I was having difficulty finding the part I needed for 2018 _Prius. Once I located your site I easily navigated the structure of the website and found the part.

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About CarParts.com
Written by the company
At CarParts.com, we know life is all about the journey — and so is taking care of your vehicle. For over 25 years, we've helped drivers of every kind get back on the road quickly, whether you're a hands-on DIYer or you prefer professional service.
From everyday maintenance and collision repairs to upgrades and performance enhancements, our assortment makes it easy to find exactly what you need. Our vehicle selector and mobile app narrow the catalog down to parts guaranteed to fit your car, truck, Jeep, SUV, motorcycle, ATV, dirt bike, and more — no guesswork required.
Our nationwide distribution network spans over 1 million sq. ft., delivering fast shipping and competitive prices, removing the stress from vehicle care, and giving you more peace of mind to enjoy the freedom and memories your ride brings. We also carry CAPA Certified collision parts, third-party tested for quality, fit, and durability, so you can be confident in every repair.
Because our fulfillment centers sit near most major US population centers, the majority of orders arrive in 2 business days or less, and [same-day / next-day] delivery is available on eligible orders in Las Vegas, NV and Grand Prairie, TX areas.]. Enter your zip code when shopping to view delivery estimates, or at checkout.
Every order is backed by a 30-day return window, extended to 60 days with a CarParts+ Gold membership. CarParts+ Gold members also receive free shipping on 1 million+ eligible parts. Shipping and product protection plans powered by Extend are also available for added confidence and peace of mind.
Safety First · Customer Focused · Urgent Excellence · Innovation Through AI
From the garage to the open road, CarParts.com empowers drivers for every part of their journey. Whether it's the daily commute, the weekend build, or the off-road adventure. Through our seamless onsite experience and extensive catalog expansion, CarParts.com is one destination that keeps every vehicle moving, protected, and ready for what's next.
More perks. More peace of mind. Free shipping on 500,000+ eligible parts, 24/7 roadside assistance, extended 60-day returns, VIP customer support, and more with a CarParts+ membership. carparts.com/membership
Built for European vehicles.. Shop premium replacement and performance parts for BMW, Audi, Mercedes-Benz, Volkswagen, Porsche, Volvo, MINI, and other popular European makes — all in one dedicated destination. carparts.com/euro
Performance starts here.. More than 110 years of automotive heritage. Browse the catalog that's been outfitting American vehicles since 1915. Explore premium parts, tools, and accessories for Jeeps, trucks, and off-road vehicles. carparts.com/jcwhitneyperformance
Expert help for every repair.. Access step-by-step repair and maintenance guides to help you tackle your next DIY project with confidence. carparts.com/blog, youtube.com/@CarPartscomOfficial
See it on your vehicle before you buy. . Visualize select upgrades on your exact vehicle before you purchase. Preview how parts will look, eliminate guesswork, and upgrade with confidence. carparts.com/product-visualizer
Protection for the unexpected.. Add optional product protection by Extend for eligible purchases and get coverage for mechanical or electrical failures that occur through regular use. carparts.com/blog/extend
The CarParts.com Mastercard® is the smart auto parts credit card choice for every driver. Learn more about the benefits and check if you prequalify in minutes. carparts.com/creditcard
- Phone: 1-866-529-0412 (Mon – Sun from 4AM to 8PM PST)
- Contact Us carparts.com/help-center/contact-us
- Chat with Spark carparts.com/chat
- Track an order carparts.com/myaccount/trackorder
- Start a return carparts.com/returns
- Manage Account carparts.com/myaccount
- Retrieve my cart carparts.com/cart/getquote
- Appstore apps.apple.com/us/app/carparts-com/id6450888440
- Playstore play.google.com/store/apps/details?id=com.carparts.mobilewrapper.customer
- Instagram instagram.com/carpartscom
- Facebook facebook.com/carpartscom
- Tiktok tiktok.com/@carpartscom
- LinkedIn linkedin.com/company/carparts-com
- Youtube youtube.com/@CarPartscomOfficial
Contact info
United States
- feedback@carparts.com
- www.carparts.com
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I use CarParts for most of my auto…
I use CarParts for most of my auto needs. Fast delivery and always the correct parts. The price from CarParts is one of contributing factors if you don't need it right away. Good selection of parts from known parts manufacturers.
The part I ordered was the right one.
It was a prompt delivery
Was not well packed but arrived in good…
Was not well packed but arrived in good condition
Part never arrived
I place the order for the part. Receive notification with tracking. However, the tracking information does not correlate to the delivery time. The carrier has no idea when they will receive the part. Or when it will be shipped.
I am so glad I found this site…
I am so glad I found this site literally saved my life prices are very affordable and shipping is always on time
Shipped immediately.
I thought my package wasn’t delivered after I received a notification that it had arrived. I reached out to customer service and they responded immediately. If you email them they will respond
Customer service was immediate
Car parts were accurate and very well…
Car parts were accurate and very well packed.
The parts arrived on the same day but at different times and a day later than was stated when ordered. I got several texts with several different delivery dates on each of the parts.
PARTS IN GOOD SHAPE AND ON TIME
I ordered my part on 9.12.2026
I ordered my part on 9.12.2026. I was told that the part would arrive 9.16.2026 in time for the service appointment that I made. 9.15.2026, I get a text that my part would not arrive until the 9.19.2026. This is three days after my appointment. I tried reaching Support through a text twice. I got a reply text that they would get back to me as soon as possible, crickets! Least of the issues is dealing with what appears to be an offshore call center.
It was delivered on time and in good…
It was delivered on time and in good condition
Perfect fit
Perfect fit! Looked online for two days looking for what I needed and couldn't find the exact part, which was wrong from another retailer first. This was the only place I could find what I needed as was correct!
Great original part.
New passenger side rear view mirror for my 96 Toyota Tercel is perfect OEM fit and look. Good price I thought. Beats trying to find one at a auto junk yard. Easy finding and ordering on
carparts.com
It was delivered early
It was delivered early, and good product. But product looks refurbished. Not new like I understood it was purchasing.
Great Service
Received my order one day earlier, the store FedExed it at no charge. Ordering was easy. I'm going to use this store again.
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