Capucinne Reviews 

221
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning craftsmanship, premium materials, and truly gorgeous, highly unique ring designs that consistently arrive perfectly sized, beautifully packaged, and well in time for unforgettable life milestones. People also deeply appreciate the exceptionally attentive staff and dedicated team members who gladly guide buyers smoothly through every single step of personalized custom design modifications and special requests. Consumers consistently note the reliable support, outstanding customer service, and completely seamless online ordering journey, leaving them feeling fully confident and genuinely eager to return for future fine jewelry purchases.

What people talk about most

Product

Customers had positive experiences with product, noting that the jewelry is exceptionally well-crafted,... See more

Quality

People report positive experiences with quality, highlighting that the rings are well-crafted, durable, and... See more

Staff

Consumers find staff to be positive, highlighting their helpful, friendly, and professional demeanor.... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction with the trustworthy assistance... See more

Order

Users describe positive interactions with order, highlighting prompt deliveries and reasonable shipping times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely kind and accommodating staff worked w me to pick out the right hue for my gem, added inscription after the fact, scheduled production of my purchase so it would ship it a good time. Co... See more

Company replied

Rated 5 out of 5 stars

Everyone was very helpful , professional and timely. I got exactly what I asked for. They were careful to walk through each step with me because it was a unique custom piece. My rings turned out perfe... See more

Company replied

Rated 5 out of 5 stars

What a special engagement ring. My son is giving it to his girlfriend for Christmas. Her favorite stone is turquoise and with the diamonds it really is unique. The quality is perfect. Everyone is very... See more

Company replied

Rated 5 out of 5 stars

This is the third ring we've bought from Capucinne, and it finishes the complete wedding band set for my wife. From the quality of the pieces to the excellent customer service, we have had nothing but... See more

Company replied


Company details

  1. Jewellery shop
  2. Jeweller
  3. Jewellery manufacturer

About Capucinne

Written by the company

Capucinne

Originally founded as an Etsy shop in Slovenia in 2012, Capucinne has grown to become a top-rated fine jeweler that serves customers across the world.

THIS IS HOW CAPUCINNE STARTED

We specialize in fine gold jewelry and are well known for our colorful, whimsical engagement and wedding rings. Let our imaginative pieces tap into your sense of wonder, nurture a feeling of joy, and bring out the beauty that is already inside of you! Capucinne is unique in the fine jewelry industry because of our ability to offer extensive customization options as well as fully one-of-a-kind pieces

WE BELIEVE IN TRANSPARENCY AND HONEST APPROACH

We believe in leading by example with our one-of-a-kind custom wedding rings, custom-made engagement rings, and other personalized jewelry. This is why we are transparent in hopes to change the traditional jewelry industry while giving back to the community. We use only recycled precious metals that prevent the need for new mining. We have a deeply involved gemstone sourcing process that allows us to ensure that the gems we use are conflict-free. We also offer lab-grown diamonds and other gemstones if you prefer. Just let us know before you order—we can swap out the stone on any piece of our unique fine jewelry.

WE ARE ALL ABOUT NATURE & GIVING BACK!

Just as we are here to help you create the ring of your dreams, we are also here to help in other ways that go beyond creating your future heirlooms. Giving back to the community is one of our core beliefs and something that we give great importance to every year when we choose an organization that we share the same values and beliefs with. Our main goal for giving back is to help build a brighter future for all of us, whether that goal is achieved with the help of organizations that empower others or organizations that preserve our primary home, mother nature. Rest assured, with every purchase you make here at Capucinne you are making an impact and leaving your footprint in this world.

Contact info

4.8

Excellent

TrustScore 5 out of 5

221 reviews

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4.8

All reviews

(221)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

I had wonderful experience

I had wonderful experience ordering from Capucinne Jewelry. The craftsmanship is excellent. I've been wearing it daily for over six months with no issues.

The custom process was smooth and collaborative. The team listened carefully to my ideas and made several adjustments until everything was exactly as I wanted.

I would recommend shoping eith them.

14 August 2025
Unprompted review
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for your beautiful review!

We’re absolutely delighted to hear that you’ve had such a wonderful experience with us and that your piece has been part of your everyday life for over six months without any issues — that truly means the world to our team.

Creating custom jewelry is a collaborative journey, and we’re so happy you enjoyed the process. Bringing your ideas to life and refining every detail until it’s just right is exactly what we strive for.

Thank you again for your trust, your kind words, and your recommendation. It was an honor to create something special for you, and we’d love to work with you again in the future ✨

Warmest wishes,
Capucinne Team

Rated 5 out of 5 stars

Item was delivered as advertised and…

Item was delivered as advertised and the quality is incredible. Attention to detail and daily comfort are also noteworthy. Thanks!

13 February 2026
Unprompted review
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for your wonderful review!

We’re truly happy to hear that your piece was delivered as advertised and that you’re enjoying both the incredible quality and the comfort. Attention to detail is something we take great pride in, so it means a lot to know you noticed it.

If you ever need anything in the future, we’re always here for you.

Thank you again for your kind words and support! ✨

With Regards,
Capucinne Team

Rated 5 out of 5 stars

Artist communication

The artists communicate with you in a timely fashion and are helpful though out the process. I would recommend this brand to anyone who wants to get a ring for any occasion.

24 December 2025
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for your kind words!

We’re truly happy to hear that you felt supported and well-informed throughout the entire process.

Clear and timely communication is very important to us, and it means a lot to know that our artists were able to guide you every step of the way.

Your recommendation is the greatest compliment we could receive. 💛

If you ever need anything in the future — whether it’s a new piece or assistance with your current one — our team is always here for you.

Warmest wishes,
Capucinne Team

Rated 5 out of 5 stars

Beautiful work, very thoughtful

Beautiful work from very thoughtful and attentive artists. They made my engagement ring and then later worked with me to craft the perfect band to fit with it and I am so happy with their work. I can't recommend this shop enough.

12 February 2026
Unprompted review
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for your beautiful words 💛

It truly means the world to us that you trusted us not only with your engagement ring, but also with crafting the perfect band to complement it.

Creating pieces that feel personal and harmonious together is something we care deeply about, so knowing you’re happy with the final result makes us incredibly proud.

Your recommendation and support mean everything to our team. We’re so grateful to have been part of such a special chapter in your story ✨

With warmest wishes,
Capucinne Team

Rated 5 out of 5 stars

The ring is beautiful

The ring is beautiful, the wait was well worth it.

17 December 2025
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for your kind words! ✨

We’re truly delighted to hear that you find the ring beautiful and that it was worth the wait. Each piece is carefully crafted with great attention to detail, so knowing it met your expectations means a lot to our team.

Wishing you many joyful moments with your special piece 💍💕

With Regards,
Capucinne Team

Rated 5 out of 5 stars

5 star website , Million star customer service

First off the website is very nicely put together and everything looks fantastic. Plus the prices are sensible. Now for the actual interaction..
I bought a ring and customized it. I got exactly what I ordered .. but it wasn’t what I wanted .. I had done several mistakes.
From then on Vida and her team did everything they could to alter the ring to my preferred likings, proposed suitable solutions and shipped it back and forth with great convenience.
Finally I got what I wanted with no extra charge.
This is the kind of after sales service companies should be proud of and praised for !
Congratulations everyone. Keep up the good work.

15 November 2025
Unprompted review
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for taking the time to share such a thoughtful and detailed review ⭐️

We’re truly happy to hear that you loved the website, found the pricing fair, and—most importantly—felt supported throughout the entire process.

Custom pieces can be a journey, and we really appreciate your trust in us while refining the ring together.

Vida and the whole team will be thrilled to know their care, patience, and dedication made a difference for you. Making sure you end up with something you truly love is always our top priority.

Your kind words mean a lot to all of us—thank you again for choosing us, and for the encouragement. We’ll definitely keep up the good work! 💛

Warm Regards,
Alex

Rated 5 out of 5 stars

My fiancée loved it

The ring was beautiful and my fiancée loves it. It was difficult for me to find something affordable and ideal for what she wanted, even though the idea she had was relatively simple and minimalist (unlike many other women she didn’t care about the size or quality of the diamond; she wanted the salt-and-pepper coloring, and she wanted it small); and I researched everywhere. I tossed back and forth the idea of buying a loose stone and having it set into a premade setting, but I couldn’t find any settings that I liked enough anywhere else. In fact, I stumbled on Capuccine when I was putting together a Pinterest board of rings similar to ones that my fiancée had said she liked before—ones that were either out of my price range (these types of rings are trendy and the costs of precious metals are rising), or too “basic” (i wanted to get her something unique), or slightly too elaborate for her minimalist wishes (she wanted a dainty solitaire). I checked out Capuccine’s website as a part of my research and instantly knew that this was the jeweler I wanted to buy from.

So I did more research. In looking on the internet I found that there have been scammers pretending to be MinimalVS, one of Capuccine’s identities, so be careful and make sure you are ordering from the real website. The real Capuccine/MinimalVS can’t guarantee you will receive a quality product if you order from a scammer. Watch out for prices that are too good to be true and listings that might look stolen or phony. Ordering from the real site is so, so worth it—my fiancée is really happy with her ring and with her bezel-cut diamond. Its unique hexagonal shape is exactly what I wanted, there’s a beautiful amount of negative space in the setting design, and the gold is durable (we like 14k because it lasts), shiny, and of a nice color. The band was thin and delicate like she wanted. We’ve only had it for a couple of months but the cut of the diamond is obviously professionally done and we have had no issues with structural integrity; everything is symmetrical and pleasing to the eye.

The one thing I will say, as a word of advice to buyers, is not a bad thing at all, just a general note in case you have a partner who has sensory issues or compulsions or is just, as a rule, fidgety: a light, delicate ring will spin a little bit on your fiancée’s finger. If they are like my fiancée this may bother them and they may try to correct it constantly. This is not a design flaw or anything, and the movement will go away if you have a solid-fitting band under or on top of it as part of a matching set, or if you just pick out a heavier ring in the first place. This applies no matter where you get your jewelry from, not just with Capuccine. If Capuccine has a style your partner likes, I really think you can’t go wrong with them!

7 November 2025
Unprompted review
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly honored that you chose Capucinne for such a meaningful moment—and we’re thrilled to hear how much your fiancée loves her ring 🤍

It means a lot to us that you appreciated not only the design and craftsmanship, but also the values behind it: thoughtful minimalism, uniqueness, and quality that lasts. Your description of the hexagonal bezel-cut salt-and-pepper diamond and the delicate band is beautiful, and we’re so happy it aligned so well with what you envisioned for her.

We also sincerely appreciate you mentioning the importance of ordering from our official website and helping future customers stay informed—thank you for looking out for others. And your note about lighter, delicate rings spinning slightly is a very helpful and considerate tip for buyers; we’re glad you shared it in such a balanced and honest way.

Most of all, we’re grateful to know that the ring brought joy and confidence to both of you. Wishing you and your fiancée a lifetime of love, happiness, and beautiful moments together. Thank you again for trusting us with something so special 💫

With Warm Regards,
Capucinne Team

Rated 5 out of 5 stars

Great company, amazing quality!

I love this company! I have ordered two rings for my fiancé (engagement and wedding band) and am excited to order more. They are professional, quick, and amazing quality.

11 December 2025
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for your kind words! 💛

We’re absolutely thrilled to hear how much you love your rings and that you trusted us with both the engagement ring and wedding band—that truly means a lot to us. Knowing you’re excited to order more is the biggest compliment we could receive.

Thank you for your support and trust. We look forward to creating many more beautiful pieces for you in the future! ✨.

With Regards,
Capucinne Team

Rated 5 out of 5 stars

This ring is absolutely gorgeous and…

This ring is absolutely gorgeous and totally original! I can't wait to give it to my wife on our wedding day! We moved our wedding date up and I was concerned I wouldn't have the ring in time. I contacted Capucinne and they made sure I had it for our special day. Thank you so much!

22 January 2026
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Reply from Capucinne

Hello,

Thank you so much for your wonderful words! 💍✨

We’re truly honored to be a part of such a meaningful moment in your lives. Knowing the ring will be given on your wedding day makes this extra special for us. We’re so glad we could help ensure it arrived in time and ease your worries during such an important time.

Wishing you and your wife a beautiful wedding day and a lifetime filled with love and happiness. Thank you for trusting Capucinne! 💛

With Regards,
Capucinne Team

Rated 5 out of 5 stars

You won't find anything else like it

I spent hours searching for jewelry, and this store is exactly what you need. You won't find anything else like it anywhere else, and nothing more beautiful.

A week ago, I received my second order, and I can't express how happy I am to look at my new rings.

I also want to thank you for your help in making changes to the finished products.

I am your customer for life.

21 January 2026
Unprompted review
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for this incredibly kind and thoughtful review. It truly means the world to us. 💛

We’re honored that you chose us after such a long search, and knowing that your rings brought you so much happiness makes everything we do worthwhile. It was an absolute pleasure helping you with the custom touches, and we’re thrilled that the final pieces felt just right for you.

Having you as a “customer for life” is the highest compliment we could ever receive. Thank you for your trust and support—we can’t wait to create more beautiful pieces for you in the future. ✨

With Regards,
Capucinne Team

Rated 5 out of 5 stars

Positive

Positive, professional company.

16 January 2026
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for your kind words!

We truly appreciate you taking the time to share your experience. It means a lot to us to hear that you found our company positive and professional.

We’re grateful for your trust and look forward to assisting you again in the future.

Warm regards,
Capucinne team

Rated 5 out of 5 stars

This ring is gorgeous

This ring is gorgeous. They were very patient with me as I was so excited about it and asked many questions. Ring arrived early as I ordered the rush shipping which was so worth it. I cannot recommend them enough !!!

2 July 2025
Unprompted review
Capucinne logo

Reply from Capucinne

Dear Bryce,

Thank you so much for your wonderful message! We are delighted to hear how much you love the ring and that our team could support you throughout the process. Your excitement truly means a lot to us! 💛

Thank you for your heartfelt recommendation! We will be happy to welcome you back anytime.

Warm regards,
Capucinne team

Rated 5 out of 5 stars

Beautifully Crafted, beautiful design

What a special engagement ring. My son is giving it to his girlfriend for Christmas. Her favorite stone is turquoise and with the diamonds it really is unique. The quality is perfect. Everyone is very happy with this beautiful ring and we really appreciate getting it in time for Christmas. So happy we discovered this jeweler. 💍

18 December 2025
Capucinne logo

Reply from Capucinne

Dear Bridget,

Thank you so much for your lovely message - and taking the time to share it!

We are truly happy to hear how meaningful this ring is and that it was a part of a special Christmas moment. (The turquoise and diamond combination truly is a beautiful choice!) It means a lot to us that you’re pleased with the quality and design.

We’re grateful you found us and trusted us with this important gift. You’re always very welcome to come back to us in the future - we’d be honored to create another special piece for you.

Warm regards,
Capucinne team

Rated 5 out of 5 stars

Thank you for the beatiful ring for my…

Thank you for the beatiful ring for my daughter can’t wait to give it to her tomorrow

17 December 2025
Capucinne logo

Reply from Capucinne

Dear Denice,

Thank you so much for your kind message!

We’re delighted to hear that you’re happy with the ring - and hope it made the Christmas even more special! It truly means a lot to us to be a part of such a meaningful moment.

Thank you again for choosing Capucinne! 💛

Warm Regards,
Capucinne Team

Rated 5 out of 5 stars

Very communicative

The team at Capucinne are so flexible and communicative - I ordered a ring design with custom modifications and they definitely delivered on my vision. The ring is so beautiful, it was great working with them, and I always received a timely response to all of my questions. Unfortunately, I was not informed about the fee upon delivery, but this likely didn't have anything to do with the company themselves.

17 November 2025
Unprompted review
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for sharing your experience with us ✨

We’re truly glad to hear that you felt supported throughout the custom design process and that the final ring brought your vision to life. It was a pleasure working closely with you, and we’re happy our team could provide clear, timely communication every step of the way.

We also appreciate your understanding regarding the delivery fee. Customs duties and import taxes are set by local authorities and can vary by country, but we understand how unexpected fees can be frustrating. Your feedback is valuable and helps us continue improving how we communicate these details to our customers.

Thank you again for trusting Capucinne — we’d be honored to work with you again in the future 💍

Warm Regards,
Capucinne Team

Rated 5 out of 5 stars

Beautiful Ring!

Great communication with Capucinne throughout the entire process. The ring is beautiful and arrived before Christmas. Very happy with the purchase and would happily buy from them again.

15 December 2025
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for your kind words! ✨

We’re truly happy to hear that you enjoyed a smooth experience with Capucinne and that your ring arrived in time for Christmas — that makes it even more special! Knowing you’re happy with both the communication and the final piece means a lot to our team.

Thank you for trusting us with such an important purchase. We’d be delighted to help you again anytime in the future 💍

Warm Regards,
Capucinne Team

Rated 5 out of 5 stars

Great service!

Great service!
I unfortunately lost my ring because i ordered a size too big and the helpful team were able to organise me a discounted replacement ring - Vida really went the extra mile and ill be sure to recommend to friends

22 December 2025
Unprompted review
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for sharing your experience! 💛

We’re really glad we could help turn a stressful situation into a positive one. Vida will be especially touched to know her support made a difference.

Thank you for your trust and for recommending us to your friends—it truly means a lot to our whole team. We’re always here if you need anything in the future! 💍✨

Warm Regards,
Capucinne Team

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect! When I ordered the ring, I was told it would take two months to make. After two months, it was mailed to me (to the United States) quickly and on time. Including time spent processing through customs, the ring arrived in about a week. The ring itself was gorgeous and just as pictured on the website. Extremely happy with my experience.

29 October 2025
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for your wonderful review! 💍✨

We’re truly happy to hear that everything went perfectly and that the ring arrived on time, even with international shipping and customs. It means a lot to us to know that the piece met your expectations and looked just as beautiful in person as it did online.

Thank you for trusting us with such a special purchase—we’re honored to be a part of your experience. Wishing you many joyful moments ahead, and please don’t hesitate to reach out if we can ever assist you again!

Warm Regards,
Capucinne Team

Rated 3 out of 5 stars

Not what I thought I was getting.

The necklace is beautiful. However, I specifically wanted the infinity loops to have one big and one small as shown in the pictures. What I got was two loops of the same size. If I wanted that, I would have saved myself a $100 or two and went with a department store necklace. I’m not sure if my order was messed up somehow or the pictures are misleading. Necklace looks and feels high quality but very disappointing nonetheless.

9 December 2025
Rated 5 out of 5 stars

Stunning Piece of Jewelry!

The seller was very kind and communicative throughout the whole process. I am thankful for such an elegant, stunning piece!! There is nothing about it I would change!

15 December 2025
Unprompted review
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for your lovely review! We’re truly happy to hear you had a smooth experience and felt well supported throughout the process.

It means a lot that you find the piece elegant and stunning — and even more that there’s nothing you would change. Thank you again for choosing Capucinne, and we hope you enjoy your jewelry for many years to come! ✨💛

Warm Regards,
Capucinne Team

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