Not happy with some sites that have the family camping , lodges and safari tents , it’s turned some sites into noisy holiday camps . As the people hiring them don’t belong to the club so don’t think... See more
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Review summary
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The one thing which lets you down throughout your network is the lack of good free Wi-Fi. When so many places provide a reliable free service, you continue to fall short. I would have thought it could... See more
Company replied
Extremely clean and well run-staff were very helpful and went out of their way at times.The alterations are a great addition to what was already a good site.The only issues we encountered wwere poor W... See more
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Great selection of sites throughout the UK. Sites maintained to a very high standard, with large pitches and clean and modern facilities.Wardens are usually very helpful and friendly and online bookin... See more
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Company details
- #36 of 41 best companies in Holiday accommodation service
About Caravan and Motorhome Club (previously The Caravan Club)
Written by the company
The Club was formed in 1907 as ‘The Caravan Club’. 110 years later in 2017 we wanted to reflect our broadening membership and became the ‘Caravan and Motorhome Club’.
We are an inclusive club, representing the interests of over 1.1 million caravanners, motorhomers, campervanners and campers providing our members access to over 2,700 quality campsites across the UK and Europe.
As the No. 1 rated UK touring club, our purpose is to help our members get more from the great outdoors.
Contact info
East Grinstead House, RH19 1UA, East Grinstead, United Kingdom
- 01342 326 944
- enquiries@camc.com
- www.caravanclub.co.uk
4.3
Excellent
15k reviews
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Very helpful and always happy to help.
16 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Alan, Thank you for taking the time to leave such a kind review. ~Dan, Caravan and Motorhome Club Social Media Team
Great site and staff - absolute rubbish WiFi
The wardens do a sterling job in keeping the sites in tip top condition - even the sites that are a little tired and in need of an upgrade.
The site staff courteously go about their work but can always be relied upon to help where they can.
One issue I have is the club’s inability to accept payment with gift cards prior to arrival effectively paying twice until the funds have been cleared. Not only does this seem counter intuitive to the ‘fast track’ system but could also provide added stress to those with already stretched bank accounts.
Whilst some may argue that access to the internet is contrary to the ethos of camping and caravanning it is, however, a necessary evil in today’s technology driven society. Most, financial institutions, companies and corporations not only undertake their transaction's but also primarily communicate via the internet. Internet connectivity across the club sites is at best inconsistent despite paying for premium WiFi. The ‘heat maps’ provided by the club are unreliable. At our recent stay at the New Forest Centenary site we were unable to connect via either free or premium WiFi despite the heat maps indicating good coverage. This was not help by the lack of mobile phone signal at our pitch. The only place that provided an acceptable broadband signal, in order to carry out necessary banking, was sitting outside the reception office - fast broadband was clearly available but the distribution across the site was clearly not satisfactory.
13 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Graham Worsell,
We appreciate you taking the time to share your detailed feedback regarding your recent stay. It's wonderful to hear that our wardens are doing a sterling job maintaining the sites and that our staff are consistently helpful.
We understand your frustration with the gift card payment process prior to arrival and how this impacts the "fast track" system. We are actively reviewing our payment options to improve this experience for our members.
Dan, Caravan and Motorhome Club Social Media Team
Absolutely love the small cl sites with…
Absolutely love the small cl sites with water and electricity connections!
14 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Brian,
We're so pleased to hear you love our small sites, especially with the convenience of water and electricity connections. Thank you for your wonderful feedback!
Dan, Caravan and Motorhome Club Social Media Team
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Jill, Thank you for taking the time to leave such a great review. We really appreciate it ~Dan, Caravan and Motorhome Club Social Media Team
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Mr Statham,
We are so happy to hear that we have consistently met your expectations! Thank you for your kind words.
Dan - Caravan and Motorhome Club Social Media Team
Very friendly staff
Very friendly staff, good clean sites we have tried other independent sites, let’s just say I will only be going to club sites next season
14 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Edward, We're so happy to hear you enjoyed our friendly staff and clean sites! We appreciate your kind words and look forward to welcoming you back next season. ~Lauren- Caravan and Motorhome Club Social Media Team
Every club site we have visited since…
Every club site we have visited since 1996. Have had very curtious staff with a genuine, welcome smile, and checking that all was well at verious stages of our stay by passing the time of day whilst doing the excellent work throughout the site and especially with all of the facilities blocks. Also by helping with various enquiries and medical incidents as they occur. A big personal thank you for a very enjoyable time spent on holidays with the club.
13 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Leslie, Thank you for your wonderful review! We're so pleased to hear that our staff have consistently provided you with a genuine welcome and excellent service throughout your many stays since 1996. It's fantastic to know that their attentiveness, from maintaining facilities to assisting with enquiries and medical incidents, has contributed to such enjoyable holidays. We truly appreciate your kind words and look forward to welcoming you back for many more memorable experiences! ~Lauren- Caravan and Motorhome Club Social Media Team
most sites are regimented and are like a car park. No character
The experience is that all sites are clean and new and lovley. The online booking is great. My negative is that on grass pitches they put pegs for you to pitch up to but the caravan only just fits between the pegs so where does the awning go. Everything is to regimented all in lines some sites are like a car park no charcitor.
13 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Tony, We appreciate you taking the time to share your feedback. It's great to hear that you found our sites clean and new, and that our online booking process was convenient. We understand your concerns regarding the pitch sizing for awnings and the regimented layout, and we will certainly consider your comments as we review our site designs. ~Lauren- Caravan and Motorhome Club Social Media Team
Great…
Great selection of campsites to choose from all of which are kept to a high standard.me and my have been to several and have always been very happy with everything from the lovely welcome to the great facilities and good locations.
13 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi John Gill, Thank you for your fantastic review! We are so pleased to hear that you consistently enjoy our wide selection of campsites, all maintained to a high standard. It's wonderful to know you appreciate the warm welcome, excellent facilities, and great locations on your visits. ~Lauren- Caravan and Motorhome Club Social Media Team
The location was great very close to…
The location was great very close to the beach. What I can’t understand is why is the WiFi not free nowadays on the sites ? Even members have to pay.when I go to most sites it is free ??! !
13 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Michael, Thank you for your review! We are so glad you enjoyed the great location close to the beach. Our service provider, BT, has been improving the Wi-Fi quality and access points across many of our campsites. We are confident this will bring a better quality of Wi-Fi for everyone, enabling us to provide a free service across many of our campsites, with the cost absorbed into the site fees. ~Lauren - Caravan and Motorhome Club Social Media Team
Highly recommended.
As long term members we are always happy to stay at the Caravan and Motorhome Club. There is a standard of service and friendliness that never disappoints. Each site is so well run and has everything we need. The membership is worth every penny.
4 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Jo, We are so pleased to hear that as long-term members, you consistently enjoy your stays with us. It's wonderful to know that you appreciate the high standard of service and friendliness you experience at our well-run sites. ~Lauren- Caravan and Motorhome Club Social Media Team
Very good experience always friendly…
Very good experience always friendly and helpful
13 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Paul, We're happy to hear that your experience with us is always friendly and helpful. We appreciate your kind words! ~Lauren- Caravan and Motorhome Club Social Media Team
Their sites are always in very good…
Their sites are always in very good locations and the facilities are great. I still think it’s good value for the money, but has been increasing. Their support I have found to be good.
13 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Neil, We're so pleased to hear you consistently find our locations excellent and our facilities great! It's wonderful to know you appreciate the value we offer and have had positive experiences with our support team. We look forward to welcoming you back again soon. ~Lauren- Caravan and Motorhome Club Social Media Team
I am not happy with CMC as I didn’t get…
I am not happy with CMC as I didn’t get free night offer as I had not giving permission to send information which I don’t know I had done I have been in club 30 years and i am not happy
13 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Janice, I am sorry to hear of your disappointment regarding the free night offer. Firstly, I would like to express our genuine gratitude for your 30 years of loyalty as a valued member. Our recent free night promotion was a digital-only campaign distributed by email and SMS. To comply with privacy regulations, we can only send promotional codes and marketing communications to members who have opted in to receive marketing updates through these channels. Where marketing permission is not recorded, these digital offers cannot be sent automatically. If you would like to receive details of future offers and promotions, you can update your marketing preferences at any time. Please log into your online account on our website at Caravan and Motorhome Club and navigate to My Club > Profile > Contact Preferences. ~Lauren - Caravan and Motorhome Club Social Media Team
Limited Benefits
We really only maintain our membership to gain access to certified locations. We do find Club sites are well maintained but very expensive for the facilities offered and the pitching rules are too pedantic. Booking ferries through the Club offers minimal saving and any changes must be made through the Club which is only open during limited office hours.
13 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Peter, Thank you for sharing your feedback with us! We are delighted to hear that you value our network of Certificated Locations and appreciate how well maintained our Club campsites are kept. We continuously strive to offer a wide variety of pitch options to suit different budgets, with pitching rules designed to ensure fire safety standards and privacy for all members. Our travel team also works hard to provide competitive rates and member savings on overseas ferry bookings. We appreciate your continued membership and look forward to welcoming you on your next touring adventure! ~Lauren - Caravan and Motorhome Club Social Media Team
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi David, We are so glad to hear that our customer service was helpful. We always aim to provide excellent support to our valued customers. ~Lauren -Caravan and Motorhome Club Social Media Team
You are gone far too expensive
You are gone far too expensive, and that includes membership fees, I won't be renewing my membership next year after all the years that I've been a member.
13 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Phillip, Thank you for sharing your feedback with us, and for your loyal support over the years. As a not-for-profit organisation, all funds received are reinvested directly back into running, maintaining, and improving the Club for the entire membership. We continuously work to provide great value across our network, offering members a £15 saving per night every time they stay on a UK Club campsite alongside access to exclusive discounts and benefits. We appreciate your feedback and hope you can continue to enjoy your touring adventures with us. ~Lauren - Caravan and Motorhome Club Social Media Team
Sites …
Your CL's are excellent value & well worth a visit but the main caravan sites I find are a bit expensive.
13 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Neal, Thank you for sharing your feedback with us! We are delighted to hear that you find our Certificated Locations to be excellent value and well worth a visit. We aim to offer a pitch at a price for every member across our network, with a wide variety of Club campsites and pitch options to suit different preferences and budgets. Members also save £15 per night every time they stay with us, alongside access to seasonal promotions and a low £5 deposit option to help you get the best possible value from your trips. We look forward to welcoming you on your next touring adventure! ~Lauren - Caravan and Motorhome Club Social Media Team
Great club with easy to use website
Easy to deal with and use systems (websites) we use the small 5 van sites most as prefer the variety. Very occasionally use the club sites and have always found them clean and well run. Some great deals occasionally arrive from insurance to travel and breakdown cover and all easy to access the information.
13 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Dave. We're so pleased to hear you find our systems easy to use and enjoy the variety of our smaller sites! It's great that you find our club sites clean and well-run, and that you appreciate the deals we offer. - Miles, Caravan and Motorhome Club Social Media Team
Easy to use website for bookings
Easy to use website for bookings, friendly, helful and knowledgeable site staff. Reasonably priced, good quality site facilities.
13 August 2026
Reply from Caravan and Motorhome Club (previously The Caravan Club)
Hi Mark, Thank you for your wonderful review! We are so pleased to hear that you found our website easy to use for bookings and that our site staff were friendly, helpful, and knowledgeable. It's great to know you appreciated the reasonably priced and good quality facilities. We look forward to welcoming you back again soon! - Miles, Caravan and Motorhome Club Social Media Team
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