Very helpful and responsive with enquiries pre order. Very fast delivery, we have restricted access and the drivers carried the carpets to the house with no complaints. Not yet fitted but great serv... See more
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Ordered online on the Wednesday, delivered Friday morning exactly when they said. Driver telephoned 20mins beforehand & a text message received gave me a live link to the driver's current location. Dr... See more
Absolutely outstanding service from start to finish. Communication was excellent. The delivery driver, Andy, went above and beyond and arrived exactly when he said he would. I was able to... See more
The delivery driver refused to park outside property. After asking him twice he said nothing and starting throwing laminate onto the road. Parking for large vehicle fine outside my house and had m... See more
Company details
Written by the company
Carpet Shop Online - Free UK Delivery* On Orders Over £100 - Fast Delivery & Next Day Delivery Available On Some Orders. Very Competitively priced flooring. Family run business based in Derbyshire. Offer Free Samples where we can on majority of flooring. Huge selection of Carpet, Rug, Vinyl Floor, Artificial Grass, Laminate Floor, Luxury Vinyl Tile and we have a huge selection of Roll Ends
Contact info
Meadow Road, DE1 2BH, Derby, United Kingdom
- 08081617030
- sales@carpetshoponline.co.uk
- www.carpetshoponline.co.uk
4.3
Excellent
230 reviews
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Hasn’t replied to negative reviews
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Amazing company
The company kept me informed throughout the whole process from purchasing to receiving my carpets they were of much better quality than I was expecting will definitely use again
7 November 2023
New customer …
Great quality prompt delivery and being able to see where the delivery driver was was a great help would use again and defiantly recommend to friends and family
3 November 2023
Excellent service
19 October 2023
Quick delivery
26 October 2023
Great choice of carpets
Great choice of carpets. Delivered quick carpet I choose better than expected
25 October 2023
Fast delivery
24 October 2023
Helpful and flexible customer service…
Helpful and flexible customer service who were quick to resolve a delivery issue. The carpet is good quality and good value. Highly recommended
17 October 2023
Wrong size sent, refuse to refund.
You sent me the wrong size carpet and you refuse to refund me, even partially, due to a technicality (I have cut a piece out), as if anyone can measure the length of the piece in a domestic setting...how can anyone unroll a 5m length in a 3m room???
19 October 2023
Reply from Carpetshoponline
Hi, Unfortunately you had already cut/customised the carpet roll end down to the sizes you required (1.5m x 5m roll end). Hence the roll end could not be returned to verify that the roll end was not the size we measured and sent. Nor was sufficient information provided to indicate that the size was incorrect (other than a picture of the carpet cut down to smaller pieces). If the roll was indeed wrong we would have more than happy accepted the return of the roll at no cost to you and supplied with an alternative; according to your requirements (roll returned in same manner received and not cut down). I hope this clarifies any misunderstanding in regards to returns or faulty goods. This information can also be seen on our website T&C. Thanks
awesome service
3 October 2023
Price was good and the product (Vinyl…
Price was good and the product (Vinyl Floor covering) was as described. However the product was delivered damaged, and folded almost in two. Luckily prior to fitting it was established that the damaged areas would be in the off cuts.
14 September 2023
Extremely fast delivery
19 September 2023
Brilliant company had a couple of…
Brilliant company had a couple of carpets from them and no complaints will always use them.
18 September 2023
Carpet arrived in very good time
Carpet arrived in very good time, and as exactly as ordered. Quality good.
19 September 2023
The delivery driver refused to park outside and had a terrible I dont care attitude.
The delivery driver refused to park outside property.
After asking him twice he said nothing and starting throwing laminate onto the road. Parking for large vehicle fine outside my house and had multiple deliveries for refurb in larger vehicles.
I will be aware if any laminate damaged when I fit next week.
He took picture before he left of laminate on pavement outside my house which I had carried over the road myself.
I took photo of the laminate he dumped in middle of road. Not much more I can say.
14 September 2023
Bought carpets/ Lino on 3 separate…
Bought carpets/ Lino on 3 separate occasions for my new house. Outstanding service. Quick delivery and good quality products. I have passed on the details of this company to a few friends.
14 September 2023
Fast service
Received full box of samples, picked the one I wanted, carpet, underlay and grip rods all delivered in a couple of days. Good price as well.
3 September 2023
Sent me over and above what I ordered…
Sent me over and above what I ordered which was great, more colours to choose from that I hadn't considered
28 August 2023
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