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car360 Reviews 

4,406
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 915 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being patient, kind, and professional, providing clear explanations and swift answers to questions throughout the process. Many people highlight the exceptional customer service, noting the excellent communication and supportive approach from the initial inquiry to the final purchase. Reviewers found the team to be very helpful and knowledgeable. The product itself, often described as excellent, consistently matched its online description and was well-prepared. Consumers appreciated the efficient and straightforward process, making the car buying experience stress-free and smooth from start to finish. Many people are converted to this online purchasing method, praising the overall user experience and expressing high satisfaction with their new vehicles.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their kindness, patience, and... See more

Product

Consumers generally express satisfaction with the product, often describing cars as immaculate, in excellent... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the car buying process as... See more

Customer service

Clients share positive opinions on customer service, with many highlighting the unmatched support received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely incredible! From the moment I enquired about a car, their customer service was unmatched. Patient, kind and willing to answer all questions and find answers for me. When I went to collect m... See more

Company replied

Rated 5 out of 5 stars

First time I bought a car outside the franchise network. In this case a BMW i4 which was £4-5k less expensive than buying from a BMW dealer. Car360’s TrustPilot scores were a big part of taking the pl... See more

Company replied

Rated 5 out of 5 stars

Chance who I initially spoke to on the phone was very friendly and broke everything down so all the information was clear and that I understood everything. I really appreciated the follow up emails... See more

Company replied

Rated 5 out of 5 stars

A great experience from start to finish. It’s always a little scary buying online but Danny was super helpful and explained everything including the part exchange process for my old vehicle. John who... See more

Company replied


Company details

  1. #7 of 92 best companies in Car dealer
  2. #3 of 54 best companies in Used car dealer

Written by the company

At car360, we specialise in high-quality used EVs, making the buying process simple, transparent, and hassle-free. Every car goes through a 100-point quality check, includes detailed imagery, and comes with expert support plus a 7-day money-back guarantee.

Why customers choose car360?

Written by the company

1. EV specialists
From the workshop to customer care, every car360 team member is fully trained in electric vehicles.
2. Certified Battery Health Checks
Independent battery reports trusted across Europe. Real-world diagnostics on health, performance and charge cycles — not guesswork
3. 100-point inspection
Mechanical, cosmetic, charging system, brakes, tyres and safety — every car checked top to bottom before it's listed.
4. Real EV experts
We keep things 100% online, but you’re never on your own. Our EV specialists are here to guide you from reservation to delivery with honest, expert support.
5. Award winning service
Highly Rated by AutoTrader. Trusted by thousands

Our money-back promise

7-day money-back guarantee

Take your EV home, drive it on your real-life commute, and return it within 7 days for a full refund if it isn't right.

Contact info

Promotion box for car360

8.9% APR on every EV in stock

Backed by trusted finance partners

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,406)

851 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Car is exactly what we were looking…

Car is exactly what we were looking for, very clean when delivered. Excellent customer service from start to finish. Danveer made the process very easy, answering lots of questions. Very prompt in responses. Delivery service used was easy (we think his name was John) and we were given a thorough walkthrough of the car. Would use again and would recommend. Thank you

18 June 2026
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Reply from car360

Hi Rebekah,

Danveer and John will both be really pleased to read this, so thank you for the kind words about them both. It sounds like everything came together just as it should on delivery day.

From the car360 team

Rated 4 out of 5 stars

Impressed with the initial interaction

Impressed with the initial interaction. Sales team were excellent and loved that the company prides itself on delivering a high level of service for EV cars. Not told about finer details such as the car was only delivered with a mileage of between 40-50, no mats and no tax. Guy who delivered was brilliant. Overall good company and would use again.

18 June 2026
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Reply from car360

Hi Harriet,

Thanks for choosing car360 for your EV purchase, and we are sorry you were not given the full picture on things like the mileage, mats, and tax before delivery. That is something we will take on board to make sure future customers have all the details upfront.

From the car360 team

Rated 5 out of 5 stars

Top notch service from them

Top notch service from them. Bought a tesla model Y from Spencer. Car arrived on time limit had issues with tires so I rejected. No issues. No drama. They took the car back and gave me my refund. I would buy from them again.

3 June 2026
Unprompted review
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Reply from car360

Hi Rory,

Returning a car is never ideal, but we are glad Spencer and the team made the process as painless as possible for you. Thanks for putting your trust in us, and we are here when you're ready to buy a new one!

From the car360 team

Rated 5 out of 5 stars

Chance Lewis @ car 360

Chance Lewis who was my point of contact made my whole experience stress free, he was very professional and kept me updated with everything I needed to know. He is a credit to your team!

15 June 2026
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Reply from car360

Hi,

Chance really does go above and beyond to keep things clear and stress free from start to finish. Thanks for taking the time to let us know about your experience with him.

From the car360 team

Rated 5 out of 5 stars

Super glad I went with car360 and…

Super glad I went with car360 and traveled down from Glasgow to pick up my VW ID BUZZ.

Thanks to Chance and the team for making this car purchase informed and easy over the phone and by email.

15 June 2026
Unprompted review
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Reply from car360

Hi Ryan,

Traveling down from Glasgow is no small trip, so it means a lot that car360 was worth the journey. Thanks for putting your trust in us, and we will pass your kind words on to Chance.

From the car360 team

Rated 5 out of 5 stars

Danveer was brilliant to work with…

Danveer was brilliant to work with throughout,

17 June 2026
Unprompted review
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Reply from car360

Hi Sam,

Thanks for the kind words about Danveer, we will be sure to pass them on to him. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Brilliant service and a seamless buying…

Brilliant service and a seamless buying and delivery experience. It was quick and easy and I had my new car delivered to my home within a week of starting to look.

8 June 2026
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Reply from car360

Hi Helen,

A week from browsing to having the car on your driveway is exactly the kind of thing we love to hear. Thanks for choosing car360!

From the car360 team

Rated 5 out of 5 stars

Harry and Danny were amazing from day…

Harry and Danny were amazing from day 1. First time I’ve bought a car online without seeing it. Part exed mine with no issues. Straightforward swap at my house. Service with these guys is better than a dealership, so quick and responsive. Would recommend to anyone looking for an EV, the two sales guys were so good.

16 June 2026
Unprompted review
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Reply from car360

Hi Danielle,

Harry and Danny will be really pleased to hear you had such a positive experience, thanks for putting your trust in us with your first online purchase. A part exchange and delivery sorted at your door with no stress is exactly how it should be!

From the car360 team

Rated 5 out of 5 stars

Used Kia purchase

Bought a car from Car360 and was looked after by Ellie over email. Working away at the time, Ellie was really accommodating to reserve the car for me and was happy for me to collect a few weeks later. All questions were answered quickly via email and I couldn't fault the customer service. Collection day was straight forward, with good aftercare provided where required. It may be daunting buying a car online without seeing it in person, but I wouldn't hesitate to do so again based on my experience this time.

8 June 2026
Unprompted review
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Reply from car360

Hi Oliver,

Thank you for the kind words about Ellie, she is brilliant at making sure everything works around the customer rather than the other way round. Really pleased the collection day and aftercare hit the mark too. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Quality of the car was good at a…

Quality of the car was good at a reasonable price. Harry was helpful all the way and sorted a slight hiccup.
Mick in the bodyshop was awesome and put right a small issue i had to make the car as good as it could be

8 June 2026
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Reply from car360

Hi Mike,

Harry and Mick will be really pleased to hear they made a difference, thanks for taking the time to let us know. Glad the small issue got sorted and the car is exactly as it should be!

From the car360 team

Rated 5 out of 5 stars

Really simple and easy process from…

Really simple and easy process from finance application to collection. Thanks Dan for sorting out everything. Really happy with their service.

15 June 2026
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Reply from car360

Hi Ribek,

Dan is brilliant at making the whole process feel straightforward, so thanks for the kind words about him. Thanks for choosing car360.

From the car360 team

Rated 5 out of 5 stars

Truly end to end buying experience

Service from carwow was faultless truly a breeze and a really good deal on what is a great car. They are available for questions, they make sure you understand and are comfortable the whole way. Way better than buying from a dealer.

12 June 2026
Unprompted review
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Reply from car360

Hi Christiaan,

Thanks for putting your trust in us - making sure you feel comfortable and informed throughout is something we take seriously. Really pleased the deal worked out well for you too!

From the car360 team

Rated 5 out of 5 stars

I received everything that I ordered

I was a bit worried about getting a car online but no worries the salesman was first class believe it or not we got everything we asked for thanks Brandon Joss

12 June 2026
Unprompted review
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Reply from car360

Hi Mr Campbell Frame,

Brandon is brilliant at putting people at ease with the whole online process. Thanks for putting your trust in us, and enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Very happy with the buying experience

Very happy with the buying experience. The car seems to be in great condition and the whole process went very smoothly, with great customer service throughout.

1 June 2026
Unprompted review
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Reply from car360

Hi Ruth,

Thanks for choosing car360, and it is brilliant to know the car arrived in great condition. We hope you enjoy every mile of it!

From the car360 team

Rated 5 out of 5 stars

Amazing experience

Amazing experience buying a car through car360. Arron was great and make the process so easy and was available to answer any questions. I had the car delivered and they took away the PX. The gentleman who delivered it was extremely knowledgeable and walked me though it all. The entire process was straightforward and I would highly recommend. Absolutely love the car! Thank you 🤩

2 June 2026
Unprompted review
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Reply from car360

Hi Sian,

Thanks for putting your trust in us, and it is brilliant that Arron and the delivery driver made the whole thing so easy from start to finish. Enjoy the new car!

From the car360 team

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fantastic Experience

⭐⭐⭐⭐⭐ Fantastic Experience

I recently purchased a Tesla Model Y from Car360, and I couldn’t be happier with the entire experience. From the moment I made my enquiry to the final handover, everything was handled professionally and efficiently.

Spence and Ross at Car360 were incredibly helpful, knowledgeable, and never pushy. They took the time to answer all my questions and made sure I felt confident in my decision. The process was smooth, transparent, and stress-free, which made buying the car even more enjoyable.

The Tesla Model Y itself is absolutely fantastic—stylish, comfortable, and a joy to drive. I’m really impressed with both the vehicle and the level of service I received.

I would highly recommend Car360 to anyone looking for a quality car and a hassle-free buying experience. Thank you again for making this such a positive journey!

Mohammed Ashraf

8 June 2026
Unprompted review
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Reply from car360

Hi Mohammed,

Spence and Ross will be really pleased to hear you felt so well looked after throughout the whole process. Thanks for putting your trust in us, and enjoy the Model Y!

From the car360 team

Rated 5 out of 5 stars

Great staff

Great staff, easy transaction, simple and effective.

9 June 2026
Unprompted review
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Reply from car360

Hi Tom,

Simple and effective is exactly what we go for, so thanks for taking the time to let us know. Really glad the whole thing felt easy from start to finish.

From the car360 team

Rated 5 out of 5 stars

Easy procedure from start to finish

Easy procedure from start to finish. From initial phone call with Spencer who kept me updated throughout, to timely delivery & thorough handover from John, cannot recommend highly enough.

6 June 2026
Unprompted review
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Reply from car360

Hi Michael,

Spencer and John will both be really pleased to hear this. Thanks for putting your trust in us, and enjoy the car!

From the car360 team

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceeded expectations, top quality!

⭐⭐⭐⭐⭐ Excellent, Stress-Free Experience

I recently purchased an EV through Car360, and the entire experience was refreshingly hassle-free from start to finish. Ellie, who handled my purchase, was absolutely fantastic throughout the whole process.

What stood out most was how chilled and relaxed everything felt. Buying a car can often be stressful or overwhelming, but Ellie made it incredibly easy. She was friendly, knowledgeable, professional, and always happy to answer any questions I had. Nothing ever felt rushed or pressured, and she took the time to make sure I was comfortable and informed every step of the way.

Communication was excellent throughout, and the vehicle was exactly as described. The handover process was smooth, straightforward, and well organised. Ross was very informative and pleasant during the handover, taking the time to explain everything clearly and ensuring I was fully comfortable with the car before driving away.

It's rare to find such great customer service these days, and both Ellie and Ross are real credits to Car360. I wouldn't hesitate to recommend them to anyone looking for an EV and will certainly consider them again in the future.

Thank you, Ellie and Ross, for making the entire experience so easy and enjoyable.

9 June 2026
Unprompted review
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Reply from car360

Hi Mike,

Thank you for the kind words about Ellie and Ross, it is brilliant to hear they both made such a difference throughout the whole process. We will absolutely pass your comments on to them both. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

A well oiled machine showing how car buying should work

My first experience of buying a car online was seamless, well supported with excellent communications from Spencer. He explained the whole process very clearly and nothing was too much trouble.
Despite issues with a personalised number plate and the DVLA, the issues within Car360's control showed a well thought thru system which together with the excellent delivery and collection service ran like clockwork.
I would recommend Car 360 to any of my family wanting a car

2 June 2026
Unprompted review
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Reply from car360

Hi Michael,

Spencer is brilliant at keeping things moving, especially when something like a DVLA issue comes along to complicate matters. Thanks for putting your trust in us for your first online purchase.

From the car360 team

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