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car360 Reviews 

4,407
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 915 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being patient, kind, and professional, providing clear explanations and swift answers to questions throughout the process. Many people highlight the exceptional customer service, noting the excellent communication and supportive approach from the initial inquiry to the final purchase. Reviewers found the team to be very helpful and knowledgeable. The product itself, often described as excellent, consistently matched its online description and was well-prepared. Consumers appreciated the efficient and straightforward process, making the car buying experience stress-free and smooth from start to finish. Many people are converted to this online purchasing method, praising the overall user experience and expressing high satisfaction with their new vehicles.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their kindness, patience, and... See more

Product

Consumers generally express satisfaction with the product, often describing cars as immaculate, in excellent... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the car buying process as... See more

Customer service

Clients share positive opinions on customer service, with many highlighting the unmatched support received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely incredible! From the moment I enquired about a car, their customer service was unmatched. Patient, kind and willing to answer all questions and find answers for me. When I went to collect m... See more

Company replied

Rated 5 out of 5 stars

First time I bought a car outside the franchise network. In this case a BMW i4 which was £4-5k less expensive than buying from a BMW dealer. Car360’s TrustPilot scores were a big part of taking the pl... See more

Company replied

Rated 5 out of 5 stars

Chance who I initially spoke to on the phone was very friendly and broke everything down so all the information was clear and that I understood everything. I really appreciated the follow up emails... See more

Company replied

Rated 5 out of 5 stars

A great experience from start to finish. It’s always a little scary buying online but Danny was super helpful and explained everything including the part exchange process for my old vehicle. John who... See more

Company replied


Company details

  1. #7 of 92 best companies in Car dealer
  2. #3 of 54 best companies in Used car dealer

Written by the company

At car360, we specialise in high-quality used EVs, making the buying process simple, transparent, and hassle-free. Every car goes through a 100-point quality check, includes detailed imagery, and comes with expert support plus a 7-day money-back guarantee.

Why customers choose car360?

Written by the company

1. EV specialists
From the workshop to customer care, every car360 team member is fully trained in electric vehicles.
2. Certified Battery Health Checks
Independent battery reports trusted across Europe. Real-world diagnostics on health, performance and charge cycles — not guesswork
3. 100-point inspection
Mechanical, cosmetic, charging system, brakes, tyres and safety — every car checked top to bottom before it's listed.
4. Real EV experts
We keep things 100% online, but you’re never on your own. Our EV specialists are here to guide you from reservation to delivery with honest, expert support.
5. Award winning service
Highly Rated by AutoTrader. Trusted by thousands

Our money-back promise

7-day money-back guarantee

Take your EV home, drive it on your real-life commute, and return it within 7 days for a full refund if it isn't right.

Contact info

Promotion box for car360

8.9% APR on every EV in stock

Backed by trusted finance partners

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,407)

855 reviews in the last 12 months

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Rated 5 out of 5 stars

A well oiled machine showing how car buying should work

My first experience of buying a car online was seamless, well supported with excellent communications from Spencer. He explained the whole process very clearly and nothing was too much trouble.
Despite issues with a personalised number plate and the DVLA, the issues within Car360's control showed a well thought thru system which together with the excellent delivery and collection service ran like clockwork.
I would recommend Car 360 to any of my family wanting a car

2 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Michael,

Spencer is brilliant at keeping things moving, especially when something like a DVLA issue comes along to complicate matters. Thanks for putting your trust in us for your first online purchase.

From the car360 team

Rated 5 out of 5 stars

Excellent service & delivery.

Aaron made the whole buying process easy, communication was on point and delivery was also amazing. 10/10. Highly recommend. Super friendly.

8 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Nigel,

Aaron is brilliant with customers and it is really good to know the whole process felt easy from start to finish. Thanks for putting your trust in us.

From the car360 team

Rated 5 out of 5 stars

MG ZS Trophy Long Range EV

MG ZS Trophy Long Range EV. Picked up car on day specified with Battery Health Certification.
Car was clean inside and out.
No problems whatsoever over the last 3 months.
Very pleased with the purchase and Experience.

9 April 2026
car360 logo

Reply from car360

Hi Kevin,

Three months in with no issues is exactly what you want from a new car. Thanks for choosing car360 for your MG ZS.

From the car360 team

Rated 5 out of 5 stars

No Regrets

Staff were great. Helped me get past some anxieties I had about going electric.

Car was in great condition and well cleaned.

2 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Dean,

It is completely understandable to have a few nerves about making the switch, so it is good to know the team helped put your mind at ease. Thanks for putting your trust in us with such a big decision. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Great experience

Great communication from start to finish, really easy to deal with both the sales team and delivery team. Thanks car360

5 June 2026
car360 logo

Reply from car360

Hi David,

Thanks for choosing car360 - it is really good to know the whole process felt easy from start to finish. We will pass your kind words on to the sales and delivery teams.

From the car360 team

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient

29 May 2026
car360 logo

Reply from car360

Hi Samantha,

Thanks for taking the time to let us know about your experience. Quick and efficient is exactly what we aim for!

From the car360 team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, I would highly recommend.

6 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Simon,

Thanks for putting your trust in us, it means a lot. Really pleased the whole process worked out well for you. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Bought a Tesla model 3 performance

Bought a Tesla model 3 performance with 9k miles, excellent condition, 1 owner for 24k, couldn't be happier. Amazing service from CAR360.

5 June 2026
car360 logo

Reply from car360

Hi Jake,

A Tesla Model 3 Performance in excellent condition with only one previous owner is a brilliant find at that price. Thanks for choosing car360 for such a great purchase.

From the car360 team

Rated 5 out of 5 stars

Really exceptional experience

Really exceptional experience. I tried to buy a model y from a few car supermarkets and was met with a lot of very dodgy dealers, promises over the phone and then complete refusal to put anything in writing/email, or mileage discrepancies on the hpi checks that were passed off as if they weren't a problem. Car360 are the polar opposite of this, everything via email, confirmed with short phonecalls to their very helpful team members. Car came yesterday and is pristine, looks essentially brand new, and came with the usual type 2 charger but also a 3 pin charger thrown in free of charge. Gave me a very reasonable price for my part ex, and the home delivery/collection was totally seamless. When it comes time to change cars again I will go straight back to car360, I will recommend car360 to friends and family... Honestly I cannot give them enough praise, felt like an honest and fair deal, no pushy practises trying to flog ropey warranties/paint protection like the other companies I tried.

5 June 2026
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Reply from car360

Hi Tom,

After what you went through with those other places, it means a lot that the car arrived in pristine condition with everything confirmed in writing. Thanks for putting your trust in us, and enjoy the Model Y!

From the car360 team

Rated 5 out of 5 stars

Helpful in finding me a car

Helpful in finding me a car, great to deal with and the handover was great. What's not to like?

4 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Tim,

Thanks for putting your trust in us, it means a lot. Really pleased the whole process worked out well for you from start to finish.

From the car360 team

Rated 5 out of 5 stars

First Time using Car360 and would Highly Recommend

I was initially a bit hesitant about paying for a car upfront without seeing it in person, but the entire experience exceeded my expectations. The team kept me well informed throughout, with everything clearly explained and backed up with follow-up emails. Spencer, in particular, was incredibly helpful and friendly.
The handover process was excellent. I arrived earlier than my scheduled time after an early start, and they were more than accommodating. All my questions were answered thoroughly—especially helpful as this is my first electric vehicle, so I had plenty to ask about charging and features.
The car itself was immaculate at collection, which was the perfect finishing touch.
I’d definitely recommend Car 360 based on my experience, and I wouldn’t hesitate to use them again.

3 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Evelyn,

Spencer is brilliant with first-time buyers and it sounds like he made sure you left feeling completely confident with everything. Thanks for putting your trust in us, especially given the initial hesitation about buying without seeing the car first.

From the car360 team

Rated 5 out of 5 stars

Danny and the handover team were really…

Danny and the handover team were really helpful.

4 June 2026
car360 logo

Reply from car360

Hi,

Thanks for taking the time to let us know about your experience with Danny and the team. We will be sure to pass your kind words on to them!

From the car360 team

Rated 5 out of 5 stars

5 stars

I bought my car from car360 and couldn’t recommend them enough. Harry was the acting sales executive and he was fantastic. He replied to any enquiries I had in no time and kept me updated on the process of the car until the day it was delivered. Customer service was brilliant throughout the whole process. No hassle, no hidden costs. Will defo use again in the future and would go to Harry for any advice. 5/5 stars.

21 May 2026
car360 logo

Reply from car360

Hi Josh,

Thank you for the kind words about Harry, it sounds like he really went above and beyond to keep everything clear and stress-free for you. No hassle, no hidden costs - that is exactly how it should be!

From the car360 team

Rated 5 out of 5 stars

I was skeptical initially as not come…

I was skeptical initially as not come across their business model before, but I have to say from the first moment we spoke to Dan at Cannock on the phone, til we picked the car up it was all a smooth and steady process. The car was great and as advertised and right now we are extremely happy.

4 June 2026
car360 logo

Reply from car360

Hi Rhys,

Dan is brilliant at putting people at ease, so it is no surprise the whole process felt that way from start to finish. Thanks for putting your trust in us despite the initial uncertainty.

From the car360 team

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Definitely would recommend.

28 May 2026
car360 logo

Reply from car360

Hi,

Thanks for taking the time to let us know about your experience, it really does mean a lot. We hope to see you again sometime!

From the car360 team

Rated 5 out of 5 stars

Great service from Spencer

Great service from Spencer. Everything was very easy and communication via messages and email was excellent. I was wary of buying online but the process was really simple and I would definitely use them again in the future.

4 June 2026
car360 logo

Reply from car360

Hi Keith,

Spencer is brilliant at keeping things clear and simple, so it is good to know the whole process felt that way from start to finish. Thanks for putting your trust in us, and we hope to see you again when you are ready for your next one.

From the car360 team

Rated 5 out of 5 stars

A** buying and delivery

Danny was brilliant from start to finish - no pushy sales a really comfortable buying experience. Delivery driver was A* called night before to say what time he would be arriving and arrived exactly when he said he would very polite and informative.

28 May 2026
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Reply from car360

Hi Benjamin,

Danny and the delivery driver will both be really pleased to hear this, thanks for taking the time to let us know. It is always good when the whole process comes together like that. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Great experience

Great experience, swift process, vehicle presented online accurately and condition matched the images. Efficient paperwork and good finance APR rates compared with some other offers on the market. Had the vehicle for a few days now, no technical issues or faults. Great experience.

2 June 2026
Unprompted review
car360 logo

Reply from car360

Hi Saidjaffar,

Really pleased the condition matched what you saw online, that is something we take seriously. Thanks for choosing car360 and enjoy the new car!

From the car360 team

Rated 5 out of 5 stars

Excellent company to deal with!

The car was as described and prepared well. Our sales person was Danny who was friendly and helpful. I particularly appreciated the relaxed, no pressure approach which will mean they will get repeat business from me and others. The car collection process was also laid back and addressed all of my remaining questions.

27 May 2026
car360 logo

Reply from car360

Hi Ricky,

Thanks for choosing car360 - it is brilliant to hear Danny made the whole thing feel so relaxed. We will pass your kind words on to him!

From the car360 team

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