Carphone Warehouse Part of Currys. Reviews 

41,424
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 8,961 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and efficient, often going out of their way to assist with inquiries and resolve issues. Many people highlight the excellent service, noting prompt problem resolution, clear explanations, and a smooth overall experience, which often includes quick delivery of new phones. However, some customers also noted issues with customer service, experiencing unhelpful staff, slow responses, or difficulties with phone activation and contract changes. A few other people also felt that product issues, such as new phones not working out of the box or refurbished ones having problems, and delivery delays or incorrect order processing were areas for improvement.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent customer... See more

Customer service

People report ambiguous experiences with customer service, with many praising excellent service, helpful... See more

Product

Reviewers mention ambiguous feedback about products, with some expressing satisfaction with their new phones... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast dispatch and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The experience was good, but there was no deal for taking out contracts on 2 phones at the same time, and not offered help to set up the new phones other than some notes written down. Myself and my hu... See more

Rated 4 out of 5 stars

Service was good in sorting out the problem and getting a new phone to me promptly However, returning my existing phone hit a speed bump because it didn’t go as I was told it would go and so had to t... See more

Rated 5 out of 5 stars

In the past I’ve had mixed feelings about Carphone Warehouse. Sometimes you get help other times it felt like I was an inconvenience. This time Scott was an incredible help. He went out of his way to... See more

Rated 5 out of 5 stars

Needed a new phone as old one obsolete. Know nothing about phones not interested in detailed explanations, just need to take photos, text, What's App and email. Staff member Matt sorted out new phone... See more


Company details

  1. #28 of 74 best companies in Mobile Phone Shop
  2. #26 of 50 best companies in Mobile Phone Accessory Shop
  3. #24 of 35 best companies in Mobile network operator

About Carphone Warehouse Part of Currys.

Written by the company

Thank you

We really appreciate you taking the time to share your review. Your ratings and comments are invaluable in helping us improve. You are also welcome to call us on 03701116565 or email us at trustpilot@currys.co.uk




About

Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.

Delivery & Collection

We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.

Trade-in

Trade-in your used tech to get money off your next piece of kit. Magic.

Insurance

Protect your mobile and give your tech a longer life with Currys Mobile Insurance.

Issue resolution

Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.

Written by the company

It pays to compare
Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.
Delivery and Collection
We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.
Insurance
Protect your mobile and give your tech a longer life with Currys Mobile Insurance.
Trade-in promise
Trade-in your used tech to get money off your next piece of kit. Magic.
Issue Resolution
Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

41k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(41,424)

7,945 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I'd give zero stars if I could

I'd give zero stars if I could. Customer service was good but actual service of providing what they said when they said was awful. Phone wasn't activated vodafone knew nothing abut the contract. my teenage son had t go abroad with no service. Its been 10 days and nothing. Someone needs to sort this out from vodafone

19 July 2026
Carphone Warehouse Part of Currys. logo

Reply from Carphone Warehouse Part of Currys.

Hi Nix

We’re sorry to hear about the issues with your connection and understand the disappointment this has caused.

If you need further help, please reach out via:
📞 Phone: 0370 111 6565
Open: 8am-7pm UK -Monday to Friday 9am-6pm UK - Saturday 10am-5pm UK – Sunday 📧
Email: trustpilot@currys.co.uk
(Include your email reference CTP13464, in the subject & provide details of the issue)

Our team is ready to review your case and provide any additional support needed.

Kind regards
Amy Carphone Warehouse

Rated 5 out of 5 stars

Currys leeds crownpoint

Currys leeds crownpoint
Simon was great only went in for a new iPhone walked out with 2 new sim plans an the iPhone as he explained each package deal an everything worked out cheaper for the same sim plans me an my partner were on and worked out half the price now when I go there I go straight too simon

31 July 2026
Rated 5 out of 5 stars

Outstanding customer service

In the past I’ve had mixed feelings about Carphone Warehouse. Sometimes you get help other times it felt like I was an inconvenience. This time Scott was an incredible help. He went out of his way to fix an issue I had with the online chat, whilst being in by himself and managing to help other people whilst waiting for my issue to be resolved. Excellent customer service - very knowledgable, courteous, helpful. I hope Carphone Warehouse realise what an asset he is to there company.

28 July 2026
Rated 1 out of 5 stars

DPD, stop using this company to deliver your stuff,it makes you look rubbish

Despite upgrading my phone the new phone has not arrived,I think this is down to DPD with a no show on delivery. Where is my phone?
The company is also uncomfortable like so many of these big firms online. The modern world has got better for firms to be able to take your money,but far worse for customer service. Where tf is my phone???? I have had a response to my review from Currys,but this is just a spurious ruse to fool the good people that read this review into believing that you are willing to help solve customers problems with your poor service. The phone number that was given for me to call for help in my case was just the same automated,crappy phone line with options that are of no use. I will never be using any of Currys companies ever again. They are useless

31 July 2026
Carphone Warehouse Part of Currys. logo

Reply from Carphone Warehouse Part of Currys.

Hi Stephen

We’re sorry to hear that you have had issues with your order.

If you need further help, please reach out via:

📞 Phone: 0370 111 6565

Open: 8am-7pm UK -Monday to Friday

9am-6pm UK - Saturday

10am-5pm UK – Sunday

📧 Email: trustpilot@currys.co.uk

(Include your email reference CTP13463, in the subject & provide details of the issue)

Our team is ready to review your case and provide any additional support needed.

Kind regards

Grace

Carphone Warehouse

Rated 5 out of 5 stars

Braehead store 5 stars

Scott in Braehead store is always very help and extremely knowledgeable. Nothing is to much bother and he takes the time to listen to what you are looking for.

31 July 2026
Rated 5 out of 5 stars

The Guys are so brilliant with me and…

The Guys are so brilliant with me and my phone it totally broke down no connection at all its old
they had it sorted in no time with a new sim card and sorted it all out for me every time I have a problem they fix it straight away excellent staff that are there year after year sothats really special

31 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look