Extremely kind and accommodating staff worked w me to pick out the right hue for my gem, added inscription after the fact, scheduled production of my purchase so it would ship it a good time. Co... See more
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Lili Novy 3, 1000, Ljubljana, Slovenia
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I had wonderful experience ordering from Capucinne Jewelry. The craftsmanship is excellent. I've been wearing it daily for over six months with no issues.
The custom process was smooth and collaborative. The team listened carefully to my ideas and made several adjustments until everything was exactly as I wanted.
I would recommend shoping eith them.

Reply from Capucinne
Item was delivered as advertised and the quality is incredible. Attention to detail and daily comfort are also noteworthy. Thanks!

Reply from Capucinne
The artists communicate with you in a timely fashion and are helpful though out the process. I would recommend this brand to anyone who wants to get a ring for any occasion.

Reply from Capucinne
Beautiful work from very thoughtful and attentive artists. They made my engagement ring and then later worked with me to craft the perfect band to fit with it and I am so happy with their work. I can't recommend this shop enough.

Reply from Capucinne

Reply from Capucinne
First off the website is very nicely put together and everything looks fantastic. Plus the prices are sensible. Now for the actual interaction..
I bought a ring and customized it. I got exactly what I ordered .. but it wasn’t what I wanted .. I had done several mistakes.
From then on Vida and her team did everything they could to alter the ring to my preferred likings, proposed suitable solutions and shipped it back and forth with great convenience.
Finally I got what I wanted with no extra charge.
This is the kind of after sales service companies should be proud of and praised for !
Congratulations everyone. Keep up the good work.

Reply from Capucinne
The ring was beautiful and my fiancée loves it. It was difficult for me to find something affordable and ideal for what she wanted, even though the idea she had was relatively simple and minimalist (unlike many other women she didn’t care about the size or quality of the diamond; she wanted the salt-and-pepper coloring, and she wanted it small); and I researched everywhere. I tossed back and forth the idea of buying a loose stone and having it set into a premade setting, but I couldn’t find any settings that I liked enough anywhere else. In fact, I stumbled on Capuccine when I was putting together a Pinterest board of rings similar to ones that my fiancée had said she liked before—ones that were either out of my price range (these types of rings are trendy and the costs of precious metals are rising), or too “basic” (i wanted to get her something unique), or slightly too elaborate for her minimalist wishes (she wanted a dainty solitaire). I checked out Capuccine’s website as a part of my research and instantly knew that this was the jeweler I wanted to buy from.
So I did more research. In looking on the internet I found that there have been scammers pretending to be MinimalVS, one of Capuccine’s identities, so be careful and make sure you are ordering from the real website. The real Capuccine/MinimalVS can’t guarantee you will receive a quality product if you order from a scammer. Watch out for prices that are too good to be true and listings that might look stolen or phony. Ordering from the real site is so, so worth it—my fiancée is really happy with her ring and with her bezel-cut diamond. Its unique hexagonal shape is exactly what I wanted, there’s a beautiful amount of negative space in the setting design, and the gold is durable (we like 14k because it lasts), shiny, and of a nice color. The band was thin and delicate like she wanted. We’ve only had it for a couple of months but the cut of the diamond is obviously professionally done and we have had no issues with structural integrity; everything is symmetrical and pleasing to the eye.
The one thing I will say, as a word of advice to buyers, is not a bad thing at all, just a general note in case you have a partner who has sensory issues or compulsions or is just, as a rule, fidgety: a light, delicate ring will spin a little bit on your fiancée’s finger. If they are like my fiancée this may bother them and they may try to correct it constantly. This is not a design flaw or anything, and the movement will go away if you have a solid-fitting band under or on top of it as part of a matching set, or if you just pick out a heavier ring in the first place. This applies no matter where you get your jewelry from, not just with Capuccine. If Capuccine has a style your partner likes, I really think you can’t go wrong with them!

Reply from Capucinne
I love this company! I have ordered two rings for my fiancé (engagement and wedding band) and am excited to order more. They are professional, quick, and amazing quality.

Reply from Capucinne
This ring is absolutely gorgeous and totally original! I can't wait to give it to my wife on our wedding day! We moved our wedding date up and I was concerned I wouldn't have the ring in time. I contacted Capucinne and they made sure I had it for our special day. Thank you so much!

Reply from Capucinne
I spent hours searching for jewelry, and this store is exactly what you need. You won't find anything else like it anywhere else, and nothing more beautiful.
A week ago, I received my second order, and I can't express how happy I am to look at my new rings.
I also want to thank you for your help in making changes to the finished products.
I am your customer for life.

Reply from Capucinne
This ring is gorgeous. They were very patient with me as I was so excited about it and asked many questions. Ring arrived early as I ordered the rush shipping which was so worth it. I cannot recommend them enough !!!

Reply from Capucinne
What a special engagement ring. My son is giving it to his girlfriend for Christmas. Her favorite stone is turquoise and with the diamonds it really is unique. The quality is perfect. Everyone is very happy with this beautiful ring and we really appreciate getting it in time for Christmas. So happy we discovered this jeweler. 💍

Reply from Capucinne
Thank you for the beatiful ring for my daughter can’t wait to give it to her tomorrow

Reply from Capucinne
The team at Capucinne are so flexible and communicative - I ordered a ring design with custom modifications and they definitely delivered on my vision. The ring is so beautiful, it was great working with them, and I always received a timely response to all of my questions. Unfortunately, I was not informed about the fee upon delivery, but this likely didn't have anything to do with the company themselves.

Reply from Capucinne
Great communication with Capucinne throughout the entire process. The ring is beautiful and arrived before Christmas. Very happy with the purchase and would happily buy from them again.

Reply from Capucinne
Great service!
I unfortunately lost my ring because i ordered a size too big and the helpful team were able to organise me a discounted replacement ring - Vida really went the extra mile and ill be sure to recommend to friends

Reply from Capucinne
Everything was perfect! When I ordered the ring, I was told it would take two months to make. After two months, it was mailed to me (to the United States) quickly and on time. Including time spent processing through customs, the ring arrived in about a week. The ring itself was gorgeous and just as pictured on the website. Extremely happy with my experience.

Reply from Capucinne
The necklace is beautiful. However, I specifically wanted the infinity loops to have one big and one small as shown in the pictures. What I got was two loops of the same size. If I wanted that, I would have saved myself a $100 or two and went with a department store necklace. I’m not sure if my order was messed up somehow or the pictures are misleading. Necklace looks and feels high quality but very disappointing nonetheless.
The seller was very kind and communicative throughout the whole process. I am thankful for such an elegant, stunning piece!! There is nothing about it I would change!

Reply from Capucinne
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