Caravan and Motorhome Club (previously The Caravan Club) Reviews 

15,313
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,807 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally clean facilities, beautiful scenic locations, and very helpful staff across the entire network. Visitors frequently mention the spacious pitches and note that the online booking system is very convenient and easy to use. Conversely, a small portion of people felt that pitch fees have become quite expensive due to recent dynamic pricing structures. Some reviewers were not happy with encountering outdated amenities, strict rules, or occasional noise issues at specific sites. A few visitors also mentioned that certain camping areas lacked proper Wi-Fi connectivity during their stay.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting warm welcomes and helpful assistance upon... See more

Website

People report positive experiences with website, noting that the web site is informative and easy to use.... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting clean and well-maintained... See more

Location

Clients share positive opinions on location, highlighting beautiful surroundings with breathtaking views,... See more

Price

Reviewers mention ambiguous feedback about price, noting that while nightly costs between forty and fifty... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Not happy with some sites that have the family camping , lodges and safari tents , it’s turned some sites into noisy holiday camps . As the people hiring them don’t belong to the club so don’t think... See more

Company replied

Rated 4 out of 5 stars

The one thing which lets you down throughout your network is the lack of good free Wi-Fi. When so many places provide a reliable free service, you continue to fall short. I would have thought it could... See more

Company replied

Rated 4 out of 5 stars

Extremely clean and well run-staff were very helpful and went out of their way at times.The alterations are a great addition to what was already a good site.The only issues we encountered wwere poor W... See more

Company replied

Rated 4 out of 5 stars

Great selection of sites throughout the UK. Sites maintained to a very high standard, with large pitches and clean and modern facilities.Wardens are usually very helpful and friendly and online bookin... See more

Company replied



Company details

  1. #36 of 41 best companies in Holiday accommodation service

About Caravan and Motorhome Club (previously The Caravan Club)

Written by the company

The Club was formed in 1907 as ‘The Caravan Club’. 110 years later in 2017 we wanted to reflect our broadening membership and became the ‘Caravan and Motorhome Club’.

We are an inclusive club, representing the interests of over 1.1 million caravanners, motorhomers, campervanners and campers providing our members access to over 2,700 quality campsites across the UK and Europe.

As the No. 1 rated UK touring club, our purpose is to help our members get more from the great outdoors.

UK holidays
Overseas holidays
Caravan Cover
Insurance

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15k reviews

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4.3

All reviews

(15,313)

1,691 reviews in the last 12 months

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Rated 5 out of 5 stars

They have got some fantastic staff and…

They have got some fantastic staff and a beautiful site

22 August 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Mandy Evans, We're so happy you found our site beautiful and our staff fantastic. We appreciate your wonderful feedback! ~Lauren- Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Club Sites

Every time you stay at a club site, you can be assured of a high standard of customer service and quality of location.

21 August 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Paul, We're so pleased to hear that you consistently experience a high standard of customer service and appreciate the quality of our locations during your stays. We look forward to welcoming you back again soon! ~Lauren- Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Very helpful staff at the call centre

Very helpful staff at the call centre, when I changed site at very late notice due to heatwave conditions at our originally planned destination. The site we stayed on was superb....immaculate site, spacious and level pitches, quiet and in a stunning location. I would definitely return!

21 August 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Charlotte, We are so pleased to hear that our call centre staff were able to assist you with your last-minute site change due to the heatwave. It's wonderful to know that the site you stayed on was superb, immaculate, and that you enjoyed the spacious, level pitches and stunning, quiet location. We look forward to welcoming you back again soon! - Miles, Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Well worth visiting.

The staff were excellent with any of our queries and questions. The toilel/shower block facilities were extremely clean. The local bus was handy to visit Looe. The outdoor swimming pool was wonderful, especially when we visited during a hot summer.

21 August 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Paul, Thank you for your fantastic review! We are delighted to hear that you had such a wonderful stay at Looe Club Campsite and enjoyed the outdoor swimming pool during the warm weather. It is great to know that our Site Staff were so helpful with your queries, the facility blocks were kept extremely clean, and that you found the local bus service convenient for exploring Looe. We look forward to welcoming you back for another brilliant stay in the future! - Miles - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

CAMC membership is worth every penny.

They keep you informed and updated on everything that is important in the caravanning world.

21 August 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Chris, We're delighted to know that our updates on the caravanning world are valuable to you. Thank you for your kind words! Ella - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Cusomer service is absolutely superb

Cusomer service is absolutely superb, if only all customer service was this good! The club sites I've used have all been fantastic... clean, well spaced pitches, electric included and all the staff have been lovely. Cannot recommend enough!

20 August 2026
Unprompted review
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Dee, thank you for your wonderful review! We are so pleased to hear that you consistently find our customer service superb and that the sites you've visited have been fantastic. It's great to know you appreciate the clean, well-spaced pitches, included electric, and lovely staff. We truly appreciate your high recommendation!
Ella - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Coniston site

Club sites we have visited have all been excellent. Good facilities, toilets clean, sites well kept and staff helpful. Coniston site excellent example with spacious and well spaced pitches through the forest, very clean toilets with good showers and nice little shop. Catering van useful, staff great and a pleasant walk to lake and along to the village.
Overall we would highly recommend.

21 August 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Geoff ,we are delighted to hear you consistently enjoy your visits to our Club sites! It's wonderful that Coniston stood out with its spacious pitches, clean facilities, and helpful staff. We're so pleased you enjoyed the catering van and the pleasant walk to the lake and village. Ella - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Very friendly staff always available to…

Very friendly staff always available to talk to,plenty of info about the area,site always looked clean and tidy.never to much trouble to help.

21 August 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Maggie, thank you for your wonderful 5-star review! We are so pleased to hear that our staff were friendly and always available to assist you. It's great to know you found the site clean and tidy, and that you received plenty of information about the area. Ella - Caravan and Motorhome Club Social Media Team

Rated 3 out of 5 stars

should have potential none ehu at much lower price

Good quality sites having tried most in Scotland and north England however sights are expensive and with fuel prices on the increase I keep looking for cheaper alternatives. I would also like to book none ehu but the price gap for none ehu isn't good enough. for me I am looking for optional none ehu at a decent price

20 August 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Gordon, thank you for your valuable feedback regarding our site prices and the cost difference between EHU and non-EHU pitches. We understand your concerns, especially with rising fuel costs, and we appreciate you highlighting this. We are always reviewing our pricing structure to ensure we offer good value while maintaining the quality of our sites. Ella - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Top Prgabisation

Always helpful polite and very professional.

20 August 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello David,we truly appreciate you taking the time to share your positive experience with us! We are so pleased to hear that you consistently find our team to be helpful, polite, and professional.
Ella - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff

20 August 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Good morning, thank you for your lovely review! We are so glad to hear that you found our Site Staff to be friendly. Providing a warm welcome and excellent service to our members is always our top priority, and it is wonderful to know this made a positive impression. We look forward to welcoming you back on your next adventure soon! Ella - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Easy to book sites at home and abroad

Easy to book sites at home and abroad, including crossings,

20 August 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Janet,we're delighted to hear that you found it easy to book your sites, both at home and abroad, including your crossings. Thank you for your positive feedback! Ella - Caravan and Motorhome Club Social Media Team

Rated 1 out of 5 stars

Expensive now!

Great shower blocks, but expensive now! They didn't use to be!

20 August 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Good morning, thank you for your review! We are delighted to hear that you enjoyed our great shower block facilities. Campsite fees are set to provide members with value for money while covering operational costs and allowing us to reinvest directly back into maintaining and improving the Club campsite network. We offer a wide variety of sites and pitch options across our network to suit every budget, and members save £15 per night every time they stay with us. Ella - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Over the years we have toured the UK

Over the years we have toured the UK, both with a caravan and latterly with a mobile home. On the majority of occasions we have chosen to stay on a CAMC site given that we can bank on a warm welcome along with high standards across the network.

20 August 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Derick, We are so pleased to hear that you consistently enjoy your stays at our CAMC sites across the UK! Your kind words about our warm welcome and high standards mean a great deal to us. We truly appreciate your continued loyalty. - Miles, Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Lovely peaceful camp

Lovely peaceful camp, clean tidy.
Excelent showers and toilets.
Would definately go back.

16 August 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Martin, We are so pleased to hear you enjoyed your peaceful stay and found our facilities clean and tidy. We look forward to welcoming you back again soon! - Miles, Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Everything onsite was excellent can not…

Everything onsite was excellent can not fault anything staff where really good

20 August 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Richard, We're so happy to hear that your experience with us was excellent and that our staff made such a positive impression. We truly appreciate your kind words! - Miles. Caravan and Motorhome Club Social Media Team

Rated 4 out of 5 stars

Great selection of sites throughout the…

Great selection of sites throughout the UK. Sites maintained to a very high standard, with large pitches and clean and modern facilities.Wardens are usually very helpful and friendly and online booking system is excellent. The extensive network of CL sites also provides a great deal of choice. However quality does come at a premium and site fees are quite expensive compared to many private sites

20 August 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Andrew, Thank you for your wonderful feedback! We're so pleased to hear you appreciate the high standards of our sites, the helpfulness of our wardens, and the efficiency of our online booking system. We understand your comments regarding site fees and appreciate you acknowledging the quality we strive to provide. - Miles, Caravan and Motorhome Club Social Media Team

Rated 3 out of 5 stars

As ever the staff are great, but...

As ever the staff are great, the facilities always clean and well maintained, however site had "shrunk" considerably since last visit, with half the site/facilities closed off - made no physical difference, but the site "felt" like it's lost some of it's "soul" for want of a better expression...shame as it's a nice part of the country and had a buzz about it (Port Logan, nr Stranraer)

20 August 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Jamie, Thank you for your review and for sharing your feedback following your visit to New England Bay Club Campsite! We are delighted to hear that you found our Site Staff to be great and the facilities clean and well-maintained as always. Operational decisions regarding facilities are carefully considered to ensure we run our campsites efficiently while supporting our sustainability objectives. All pitches and service points remain fully available so members can continue to enjoy this beautiful location near Port Logan. We look forward to welcoming you back for another visit soon! - Miles - Caravan and Motorhome Club Social Media Team

Rated 3 out of 5 stars

Been a member for the last year

Been a member for the last year, cannot recall receiving any discounts whatever, , not even free night , and we booked all our months stay in Spain this may , also booked for September through the club 🤨😔

20 August 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Mr Kelly, Thank you for sharing your feedback with us! We appreciate your membership and you booking your overseas trips to Spain with the Club. Our digital vouchers and promotional offer campaigns are sent via email or text message to all members who have opted in to receive marketing communications. To ensure you do not miss out on future savings, please check your communication preferences in the 'My Profile' section on our website. If you are not receiving the promotions or vouchers, please contact our UK Booking Team for support on 01342 327490, Monday to Friday 08:45-18:00 pm. We hope you have a fantastic trip in September and that you can soon take advantage of the free nights and promotions we offer to our members. - Miles - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

All round good experience

The web site is informative and easy to use. All the sites we have visited have been very well run, maintained and the Managers have all been friendly and helpful.
The only frustration is that you cannot prebook a particular pitch, which means a delayed journey results in a limited choice on arrival.

20 August 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Pamela, We're so pleased to hear that you find our website informative and easy to use, and that our sites and managers have consistently met your expectations! We understand your frustration regarding not being able to pre-book specific pitches. We appreciate you sharing this feedback as we are always looking for ways to enhance our booking system and overall guest experience. - Miles, Caravan and Motorhome Club Social Media Team

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