Needed a new phone as old one obsolete. Know nothing about phones not interested in detailed explanations, just need to take photos, text, What's App and email. Staff member Matt sorted out new phone... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #39 of 74 best companies in Mobile Phone Shop
- #27 of 50 best companies in Mobile Phone Accessory Shop
- #26 of 34 best companies in Mobile network operator
About Carphone Warehouse Part of Currys.
Written by the company
Thank you
We really appreciate you taking the time to share your review. Your ratings and comments are invaluable in helping us improve. You are also welcome to call us on 03701116565 or email us at trustpilot@currys.co.uk
About
Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.
Delivery & Collection
We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.
Trade-in
Trade-in your used tech to get money off your next piece of kit. Magic.
Insurance
Protect your mobile and give your tech a longer life with Currys Mobile Insurance.
Issue resolution
Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.
Written by the company
- It pays to compare
- Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.
- Delivery and Collection
- We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.
- Insurance
- Protect your mobile and give your tech a longer life with Currys Mobile Insurance.
- Trade-in promise
- Trade-in your used tech to get money off your next piece of kit. Magic.
- Issue Resolution
- Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.
Contact info
London, United Kingdom
- 0370 111 6565
- www.carphonewarehouse.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff really helpful and knowledgeable…
Staff really helpful and knowledgeable to help me replace my mobile. They found comparable options for me, transferred all consent to my new phone. Gave me all the time this needed and I was very reassured by their service.
My old phone data transferred to my new…
My old phone data transferred to my new in about an hour.
Great help in sorting my contract but…
Great help in sorting my contract but bad communication when phone was in store went there in person 3 days in a row and finally got it meant to be next day delivery 😩👍
Excellent service. The young man who served me was very…
The young man who served me was very helpful and professional. I believe his name was Naveen. Also Aaron helped in the set up of my phone as I am not very good when setting up a new phone. I have had several phones from Curry's and will always use them
I have used them for my phone contracts…
I have used them for my phone contracts for almost 10 yrs now. They always point me in the right direction, with phone and cost. I wouldnt think of going anywhere else. The staff are really nice and very knowledgeable.
Helpful staff
In store to change my sim contract. Staff member was extremely helpful and patient.
Mark was amazing
Mark was amazing! He showed incredible patience while I explained how dissatisfied I was with my previous mobile contact —specifically, the value for money regarding EE's offer versus what I was paying. Mark didn't rush me at all while I was speaking and made the whole process very smooth. He came across as genuine, and there were no hidden costs. Mark asked what I was looking for and, to my surprise, offered a wide range of options at a very reasonable price. It was a wonderful experience at Cury's! I highly recommend this services to anyone who feels shortchanged by mobile phone companies—companies that, for years on end, pay no attention to existing customers.
Thank you very much once again to Mark 🤗😊🤗😊
Great service!
Very helpful knowledgeable staff…
Very helpful knowledgeable staff couldn't do enough for you.
Quick and easy renewal of contract at…
Quick and easy renewal of contract at better price
The Service and expertise was great…
The Service and expertise was great with Jonny at Christchurch. Everything was very straightforward
I’m unsure what I’ve been invited to…
I’m unsure what I’ve been invited to review, but if it was the recent currys insurance claim, then it was 5 stars.
Phone would not charge or turn on.
Called curry’s at 5.15 and I received a newer model of phone the next morning with zero excess to pay
(official cut off for next day delivery is 5pm but I guess I got lucky).
Good customer service
Customer service was friendly helpful and made my upgrading easy will definitely be dealing with them again.
The hull St Andrews quay branch is…
The hull St Andrews quay branch is brilliant. Thanks so much for all the help !
Very helpful and efficient
Staff very helpful
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








