CarDelMar Reviews 

13,868
TrustScore 2.5 out of 5

2.4

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Rated 3 out of 5 stars

There should be a pop up window where a customer would be informed about the fee and if he accepts the fee to proceed forward.

Rated 1 out of 5 stars

Cannot agree more with all the one stars ,would give 0 if i could. Cause this is the incompetence and lack of commitment of their staff. 2 months passed and I’m still chasing my money , deducted after... See more

Rated 1 out of 5 stars

I've had issues with two car rentals with CarDelMar and have contacted the Customer Support regarding both issues. The issues were the exact same to the dot (I was charged Border Crossing fees even t... See more

Rated 4 out of 5 stars

If the rental times in the booking request are outside of opening hours of the Car rental company it should not be allowed to proceed with the booking. ... or there should be a pop up window where a... See more

Company details

  1. Travel agent
  2. Car accessories shop
  3. Car rental company

About CarDelMar

Information provided by various external sources

It’s a great idea that we’re more than a little proud of... Thanks to our worldwide network of partnerships, there's only one name to keep in mind for the best value for money in international car hire! Go to CarDelMar.com now!

Contact info

2.4

Poor

TrustScore 2.5 out of 5

14k reviews

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2.4

All reviews

(13,868)

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Rated 5 out of 5 stars

guerin

hi
you booked me with guerin. wonderful company, really quick counter staff and pleasant to deal with
easy to find just outside exit doors at faro
car was quickly checked and we were away
car was to be returned full as we received it
on return checked quickly and efficiently by staff
by deposit returned quickly
first class all round
will use again
regards john

2 May 2016
Unprompted review
Rated 5 out of 5 stars

All round good service

Our car hire was with Auto Rent who we have used before. They are one of the best at Faro. The staff are friendly and helpful, the car is always fine and their prices are fair. They also use the 'full to full' fuel policy which is much better than some other companies use. I would definitely recommend them.

29 April 2016
Unprompted review
Rated 4 out of 5 stars

Everything Fine!

The partner company in my case was Avis, at Lisbon airport. The service was great, albeit with an expected long queue. With other agencies I have booked through I have been hit with large additional unexpected costs, but not with CarDelMar (this hire I booked through CarRentals.com).
My only reservation was that I had asked for return with full fuel, but was charged a fuel surcharge. This was not an issue as the fuel charge was reasonable and I did sufficient miles to more than empty the tank. This would of course affect others that would not use all the fuel paid for.

25 April 2016
Unprompted review
Rated 5 out of 5 stars

A great deal

The car was an upgrade, which was a really pleasant start. It was also a diesel which meant our fuel costs were significantly reduced. It was also brand new with only 850 kms on the clock.
The member of staff was really helpful and made our tour of Iceland excellent due to his advice on where to go.
The price of the vehicle was lower than most of the well know rental companies, but the service was just as good, if not better.
(we have driven rentals in many countries)
Pick up and drop off was easy with the least amount of fuss.
All together this was a great deal

25 April 2016
Unprompted review
Rated 5 out of 5 stars

A really good service that met all our needs.

Car Hire Companies in tourist resorts can be a real pain to deal with - even the best. CarDelMar take the hassle away, explain the insurances and save you a bit of money in the deal. It doesn't stop the hire company agents trying to sell you all kinds of extras but it gives you the confidence to politely refuse. I will use them for all my car hire requirements.

17 April 2016
Unprompted review
Rated 3 out of 5 stars

Wrong local partner name

Everything was great except we were told the name of the local partner at Johannesburg airport was 'Keddy'. None of the car hire firms at the airport knew anything about this firm. We ended up having to phone you to be told our car was booked through 'Europcar'. Valuable time wasted as we then had to join the back of the queue.

11 April 2016
Unprompted review
Rated 3 out of 5 stars

Car fiine but disppointing extras

Collection was good but a bit of a hassle getting buses to and from depot.
Car was fine. Directions back to parking hire were not provided thus necessitating phone call.
The ski rack was useless and staff were reluctant to assist. It was so useless it could not be used or removed, it tiook great effort to release the skis. I am contacting Customer Services as it was not fit for purpose.

9 April 2016
Unprompted review
Rated 4 out of 5 stars

Car OK helpful service

Car pick up & drop off service, efficient, friendly people. One issue with flat battery dealt with quickly & efficiently & no ongoing problems

3 April 2016
Unprompted review
Rated 5 out of 5 stars

Cost effective

Car Del Mar, as an agency, was able to source a hire car for around 20% less than other agencies or going direct to the car hire providers. The car hire firm used (Europcar) was able to provide a car suitable for 6 people plus bags.

28 March 2016
Unprompted review
Rated 1 out of 5 stars

Terrible service

Took 2 hours to get the car from the airport - badly mismanaged and understaffed car company

28 March 2016
Unprompted review

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