The experience was good, but there was no deal for taking out contracts on 2 phones at the same time, and not offered help to set up the new phones other than some notes written down. Myself and my hu... See more
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Company details
- #28 of 74 best companies in Mobile Phone Shop
- #26 of 50 best companies in Mobile Phone Accessory Shop
- #24 of 35 best companies in Mobile network operator
About Carphone Warehouse Part of Currys.
Written by the company
Thank you
We really appreciate you taking the time to share your review. Your ratings and comments are invaluable in helping us improve. You are also welcome to call us on 03701116565 or email us at trustpilot@currys.co.uk
About
Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.
Delivery & Collection
We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.
Trade-in
Trade-in your used tech to get money off your next piece of kit. Magic.
Insurance
Protect your mobile and give your tech a longer life with Currys Mobile Insurance.
Issue resolution
Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.
Written by the company
- It pays to compare
- Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.
- Delivery and Collection
- We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.
- Insurance
- Protect your mobile and give your tech a longer life with Currys Mobile Insurance.
- Trade-in promise
- Trade-in your used tech to get money off your next piece of kit. Magic.
- Issue Resolution
- Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.
Contact info
London, United Kingdom
- 0370 111 6565
- www.carphonewarehouse.com
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Very helpful
May use AI-assist with repliesRead more
I'd give zero stars if I could
I'd give zero stars if I could. Customer service was good but actual service of providing what they said when they said was awful. Phone wasn't activated vodafone knew nothing abut the contract. my teenage son had t go abroad with no service. Its been 10 days and nothing. Someone needs to sort this out from vodafone

Reply from Carphone Warehouse Part of Currys.
Currys leeds crownpoint
Currys leeds crownpoint
Simon was great only went in for a new iPhone walked out with 2 new sim plans an the iPhone as he explained each package deal an everything worked out cheaper for the same sim plans me an my partner were on and worked out half the price now when I go there I go straight too simon
Outstanding customer service
In the past I’ve had mixed feelings about Carphone Warehouse. Sometimes you get help other times it felt like I was an inconvenience. This time Scott was an incredible help. He went out of his way to fix an issue I had with the online chat, whilst being in by himself and managing to help other people whilst waiting for my issue to be resolved. Excellent customer service - very knowledgable, courteous, helpful. I hope Carphone Warehouse realise what an asset he is to there company.
Excellent service and advice
Great customer care and service
Great customer care and service. The pleasant young man on the phone had excellent customer service skills. I’ve always been a big fan of carphone warehouse.
DPD, stop using this company to deliver your stuff,it makes you look rubbish
Despite upgrading my phone the new phone has not arrived,I think this is down to DPD with a no show on delivery. Where is my phone?
The company is also uncomfortable like so many of these big firms online. The modern world has got better for firms to be able to take your money,but far worse for customer service. Where tf is my phone???? I have had a response to my review from Currys,but this is just a spurious ruse to fool the good people that read this review into believing that you are willing to help solve customers problems with your poor service. The phone number that was given for me to call for help in my case was just the same automated,crappy phone line with options that are of no use. I will never be using any of Currys companies ever again. They are useless

Reply from Carphone Warehouse Part of Currys.
Braehead store 5 stars
Scott in Braehead store is always very help and extremely knowledgeable. Nothing is to much bother and he takes the time to listen to what you are looking for.
The staff couldnt have been more…
The staff couldnt have been more helpful, particularly as I am an older customer, and not 'tech savvy'.
HOT AF WWWWW
The Guys are so brilliant with me and…
The Guys are so brilliant with me and my phone it totally broke down no connection at all its old
they had it sorted in no time with a new sim card and sorted it all out for me every time I have a problem they fix it straight away excellent staff that are there year after year sothats really special
Very helpful young man.
Thank you very good 👍
Still "Geek Squad" on my speed dial.
I have used this service since "Geek Squad" days. Fortunately the service has not changed with change of ownership. The technicians are invariably friendly, patient and efficient. I rely on them absolutely when IT defeats me.
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