CarDelMar Reviews 

Unterschiedliche Aussagen
1.
auf der Buchungs-Webseite: Tankfüllung: VOLL - VOLL

2.
Buchungsbestätigung: This price does NOT include, payable locally: Take the vehicle with full and return with full..

Cardelmar has an easy website, good prices and excellent customer service. I booked a car with insurance at Cardelmar. The car rental company sent me a bill for damage to a side mirror the day after I returned the car. I contacted Cardelmar customer service, they replied within one day. I sent all the information they needed and they processed my claim within 4 days.
Wow! That's what I call good service.

Very bad service.
CarDelMar does not show the terms and conditions of the suppliers. They provide a final bill and even if I stated the situation of my arrival to them I needed to pay almost four times more when I got to the car rental.
Much better to use other company.

Very bad service at Sicilië !
Not the reservated car, much problems at the Office With documents.
Cardelmar doesn’t answer phonecalls to solve problems.
Advice, never rent a car at cardelmar!!

Rented a car, but it broke down (Avis / Maggiore). It was brought to the nearest garage. I was promised an update later that day but didn't get any news. I had to leave for the airport the next day. I contacted the garage myself and I could pick up the car. When I arrived at the drop off point (Avis / Maggiore) they couldn't give me a refund for the time that I didn't have the car. CardelMar refused to do it either. Apparently it is mentioned in their policy. So if the car breaks down you don't have any story.

This is what they have to say:

Dear Mrs Comminne,

The paragraph is the following:
Please be aware that according to our Terms & Conditions ( Point 22 - Refund of Excess ) costs such as vehicle recovery fees, charges arising from the car hirer losing rental days due to repairs, service fees,administration fees, handling fees, hotels, survey fees, telephone charges etc. are not refunded.

I have used CarDelMar before and was 100% satisfied. Got a very sharp price and even then an upgrade.

They are clear and reasonable on the insurance policy; and all information is clear. Thanks for the service.

booking is very easy and i never felt something like "dynamic pricing". i use cardelmar a lot for travels and the service was alway perfect. By the way, best pricing.

Update 18/10 : Finally complaint has been acknowledged by CarDelMar and part of the transaction is now refunded. Did cost a lot of hassle but glad that they now see that Easirent was 100 % wrong.
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Car del Mar is not supporting their customers in case a provider is not able to offer the car type hired. I hired a car with automatic transmission (which is far more expensive) and the supplier was not able to fulfil this.

I send a complaint and first reaction was to get a partial refund. However when supplier was not honouring this they said I got the car type I rented.
But I have photo proof and British Driver and Vehicle Licensing Agency clearly shows that car I got was not an automatic car.

They now try to get away with their terms and conditions which is not correct.

PS
easirent Luton, never use these supplier. Car del Mar, it would be a good thing if you stop using this company, as this is not their first complaint.

Unfortuneately I could not choose minus stars! I would highly not recomend renting from this company. I have traveled around the entire world and often with rental autos. This was the absolute worst expierience and it is not in a third world country but in beautiful Sardegna.The staff is totaly unfriendly and if it does not go their way they will just tell you to leave or hang up on you wich I witnessed at least 15 times in the 20 minutes I wasted in their crappy office...I wonder why or who for a customer that the front door is totally smashed in. I am a retired sales professional and have even been a trainer. THESE PEOPLE ARE HIGHLY TRAINED INSURANSE SALE PERSONS NOT RENTAL CARS...my car costed only 90 euros with insurance plus I travel with a travelers visa that covers the entire cost of Any Damage...because I would not pay an additional 250 euros for their insurance they are trained to sale...Like many other customers I was a stranded tourist alone with my 17 month old child tired, hungry, and with out an auto to reach my destination. I thankfully spend quite a bit of time in Sardegna. It is a wonderful place to visit as long as you steer clear of this Gold rental cars Olbia...Cardelmar. Your bargain car will be smaller than agreed and cost you more than a luxury auto by the normal vendors. DO NOT PAY THEIR CRAZY INSURANCE PRICE...LEAVE AND GO RENT IN THE MAIN BUILDING....SPREAD THE WORD!!!

rented a car in Switzerland with Billiger Mietwagen de. for a 2 week period.
The booked car was a medium SUV Ford Kuga (Escape) or similar. According to Photos on the website and on the voucher. What i received in Dubai was a compact Car Ford Ecosport. A very small uncomfortable car for a 1.90m tall person. (seat can not be changed in height etc)
The local company is working only with the 4 letter class code which was according to them the small car. we (customer) book according to presented Photos of the Model and Model Names but not according to codes.
The 2 Models can never be defined as similar !! After complaining I only got excuses and bla bla .. but no chance for a change to a car similar as booked. According to the local rental company it is common system of Cardelmar. They are really angry because they have to deal with many disappointed and angry customers booked with cardelmar as a broker.

What a disaster with this company. We arrived in Ibiza (flight was delayed) and had taken out all the insurances with CarDelMar, when we arrived we had to take additional insurances for airport tax, which we already had paid to CarDelMar, we now have an extra cost of €124.15. I called CarDelMar, who told that was our own problem and we should read the conditions carefully.. Unbelievable, if we had not paid the extra insurance they would not give us the car. DO NOT USE THIS COMPANY. THEY DO NOT CARE ABOUT THEIR LOYAL CUSTOMERS

I forgot my driver's license so couldn't rent (Calgary). I called to cancel but was told it was too late, which is fine, since it was on the first day of rental. When I asked them if they would at least reimburse me for half the rental period (4 days total) they declined and charged me for all 4 days, That is greedy business. A normal company charges only the first day for a no-show. I offered paying for 2 days. They took all the money without any consideration of the circumstances. Their approach is if that's what the contract says, who cares about the customer. Just money hungry with no consideration for the human being. Bad business. Next time, I will pay a few more dollars and use a normal company.

Fuel deposit was fully charged by Centauro Aeropuerto Palma de Mallorca even though the fuel arrangement was "full-full" and the Car was returns with full tank and deposit for fuel should have beencharged back. But now I wait since over three month for charge back.
Untrustworthy Car Rental!

Stay away it's a rip off
The actual car rental company will try to charge you as much as they can for additional insurances, extended rental time or anything like that. I booked with a car with All-inclusive-comprehensive car insurance for 17 days at a total cost 453.18Euro. When I picked up the car at the airport I was told that they won't accept my mastercard debit (same card that I paid with before) for the deposit unless I get an additional comprehensive insurance that cost 618.80Euro. I urgently needed the car and they refused to give it to me unless I'd pay the additional amount plus a 250.00 Euro deposit. So I had to pay 1071.36Euro plus deposit instead of the promised 453.18Euro. I'm not the only one. It's a rip off. Check other reviews very carefully and stay away.

They fool people, first they ask litle transaction, 1 Euro if you re creditcard works, than on they you arrive they take off money and tell you cant pay!! But you already paid! You try with other cards but they dont accept it!!!
Don t rent here, verry bad service and still not get money back!! Thinking of going to police!

They claim to offer all-inclusive, which excludes almost everything. Super misleading. Still offers the cheapest deal however this is some serious misleading they do.

Awful agengy that will not take any responsibility for any of it's failings. They will send the wrong information and then ignore you when you contact them to try and resolve it.

Avoid this company. They aim to benefit from your mistake or misfortune. Did your drivers license get stolen, no car or refund. Did you miss your flight due to cancellation, no car no refund. Did you brake your wrist so your partner has to drive, no car no refund.

We do NOT agree:
YOU SOLD US A CAR FOR € 117,76 WHICH COSTS AFTER ALL € 454,53 !!

We understood the amount for Cobertura Super of € 162,95 was insurance including car rental (117,76) and 117,76 would be returned after all, as we already paid that.
We understood “Fianza Tarjeta” € 43,17 was the extra insurance because of carnaval (.???)

You are now telling/ACTING as a car brooker and not the company we were hiring a car?
Neither did you warn us for the behaviour of your local agent Goldcar.
Neither did you warn us for the fact that WE SHOULD BE CAREFULL FOR ALL KIND OF EXTRA COSTST MEANWHILE the guy of Goldcar fluently speaks Spanish but hardly speaks English;

We did have more than enough money on our account (it was not a debit card but a common creditcard) with € 3000 limit a day and we just arrived. So “Fianza Tarjeta” € 43,17 is just stealing money !

We were not told told about Flex Fule Operation cost € 15,86 otherwise we would have retuned it loaded with fuel

In this way we’d better could have go to Avis etc.