Card Factory plc Reviews 

WAKEFIELD shop - Amazing customer service from Jenny. Always happy to help, goes out of her way to find anything not on the shop floor. Thank you 😊

Went to Falmouth card factory was served by a lovely lady called Helen she went above and beyond to make sure me and my mum left happy she was professional and asked lots of questions when we were unsure about something to find what we wanted
Thank you Helen

Used to rate The card factory but not no more delivery next day is poor and they use royal mail but still take your money.

They are always very helpful when you are looking for any cards, if you can't find one, and they are very friendly also, this also includes, gorleston and gapton hall. norfollk.

I didn’t even want give them one star.
Myself and my partner have just been verbally abused bythe shop manager at marina quay in Rhyl. His name is Martin and he should not be allowed to speak to anyone like he did. Stay away from him at all cost!

Rude staff and rude manager in the Liverpool one store. Overpriced though the window sign stated prices from £2.29 but all them balloons had been placed into 3/4/5 bunch balloons wanting nearly £15/£20 for them not worth it when single balloons start from £2.29 or so they claim in the window signs. 14/3/26 manager rude and shouting at myself for asking why they haven’t got single balloons when CARD FACTORY ARE ADVERTISING THEM AS BEING SOLD. Maybe should take this false advertisement down if only selling in bunches worst £10 not £15/£20

Bought the cards we wanted, staff very friendly. Will shop here again when we require cards etc.

I tried to email in rather than write public but there’s only a chat bot and it said it’s not in working hours? If it just let me send an email you could see and action it when it is working hours?
I didn’t need to have a live instant chat.

Usually I would have said this is a decent place with cheap cards hence the two stars but today it took me forever to find a decent card because they all said “Mom” which I know is used in some places like Brum which is fair but let’s face it, it’s just another americanisation we are going to be forced to adopt and I can’t stand it. A few cards sure for those who do and those travelling (but American Mother’s Day isn’t even the same time) but at least a third of the cards?

I thought that would be the end of it but then it was near closing time and there was a queue so I carried on browsing waiting for the queue to not be there (I was the only one left except the queue) when the girl at the till seemingly annoyed, announced they were closing soon to just me. I already knew that as the other girl politely informed me and was happy to go straight to the till but seemed a bit unnecessary to announce in front of everyone else that you were annoyed at me not waiting in line. So I joined the queue just to have to wait there to appease, would have taken the exact same amount of time except it was wasting my time as well

Would strongly avoid using their online service. I used their online service to purchase two cards due to me ending up in hospital suddenly. I was very out of it on medication at the time and did not double check the address and missed off the door number. * just want to add that most online service providers stop the order going through if the address is not correctly filled*.. anyway. I noticed the error so contacted customer service. I was informed that this was already showing as dispatched so they couldn’t amend the address or provide a refund however the cards would be returned to them and a note will be put on my order to provide the correct door number.

It has been almost two months since this happened and I’ve had no cards and no refund! It was only two cards and has cost me £7-£8!! Wouldn’t have been too fussed if the cards actually turned up!

Just to add to card factory’s response because they clearly didn’t read my review properly. The order definitely hasn’t been passed to them and sent out again as it’s now been well over a month since the expected delivery date

I was at the Aberdeen Beach boulevard store on Wednesday 4th of March. I was served by a lady called Laura and she was very polite and offered myself and other customers a helping hand. She was delightful and delivered a friendly and professional service. She was very knowledgeable and told me about the special offer in store which was a great deal. I always use card factory to buy cards aa it always has highest quality products for a fantastic price. Thanks for your help Laura and for making me feel welcome

I go in card factory quite a lot and the staff are very friendly and helpful I was in this morning the 3/3/26 and I got a nice greeting from Mandy at deepdale she’s always nice very friendly and helpful she’s a pleasure

Whenever I go into card factory at London Colney fields shopping park, I get a very warm welcome and the staff are all so friendly and helpful. Carla, Hayden, Paige, Lisa and Mohammed and there have been other staff sorry, I haven’t caught their name to give them a good review in this mention. Nothing is ever too much bother and staff are more than willing to stop what they’re in middle of doing to help me, a customer. Many thanks.

I visited your store in Rainham, Kent and was served by a lady called Debbie. Debbie certainly is a very good sales person who bought a smile to our faces on what was a cold , wet & miserable day. She was hilarious but very polite in trying to sell extra products to us, when we purchased birthday cards, balloons etc.
Well done Debbie!

We have been to Chester Frodsham Street on many occasions and thought we should recognise the excellent customer service Laura provides. She is always happy and smiling and insures we and all customers have everything they need. (Stamps). The store is always neat and tidy and provides everything we need for all occasions.
Laura is the best customer facing person we have meet in Chester.

A pleasure shopping at Diss branch. Generally have a good selection of cards and associated products. Selling off diaries and calendars at a mega low price was a bonus.
The standout thing here is the brilliant customer service received from the Manager Jules and also Zara. Always cheerful, happy, polite and helpful. A credit to card factory and how customer service should be. Thanks

I went to card factory in Greenford branch where I had the pleasure of being looked after by the lovely manageress Camille and her assistant Isabel.
What a fabulous branch the customer care is exceptional the service is outstanding thank you Camille for getting my order ready in time for valentines day🥳🥳.Camille was simply amazing the balloons were ready on time and beautifully presented.My venue looked amazing...I will be back for mother's day and Easter so see you soon ladies🎊🎊
Thank you again for going above and beyond the call of duty to bring a fantastic service .

recently purchased a mothers day present for my twin grandaughters to give to their mum for mothers day.The store was in Poole.The lady Bex was very friendly,a great advert for the store.

Bravo Lindsay & dreadful customer care from Robyn!!!!! Following a chat conversation on 12th Feb with Card Factory after placing a large order & then not being able to then place the order I was informed only after all my hard work in creating multiple personalised items that they are currently only able to post 3 small A5 cards to NI,& are working on updating their despatch processes following the recent government amendments - fine but why not make that clear on the website! However I was kindly offered a refund on postage as initially the postage would have been free - this was dealt with most efficiently by Lindsay however there should have been a refund in a 4th order but Robyn refused to refund that which in itself was a small inconvenience but to promptly cut off the chat & terminate it without explanation ruined previous good customer care - what a pity for other staff members working hard for customer satisfaction!

The staff at Card Factory Hessle rd Hull are always very helpful & friendly. The manager there Karen is full on board with everything & always has really good stock . Often more than the other card factory shops in Hull.

I bought a new baby card this morning It was brilliant, I could not find grandparent cards, I asked for help which was a real struggle....... was not bothered just pointed and said might be in the 3 for 2 section no surprise no card then told we don`t sell them (really) I will never ever shop at The card Factory again and we wonder why the high street is dying. Littlehampton store (am)