Carhiremarket Reviews 

Made a reservation through Carhiremarket to rent a car with AutoUnion. When I arrived at their office in Milano Linate, 3 OUT OF 4 people that were in front of me didn't get their cars, for different reasons. When it was my turn, they claimed they could't offer me a car because all the documents have to come from the same country (my ID is Italian, my credit card and driving license are German), even though that rule isn't anywhere to be seen in my voucher. I asked for my money back through Check24 (where I had booked it) but they refused. Absolute scammers.

as unprofessional as it gets.
left alone stranded in the airport on a situation they could have resolved in a few minutes and later denied refund despite offered on the phone. Do not suggest!

I agreed with the local rental service (AVIS/BUDGEt) to cancel the reservation. AVIS made a refund to CarHireMarket. CarHireMarket is now denying to make a refund to me. Thats their scheme.

If i could put 0 stars, i would do it !!

They stoll money with big insurance just because my card has his number not "out".
I did this experience in Marrakech and i will never take a car in this companie.

We are a group of 6 people and due to that, we booked 2 cars in Faro Airport.
Once we were there, the other groups car was not given to them, due to them having a Revolut Credit VISA Card. Please update your guidelines, as it states, Visa is accepted!!!

After contacting the hotline, the woman which I was speaking with, proposed no solutions, she only stated that online credit cards are not accepted and it will count as a no-show. And she also stated, that my own credit card will most likely also not be accepted.

Great support! Thank you for nothing. Their money is now gone.

In the end my credit card was in fact accepted! But what’s the purpose of one group taking the car, and the other one going by uber/bus?

It was a really negative experience for us. The workers were at least a bit compassionate, but it’s not their, but the companies policies.

Update your guidelines!!

booked on check24. carhiremarket is a criminal organization. cheap prices just to sell insurance packages. never, ever book here. i would like to gibt 0/5 stars. They couldnt sell me any insurance and they had no cabrio so they said "we cant give you a car, you have to book new" - PLS DONT BOOK HERE

Absolute rip-off. I booked the car from Goldcar through Carhiremarket for 220 Euro, all included. When we arrived at the airport in Palma de Mallorca, the Goldcar representative told us that he will only give us a diesel car which will require additional taxes and fees summing up to another 180 Euro. He further said it will be the cheapest and worse car they have, but that he can offer me a better deal if I upgrade for 240 Euro. I refused and called the Carhiremarket hotline since the contract did not include any additional fees. The hotline told me that they cannot reach the Goldcar office to clarify and that I should pass the telephone to the Goldcar representative. However, the Goldcar representative refused to take any phone calls and said that they also do not have a regular phone line. End of the story is that I refused to pay the extra 180 Euro fees and taxes and instead filed a reimbursement with the Carhiremarket hotline. After two months of trying to clarify the situation I received a rejection from Carhiremarket claiming that I rejected the rental car due to the required deposit fees, which IS NOT TRUE. I never complained about the deposit but about the additional fees and taxes. I tried following up with them but never received a response. Avoid like the plague!!!

I did book a car to be pick-up at Valencia airport and payed in advance via PayPal

1. Using the WebInterface: When I did book the car at the time of booking I was not able to change the default time of 12:00 on his webpage - it just did not work
2. Information provided in internet: Nowhere on this page or somewhere else it was mentioned that this time detemins the "start time" for the no-show situation. And no-where there was an indication that the supplier (Goldcar) declars an no-show 6 hours after the booking time
3. Arguscarhire website does ask for the flight NB indicating some action towards the supplier (Goldcar): Our flight was delayed for two hours and nothing did happen from Arguscarhire
4. Arguscarhire does provide a German phone nbr in case on needs assistance; phoning it it was said that there is no German speaker available and only a English speaking chat operator is available
5. Chatting with operator at pickup was total waste of time as he/she was not able to provide any support
6. at the end we had to sign a new contract at the local car-rental at twice the price

Beside this: At PayPal Aguscarhire does promise to check the case latest after 10 working days: A of this writing nothing happens 3 months later…

Contact them now they claim that there are no more details on the transaction available so they can't help.
At that time I do not want to go to court with them.

I personally do not believe that they are intending for a serious business; they did claim to have German language support but actually it is not possible to get any escalation contact beside the (India?) based help desk.

Note that Arguscarhire and CARHIRE and CarTrawler
are obviously the same business...

In June we rented 2 cars for 2 weeks at Pisa Airport via the German broker/portal Billiger-Mietwagen.de – organised via Carnect/Carhiremarket and Arguscarhire. The cars were handed out in Pisa by local operator Noleggiare.

Noleggiare didn’t accept the full insurance paid to Billiger-Mietwagen.de (to Carnect/Carhiremarket and Arguscarhire) – despite of our vouchers/documents clearly stating that. So, we had to pay full insurance again at Pisa Airport. In total we were forced to pay more than 4,000 € for 2 cars in 2 weeks. For that amount we could have rented 4 cars at Avis, Hertz or Europcar.

All involved parties – from Billiger-Mietwagen.de, over Carnect/Carhiremarket and Arguscarhire to local operator Noleggiare refused totally to reimburse any of the almost 2,000 € we had to pay on top of the rental price initially paid.

STAY FAR AWAY from brookers and organisers like Billiger-Mietwagen.de or Arguscarhire – and local operators like Noleggiare. They are just crooks and scam you. 🤬

RENT ONLY from well-known, respected and credible car rental company directly at the airport of arrival origin. NEVER-EVER rent via a brooker/portal. They just steal your money! 🤬

We had a delay with our flight and waited for our luggage 2 hours.
Employe told us car is canceled because we are to late. The car is full paid. He wanted 200,- EUR cash to reactivate the reservation. Only cash no card!

They include insurance but in case something happens, you can't even find a contact form for this. They will never pay you any money. Contacting them is impossible.

Would be 0 Stars if it would let me! Had to cancel our booking due to the pandemic. Cancelled well in advance of their 48 hour policy. Whilst there was no protest to our cancelling, it has taken over a month and no refund received. Keep getting the same "we have escalated to our accounts department, please wait 10 working days" response but no closer to a resolution. We have now had to put a claim through the card issuer. Would not recommend.

Beware. And book direct. I wouldn’t book through them ever again. There is a two hour grace period, so you have 120 minutes to collect your car from the time they set. If late, you lose 100% of your payment. The site is useful to compare price and availability in an area, so you don’t have to look up each individual car rental company, but do that and then book direct. Car Hire Market is a third party of course, so they say they don’t have anything to do with the vehicle supplier, and the supplier, the car rental company, isn’t inclined to help because you booked through a third party - it’s not their problem. So use the site to see what’s available then book direct with the rental company, that’s my advice. Car Hire Market customer service / customer care? Zero.

I made the booking two days before I was travelling. The booking went through and the money was taken from my card. The next day I realised I had not received a confirmation email and emailed to seek clarity.

On the morning of my booking I received an email to say my booking was cancelled due to technical issues and I would receive a full refund. I am still waiting for the refund!

Car hire provided was OK - however they do not pay cashback if you use one of the cashback sites. I used TopCashback and they offered 12% cashback- utter con! No cashback after 8 months! Complained and fobbed off from a no reply email address. I’d never use them again and would not recommend I am afraid.

Is anyone hired them recently? There are a lot of bad reviews.

I cannot even give even a single star. Booked 1 month before travel..confirmed reservation and when in front of the desk..unable to entertain the reference number..too hassle. Terrible experience...if this can help other customer..definitely will not use the site..

Bad experience , they don t give me the car , my document disapierd, were stolen and they don t return me the money

I hired a car from girona airport to visit family in France. I read t&c very carefully re cross border conditions,also stated these details on booking form. Consequently received booking voucher by email,all appeared fine. On arrival in girona went to europcar office as directed only to be told I couldn't have a car as I was going into France. Now stuck at airport with no transport. I explained all to assistant only to be told to email care hire market. As you can imagine time was going on and obviously no reply. Ended up with a car from europcar,surprise suprise, at triple the cost. NOT HAPPY!!!!! A couple of days later received email from customer services stating that they would look into the matter but would take some time. Now several weeks later and a lot poorer back home I received a reply stating that they will not refund me because I didn't have correct paperwork at time of pick up, this is an absolute lie on their behalf as I produced the hire voucher,driving licence and credit card when I attempted to collect my ordered car. I can onl say that the company are total con merchants and clearly have no perception of customer service. I advise anybody wishing to hire a car to avoid this company at all costs!!!!!

I found this company through Quidco.com, I booked a car hire and I tried to cancel 2 days before car pick-up, this had to be done by email only, it is impossible to speak to a human, they don't publish their phone numbers. I received an email to say that my credit card will be charged for cancellation fee when their website states that no cancellation fee will be charged if cancelled 24 hours before. AVOID like the PLAGUE.