Card Factory plc Reviews 

Debbie at Rainham precinct was very friendly and
helpful. Card shop well stock and nicely presented.
Very good experience

Went in to card factory today in st annes.the lady was very helpful and polite.i ordered two birthday balloons and extra bits.went back later to collect them.nothing to much for her very helpfull

Lovely staff member Helen at the Lowry centre

I visited Malow store today. Staff were suwr friendly and helpful. Store was nice, clean and well stocked

Recently needed a large amount of balloons inflating at the Crystal Peaks Card Factory - Anita and Lauren were extremely helpful and sorted our request out quickly and efficiently! Thank you!

Today is my daughters 5th Birthday. I purposefully travelled 13 miles yesterday to the nearest Card Factory to buy a helium canister for her balloons. I should have had a hunch something was off when I was sold one put behind the till like it had been returned. This morning we have gone to use it and its completely empty. £30 wasted and several large balloons I now cant use.

I selected 4 cards for the offer in-store and when I got to the till I was pressured in to buying a bundle of generic cards and this invalidated my offer. The offer in store for 4 cards for the price of 3 then becomes a potential scam. I have been in touch with customer services who haven't been able to help and all I asked for was some sort of goodwill gesture like a gift card for the difference rather than me trundle all the way back to town with an arthritic knee and refund the whole lot.

I used The Card Factory to send a few surprise birthday balloons. They got delivered ok, however, they did not put a message that I had specifically written in the box of balloons. When I told customer service they said, check in the box! It should be there. Well it wasn't and they didn't really care or want to discuss further. Very disappointing all around. That is the one thing I wanted for my personal message included with the balloons as it was a big joke in the message.

Visited the store at Cortonwood at the weekend to buy gift wrap. As always, all the staff are happy and nothing is too much trouble. I’d say it’s the most welcoming store on the retail park

Yesterday,25th April, I purchased something at the Burnham on sea branch of Card Factory, I was served by a really lovely lady who went out of her way to help me, she served me with a smile and made my experience shopping at Card Factory a good experience,it was the lady at till3, so thank you for being so kind and helpful, I have always found the staff at Card Factory Burnham on sea really nice

Banners for birthday not long enough & writing small. Age balloons are upside down so when hanging the number is wrong way.

I was visiting the Hinckley store for the first time yesterday and was helped and served by Hemma , she was very helpful and friendly and gave really good customer service would definitely return to this store again.

I have used Card Factory for a while now and found them to be Brilliant! Great choice of cards and very competitive prices. Ordered 5 cards to be delivered to myself and was a little worries about them getting damaged but they arrived in box. Was delivered ahead of time too. :-)

went into Honiton shop for cards. Couldn't find all the ones I needed. The staff were really knowledgeable, courteous and patient. Fantastic service.

Attitude of manager at Daventry Road Coventry Store.

The manager of the daventry Road store is appalling. She is very condescending when talking to her. I have visited a few times and she even speaks down to her staff. She has advised it would be an hour wait for one balloon inflation even though I am the only customer in store. If you ask for help looking for something she makes you feel awkward and bad for doing so - not the best customer service. People I have spoken to have also had similar comments. The store has potential to do well with the locals as it’s located in a handy shopping parade. Do better!

I have been using card factory a long time but my last order was very disappointing, the card has changed and not for the better, I even ordered a card I already had and it has changed from a lovely embossed card to a shiny cheap looking card and the price has gone up, won’t be using them again!!!

My wife visited the Cardiff store today and was served by Ian who was friendly helpful and polite .

Hi, me and my partner visited robin park card factory today and experienced homophobia and discrimination upon entering the store Chelsea I’m guessing the manager made a derogatory comment to the member of staff behind the counter making me a man and my male partner very uncomfortable and unwelcome to the point where we will not be visiting this store again I would rather pay the parking fee and visit the Wigan town center store instead would strongly not recommend this store to my friends and family

Excellent service amazing prices and selection from the St Austell branch very very pleased

I visited the Card Factory Littlehampton store today and got a bit confused about what I needed for a birthday party, I was helped by a lovely woman called Mandy, think she was the store manager, she was fantastic, so helpful and knowledgeable, she showed me various things that I hadn’t thought of for a party and I was so pleased with what I bought.
I got balloons, cards, party bags and lots of great gifts.
I have already recommended this store to my friends as I found the customer service so very good, well done Card Factory!