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car360 Reviews 

4,404
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 928 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and helpful approach, making the entire process straightforward and stress-free. Many people highlight the excellent service and smooth user experience, appreciating the clear communication and efficient handling of their car purchase. Reviewers often find the products to be exactly as described, in great condition, and delivered seamlessly, often exceeding expectations. However, some customers also noted concerns regarding the car's preparation or the transparency of its condition report upon delivery.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, helpful, and... See more

Product

People report positive experiences with the product, often praising the immaculate condition of the cars,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as great, excellent, and... See more

User experience

Customers had positive experiences with the user experience, often describing it as straightforward,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chance who I initially spoke to on the phone was very friendly and broke everything down so all the information was clear and that I understood everything. I really appreciated the follow up emails... See more

Company replied

Rated 5 out of 5 stars

Danveer was great all the way through, he kept me updated through the entire thing. It was a a couple of days before pick up when the car had some issues, and he told me straight away that it ne... See more

Company replied

Rated 5 out of 5 stars

First time I bought a car outside the franchise network. In this case a BMW i4 which was £4-5k less expensive than buying from a BMW dealer. Car360’s TrustPilot scores were a big part of taking the pl... See more

Company replied

Rated 5 out of 5 stars

Really excellent service! Friendly, professional, and efficient throughout. Communication was clear, and the whole process was handled smoothly from start to finish. After getting over the initial in... See more

Company replied


Company details

  1. #7 of 94 best companies in Car dealer
  2. #3 of 55 best companies in Used car dealer

Written by the company

At car360, we specialise in high-quality used EVs, making the buying process simple, transparent, and hassle-free. Every car goes through a 100-point quality check, includes detailed imagery, and comes with expert support plus a 7-day money-back guarantee.

Why customers choose car360?

Written by the company

1. EV specialists
From the workshop to customer care, every car360 team member is fully trained in electric vehicles.
2. Certified Battery Health Checks
Independent battery reports trusted across Europe. Real-world diagnostics on health, performance and charge cycles — not guesswork
3. 100-point inspection
Mechanical, cosmetic, charging system, brakes, tyres and safety — every car checked top to bottom before it's listed.
4. Real EV experts
We keep things 100% online, but you’re never on your own. Our EV specialists are here to guide you from reservation to delivery with honest, expert support.
5. Award winning service
Highly Rated by AutoTrader. Trusted by thousands

Our money-back promise

7-day money-back guarantee

Take your EV home, drive it on your real-life commute, and return it within 7 days for a full refund if it isn't right.

Contact info

Promotion box for car360

8.9% APR on every EV in stock

Backed by trusted finance partners

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,404)

852 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Experience

Very easy company to deal with, Friendly staff that don’t make you feel rushed into the purchase of your new car, would 100% use these guys again!

27 June 2026
car360 logo

Reply from car360

Hi Conor,

Taking your time over a big purchase like this is so important, and we are really pleased you felt comfortable throughout. Thanks for putting your trust in us, and we look forward to helping you out again in the future!

From the car360 team

Rated 5 out of 5 stars

Great service from Car 360

Great service from Car 360. Really helpful and everything was explained as I went along. Would defiantly recommend them if you are in the market for an electric vehicle.

19 June 2026
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Reply from car360

Hi Roger,

Thanks for putting your trust in us, and it is brilliant to know the whole process made sense from start to finish. We hope you love the car!

From the car360 team

Rated 5 out of 5 stars

I got what I was promised when I was…

I got what I was promised when I was promised

25 June 2026
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Reply from car360

Hi Mr Dascalu,

That is exactly how every purchase should go. Thanks for taking the time to let us know about your experience.

From the car360 team

Rated 5 out of 5 stars

My new car was delivered today… perfect…

My new car was delivered today… perfect condition!! Chance the sales consultant was excellent, he helped me every step of the way during the purchase and made the experience a pleasure. Andy, the delivery driver, was also a pleasure to deal with, professional and accurate with his admin and great nature.
10 out of 10 guys thank you.

25 June 2026
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Reply from car360

Hi Martin,

Chance and Andy will both be really pleased to hear this, so thanks for taking the time to let us know. Enjoy the new car!

From the car360 team

Rated 5 out of 5 stars

Very professional and helpful customer…

Very professional and helpful customer service. Prompt replies and every bit of information I required was supplied with ease. Would recommend and use again.

19 June 2026
Unprompted review
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Reply from car360

Hi Adam,

Thanks for putting your trust in us, it really does mean a lot. Prompt communication is something we take seriously, so it is brilliant to know it made a difference for you.

From the car360 team

Rated 5 out of 5 stars

Excellent customer service from start to end

Excellent customer service from start to finish. I got the car I wanted, and it was delivered on time. The delivery chap explained all the features before he left which was valuable as this was our first electric car. The sales experience was also great - credit to Chance Lewis for his professionalism and patience.

21 May 2026
Unprompted review
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Reply from car360

Hi Steven & Chrissi,

Chance is brilliant at taking his time with customers, so thanks for the kind words about him. It is great that the delivery driver walked you through everything too, especially with it being your first electric car.

From the car360 team

Rated 5 out of 5 stars

Amazing Service

Everything was super from start to finish! Must admit I was very nervous paying upfront as hadn’t test drove or seen car however Kira put my mind at ease & talked me through everything! Car is exactly as described. Can’t recommend this company enough5⭐️Thank you so much! 🤩

17 June 2026
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Reply from car360

Hi Claire,

Kira is brilliant at helping with exactly those kinds of nerves, so it is wonderful to hear she made the whole process feel manageable for you. Thanks for putting your trust in us with such a big decision.

From the car360 team

Rated 5 out of 5 stars

A charging lead arrived by track mail

A charging lead arrived by track mail, it seemed to be missing when the car was prepared for delivery, thanks to Chance for going the extra mile, I have everything I need for my new E V adventure with a fantastic car. Thank you

24 June 2026
Unprompted review
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Reply from car360

Hi Lynn,

Chance will be really pleased to hear that, and it sounds like everything got sorted out just in time. Thanks for putting your trust in us, and enjoy the adventure ahead!

From the car360 team

Rated 5 out of 5 stars

My first time purchasing a car online…

My first time purchasing a car online and without seeing it… experience was good
Spoke with a sales agent who priced my part exchange on only what I told them .. good communication… Car delivered in a boxed truck and a true experience seeing it backed out for the first time .. John who delivered the car was the only human I saw from Car360 and what a great guy who took me through many functions and advise.. The only grime was the machine they used to buff the paint work was a bit noticeable.. All in all would definitely recommend Car360 .. Thanks Danny & crew

23 June 2026
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Reply from car360

Hi Angelo,

John is brilliant at making that first reveal moment special, and thanks for putting your trust in us for your very first online car purchase. We will pass your note about the paintwork buffing marks back to the team so we can keep improving.

From the car360 team

Rated 5 out of 5 stars

Good all round experience

Good all round experience. Dealt with harry who was quick to respond to emails, courteous and helpful. Delivery excellent. Was shown all round car. Can’t fault them to be honest. Car was immaculate on delivery.

24 June 2026
Unprompted review
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Reply from car360

Hi Laura,

Harry is brilliant at keeping communication flowing, so it is good to know that came through for you. Thanks for choosing car360 and enjoy the car!

From the car360 team

Rated 5 out of 5 stars

Excellent service, great friendly staff.

Excellent service, quick, easy, straightforward process and competitive pricing. I was initially a bit apprehensive about buying a nearly new car that I hadn't viewed but decided to go ahead and trust the process which I can honestly say has been stress free and very simple and the car is exactly as described. Chance who I have dealt with at Car360 clearly explained everything and also answered any questions I had. All the boring paperwork is done via email and signed elctronically so very easy and no pressure like can sometimes be experienced when buying a car from a dealership. On top of all this you have a 7 day return period if there's anything wrong with the car which gives you plenty of time to have a good look around and drive the car.
The delivery of the vehicle was on the day that I was originally given and I was contacted beforehand with a 1 hour slot and it was delivered on time by a friendly driver. I would definitely recommend Car360 if you are thinking of buying a nearly new car.

24 June 2026
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Reply from car360

Hi Mick,

Buying a car without seeing it first is a big leap of faith, so it is really good to know that Chance looked after you and the whole thing felt low pressure from start to finish. Thanks for putting your trust in us and for recommending car360 to others.

From the car360 team

Rated 4 out of 5 stars

Excellent Value

The EV3 I bought was excellent value - this was a really good price compared to other traders online and locally and continues to be (I've been checking for a couple of months).
The staff were easy to deal with and responded promptly to all enquiries.
As the car is bought unseen I would have liked a more transparent report - they advertise a 100-point mechanical and cosmetic inspection - the actual report for the car would have put my mind at rest (perhaps I should have asked for it).
The other improvement needed is the sharing of their bank details. If you're spending huge amounts of money online you need a better system than an attachment with account details - this was unnerving.
The delivery was well-organised and prompt and the car was delivered in perfect condition.
So, despite the small shortcomings mentioned, this is a very good company to deal with and CAR360 provides excellent value

3 June 2026
Unprompted review
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Reply from car360

Hi GJ,

Those are two really fair points and we have passed them on to the team, particularly around the bank details process as we understand how unsettling that can feel when spending that kind of money. Thanks for taking the time to let us know about your experience, and we are glad the EV3 arrived in perfect condition.

From the car360 team

Rated 5 out of 5 stars

Fantastic experience from start to finish

First time I bought a car outside the franchise network. In this case a BMW i4 which was £4-5k less expensive than buying from a BMW dealer. Car360’s TrustPilot scores were a big part of taking the plunge, and I haven’t been disappointed. Danny in sales was awesome, responsive and patient throughout. Car360s prep seems to be every bit as thorough as a main dealer, with similar standards for replacement of tyres for example. Delivery was seamless. If you’re looking for a great quality used electric car, you should absolutely try them.

23 June 2026
Unprompted review
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Reply from car360

Hi DavidB,

Danny is brilliant with customers who are new to buying this way, so it is no surprise he made the process feel straightforward. Thanks for putting your trust in us for such a big purchase, and we hope the i4 treats you well.

From the car360 team

Rated 3 out of 5 stars

Im putting 3 stars because of the time…

Im putting 3 stars because of the time it took to actually get to sit in the car, 6 weeks from reserveing it. Spencer has been a diamond let me know the situation and getting more px for my car.
However ive heard nothing from anyone at Car360 for over a week to see how im getting on or how to recieve service books and V5

15 June 2026
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Reply from car360

Hi Richar,

Thank you for your feedback.

We're sorry the wait for your car was longer than expected, although we appreciate your patience and are pleased Spencer looked after you throughout the process.

Tom has since been in touch to answer your questions, and we'll be taking your feedback on board to improve our communication. We hope you enjoy your new car.

From the car360 team

Rated 5 out of 5 stars

Brilliant experience with Car360

The experience was brilliant from start to finish. No hard sell. Knowledgeable and patient. I always had my point of contact Brandon who always answered or got back to me. Picking up the car was a breeze and it looked stunning. I would totally recommend Car360.

2 February 2026
Unprompted review
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Reply from car360

Hi Mark,

Brandon is brilliant at making sure you always have someone to go to with questions. Thanks for putting your trust in us, and enjoy the new car!

From the car360 team

Rated 5 out of 5 stars

Great experience from start to finish…

Great experience from start to finish when buying an ID Buzz from Car360. Ellie was super helpful and answered the many queries and questions I had. The collection process was also very easy and straightforward, overall I wouldn’t hesitate to recommend them and would definitely use them again for my next purchase

12 June 2026
Unprompted review
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Reply from car360

Hi Carl,

Ellie is brilliant at making sure all those questions get answered properly before collection day. Thanks for putting your trust in us with the ID Buzz, and we will be ready when it is time for the next one!

From the car360 team

Rated 5 out of 5 stars

A refreshingly good online experience

A refreshingly good online experience. Very professional and give your reassurance all the way through the sales process.
Dan was my main contact and kept in constant contact over the last couple of weeks. The other staff are also helpful too

The car I bought is just fantastic. In tip top condition and the delivery went smooth.
Great to find out they had serviced it too. Was going to book it into Audi, which would have cost £400.

12 June 2026
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Reply from car360

Hi Nyge,

Thank you for your fantastic review!

We're delighted to hear you had such a smooth experience and that Dan kept you informed throughout.
Enjoy your new EV, and thank you for choosing car360! 🚙⚡

From the car360 team

Rated 5 out of 5 stars

Car is exactly what we were looking…

Car is exactly what we were looking for, very clean when delivered. Excellent customer service from start to finish. Danveer made the process very easy, answering lots of questions. Very prompt in responses. Delivery service used was easy (we think his name was John) and we were given a thorough walkthrough of the car. Would use again and would recommend. Thank you

18 June 2026
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Reply from car360

Hi Rebekah,

Danveer and John will both be really pleased to read this, so thank you for the kind words about them both. It sounds like everything came together just as it should on delivery day.

From the car360 team

Rated 4 out of 5 stars

Impressed with the initial interaction

Impressed with the initial interaction. Sales team were excellent and loved that the company prides itself on delivering a high level of service for EV cars. Not told about finer details such as the car was only delivered with a mileage of between 40-50, no mats and no tax. Guy who delivered was brilliant. Overall good company and would use again.

18 June 2026
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Reply from car360

Hi Harriet,

Thanks for choosing car360 for your EV purchase, and we are sorry you were not given the full picture on things like the mileage, mats, and tax before delivery. That is something we will take on board to make sure future customers have all the details upfront.

From the car360 team

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