Sorry cannot name names but I can say without hesitation that the two people I spoke to were both friendly and helpful. The advice given enabled me to come to a swift decision. The follow up enquiries... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Right from the word go the experience has been brilliant all to the thanks to Myles who was on the phone call with us. He explained everything so well yesterday the 4th and the alarm arrived promptl... See more
Company replied
Miranda has been the only person, despite numerous phone calls to sort out why our new Careline alarm wasn't working. She realised that I needed to pair the machine with my router. No-one had told... See more
Company replied
Dylan was very patient, informative and helpful. He was proactive in my request to see if my Mum’s local Council could in any way subsidise the Careline products that she needed to keep safe from Fall... See more
Company replied
Company details
- #11 of 16 best companies in Emergency care service
- #22 of 29 best companies in Home Care Service
- #9 of 16 best companies in Home Help
- #31 of 46 best companies in Security equipment
Written by the company
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Written by the company
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Contact info
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, United Kingdom
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4.6
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Excellent customer service and peace of…
Excellent customer service and peace of mind
14 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your lovely feedback! We’re delighted to hear that you experienced excellent customer service and, most importantly, gained that all-important peace of mind.
Knowing our support helps you feel reassured means a great deal to us.
Nick
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave a review.
We're delighted to hear that you received first-class help from our team. Providing excellent support and service to our customers is always our goal, so it's wonderful to know that your experience was such a positive one.
We really appreciate your feedback and thank you for choosing our service. We look forward to supporting you again in the future.
Jess
Hello I found Farhad very helpful she…
Hello I found Farhad very helpful she was very patient I couldn’t understand everything but she did well with me thank you Julian
14 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave a review, Julian.
We're delighted to hear that Fahad was so helpful and patient while assisting you. We understand that sometimes there can be a lot of information to take in, and it's wonderful to know that Fahad took the time to explain everything clearly and support you throughout the conversation.
We'll be sure to pass your kind comments on to Fahad, who I'm sure will be delighted to hear your feedback.
Jess
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave a review.
We're delighted to hear that you found our service so helpful and friendly. Providing excellent customer care and support is at the heart of what we do, so it's wonderful to know that your experience was such a positive one.
We really appreciate your recommendation and your kind feedback. Thank you for choosing our service, and we look forward to supporting you again in the future.
Jess
Fahad was extremely helpful and…
Fahad was extremely helpful and meticulous in his approach to my request. Excellent service, thank you.
14 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave a review.
We're delighted to hear that Fahad was extremely helpful and thorough in assisting with your request. Providing attentive, detailed, and professional service is something we pride ourselves on, so it's wonderful to know that Fahad delivered such a positive experience.
We'll be sure to pass your kind feedback on to Fahad, who I'm sure will be delighted to hear your comments.
Jess
Myles answered all my questions
Myles answered all my questions, very patient! Explained everything. Great, thank you.
11 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave a review.
We're delighted to hear that Myles was able to answer all of your questions and provide clear explanations throughout. It's wonderful to know that his patience and support helped make the experience a positive one for you.
We'll be sure to pass your kind comments on to Myles, who I'm sure will be delighted to receive your feedback.
Thank you for choosing our service, and we look forward to supporting you again in the future.
Jess
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the process simple and that the member of our team was helpful throughout. Providing straightforward, hassle-free support is exactly what we aim for, so it's great to know we met your expectations.
We really appreciate your feedback and thank you for choosing our service.
Jess
The young lady was very polite and…
The young lady was very polite and apologetic and was able to resolve my dad’s problem fast
13 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave a review.
We're delighted to hear that the issue was resolved quickly for your dad and that the member of our team provided such a positive experience. It's wonderful to know that she was polite, understanding, and apologetic, while ensuring the problem was dealt with efficiently.
We really appreciate your kind feedback and will make sure your comments are shared with the team.
Thank you for choosing our service, and we look forward to supporting you and your dad in the future.
Jess
Five weeks of poor communication
I have given one star due to the extremely poor communication from Careline365. I have made numerous phone calls and sent multiple emails over seven weeks, repeating the same information again and again.
Despite this, I kept receiving overdue payment notices, and no one seemed to take ownership of the issue. To make matters worse, the email asking me to complete this review was sent to Mr Melvyn Jones — not myself, Mandy Bennett — even though I am the one who has handled all communication, calls, and emails throughout this entire process.
Overall, the experience has been frustrating, time‑consuming, and completely avoidable.
12 August 2026
Reply from Careline365
Good Morning,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and the frustration caused by the communication issues you've described. We understand how disappointing it must have been to repeatedly provide the same information over several weeks, continue receiving overdue payment notices, and feel that your concerns were not being fully resolved.
We also apologise for the email being addressed incorrectly. We appreciate that you have been handling all communication regarding this matter and understand why this added to your frustration.
We take your comments seriously and would like to review what has happened. A member of our team will be looking into your concerns and will be in contact with you directly to discuss the matter further and work towards a resolution.
Jess
After experiencing problems with alarms…
After experiencing problems with alarms Ross helped me sort the problem with patience and professionalism.
13 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave a review.
We're sorry to hear that you experienced problems with your alarm, but we're delighted that Ross was able to help resolve the issue. It's wonderful to hear that he assisted you with patience and professionalism, ensuring your concerns were addressed and the problem sorted out.
We'll be sure to pass your kind feedback on to Ross, who I'm sure will appreciate your recognition.
Thank you for choosing our service, and we look forward to supporting you in the future.
Jess
Hannah was very pleasant and helpful…
Hannah was very pleasant and helpful and dealt with my requirements efficiently
13 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave a review.
We're delighted to hear that Hannah was pleasant, helpful, and able to deal with your requirements efficiently. Providing friendly, professional service and ensuring our customers' needs are handled promptly is something we take great pride in.
We'll be sure to share your kind feedback with Hannah, who I'm sure will be delighted to hear your comments.
Thank you for choosing our service, and we look forward to supporting you again in the future.
Jess
Reply from Careline365
Good Morning,
Thank you for taking the time to leave a review.
We're delighted to hear that you found our staff friendly and helpful, and that the instructions were easy to follow. Providing clear guidance and excellent customer service is something we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing our service. We appreciate your feedback and look forward to supporting you again in the future.
Jess
Decided to call rather than do online…
Decided to call rather than do online and made right decision as got great personal service from Carrie. Good recommendations and options, made the process easy, she was cery friendly abd a pleasure to deal with. She certainly earned her Spurs ! Thank you
13 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you chose to call and received such great personal service from Carrie. It's wonderful to know that she was able to provide helpful recommendations and options, making the process easy and straightforward for you. We're especially pleased that her friendly approach made her a pleasure to deal with.
We'll be sure to pass your kind comments on to Carrie. I'm sure she'll be thrilled to hear that she "earned her Spurs"!
Thank you for choosing our service, and we look forward to supporting you again in the future.
Jess
What a kerfuffle
I have been with this company fir approximately five weeks. In that time My husband has been alerted six times that my alarm has been activated when it absolutely hasn't at all and I'm fit and well. Once he failed to hear his phone at 3.15 pm...and an ambulance arrived and attempted entry! Scary! Other tines we are sitting opposite each other reading /watching TV when he's called to say your wife's alarm has been activated.NO IT HADNT....On enquiring I was told that my number was not on file which it should have been as if my alarm activates, my mobile should be the first contact.......not my husband! Ive had one replacement pendant and now waiting for a second. If this doesn't work, then I shall be seeking to cancel my contract as the device at the moment is not for purpose.
13 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave a review. We're very sorry to hear about the issues you've experienced and understand how concerning these unexpected alerts must have been for both you and your husband.
Unfortunately, we have been unable to locate your account details from the information provided in your review. We would appreciate it if you could contact us directly by phone or email so that we can investigate this matter further.
We take reports of false activations very seriously and would like the opportunity to review your account, discuss the issues you've encountered, and ensure that your contact details and equipment records are correct. We also want to understand the problems you've experienced with the replacement pendants and work towards a suitable resolution.
Please get in touch with us at your earliest convenience, and a member of our team will be happy to assist.
Jess
The whole process was seamless from…
The whole process was seamless from initial contact to placing an order. Joseph took me through the process and was authoritative, knowledgeable and confidence inspiring.
13 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to share your feedback.
We're delighted to hear that the whole process was seamless from your initial enquiry through to placing your order. It's especially pleasing to know that Joseph provided such a positive experience, guiding you through the process with professionalism, knowledge, and confidence.
We will be sure to pass your kind words on to Joseph, who I'm sure will be delighted to receive your feedback. Thank you for choosing our service, and we look forward to supporting you in the future.
Jess
A clear and concise instructions ce again our experience was…
Once again our experience was excellent. This time it was Nawal and she explained everything. She was very friendly and polite. We had a few laughs because of my misunderstanding but in the end I was able to understand due to her patience.
12 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you received excellent service from Nawal. It's wonderful to know that she took the time to explain everything clearly, remained friendly and polite throughout, and showed patience in helping you understand the information. We're especially pleased that she was able to make the conversation enjoyable with a few laughs along the way.
We will be sure to pass your kind comments on to Nawal, who I'm sure will be delighted to receive your feedback. Thank you for choosing our service, and we look forward to supporting you again in the future.
Jess
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave your feedback.
We're delighted to hear that you found our service polite and professional. Providing friendly, respectful, and supportive customer service is always our priority, so it's wonderful to know that you had a positive experience.
Thank you for choosing us and for sharing your experience. We truly appreciate your feedback and your support.
Jess
Hannah was polite with a clear voice.
Hannah was polite with a clear voice.
13 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Hannah provided such a positive experience. It's wonderful to know that she was polite and communicated clearly throughout your interaction, ensuring everything was easy to understand.
Providing friendly and professional service is always our goal, so it's great to hear that Hannah made such a positive impression.
We'll be sure to pass on your kind comments to Hannah, who will be delighted to receive your recognition.
Jess
Knowledgeable & Easy to deal with
Connor was very thorough and patient and answered all of our questions with ease . Very reassuring.
13 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Connor provided such a positive experience. It's wonderful to know that he was thorough, patient, and took the time to answer all of your questions with ease, ensuring you felt fully informed and supported throughout.
We're especially pleased to hear that Connor's approach was reassuring. We understand how important it is to feel confident and comfortable when discussing your options, and it's great to know that he was able to provide that peace of mind.
Jess
Individuals helpful - back-up poor.
The individuals with whom I dealt were helpful and courteous especially a young lady from Norwich (Kathy?) but the general admin. side was very poor. I kept getting messages (4?) to say all forms were not completed, then more emails to say all my details had been received. Within a week of set-up I received 2 messages to say I had pressed the call button which I certainly had not. I now have a pendant. Cannot receive refund as set up was outside the time limit.
13 July 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave your feedback.
We're delighted to hear that the colleagues you spoke with were helpful and courteous, and we're especially pleased to hear your kind comments about Kathy. We'll be sure to pass on your feedback to her.
We're sorry, however, to hear about the issues you experienced with our administrative processes. We understand how frustrating it must have been to receive conflicting messages regarding your forms and account details. We also appreciate your concerns regarding the alerts indicating the call button had been pressed when this was not the case.
We strive to provide a smooth and reliable experience for all our customers, and we're sorry that on this occasion we fell short of your expectations. Your comments regarding the communications you received and the equipment experience have been noted and will be shared with the relevant teams for review.
Jess
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