Extremely kind and accommodating staff worked w me to pick out the right hue for my gem, added inscription after the fact, scheduled production of my purchase so it would ship it a good time. Co... See more
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Lili Novy 3, 1000, Ljubljana, Slovenia
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I had one of the best experiences when looking for an engagement ring with Capuccine.
I have been looking for my partner’s dream engagement ring since the beginning of the year and my experience with Capuccine has been incredible. With the team’s assistance, I could get more details about the available rings and how I could customise it which was very helpful.
From the pre order to the delivery date, Vida and the team were fantastic. It made this big moment experience so much better and I would definitely recommend to others.
Thank you Capuccine team.

Reply from Capucinne
I had an amazing experience with Capucinne when purchasing the Celine Half Moon Sunstone Ring. Their team was incredibly responsive from start to finish, answering every question quickly and clearly. Buying such a meaningful gift can feel stressful, but their consistent communication made the entire process feel effortless and reassuring. When the ring arrived, I was genuinely blown away by the craftsmanship and beauty of the piece. It exceeded every expectation. I couldn’t be more impressed with both the product and the service. Highly recommend.

Reply from Capucinne
Ring is beautiful and just what I ordered. Only reason for the four-star rating is that there was no mention of duty fees that had to be paid once the package got to the US. There's a Trump tax on these imported goods that was not mentioned in the process

Reply from Capucinne
This company has great customer service, they promptly respond to emails, and, they are very attentive and personal. Delivery was much faster than promised. Their selection is inspiring.
Highly recommend

Reply from Capucinne
Great quality and experience from start to finish. Was treated very well and answered any and every question promptly. Highly recommend their services

Reply from Capucinne
a matching ring for my wedding. Despite me being a bit indecisive I got my amazing personalised ring in plenty of time for my wedding. They look great together thank you.

Reply from Capucinne
The ring turned out perfect and of very good quality. Also, an excellent experience with the staff, who were always available and ready to accommodate any arrangements! Amazing experience.

Reply from Capucinne
I’d like to start with SHE SAID YES! Hahah & that I’m not really one to write reviews but I must for this.
I was a bit skeptical about putting this together via online rather than your average local jewelry stores. You know the names folks! Haha
I can assure you Capucinne is LEGIT, not a scam and are amazing!
Vida was quick to respond and extremely informative every step of the way. They worked with me so well and I couldn’t have made a better decision on the ring.
She loves it. Vida was able to have a custom ring made for me and gave me every single detail on the ring.
Trust the process with shipping!
Thank you so much Vida and thank you Capucinne!!
FYI
I’m not a bot or paid reviewer of any sort.
Sincerely
Jeremy

Reply from Capucinne
I am absolutely thrilled with the custom ring Capucinne created for me. The entire process, from my initial idea to the final product, was seamless, professional, and incredibly collaborative.
The team, especially Vida, Maja, and Matic, was amazing to work with. Communication was always prompt, clear, and patient. They went above and beyond to bring my vision to life.
For the custom watermelon tourmaline, they were incredibly diligent, sending multiple high-quality videos and photos and discussing the stone's color and clarity with me until we found the perfect one. The design phase was just as impressive. They provided detailed sketches and 3D mockups, and happily accommodated my requests to see different variations, including stone orientation and setting types.
What truly stood out was their proactiveness. When the sourced stone was slightly larger than the initial 3D preview, they immediately stopped production, created a new, updated model for my approval, and got my confirmation before proceeding. That level of detail and commitment to getting it right is rare.
The ring arrived with secure tracking, and it is absolutely gorgeous. The craftsmanship is top-notch. I couldn't be happier with the experience or the final piece, and highly recommend Capucinne to anyone looking for beautiful, high-quality custom jewelry.

Reply from Capucinne
Quality met all expectations and delivery was earlier than promised

Reply from Capucinne
Great experience all around with them. This was the 2nd purchase I've made and I'm very happy. They are very quick to respond and are helpful in all aspects.

Reply from Capucinne
everything got here on time and the product is gorgeous! I'm so pleased!

Reply from Capucinne
The advice was great, thanks again Vida 😉
Delivery was Even faster than ecpected and the quality of the ring Set ordered is top-notch.

Reply from Capucinne
I just received my two engagement rings and they are absolutely gorgeous! They turned out exactly like the photos and to all of our specifications, and fit perfectly. We have already received so many compliments about how unique and beautiful our rings are. We are very pleased!

Reply from Capucinne
This is the third ring we've bought from Capucinne, and it finishes the complete wedding band set for my wife. From the quality of the pieces to the excellent customer service, we have had nothing but good experiences from Capucinne. My wife recommends this company to anyone who asks about her rings (and a lot do because they're really unique!).

Reply from Capucinne
This was more beautiful than I could’ve ever imagined I cannot thank you enough

Reply from Capucinne
So helpful and considerate my ring shipped earlier than expected and is so beautiful, really delicate and pretty can wait to wear it.

Reply from Capucinne
The entire process from choosing a ring, to choosing a stone for the ring, to shipping and all the communication along the way was very smooth. Everything happened a little ahead of expected schedule for us and we are very happy with our purchase. We live in the USA and shipping here from EU was much smoother than I expected

Reply from Capucinne
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