Carrefour España Reviews 

On holiday and realised we had left our phone charges at home, so we was told we could get them at Carrefour, we had them bought an iPhone charger, which is upstairs downstairs is a large supermarket so while we were there, we stocked up on items we needed.

I ordered a Roborock from Carrefour, expecting the same service I am used to getting from El Corte Ingles. Boy, was I mistken! It should be delivered by a thirs party within 1-4 days, after 10 days SEUR still had no record of delivery. Trying to contact the customer 'service', they make that impossible. Their service is criminally bad, they should serve jailtime for this. Avoid at all costs!

I really love to do my shopping at Carrefour Estepona. Everything positiv to say about the store, and really friendly, helpful and accomodating staff. I come again again<3
(many good experiences here, but got reminded since I had such a great experience yesterday when I was in there browsing for a bike)

My particular grief happened today. After waiting for 2 weeks, I finally got the UPS notification ‘incomplete address’.
For 2 weeks I have been trying to amend my address via the carrefour site- unsuccessfully. The form mangles the first line of my address by substituting the name of my street for the word ‘STREET’, resulting in my address being ‘ Calle Street’ instead of Calle B*****o. Sadly some delivery companies need only the slightest excuse to not deliver goods.
I have spent most of today in and out of the site. Sometimes successfully, but mostly not. I did manage to make contact with the ‘help’ section. The girl fobbed me off with the old call centre ploy - cut and paste a large chunk of redundant gibberish and broken links- then cut you off. I have been unable to login to the site since then.
I am currently trying to contact UPS to see if they can intercept the van as it winds its way back to France; I do not hold out much hope for success here.

I see quite a few complaints about third party sellers here. I had another look at the website today. It is enormous. There are so many sub-categories at the bottom of the page. With the advent of online shopping increasing exponentially there is bound to be a squeeze somewhere. It is probably no wonder that peripheral activities like third party selling is not a priority; in fact is held at arms length.
If the company can not /will not spare the time to fix a simple online form that inputs an address correctly, or ignores the avalanche of complaints about third party sellers, then they should cut their losses!

Todo Tienda Online

Do not order from these third party suppliers at Carrefour if you don’t wish to waste the whole day and into the evening waiting for the delivery. No time slots given just that the item is ‘out for delivery’ first thing in the morning and doesn’t arrive until 8:30pm. Courier firm Tipsa doesn’t answer messages or the telephone - total waste of a beautiful day 😡

Over a month later, and now we are past their 14 day guarantee of refund. They never sent the item, but now they are keeping my money until they find the item in their warehouse.

I have ordered many times from Carrefour Bodega & have had good experiences. This time they did not send 1/2 of my order & when they refunded, the €10 discount was not applied.
I have had no explanation & no reply to emails. Not a good way to treat a repeat customer/

Desastre de servicio el click and collect media hora de espera en el Carrefour de Terrassa para que me entreguen 2 auriculares y no hay nadie.

New hypermarket opened last week.
Very good selection, loads of checkouts.
But... the auto doors from the carpark to the store do not open if you are outside trying to get in. Only open from inside getting out.
Also, AMAZING! - the floors are not level. So in one isle, let go your shopping cart and it rolls away!
How incredible a new-build store has sloping floors

Bought an Ipad when it was delivered it had been locked by the previous owner. It didn't mention originally it was used or had no accessories. Previous owners data, fotos and contacts all still on the Ipad. Doesn't allow downloading of apps or the factory reset as instructed by Apple.

Terrible. A few days after my order I received a notification Thank You for your order. It has been cancelled. No information. I called the call centre who said the refund was made at the same time as the cancellation, if I haven't received it I should call my bank. I have received nothing. How can I trust this company? I have another order pending and fear the worst

I placed an order through the Carrefour Spain web site. The product was shipped through a third-party vendor, but the wrong product was sent. When I complained, they told me it was the same as what I ordered. I tried to get help from the Customer Service Dept was they could not do anything about it. Although I finally convinced the supplier that the product was indeed TOTALLY DIFFERENT than what I had ordered, and was able to return it, I will never purchase anything again through the Carrefour web site based on their unwillingness to help me with any difficulties.

We bought a cool box in gandia that broke down the next day we went to villa seca to exchange it, the customer service was disgusting they did not want to help because we bought it from a different branch, they refused to speak English and built barrier after barrier against us, if your British I would avoid this place and shop elsewhere, appalling customer service

Two orders described, different drivers, first order on 3rd April, driver turned up with major bad attitude and 5 hours late without explanation. When I complained, the driver managed to accidentally drop some of the goods and left it to me to contact customer services.

Next order delivered today, this was very punctual and the driver harass called me 6 times 5 minutes before to say was near, showed me a photo of the last driver, and said was a friend.

Driver then proceeded to deliver my goods I ordered 212 individual product lines comprising 300 items, I received 101 items of 10 product lines, 90% of the order was missing, the driver said he didn´t have it phone customer services, customer services said phone the driver. Then they said wait for store to call, they haven´t at time of writing and store closes soon.

I will have to enter a chargeback and consumer complaint. This pertains to the Valle del Guadalhorce store and its home delivery service in Malaga, prior to this service was substandard, usually late and often with attitude.

The drivers at this store have chosen to act without professionalism a formal complaint with the junta consumer board and possibly the police will be raised. I would have no hesitation in terminating their employment if this was my business.

The supermarket is good enough but my biggest issue is the security guys at the cashiers who are terrible and have so backwards instructions from Carrefur management. I get they have to do their job but they need to be discreet and not on top of customers really watching you. They bother people too much and they are wrong, being sooo worried people might steel something. It’s annoying and almost offensive. Carrefur management should approach security of the store in different way to not bother customers. They can learn from so many other stores national and international.

Horrible, horrible, horrible. We order food 3 times, and there were big mistakes every time. The last order DID NOT EVEN f*****n ARRIVE. They cancelled it, without any notifications. We tried to call them, but were left on hold twice, for 30min. When we did reach them, they said they didnt speak english, and said an english speaker would call us back. Nothing back. I have no words. How can such a big company operate this badly? Disgusting.

The service is disgusting. Payment is accepted, but no order! The order just doesn't exist anywhere. After an hour of waiting in the chat the clerk will say: oh, it's okay your order is not))) and where is my money Lebowski?)

They cancelled the PAID delivery with no explanation and no answer. I needed to call customer service which does not speak English at all. They suggested to reorder it which delivery 4-5 days later. NO CUSTOMER SERVICE! NO SERVICE AT ALL!

I am a customer of a number of years and purchases and been quite happy with the goods and service in various stores until we have made the latest purchases with CONFORAMA Alfafar, Valencia. WE WILL NEVER PURCHASE FROM CONFORAMA AGAIN INFERIOR GOODS AND OBSTRUCTIVE STAFF, We are finding that the quality of goods much deteriorated and the attitude of the staff disgraceful, rude and in some cases bullying and aggressive.
We purchased for our HOLIDAY HOME 2 rise and recline chairs in October 21, as we are elderly and disabled both having mobility and back problems.
In Sepember 22 we arrived at our holiday home for a break after a couple of days we noticed one of the chairs was leaning to one side we checked it was not something under the chair or something simple, it was a break in the wooden frame so we then contacted the store to report the fault as it was under a year and used very little. We sent fotos and information as requested
They sent a representative to look at the chair. He entered the house with a very rude and aggressive attitude as if we were trying to make a fraudulent claim I assumed later, he shouted and tried to bully me as I was a lone elderly English woman saying when I argued back that HE did not have to put up with a “rude aggressive%#%%” attitude that I had to calm down or he would leave😲🤪😵‍💫”!! As soon as I asked my husband to join us, to explain where the break in the wooden frame was, his attitude totally changed back to polite and he agreed that the frame was broken when my husband guided his hand to feel the break inside the chair, he agreed the fault and confirmed he would report it.
The store tried to say it was past a year since purchase - we reported the fault before the year and they tried to say the fault was the detachment of the black under material coming away ?? The guy had agreed the frame was broken,
Then said it was mistake and the guarantee was for over 6 months since purchase, that the chair was still working and usable and that we had abused the chair??
How can the black material that covers the non visible parts of the chair cause the whole chair list to the right and would you use a broken chair in your home??
We have reclining chairs in our main home one is 1 over 20 years old and we have bought others within the last 10 years, 1 from Conforama La Zenia these chairs are all perfect, in nearly new condition and have years of wear left in them for EVERYDAY USE.
We purchased 2 vynil covered reclining chairs 2- 3 years previously to this from the Alfafar store the vynil material failed and the top peeled off, obviously inferior quality, which we had to scrap, another with footstool about 18 months ago which has the same problem with the material that we have purchased new covers for, neither purchase have we complained or tried to claim for this obvious lack of quality in goods.

No contestan emails,imposible devolver la diferenvia en pedido