Carphone Warehouse Part of Currys. Reviews 

41,020
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional approach. People frequently highlight the excellent service, noting the efficiency and patience of employees during upgrades and new phone setups, often receiving good advice and support. However, some customers also noted challenges with delivery services, experiencing delays or unadvised arrivals. A few other people felt customer service could be inconsistent, citing difficulties reaching agents, unhelpful responses, or issues resolving problems like phone blacklisting or number porting.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, knowledge, and efficiency in... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness, professionalism, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness and efficiency... See more

Product

Consumers find product experiences to be ambiguous, with some reviewers receiving excellent service and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers reporting positive experiences such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed a new phone as old one obsolete. Know nothing about phones not interested in detailed explanations, just need to take photos, text, What's App and email. Staff member Matt sorted out new phone... See more

Rated 5 out of 5 stars

I visited your Bromborough store as my phone contract had ended. I always dread this because some technology is beyond me ( I am 75) and it can be daunting but your employee Katie could not have been... See more

Rated 5 out of 5 stars

I Went to the Barnstaple store Curry's and car phone warehouse is inside and a man called Charles / Charlie was so helpful professional polite and very efficient in upgrading my new phone contra... See more

Rated 5 out of 5 stars

Mark was amazing! He showed incredible patience while I explained how dissatisfied I was with my previous mobile contact —specifically, the value for money regarding EE's offer versus what I was pay... See more


Company details

  1. #39 of 74 best companies in Mobile Phone Shop
  2. #27 of 50 best companies in Mobile Phone Accessory Shop
  3. #26 of 34 best companies in Mobile network operator

About Carphone Warehouse Part of Currys.

Written by the company

Thank you

We really appreciate you taking the time to share your review. Your ratings and comments are invaluable in helping us improve. You are also welcome to call us on 03701116565 or email us at trustpilot@currys.co.uk




About

Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.

Delivery & Collection

We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.

Trade-in

Trade-in your used tech to get money off your next piece of kit. Magic.

Insurance

Protect your mobile and give your tech a longer life with Currys Mobile Insurance.

Issue resolution

Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.

Written by the company

It pays to compare
Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.
Delivery and Collection
We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.
Insurance
Protect your mobile and give your tech a longer life with Currys Mobile Insurance.
Trade-in promise
Trade-in your used tech to get money off your next piece of kit. Magic.
Issue Resolution
Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

41k reviews

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4.3

All reviews

(41,020)

8,747 reviews in the last 12 months

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Rated 5 out of 5 stars

Mark was amazing

Mark was amazing! He showed incredible patience while I explained how dissatisfied I was with my previous mobile contact —specifically, the value for money regarding EE's offer versus what I was paying. Mark didn't rush me at all while I was speaking and made the whole process very smooth. He came across as genuine, and there were no hidden costs. Mark asked what I was looking for and, to my surprise, offered a wide range of options at a very reasonable price. It was a wonderful experience at Cury's! I highly recommend this services to anyone who feels shortchanged by mobile phone companies—companies that, for years on end, pay no attention to existing customers.

Thank you very much once again to Mark 🤗😊🤗😊

10 July 2026
Rated 5 out of 5 stars

I’m unsure what I’ve been invited to…

I’m unsure what I’ve been invited to review, but if it was the recent currys insurance claim, then it was 5 stars.
Phone would not charge or turn on.
Called curry’s at 5.15 and I received a newer model of phone the next morning with zero excess to pay
(official cut off for next day delivery is 5pm but I guess I got lucky).

10 July 2026

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