Car Body Panels 4U Reviews 

369
TrustScore 4 out of 5

3.9

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Rated 3 out of 5 stars

Hi 👋 Customer Service sales/purchase experience was first class 👌 Unfortunately the product was less than I was expecting, The panel’s received/ delivered were “cover panels” and not “replacemen... See more

Rated 5 out of 5 stars

Spoke the person sound advice and great panels to work with Wish more companies were like this Highly recommended

Rated 5 out of 5 stars

Parts were as described. Coach builder said he could not have done the job without them. One part not available from their supplier so refunded me immediately. Hard parts to package securely but all... See more

Rated 2 out of 5 stars

Frustrating experience. Product shown as in stock on website, so ordered. Received phone call week later to say they couldn’t get it. What?!! One month and several unreturned phone calls to an answ... See more

Company replied

Company details

  1. Car Body Parts Supplier

Written by the company

We have over 20,000 aftermarket body panels for your crash repair, replacement and restoration needs. All our car parts come with a fast & reliable delivery service that can also be tracked via our courier service.


Contact info

3.9

Great

TrustScore 4 out of 5

369 reviews

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Hasn’t replied to negative reviews

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3.9

All reviews

(369)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We orderd a under body sill

We orderd a under body sill, which turned out to be incorrect, the correct
one was sorted out, and we received this a few days later, perfect.

25 August 2021
Car Body Panels 4U logo

Reply from Car Body Panels 4U

Hi Mark,

Thank you for taking the time to leave us a review on Trustpilot. Glad we managed to rectify the issue.

Cheers, Sas

Rated 1 out of 5 stars

Terrible service all round

Ordered part, stated 1-2 day delivery. parts not shipped, no notification that was advised, no response to phone, e-mail or in-website chat

25 August 2021
Unprompted review
Car Body Panels 4U logo

Reply from Car Body Panels 4U

Hi Tony,

Apologies for the lack of comms. Once we spoke we issued a full refund immediately.

Cheers, Sas

Rated 3 out of 5 stars

Great Company but poor courier service

Great Company to deal with, but sadly poor choice of couriers… who falsely said they tried to deliver and then didn’t turn up on the following day as promised.
Finally received part a day later, happily in perfect condition.

18 August 2021
Car Body Panels 4U logo

Reply from Car Body Panels 4U

Hi David,

Thank you for the review. Agreed on this occasion DX really let us both down. We pay a premium fee for next day delivery tracked and delivered by 6pm. Sadly on this occasion DX failed to deliver so we offer our sincere apologies and hope this wouldn't deter you from ordering from us again in future. DX are normally really good at delivery on time.

Cheers, Sas

Rated 1 out of 5 stars

Probably the worst panel company on the…

Probably the worst panel company on the net
No customer service-do not answer the phone do not answer email and never anyone on live chat
Just cancelled our order after a week of waiting with no contact from them.
YOUR RECORDS ARE WRONG I DID NOT CANCEL

13 August 2021
Car Body Panels 4U logo

Reply from Car Body Panels 4U

Hi Richard,

Thank you for the review. Our records show you cancelled 2/4 parts and we delivered the other two a week after the original order. Apologies for the delay in getting these to you!

Cheers, Sas

Rated 1 out of 5 stars

I placed the order with the panels in…

I placed the order with the panels in stock. when i placed the order i was later told two of the panels were on order with a delivery of 3 weeks.
i chased the panels on the delivery date, to be told they are awaiting a call off the delivery driver to unload. i chased this again one week later to be told they have arrived to your depot.
two of the 3 panels arrived. i emailed Car Body Panels 4U with regards the missing panel. 3 days later i am still awaiting a reply.

12 August 2021
Car Body Panels 4U logo

Reply from Car Body Panels 4U

Hi Tony,

Thank you for leaving us a review on Trustpilot. Our records show all 3 panels were shipped although separately, so you should have received all of your original order.

Cheers, Sas

Rated 2 out of 5 stars

Steer Clear

Frustrating experience. Product shown as in stock on website, so ordered. Received phone call week later to say they couldn’t get it. What?!! One month and several unreturned phone calls to an answerphone AND an attempt at Livechat which was Facebook Messenger (no reply) I finally got my van part. I wouldn’t use them again, their communication, or lack of it, is appalling.

11 August 2021
Car Body Panels 4U logo

Reply from Car Body Panels 4U

Hi Jule,

Thank you for leaving us a review. Apologies you found the experience frustrating. We do try our best to keep great communication that's why we offer more forms of contacting us than any other competitor. Glad we managed to get the parts to you in the end. If you ever need anything in future please do just give us a shout beforehand to check stock and ETA's.

Cheers, Sas

Rated 3 out of 5 stars

Good customer service, long delivery time.

Ordered my panel online 13/04/21 and it arrived 10/08/21...almost 4 months later. The issue was that the panel was showing in stock with car body panels, but out of stock with their supplier. I emailed on the 25th April and was called directly to advise this. Another delivery date was issued. I emailed again on the 1st June when it never arrived and got no response, however a week or two later I was called by them and advised of another hold up - at this point was told 4 weeks til it arrives in the UK and then overnight delivery. It was late, but it is now here. I think the company did their best under difficult covid/brexit circumstances and they did eventually deliver a panel to fit a 30 year old car. I think a star off for the 4 month delay, and another star off as they didn't address my request to have the £12 delivery charge waived. I am going to email them to ask again and will update this review accordingly.

11 August 2021
Car Body Panels 4U logo

Reply from Car Body Panels 4U

Hi Lauren,

Thank you so much for taking the time to leave such a detailed review. Apologies for the delay, glad we managed to get the rear panel to you in the end. We had a long wait to receive these from the supplier in Europe. Regarding the shipping cost we really couldn't refund this as the part still needs delivering and we cannot afford to offer free shipping whatever the circumstances.

I hope that helps answer your question.

Cheers, Sas

Rated 1 out of 5 stars

Don’t buy from these as you will be waiting for ever

Say they have panels in stock on there websites and on the phone and after paying for them you get a email saying they are out of stock I’ve be waiting over a month now for my panels and still not got them customer service is crap all you get is a answer phone and they don’t reply to emails avoid at all costs

26 July 2021
Unprompted review
Car Body Panels 4U logo

Reply from Car Body Panels 4U

Hi Mr Savory,

We don't seem to have a record of an order from you other than from 2014. Are you sure you have the right company?

Cheers, Sas

Rated 5 out of 5 stars

Easy to deal with and prompt delivery

Easy to deal with and prompt delivery, will definitely use again.

20 July 2021
Car Body Panels 4U logo

Reply from Car Body Panels 4U

Hey John,

Thank you for taking the time to leave us a 5* review. Much appreciated. Glad you were happy with our delivery and customer service team.

Cheers, Sas

Rated 3 out of 5 stars

Happy with service but not with courier…

Happy with service but not with courier , as this took two weeks.

6 July 2021
Car Body Panels 4U logo

Reply from Car Body Panels 4U

Hi Linda,

Thank you for leaving us a review. Sorry the courier didn't meet your expectations. We use a mixture of DX and ParcelForce who typically offer a great service. Glad you were happy with our service though.

Cheers, Sas

Rated 3 out of 5 stars

It took a long time for the parts to…

It took a long time for the parts to arrive.

30 June 2021
Car Body Panels 4U logo

Reply from Car Body Panels 4U

Hi Nigel,

Thank you for leaving us a review on Trustpilot. Apologies for the delay this does happen from time to time. I hope you were otherwise happy with the quality of the sills.

Cheers, Sas

Rated 1 out of 5 stars

Waited couple of week for my panel that…

Waited couple of week for my panel that I ordered told me it was lost in the post sent me a new panel BUT wrong panel. I ordered N/S inner door panel BUT got sent O/S inner panel emailed your company BUT still had no reply back on what happens next. Would be nice to get an answer form your company.

24 June 2021
Car Body Panels 4U logo

Reply from Car Body Panels 4U

Hi Craig,

Thank you for leaving us a review on Trustpilot. Just checked your order and I can see you definitely ordered an O/S driver side panel. It's marked as O/S on our website last modified on 6th April and you ordered on the 6th June. If that wasn't made clear we apologise.

Cheers, Sas

Rated 2 out of 5 stars

Paid for two day delivery took over a…

Paid for two day delivery took over a week to come

23 June 2021
Car Body Panels 4U logo

Reply from Car Body Panels 4U

Hi Iain,

Thank you for leaving us a review on Trustpilot. Apologies again for the delay we hope you found the panels to a satisfactory standard.

All the best. Cheers, Sas

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