There should be a pop up window where a customer would be informed about the fee and if he accepts the fee to proceed forward.
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Cannot agree more with all the one stars ,would give 0 if i could. Cause this is the incompetence and lack of commitment of their staff. 2 months passed and I’m still chasing my money , deducted after... See more
I've had issues with two car rentals with CarDelMar and have contacted the Customer Support regarding both issues. The issues were the exact same to the dot (I was charged Border Crossing fees even t... See more
If the rental times in the booking request are outside of opening hours of the Car rental company it should not be allowed to proceed with the booking. ... or there should be a pop up window where a... See more
Company details
About CarDelMar
Information provided by various external sources
Contact info
United States
- www.cardelmar.com
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ripped off for door lock ,which showed know sign of damage
auto rent .don't ever use this car hire firm , got ripped off for door lock .on car return .he did not look at any thing went straight for the door. thats why the car hire was cheap. Cost me 350 EUROS .
Great service as described and were able to answer questions pre-departure
UK based contact number was useful when needing to enquire about collection and drop-off times in Iceland. Very happy overall.
guerin
hi
you booked me with guerin. wonderful company, really quick counter staff and pleasant to deal with
easy to find just outside exit doors at faro
car was quickly checked and we were away
car was to be returned full as we received it
on return checked quickly and efficiently by staff
by deposit returned quickly
first class all round
will use again
regards john
Very friendly and first class service
No problems with this service they gave our group a professional welcome car first class no problems pick up and return will recommend in future
All round good service
Our car hire was with Auto Rent who we have used before. They are one of the best at Faro. The staff are friendly and helpful, the car is always fine and their prices are fair. They also use the 'full to full' fuel policy which is much better than some other companies use. I would definitely recommend them.
Excellent service
I have great experience hiring car through CarDelMar, and price was better than any other site.
Everything Fine!
The partner company in my case was Avis, at Lisbon airport. The service was great, albeit with an expected long queue. With other agencies I have booked through I have been hit with large additional unexpected costs, but not with CarDelMar (this hire I booked through CarRentals.com).
My only reservation was that I had asked for return with full fuel, but was charged a fuel surcharge. This was not an issue as the fuel charge was reasonable and I did sufficient miles to more than empty the tank. This would of course affect others that would not use all the fuel paid for.
A great deal
The car was an upgrade, which was a really pleasant start. It was also a diesel which meant our fuel costs were significantly reduced. It was also brand new with only 850 kms on the clock.
The member of staff was really helpful and made our tour of Iceland excellent due to his advice on where to go.
The price of the vehicle was lower than most of the well know rental companies, but the service was just as good, if not better.
(we have driven rentals in many countries)
Pick up and drop off was easy with the least amount of fuss.
All together this was a great deal
A really good service that met all our needs.
Car Hire Companies in tourist resorts can be a real pain to deal with - even the best. CarDelMar take the hassle away, explain the insurances and save you a bit of money in the deal. It doesn't stop the hire company agents trying to sell you all kinds of extras but it gives you the confidence to politely refuse. I will use them for all my car hire requirements.
Wrong local partner name
Everything was great except we were told the name of the local partner at Johannesburg airport was 'Keddy'. None of the car hire firms at the airport knew anything about this firm. We ended up having to phone you to be told our car was booked through 'Europcar'. Valuable time wasted as we then had to join the back of the queue.
Car fiine but disppointing extras
Collection was good but a bit of a hassle getting buses to and from depot.
Car was fine. Directions back to parking hire were not provided thus necessitating phone call.
The ski rack was useless and staff were reluctant to assist. It was so useless it could not be used or removed, it tiook great effort to release the skis. I am contacting Customer Services as it was not fit for purpose.
Excellent service.
Could not fault anything. Lovely car at a reasonable price.
Very good
Had no problems , enjoyed a top of the range car.
Cheaper would be better !
Car OK helpful service
Car pick up & drop off service, efficient, friendly people. One issue with flat battery dealt with quickly & efficiently & no ongoing problems
No problems at all, decent car, good service
No problems at all, decent car, good service.
Cost effective
Car Del Mar, as an agency, was able to source a hire car for around 20% less than other agencies or going direct to the car hire providers. The car hire firm used (Europcar) was able to provide a car suitable for 6 people plus bags.
Terrible service
Took 2 hours to get the car from the airport - badly mismanaged and understaffed car company
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