CarDelMar Reviews 

People, save yourself some hassle. The price is too good to be true right? See until they bite you.

Here is what happened:
- Booked a car online (with Thrifty via AutoEscape/Caldermar)
- Tried to change the reservation, emailed AutoEscape, no reply for two weeks
- Called Thrifty, they said NO RESERVATION for OUR NAME in the day we booked.
- Tried to call them via several phone numbers (NL, UK, DE), all of their phone deactivated. Seriously.
- Checked online that AutoEscape is part of Caldermar, so I submitted complain to Caldermar
- Being called back, with 'Unknown number' phone number.
- At this time I had enough, I want to cancel the reservation. The guy said yes he can cancel the reservation without fee. But first confirm it with Thrifty.
- My ticket being closed, saying that Thrifty confirmed my reservation and will send me reservation code to my email and call me back.
- No email received, but there's lady from Thrifty called me. However, the price is different (the extra kms is 600% more than agreed upon. Yes, 7 times more), plus extra pick up fee.
- Didn't agree with that, so I went back to the ticket. The ticket has already been closed, I can't reopen it unless I call customer service or send an email. Can't make new ticket.
- I sent an email to 'contact' and 'klantenservice' , none replied until now. The second one give me an error delivery failure notice.

Seriously, this is still half of the hassle. Brace yourselves.

- I called the customer service, asked to get ticket reopened
- Ticket was reopened
- I entered detail asking for change of booking
- Ticket was closed, saying they can't help
- I called the customer service, asking just simply to refund all the money
- The guy said it's ok, he will refund the money without any cost
- The money was refunded, but NOT in full
- I called the customer service, they say can not help to reopen the ticket, I need to send an email to those email address. Why? Somebody else did reopened the ticket without email conversation.
- He admitted that the administration fee should have not charged to me, but he can't help so I need to send an email (which never replied/gives error, see above)
- At this time I got a bit fed up. I explained the problem again, I was angry, I was firm but I made sure I didn't shout, that was hard. I said maybe it's easier to just claim the insurance via credit card.
- He closed the phone call. Seriously. I dont remember the name but I called on 23 of February around 10.30, reference number is stated below.
- I took a deep breath, called them back. He said he will send me an email that I can reply.

I'm still waiting. I will keep you guys updated.

UPDATE 1:
- Didn't receive any reply until afternoon
- Called customer service, after reading my ticket, this guy explained that I need to pay admin fee (duh!). So I explained why I think I do not need to pay admin fee, and two of his colleagues confirmed that they agreed on that.
- So, basically I asked firmly, what was the chance of me getting full reimbursement? If the chance is too low, I will just try to save more hassle and call the credit card company since I have insurance for this. He explained that I will have high chance of getting my money back and he'll help me to write a note to 'klantenservice' about the problem. This guy was helpful.
- After several hours, I got my ticket reopened and they asked my IBAN for the reimbursement of admin fee (finally.. at least, almost finally)
- So I sent it to them and wait for reply.

PS : Guys, if you purchase something too cheap to be true, please use credit card, at least you are entitled to insurance. It seems that the credit card company have more power and authority.

Still waiting for my money back, will add update if I receive something.

I booked a hire car on the cardelmar website on the 17th December 2016 for a trip scheduled in fuertaventura for march 2017.
The original booking advertised on their website read full to full fuel policy for the price quoted however on scrutinizing the voucher posted it read full to empty. Such fuel arrangements carry a extortionately high cost. When I eventually was able to contact a customet service rep to try and explain their error they were less than helpful or sympathetic and basically stated there was nothing I could do other than cancel and rebook. Obviously I am aware I can cancel but by doing so I lost out on cheaper early booking rates!! They don't listen, they don't care and in my opinion are an organisation not to be trusted stay well clear..I will never use cardelmar ever again. If you do happen to find a perceived "good rate" on their website be sure to take a snapshot of the deal and remember to ensure you have the date and chosen fuel policy highlighted.

DO NOT USE THIS COMPANY!!!!!! THEY DO NOT REFUND YOUR DEPOSIT - ABSOLUTE DISGRACE OF A COMPANY - SAID THERE WAS DAMAGE TO THE CAR EVEN KNOW THERE WAS NOTHING WRONG WITH IT AT ALL!!!!!!!! I HAVE THE DOCUMENTS TO PROVE THIS!!! - THEY SAID THAT THIER PARTNER COMPANY (DICKMANS) ARE JUST NOT RESPONDING SO THEY ARE NOT GIVING MY DEPOSIT BACK!!! WHAT A SHAMBALS!! I AM REPORTING THEM TO TRADING STANDARDS AND MY BANK!!!!!!

STAY WELL CLEAR OF THE THIEFS!!!!!!

Booked a car for the same day. Absolutely no indication that I would require proof of address (utility bill or the like), before I booked (this only came through after, which given I booked the same day, meant it was impossible to cancel the order with 24hrs notice). Was unable to get the car and subsequently offered no refund. Manager on phone was extremely rude, illogical and unhelpful. And actually put the phone down on me! Terrible and fraudulent experience. Avoid.

We booked our car with a local company in Pisa with cardelmar. Since we arrived the night before quite late, we stayed near airport and booked our pick up from airport. Before leaving our hotel, we called a few times to the number of the car company but no one picked up. This was during opening hours of the company. Anyway we arrived at the airport on time for the pick up and called agency again. No one picked up. We gave up and called car del mar. They said book another car and ask for a refund on return to London. We did. But company said phone line is working and we cannot do anything! Amazing company!

No issues, good communication, clear pricing and voucher price below regular rental price - recommended

I had booked with CardelMar a car at Bari airport incl. full insurance, incl. return into other place (total booking price 275 €). Europcar has been the selected car rental company.
I did not get the car with the booked conditions for the agreed price. Considerable Extra charges for insurance, for car return to other place!
My effective cost were 466 € even with a lower grade insurance!!!
So the booking via CardelMar (CdM) was absolutely misleading. And CdM charged me for this booking service 52 €.
My conclusion: Never again with CardelMar. This was also the recommendation by the local Europcar rental people.
My written complaint from 24.9.16 has never been answered by CardelMar.

Ik had een auto gehuurd via de site van Car Del Mar bij Greenmotion.
Het begon al bij aankomst op vluchthaven Alghero,

Omdat het regende had de medewerker geen zin om met ons mee te lopen naar de auto,
Dus moest ik zelf maar 500 M door de stromende regen lopen met een papiertje waar wat kruisjes op stonden waar de schade (wat krasjes) op de auto zich bevonden om dit zelf te controleren,
Als het niet in orde zou zijn moest ik maar even terug lopen en me weer melden aan de balie.

De tank van de auto was leeg en van binnen was de auto zeer vuil met zand en bladeren.

Enkele dagen later blijkt dat de airco niet werkt 35 gr buiten en er komt alleen maar hete lucht uit en auto.
Tevens geeft de auto melding dat airbag systeem niet meer werkt.

Gemaild en gebeld met greenmotion, Die geven aan dat ik de auto kan ruilen,
Aangegeven dat ik 250 Km van Luchthaven Alghero vandaan ben en dat er ook volgens hun website een vestiging 20 KM van mij vandaan is of ik hem daar kan omruilen.
Dit was niet mogelijk ik moest maar voor eigen kosten 500 KM (250KM heen 250KM terug) rijiden om de auto om te ruilen want de vestiging bij mij zou gesloten zijn in hoog sizoen ?.
De anders oplossing was de auto op eigen kosten laten repareren bij een lokale garage (DIT NOEM IK GEEN SERVICE) .

Vervolgens CarDelMar gemaild of die nog ietst konden doen, En die geven wel heen heel kort antwoord :

Bedankt voor uw e-mail. Greenmotion heeft u een oplossing gegeven en dat is het enige wat men voor u kan doen.

De rest van de tijd dus maar met alle ramen open gereden en auto ingeleverd zoals ik hem ontvangen had met lege tank),
Nooit meer CarDelMar en Greenmotion
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English translation
------------------------------
I had rented a car through the site from Car Del Mar at Green Motion.
it began on arrival at Alghero airport,

Because of the rain the employee did not wanted to walk with us to the car,
So I had to walk 500 M through the pouring rain with a piece of paper with some crosses where damage (some scratches) on the car were located to check this myself , and if it would not be okay, I just had to walk back and report back to the counter.

The tank of the car was empty and the inside oft he car was very dirty with sand and leaves.

A few days later the air conditioning was not working any more , 35 gr outside, and only hot air out of the fans and car gives notification that airbag system was not working any more.

Emailed and phoned greenmotion they say :i can trade the car for one with working airco ,I indicated that I am away 250 Km from Alghero Airport.
According to their website there is a establishment
of Greenmotion 20 KM away from me can I exchange it there.
This was not possible, I had to drive on own cost 500KM (around 250KM back and forth) becourse the establishment
of Greenmotion near me would be closed in high sizoen?.
Or otherwise i can go to a local Garage to repair the car at own expense (THIS IS NO SERVICE).
Then i emailed CarDelMar and givingme a very short answer:

Thank you for your e-mail. Green Motion has given you a solution and that is the only thing one can do for you.

So the rest of the time i had to drive with all Windows open and returned the car as I had provided him with empty tank)
No more CarDelMar and Green Motion

Rented a car in March 16 with full excess waver. Slightly damaged in carpark. Complied with all their terms and applied for refund. They accept we have given them the full information and its all correct but now in August they still have not refunded the £152. I have made 20 phone calls and I now regard this as fraud on their part and theft. AVOID AT ALL COSTS.

Cheap rent, and kind the personnel and the service.
Terrible (low quality) tires, car scratched outside, and one low beam burned.

It was very easy going process and the people from Avis were very friendly.

quick pick up ( just missed each other because of wrong terminal, but didnt take long anyway) and return.
No insisting for extra insurance ( I was all covered by cardelmar) unlike most of the time in europe...staff was nice, car almost new ( ok ok,,,there was no water for the wind shield wipers ,only negative point)
all together a smooth car rental, I would use it again

Good car and friendly people.

I would never recommend Cardelmar to anyone!

I have only by looking through my bank statements noticed that
i have booked a car for 82 euro and cardelmar have for the same booking deducted in total 444€ from my account there is aparently 2 exact bookings made, nobody told me that i had two cars when i picked up the one car, and since i am alone i can't drive 2 cars and also no 2 cars left the rental company, so therefor there is of course happened an error which I should not be paying for! maybe this can happen but to get in touch with CARDELMAR is impossible, the most frustrating is you do not get any answers to you emails and when you call they want you to sent an email and can "unfortunately" do nothing for you on the phone???
This is a big problem for everybody since we all at some point in life need to rent a cars and the companies are doing exactly what they want and then they do not reply their costumers... I recommend everyone to to open cases at wwwconsumereuropedk ( that is the danish page but it is also i other languages ) it is totally illegal to deduct money from peoples accounts without their concent!!

Car supplied was a Nissan Qashqai through Thrifty/Dollar. Clutch went on first car after 4 days. Car was replaced, but headlights on that one first flickered then stopped working altogether. Both cars were far from new, both with about 65,000km on them.

Booked a car with hertz through car del mar. Very reasonable price for a medium size car. Was offered a Jaguar XE! Very modern and easy to drive ( automatic). No issues.

Not only was I charged twice for the same booking, but could not contact them by e-mail address they provide, despite many attempts. They do not give a damn.
There's no possibility of cancelling reservations even in remote future - they do not answer e-mails, nor pick up the phone.
Do not deal with them. Never.

No problems, new car, good service

Don't use this company , when we turned up to get our car it was too small and that they had us down for 'Small' car when we had booked for an Eco (the next size up) , impossible to argue with them as you don't pick up the car from them , instead it was through a company called 'Inter Rent' , who again you don't get the car from , its then through Europacar . They claim they are just working for 'Inter Car' and that they can't help .

Its a massive SCAM . Do not book with them , go direct with a reputable car hire company and not one of these cheaper brokers , ive learnt my lesson .

Also , when getting the car they said it was a 100 mile limit per day , I've never heard of this before . SCAM
AVIOD AVIOD AVIOD

I was very disappointed with the car hire. When searching on your site I specifically requested full to full on the website as I have done on previous tines I've used the site. There were very cheap car rentals but I opted for the full to full fuel. Only to get the car rental place and be slapped with a €91 bill for fuel!! I was not happy and not expecting this!!!