Car Mats CustomsReviews 

333
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the design, easy installation, and overall appearance of the products, noting that they add a classy look and feel to their vehicles. People frequently praise the high quality, precise fit, and beautiful aesthetic of the car mats, often receiving compliments and recommending them to others. Reviewers also appreciate the ease of cleaning and the enhanced look these products bring to their car interiors. However, some customers also noted significant dissatisfaction with the product quality and fit, describing items as cheap, poor quality, and not fitting the ordered vehicle. There are also concerns about delivery times, with some orders taking a long time to arrive, and issues with customer service regarding incorrect orders and difficulties with returns. The pricing is often considered high for the perceived quality, and some people experienced receiving damaged or incorrect products.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many praising the great fit, classy... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the classy look, great fit, and high... See more

Order

Reviewers mention ambiguous feedback about their orders, with some customers expressing satisfaction with the... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising good communication and timely... See more

Price

Reviewers highlight negative aspects of price, with many feeling ripped off and advising others not to waste... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We ordered both floor mats and front seat covers for a 2021 Mustang GT. The floor mats were great but the seat covers did not accommodate the permanent shoulder belt harness. We emailed carmatscust... See more

Rated 1 out of 5 stars

This is a SCAM. Their product is not "Signature Luxury Leather" as THEY claim, rather, someCHEAP VEGAN plastic. They operating some sham business out of New Jersey not Denmark. If the original seat co... See more

Rated 5 out of 5 stars

My husband found this company shortly after I purchased a new Lexus NX hybrid. We have dogs and I was looking for something that would protect the entire truck/rear area including the back of the rear... See more

Rated 5 out of 5 stars

Site was easy to navigate and see options and pick for specific vehicle. Good communication through shipping process. Fit is great. I’ve gotten lots of compliments on them already. Classy look and fee... See more


Company details

  1. Car accessories shop
  2. Auto Accessories Wholesaler
  3. Auto parts shop
  4. Car Equipment Accessories Store

Written by the company

Waterproof And Stain Resistant For Supreme Protection In All Weather Conditions. Car Mats Customs, 95% coverage luxury car floor mats, made to order for over +1000 vehicles. Free Worldwide Shipping. 100% Customer Guarantee. Order Now. 30 Days Money Back.


Contact info

3.0

Average

TrustScore 3 out of 5

333 reviews

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No history of asking for reviews

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3.0

All reviews

(333)

102 reviews in the last 12 months

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Rated 1 out of 5 stars

The worst customer service ever

The worst customer service ever! No response to 12 emails, which included pictures and in detailed description of the issue. They sent the wrong mats for my vehicle and have never resolved their mistake. I even sent a letter to their corporate HQ, with no Response. I would rate them a scam outfit

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Custom mats for a 2023 Subaru WRX

I was looking for a custom car mat for my 2023 Subaru WRX and this company showed up in my search. Their website was nice, lots of information and customer reviews with pictures. They had a nice choice of colors as well. I was really interested in the fact these were a full coverage of the foot well mat. Shipping was free and fast. The mats fit beautifully and they look great. Actually, almost too nice for my type of car. I'm just trying to get used to the look but again love the full coverage.

23 August 2025
Unprompted review
Rated 1 out of 5 stars

0 Stars - Do Not Waste Your Money

I ordered “custom” car mats for my vehicle and they didn’t even come close to fitting. When I contacted the company, their solution was beyond unreasonable—they demanded that I install all of the mats in my brand-new vehicle and send them photos, as if the clearly wrong driver and passenger mats weren’t enough proof.

Keep in mind, I live in Arizona where it’s 108° outside—I’m not going to jump through hoops risking damage to my new vehicle just to prove their mistake.

To make it worse, now I’m forced to repackage these mats, ship them back at my own expense, and maybe get my $599 refunded if they decide the mats aren’t “used” or “damaged.” This is a complete scam setup.

After doing some research, it looks like I’m not the only one—they seem to have this same “fit issue” with many people and rarely make it right. Buyer beware: save your money and shop elsewhere.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible place to do business with

Terrible place to do business with. First of all the mats are extremely cheap. Very thin and usually don't fit very well.
There is no customer service, they just ignore you so good luck. I would never buy from here again.

22 August 2025
Unprompted review
Rated 1 out of 5 stars

Vegan leather =Cheap Plastic

Bought Vegan leather (cheap plastic) floor liners for my new Toyota 4Runner. What a joke! Cheap plastic and doesn’t fit. They want me to jump through hoops for them to even consider they screwed up! Tried for 30 days to settle with them then complained and filed a dispute with PayPal, which PayPal denied because it had been 30 days (even tho it said on PayPal I had until January 2026)
Closing my PayPal account and will just write the $250 off as a lesson learned!

30 July 2025
Unprompted review
Rated 1 out of 5 stars

“My experience”

The trunk mats look great but they did not stick up to the back of the back seat they just flop over and don’t stay up and the side mats the cut out for the “Wheel well” was no where near the right size I tried to contact the company the day they were delivered that was 3 days ago via text and email I have not heard a response back yet

22 August 2025
Unprompted review
Rated 5 out of 5 stars

2022 Porsche Macan S

2022 Porsche Macan S. Excellent quality and fitment. Shipping receiving time was good. Added super nice touch to an already beautiful interior.

8 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible!!

Terrible!!! They sent mats that have nothing to do with the sizing of my car and then say you have to send them back and pay a 35% restocking fee. Also, try to send a large box via FedEx or UPS to Denmark and the quotes I got, even for slow service, was $1600+. I’ve asked several times for a refund and then they just send you their “policy”. SCAM!!!!!!!!! They’ve offered “revised mats” after pressing them but the initial quality was so poor (pulled threads) it makes no sense to get them. I truly believe the reviews on their website are completely fake.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

My husband found this company shortly…

My husband found this company shortly after I purchased a new Lexus NX hybrid. We have dogs and I was looking for something that would protect the entire truck/rear area including the back of the rear seats. This product looked promising. When it arrived we were both impressed with the design, easy installation and overall appearance. Super functional. I highly recommend.

7 August 2025
Unprompted review
Rated 1 out of 5 stars

I should have checked reviews first!

If this would let me do NO stars I would! I received mats that didn’t even come close to fitting my cargo area. They sent 2 more sets that were even worse and I still am out $350 with no product to use. They would rather send more useless mats than refunding my money. Zero customer service. Should be shut down and sued! I just need to know how to report them. Such a rip off!

7 September 2024
Unprompted review

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