I was having difficulty finding the part I needed for 2018 _Prius. Once I located your site I easily navigated the structure of the website and found the part.

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About CarParts.com
Written by the company
At CarParts.com, we know life is all about the journey — and so is taking care of your vehicle. For over 25 years, we've helped drivers of every kind get back on the road quickly, whether you're a hands-on DIYer or you prefer professional service.
From everyday maintenance and collision repairs to upgrades and performance enhancements, our assortment makes it easy to find exactly what you need. Our vehicle selector and mobile app narrow the catalog down to parts guaranteed to fit your car, truck, Jeep, SUV, motorcycle, ATV, dirt bike, and more — no guesswork required.
Our nationwide distribution network spans over 1 million sq. ft., delivering fast shipping and competitive prices, removing the stress from vehicle care, and giving you more peace of mind to enjoy the freedom and memories your ride brings. We also carry CAPA Certified collision parts, third-party tested for quality, fit, and durability, so you can be confident in every repair.
Because our fulfillment centers sit near most major US population centers, the majority of orders arrive in 2 business days or less, and [same-day / next-day] delivery is available on eligible orders in Las Vegas, NV and Grand Prairie, TX areas.]. Enter your zip code when shopping to view delivery estimates, or at checkout.
Every order is backed by a 30-day return window, extended to 60 days with a CarParts+ Gold membership. CarParts+ Gold members also receive free shipping on 1 million+ eligible parts. Shipping and product protection plans powered by Extend are also available for added confidence and peace of mind.
Safety First · Customer Focused · Urgent Excellence · Innovation Through AI
From the garage to the open road, CarParts.com empowers drivers for every part of their journey. Whether it's the daily commute, the weekend build, or the off-road adventure. Through our seamless onsite experience and extensive catalog expansion, CarParts.com is one destination that keeps every vehicle moving, protected, and ready for what's next.
More perks. More peace of mind. Free shipping on 500,000+ eligible parts, 24/7 roadside assistance, extended 60-day returns, VIP customer support, and more with a CarParts+ membership. carparts.com/membership
Built for European vehicles.. Shop premium replacement and performance parts for BMW, Audi, Mercedes-Benz, Volkswagen, Porsche, Volvo, MINI, and other popular European makes — all in one dedicated destination. carparts.com/euro
Performance starts here.. More than 110 years of automotive heritage. Browse the catalog that's been outfitting American vehicles since 1915. Explore premium parts, tools, and accessories for Jeeps, trucks, and off-road vehicles. carparts.com/jcwhitneyperformance
Expert help for every repair.. Access step-by-step repair and maintenance guides to help you tackle your next DIY project with confidence. carparts.com/blog, youtube.com/@CarPartscomOfficial
See it on your vehicle before you buy. . Visualize select upgrades on your exact vehicle before you purchase. Preview how parts will look, eliminate guesswork, and upgrade with confidence. carparts.com/product-visualizer
Protection for the unexpected.. Add optional product protection by Extend for eligible purchases and get coverage for mechanical or electrical failures that occur through regular use. carparts.com/blog/extend
The CarParts.com Mastercard® is the smart auto parts credit card choice for every driver. Learn more about the benefits and check if you prequalify in minutes. carparts.com/creditcard
- Phone: 1-866-529-0412 (Mon – Sun from 4AM to 8PM PST)
- Contact Us carparts.com/help-center/contact-us
- Chat with Spark carparts.com/chat
- Track an order carparts.com/myaccount/trackorder
- Start a return carparts.com/returns
- Manage Account carparts.com/myaccount
- Retrieve my cart carparts.com/cart/getquote
- Appstore apps.apple.com/us/app/carparts-com/id6450888440
- Playstore play.google.com/store/apps/details?id=com.carparts.mobilewrapper.customer
- Instagram instagram.com/carpartscom
- Facebook facebook.com/carpartscom
- Tiktok tiktok.com/@carpartscom
- LinkedIn linkedin.com/company/carparts-com
- Youtube youtube.com/@CarPartscomOfficial
Contact info
United States
- feedback@carparts.com
- www.carparts.com
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Great Service
Received my order one day earlier, the store FedExed it at no charge. Ordering was easy. I'm going to use this store again.
This was great
This was great, I got the right part that I ordered. I will remember car parts.com in the future as well.
Order was out of stock but website did…
Order was out of stock but website did not specify this so my card got charged anyways. I don't have enough money in my account to order it from a different site until 1-7 business days until the money is credited back on my account. Lame.
Still haven’t received my other…
Still haven’t received my other taillight. I payed for two replacements and have only received one. I sent out an email asking for how long it would take and go no response after 2 days. Where is my other taillight.
I am now having to get my truck towed…
I am now having to get my truck towed because it is in a spot at a campground I was working on it, the part was supposed to arrive on Tuesday I even paid expedited shipping it’s now saying it won’t be here until Saturday this is a Wednesday that I’m putting this review, I can’t say for sure if the part is good or fits but this is a 1 star review because of the fact I paid for expedited shipping and it is almost a week late this is absolutely rediculous!!
Fast shipping and quality products.
Its taking over a week to receive the…
Its taking over a week to receive the parts...they keep delaying the delivery each day.
The part came in a day early and was…
The part came in a day early and was much cheaper than the other places
Great communications
great communications. The part was delayed by 1 day, and they kept me in the loop. Delivery was perfect and package well packed
Easy to find items
Found my items easily and ordered them with no problems. The delivery was on time so that I could start my project. Thanks.
Easy peasy.
Easy peasy.
I was concerned about an aftermarket part for my car, since the OEM was discontinued BUT YOUR DESCRIPTION looks like it's a high quality part and I can't believe I'll have it in 2 days. THANKS!
Was told I would get my parts the next…
Was told I would get my parts the next day. It has been 5 days and was told today that it wouldn't be here for another day. I'll be surprised if it really comes at all!
Ordered to part was given a deliving…
Ordered to part was given a deliving day for the followng Monday was kept notified on where my part was and arrived on Sautrday two days early exactly what I ordered and everything worked out great will for sure use again
Made it so easy
Made it so easy. Was worried that my return would be more difficult
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