CardHolderShop Reviews 68

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

You'll like this Ogon quilted wallet - smart, holds all your cards and enough cash for your daily needs, and you can just get in other vital bits and pieces, like your car insurance certificate for ex... See more

Rated 5 out of 5 stars

Searched on line for metal cardholder and picked one that 'looked the part' - black with a 'background' geometric pattern - choice was on no other grounds. Once ordered, cardholder arrived with 2-... See more

Rated 5 out of 5 stars

Having ordered my Ogun card case, after only three days I had managed to dent it. Annoyed at this, I had contacted the cardholdershop HQ in Denmark and was attended to swiftly with my case after being... See more

Rated 5 out of 5 stars

From Online Order to Arrival (New Zealand) was so quick and easy.. Major great to do business with. Product exactly as shown and described, actually even better than I expected too.. Great Stuff,... See more

4.9

Excellent

TrustScore 5 out of 5

68 reviews

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Rated 5 out of 5 stars

Great service!

Having ordered my Ogun card case, after only three days I had managed to dent it. Annoyed at this, I had contacted the cardholdershop HQ in Denmark and was attended to swiftly with my case after being returned, replaced. I am more than happy with the service and look forward to ordering more products for friends and family throughout this coming year.

12 April 2014
Unprompted review
Rated 5 out of 5 stars

Superior product, superior service

You'll like this Ogon quilted wallet - smart, holds all your cards and enough cash for your daily needs, and you can just get in other vital bits and pieces, like your car insurance certificate for example. Zip closure is sturdy My long search is over!

31 March 2014
Unprompted review
Rated 5 out of 5 stars

I didn't expect the fast Service I got

From Online Order to Arrival (New Zealand) was so quick and easy.. Major great to do business with. Product exactly as shown and described, actually even better than I expected too..

Great Stuff, from Down Under New Zealand

28 March 2014
Unprompted review
Rated 5 out of 5 stars

Great product and great service

Excellent card holder, very pleased with it....strong, very pretty, ..there IS a limit to how many cards you can put in so if you have a lot you may possibly need two of these of find another larger option. Great service and quick delivery, very happy.

27 March 2014
Unprompted review
Rated 1 out of 5 stars

Ordered a month ago, still waiting.

I ordered a wallet on 16/10 and in still waiting one month later. I know it has to come to Australia but even so a month is excessive. What has really annoyed me though is that I have emailed customer service twice to ask where my wallet is and have had no response whatsoever. I'm hoping a bad review on here might finally get your attention.

15 November 2013
Unprompted review
CardHolderShop logo

Reply from CardHolderShop

We are sorry to hear you have been experiencing problems ordering. In October 2013 the former owners seized their activities and probably your order was received after they stopped. From February 2014 CardholderShop has new owners and service is our top priority. If an order is accidently lost, we will immediately resend it. Please contact us if you finally didn't receive anything and we will work out a solution.

Rated 1 out of 5 stars

very unhelpful customer service

I have just made my first purchase from cardholder shop, and was very disappointed with it and the service I received from customer service. on the web you get picture of the box, and it stated it comes in a gift box which it didn't come with one. When I complained they said, well It normally does come in a box but on this occasion it didn't. It came with little protection and when it came it was slightly damaged, they did say if I returned it they would send me another one out, and as it was for a Birthday present within the next two days, and it takes 5 to 7 days to receive another one I could not wait.
When I sent them a Email about that I never even received a reply, not even a discount or a box . I would not consider ordering from them again.

25 October 2013
Unprompted review
CardHolderShop logo

Reply from CardHolderShop

We are sorry to hear you have been experiencing problems with the service of CardholderShop. In October 2013 the former owners seized their activities and probably your complaint was received after they stopped. From February 2014 CardholderShop has new owners and service is our top priority. We would like to offer you a 30% discount on your next order. Please contact us to get your discount code.

Rated 2 out of 5 stars

Love the products HATE the SHIPPING !

Second time I order from the indeshop
LOVE the Secrid wallets
first time I got a Secrid Slim Wallet Card Holder Vintage Brown leather, been with me for a couple of months holding up. Thought I would get a backup wallet just in case it starts falling a part ... Got the Secrid Slim Wallet Cognac Reptile leather... leather is softer than the first but kinda looks fake ...
But Must say I am totally unhappy with the shipping !
I just received the second shipment 29th Sept ( ordered 30th August )
Although International shipping but informed it would take 5-7 work days !!!
I am sorry to say that will not be ordering again unless they offer an option for FEDEX trackable shipping.....sad

29 September 2013
Unprompted review
CardHolderShop logo

Reply from CardHolderShop

We are sorry to hear you have been experiencing problems with the delivery of CardholderShop. From February 2014 CardholderShop has new owners and service is our top priority. We have a new logistic partner and orders outside Europe can take up to 14 days (instead of one month). We thank you for your feedback and will look for implementing an express service as well. As a courtesy we will send your next order Registered/insured without extra charge.

Rated 2 out of 5 stars

PostNL tracking system leaves much to be desired

You can't tell where you package is by looking at this tracking system, the status doesn't change for days as well, the presented information is confusing, e.g.
It says '23-9-2013: Parcel received in country of destination' and a few days later it says '25-9-2013: Parcel sent to country of destination'. Shouldn't these events go in reverse order?

26 September 2013
Unprompted review
CardHolderShop logo

Reply from CardHolderShop

From February 2014 CardholderShop has new owners and service is our top priority. We have a new logistic partner and believe the Track and Trace works better than before. Orders from the UK will typically be delivered between 2 and 4 working days.

Rated 3 out of 5 stars

Great priced items, slow delivery

The item I ordered was great and cheaper than anywhere else, but delivery is just terrible. Paying £3 for a small wallet to be delivered and taking over a week to arrive is just unacceptable, nothing should take that long to be delivered especially when I am paying for it. Really unimpressed with this aspect of it. Ok it said on the email to expect 5 to 7 days work delivery but still I don't see why it needs to take that long whether they tell you or not (although this is after you have placed the order) in this day and age it's pretty poor to say the least.

5 August 2013
Unprompted review
CardHolderShop logo

Reply from CardHolderShop

Our products are shipped from the Netherlands. Normally they arrive within 5 days. If this is not the case, we will put all the effort in needed to sort the problem. Customer satisfaction is our top priority.

Rated 5 out of 5 stars

danish new wallet

while working in Denmark my friend showed me his new wallet card holder, i just had to have one so went to Cardholder in the UK and ordered a new wallet. It arrived swiftly and perfect order from the UK. This is the future of small wallets !!

31 July 2013
Unprompted review

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