thank you Christina :) it's always lovely to send our products to new places, and to hear that they are enjoyed! Claire x

Rated 2 out of 5 stars

Very disappointed in the fragrance …

Very disappointed in the fragrance throw with the melts. Fragrances smell very artificial. Have cancelled monthly melt subscription. Shame as was looking forward to trying a new company.

24 June 2017
Unprompted review
Candle Belle logo

Reply from Candle Belle

Hi there Mark :) We are sorry to hear that you have found yourself disappointed with our products. We wish that you had got in touch to let us know and allow us to rectify any problem. We would have been able to cancel your subscription for you, rather than your cancelling the PayPal Billing Agreement while within the contract tie-in period. We care deeply about our customers' experiences with us and are reasonable folk, but unfortunately we weren't given the opportunity to help on this occasion. We appreciate your custom all the same. Love Claire x

Rated 4 out of 5 stars

lovely

the wax melts are lush(some are stronger smelling than others though) although these are to order i still expect 1st class to be quicker than 2nd. still waiting on dispatch email on the 3rd day after ordering so if you just buying a box now n then i suggest sticking to 2nd class n save a little money..other than that i reccomend these :)

10 February 2017
Unprompted review
Candle Belle logo

Reply from Candle Belle

Thank you Alison :) With us, because we make to order and how busy we are varies, so too dispatch time can vary. The postal tariff you select has no bearing on dispatch time unfortunately. We do appreciate your custom greatly x

Rated 5 out of 5 stars

5 star wax melts and great service

These guys seem to be a 'real' independent maker which I love supporting much better than the huge american companies. Melts smell great in my electric burners, loads of compliments from friends! Packaging is neat and colourful and took me ages to pick what I wanted cause there's so many fragrances to choose from. These little tubs of different smells are becoming a bit of an addiction lol! Well done peeps xxx

6 January 2017
Unprompted review
Candle Belle logo

Reply from Candle Belle

Thank you Sara Jayne :) x

Rated 5 out of 5 stars

The best!

After mooching around a couple of months ago found Candle Belle, have signed up to their monthly subscription which is great value, the pots are large and have great throw so will be sticking with these. Awaiting month 3 hopefully today, I don't have Facebook but can't help myself by going on and seeing what they are sending out as I get a bit excited and cannot wait lol. Thanks Candle Belle team you brighten my month.

6 January 2017
Unprompted review
Candle Belle logo

Reply from Candle Belle

Thank you Natalie :) x

Rated 5 out of 5 stars

Love them

I love the melts I bought from candle belle they smell amazing will defiantly buy again :-)

2 January 2017
Unprompted review
Candle Belle logo

Reply from Candle Belle

Thank you Katie :) x

Rated 2 out of 5 stars

Nowhere near as good as what I was expecting sadly

I was really looking forward to receiving my 9 box of wax melts, after reading what everyone was writing about them being so strong and smelling so amazing. So my order arrived and I had a quick sniff of each scent but didn't think they were strong smelling at all, I decided to give the peach a try first, I couldn't even smell it, and because they come as one I've had to chop them all with a knife which turns out quite messy, I'm so disappointed, I will definitely be sticking to my scentsy and soap workshop on eBay wax melts as they really do fill the house with amazing smells, such a shame, the packaging sells it well for them 😢

13 November 2016
Unprompted review
Candle Belle logo

Reply from Candle Belle

Hi there Annmarie :) I'm sad that any customer of ours feels that they need to leave a bad review, because we're more than willing to sort any issue out by replacement or refund. Unfortunately we can only do this if the customer makes contact to let us know that they are unhappy, which you didn't. We don't expect to win them all, but we do business the way that it should be done, producing a quality product, and looking after our customers. However in your eyes we have obviously fallen short, so I would apologise, and wish you all the best. Thanks, Claire x

Rated 5 out of 5 stars

Amazing!!

We subscribed to Candlebelle's monthly melt box and we're so blown away by the size and fragrances of the mega melts that we ordered 6 candles from their website.

The candles are beautiful. They burn evenly and have a great scent throw and the scents are so fantastic.

We emailed them to tell them how pleased we were and got a reply a few hours later at 21.30 on a Sunday night! There's not many companies with that sort of customer service.

Keep up the good work guys.

23 October 2016
Unprompted review
Candle Belle logo

Reply from Candle Belle

Thanks for your lovely review Steven :) Very much appreciated. We look forward to welcoming you back very soon. Love Claire x

Rated 5 out of 5 stars

A* Customer service

The customer service is great, had a response within 30 mins and solved my problem immediately.

9 October 2016
Unprompted review
Candle Belle logo

Reply from Candle Belle

Thanks for taking the time to leave such a kind review :) We look forward to welcoming you back soon. Love Claire x

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