Car Giant - London's largest used car dealership  Reviews 

16,666
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 946 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and patient, making the car-buying process pleasant and stress-free. Many people highlight the excellent customer service, appreciating the non-pressured approach and thorough explanations provided by the team. The overall service and user experience are frequently described as smooth, efficient, and straightforward, with many reviewers returning for future purchases. However, some customers also noted significant issues with the product itself, reporting that cars developed major faults or broke down shortly after purchase. These reviewers expressed dissatisfaction with the after-sales support, stating that problems were not resolved or the company refused to help with the faulty vehicles.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their friendliness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the quick,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and responsive... See more

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with their... See more

User experience

People report positive experiences with user experience, finding the buying process straightforward, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been looked after very well by Stephen Boulter Went to another car place prior and walked out I would give more than five stars Unlike other very approachable and would defiantly recommend cargi... See more

Company replied

Rated 5 out of 5 stars

As soon as we arrived we were welcomed by helpful staff who directed us to the type of car we were looking for. We were served by Stephen who went through all the details of the car we decided upon an... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with CarGiant. The website was easy to use, with a wide selection of vehicles and clear, detailed listings. The buying process was straightforward, and the staff were friendly... See more

Rated 5 out of 5 stars

Dear Nahome Huge thanks for helping us to buy our car. You were patient, honest, and made the whole process easy. We really appreciate the time and effort you put in We couldn’t have done it with... See more

Company replied


Company details

  1. #44 of 95 best companies in Car dealer
  2. #20 of 55 best companies in Used car dealer

Written by the company

With hundreds of cars in stock comprising 36 makes and 280 models, Cargiant offers a huge variety of vehicles. We’re proud to say that since 1977 we’ve sold over 650,000 to customers all over the UK. Daily comparisons of our prices against the UK used car market ensure that you’ll benefit from the lowest possible prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(16,666)

912 reviews in the last 12 months

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Rated 5 out of 5 stars

Sabin gave excellent advice

Sabin gave excellent advice, professional and quick. Perfect service especially when shopping for a car on a rainy day with a baby. Think we've found the car ideal for our family!

6 February 2026
Unprompted review
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Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

William is very good at customer…

William is very good at customer service. Very friendly and highly supportive. I’d recommend everyone who wants someone who is eloquent enough and open to answering every sort of questions.

6 February 2026
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Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

Sabin at Cargiant was extremely helpful…

Sabin at Cargiant was extremely helpful throughout my car purchase and explained everything clearly and patiently. He made the whole process smooth and stress-free, taking time to answer all my questions. I really appreciated his honest and professional approach. A great experience overall thanks to his support.

30 January 2026
Unprompted review
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Rated 5 out of 5 stars

Impressive service

We have today purchased a car from Car Giant and have been very happy with the service we received from William on the Sales side and Yusuf in the Finance/Collections team. Both were very informative and helpful.

5 February 2026
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Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

Nahome from cargiant

Dear Nahome
Huge thanks for helping us to buy our car. You were patient, honest, and made the whole process easy. We really appreciate the time and effort you put in
We couldn’t have done it without you.
Professional and Excellent support throughout the car-buying process. Very knowledgeable, trustworthy, and helpful from start to finish. We are extremely satisfied and would definitely recommend to anyone looking to buy a car.
Highly recommended.
🚗✨

4 February 2026
Unprompted review
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Reply from Car Giant - London's largest used car dealership

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Rated 5 out of 5 stars

Irfan was an absolute legend got me my…

Irfan was an absolute legend got me my dream car and was very helpful with all the information

3 February 2026
Unprompted review
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Rated 5 out of 5 stars

Irfan was exceptional

Irfan was exceptional, hard working helped us out to get a new car made it smooth sailing

TOP LAD✍️

3 February 2026
Unprompted review
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Rated 5 out of 5 stars

Tiane was an amazing salesperson !

Tiane was an amazing salesperson !!
I had an excellent experience from start to finish. She was friendly, knowledgeable, and took the time to really understand what I was looking for. I would absolutely recommend them to anyone looking for great service.

1 February 2026
Unprompted review
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Rated 5 out of 5 stars

Great sales person

Irfan was welcoming and well informed about the vehicles . He went above and beyond to help us find a car and sort out everything quickly and efficiently.

1 February 2026
Unprompted review
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Rated 5 out of 5 stars

Tiane was outstanding today

Tiane was outstanding today. She went above and beyond as a salesperson. Hope everyone at car giant follows her procedures. She’s is AMAZING.

1 February 2026
Unprompted review
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Rated 5 out of 5 stars

Enam Uddin

I recently met with Enam Uddin during a vehicle purchase at CarGiant and found him professional, knowledgeable, and customer-focused throughout.

He promptly understood my needs, offered transparent and helpful advice, and helped me select a vehicle that truly matched my requirements. The entire process was smooth, pressure-free, and managed efficiently from beginning to end.

He is a valuable asset and a dedicated representative who delivers an excellent customer experience.

24 January 2026
Unprompted review
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Rated 5 out of 5 stars

Junior - AMAZING!

Very quick yet fully explained process. Junior was very thorough in the process, it was my first time buying a car and I felt very supported by him. Thank you so much Junior! Would definitely recommend!

31 January 2026
Unprompted review
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Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

Irfan delivered a good customer…

Irfan delivered a good customer service. He has explained everything very clearly and very friendly . Really happy with his service .

31 January 2026
Unprompted review
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Reply from Car Giant - London's largest used car dealership

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Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. I saw a car and booked a viewing for the next morning, which went very smoothly. I also wanted to part exchange my car and the valuation was very fair. Stephen Boulter saw me through the purchase and made the whole experience very smooth and comfortable. I drove away in my new car that day. Would absolutely recommend going to Car Giant.

31 January 2026
Unprompted review
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Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

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