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CarParts.com Reviews 

14,133
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 7,098 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online store is very easy to navigate when searching for specific automotive components. People also appreciate the straightforward ordering procedures, excellent pricing, and discovering replacement items that match their vehicles perfectly. However, some customers also noted frustrating delivery delays, with shipments frequently arriving much later than originally promised dates. Others experienced significant issues receiving incorrect or incomplete packages, which created unnecessary setbacks during their ongoing vehicle repairs. A few buyers felt disappointed by unexpected extra shipping fees and careless handling from the courier services used.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, as experiences vary significantly among... See more

Order

Customers consistently note ambiguous experiences with order processes. While many reviewers found the online... See more

Price

Clients share positive opinions on price, highlighting that costs are affordable and competitive compared to... See more

Quality

People report ambiguous experiences with quality, showcasing a wide split in customer feedback. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was having difficulty finding the part I needed for 2018 _Prius. Once I located your site I easily navigated the structure of the website and found the part.

Rated 3 out of 5 stars

We did not receive a complete order ,we are missing passenger side back up lite !! Our Oder # is CPX262502132769669 we received 3 boxes instead of 4 however the quality of the taillights are superb! H... See more

Company replied

Rated 3 out of 5 stars

The package was delivered to to the wrong address. Also the brake pads for the front of the 2016 dodge gran caravan, also haven't received the front rotors on day promised, that's what I need most, n... See more

Company replied

Rated 3 out of 5 stars

The ordering process was simple. The price was reasonable however, the delivery date promised was 9/9 and it didn't arrive until 9/11 and 9/12 at 3:30am Est. Two separate shipments and when your ha... See more

Company replied


Company details

  1. Auto parts shop
  2. Car Body Parts Supplier
  3. Vehicle Parts Market
  4. Car accessories shop
  5. Truck parts supplier

About CarParts.com

Written by the company

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For Every Ride. For Every Road.
At CarParts.com, we know life is all about the journey — and so is taking care of your vehicle. For over 25 years, we've helped drivers of every kind get back on the road quickly, whether you're a hands-on DIYer or you prefer professional service.
Over 1.5 million parts, and a way to find yours
From everyday maintenance and collision repairs to upgrades and performance enhancements, our assortment makes it easy to find exactly what you need. Our vehicle selector and mobile app narrow the catalog down to parts guaranteed to fit your car, truck, Jeep, SUV, motorcycle, ATV, dirt bike, and more — no guesswork required.
The parts you need, hassle-free
Our nationwide distribution network spans over 1 million sq. ft., delivering fast shipping and competitive prices, removing the stress from vehicle care, and giving you more peace of mind to enjoy the freedom and memories your ride brings. We also carry CAPA Certified collision parts, third-party tested for quality, fit, and durability, so you can be confident in every repair.
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Fast delivery, close to home
Because our fulfillment centers sit near most major US population centers, the majority of orders arrive in 2 business days or less, and [same-day / next-day] delivery is available on eligible orders in Las Vegas, NV and Grand Prairie, TX areas.]. Enter your zip code when shopping to view delivery estimates, or at checkout.
Shopping with confidence
Every order is backed by a 30-day return window, extended to 60 days with a CarParts+ Gold membership. CarParts+ Gold members also receive free shipping on 1 million+ eligible parts. Shipping and product protection plans powered by Extend are also available for added confidence and peace of mind.
What we stand for
Safety First · Customer Focused · Urgent Excellence · Innovation Through AI
Our promise
From the garage to the open road, CarParts.com empowers drivers for every part of their journey. Whether it's the daily commute, the weekend build, or the off-road adventure. Through our seamless onsite experience and extensive catalog expansion, CarParts.com is one destination that keeps every vehicle moving, protected, and ready for what's next.
CarParts.com, Inc. is headquartered in Long Beach, California, and is publicly traded on the Nasdaq under the ticker PRTS.

Brands and services
CarParts+
More perks. More peace of mind. Free shipping on 500,000+ eligible parts, 24/7 roadside assistance, extended 60-day returns, VIP customer support, and more with a CarParts+ membership. carparts.com/membership
CarParts Euro
Built for European vehicles.. Shop premium replacement and performance parts for BMW, Audi, Mercedes-Benz, Volkswagen, Porsche, Volvo, MINI, and other popular European makes — all in one dedicated destination. carparts.com/euro
JC Whitney Performance Hub
Performance starts here.. More than 110 years of automotive heritage. Browse the catalog that's been outfitting American vehicles since 1915. Explore premium parts, tools, and accessories for Jeeps, trucks, and off-road vehicles. carparts.com/jcwhitneyperformance
DIY Repair Guides
Expert help for every repair.. Access step-by-step repair and maintenance guides to help you tackle your next DIY project with confidence. carparts.com/blog, youtube.com/@CarPartscomOfficial
Interactive Garage
See it on your vehicle before you buy. . Visualize select upgrades on your exact vehicle before you purchase. Preview how parts will look, eliminate guesswork, and upgrade with confidence. carparts.com/product-visualizer
Product Protection
Protection for the unexpected.. Add optional product protection by Extend for eligible purchases and get coverage for mechanical or electrical failures that occur through regular use. carparts.com/blog/extend
CarParts.com Mastercard®
The CarParts.com Mastercard® is the smart auto parts credit card choice for every driver. Learn more about the benefits and check if you prequalify in minutes. carparts.com/creditcard

Need help? We'd rather fix it than read about it.
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Contact info

3.7

Average

TrustScore 3.5 out of 5

14k reviews

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3.7

All reviews

(14,133)

7,785 reviews in the last 12 months

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Rated 3 out of 5 stars

Rating3 (For Now)

Rating: 3 / 5 Stars (More accurately a 2.7–2.9, rounded up)

Shipping & Packaging

The headlights arrived right on schedule. The outer box was slightly crushed on top, but because these are plastic assemblies for a 2001 Buick Century double-boxed inside, everything arrived safe and secure.

Product Condition & Quality Control

First Headlight: Brand new condition. Came with the protective lens film intact, all vent tubes in place, and looked great out of the box.

Second Headlight: Clearly a previously returned item sent back out. It was missing the protective lens film, and there was a crude bead of industrial caulking/sealant along the housing that looked like a rushed repair job rather than factory work.

Performance & Verdict

Cosmetically disappointing for a $150 set, but functionally fine. Everything plugged in and worked as expected. Since the sloppy sealant is hidden once installed, as long as the housing keeps moisture out, it gets the job done.

If it hadn't worked or had worse defects, this would easily be a 2-star review. Holding at 3 stars for now to see if seller customer service reaches out to address the used/resealed unit.

11 September 2026
Rated 3 out of 5 stars

I liked how easy it is to navigate the…

I liked how easy it is to navigate the catalog. I didn't like that the headset a purchased for the 2011 Mazda 3i 2.0 was missing the complete intake gasket set and the front crankshaft seal. I thinking it's not CarParts.com's fault, however, it would be nice if they had a picture or description of what is and what isn't included. I purchased the headset because I thought I was getting a good deal. It end up costing me more money and time.

11 September 2026
Rated 5 out of 5 stars

AWESOME

Delivery service was smooth, ordering parts for my specific car was smooth, price was good. Only thing that threw me off was I bought both the brake pads and the rotors as a set and it charged me separately and shipped separately, just lowkey thought I got scammed at first but God saw me through. Thank you CarParts!!

11 September 2026
Rated 5 out of 5 stars

Not sure yet

The ordering part so far was easy I haven't received the items yet or put them on to see if they fit so I guess if you ask me after that I'll let you know

15 September 2026
Rated 1 out of 5 stars

I ordered the part for my van they said…

I ordered the part for my van they said that it was supposed to be delivered last Saturday I waited and waited and waited no show I kept looking on my tracker it still showing that it still at the hub and there was no changes here it is Wednesday and it still showing that it's at the hub

11 September 2026
Rated 5 out of 5 stars

GREAT COMPANY

The website is great and the parts came as shown on time and in great shape and work perfectly in my truck. Oh i forgot to say the parts are reasonably priced. THANKS

12 September 2026

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