Carrefour France Reviews 

Worst shopping online experience ever... Terrible customer service... Unbelievable how hopeless they are. Pls stay away!

I have ordered online ladies cream 4 pcs since 06/03/2020 I keep calling them asking about my order they keep saying after 2 days we will deriver , till now I don't get any call to explain what's the problem I called today again they told sorry the item not available, its really bad service after 11 days they told sorry not available I don't know what to say .

I think its time people should move on and look for alternative outlets. Years back Carrefour was tge only option if you were minding about the budget and cared less about its services but its no more...dubai has so many option budget friendly and customers oriented..

I’ve ordered products groceries worth 320€, and about 20% of my groceries were missing, and instead I got a few of another person’s order...

I don't want to give one star the staff do as they please..... Not able to speak to a manager.... Deliveries... Do not order you will never receive.....
Dont know how to call back customers... Disgusting service...... Cheap but not cheerful I don't think. Please beware when ordering from Carrefour on line..... Yuck.

Carefour uae online app is terrible

They never deliver

They have terrible customer service

Don’t buy from carefour

Carrefour Customer Service becomes day after day worst & worst.. I received a wrong item when I purchased on 2nd of March 2020, called Customer care more than 4 times to ask for change and I followed up many times but in vain.. They don't care about customers after sales nor follow up queries.. No need to mention that I scheduled for the same order between 4-6 pm but received it after 8pm without notifying me that there is a change... Unprofessional and unacceptable !! shame on a famous franchise
Complaint No# 1471327

Im still waiting for order which was supposed to be received march first.
Very bad service, no one even contacted to explain what happened.
Receiving ols stocks, repeated returns on door, old chicken damaged bananas....

i had buy a Heys luggage and it has 3 years of service, so after 1 year i had problem with my luggage and i went carrefour and then they says that now they have donot have a service of this brand, and says i should contact heys luggage uae,?? what is this ?? when carrefour selling the product they will says for many years of service and now they will say like this??? i will not recommend to buys luggage from carrefour...

This is truly an embarrassment of an international retailer! I live in China and frequently visit the Liangxiang store. However, I only visit this store for its convenience and long opening hours as the next closest supermarket is in the opposite direction and is even more expensive. I don’t think they have any concept of what customer service means and must be some of the laziest employees on earth. All too often is something lacking a price and when ask it is either “no”, “I’m too busy” or “I don’t know”, although that is common to a lot of places in China, not just this chain! Their pricing structure doesn’t make any sense whatsoever, and in the case of nearly every product I can almost guarantee that buying one big product rather than two small products is always more expensive-contrary to the usual policy of buying more is cheaper! Both white and red meat are open to the public, and while it is nice to be able to choose your product, I’d rather it be pre-packaged. I just can’t imagine what bacteria may be growing on this uncovered meat. The limited numbers of meat that is pre packaged never ever has a price and despite three months of questioning, it is always the suppliers fault! The way they treat their vegetables is disgusting and I’ve never seen such disregard for fresh produce, with most of it being completely inadequate in the first place. I sometimes get bounced from pillar to post when I ask for something to be weighed! They continually restock throughout the day, which in most cases is great but if you’d seen the way they treat their products you’d be disgusted-it’s a wonder of them are still saleable! I only go here because they sell a lot of European products but if I had any other option then I would definitely go elsewhere!

Ordered a new barbeque which should have been delivered in 3 working days. After 3 phone calls and one complaint and 20 days later still no barbeque. Better still customer services had no idea where it was located or when it would be delivered. I visited the store in Emirates mall only to discover they had the same model in stock however instore does not have anything to do with online. Phoned again only to be told a refund would take 3 weeks. Worst experience ever form an online company. It seems customers services have no idea if an item us in stock or not. Amazon will eat online businesses like this alive. Shocking from start to finish!!

Carrefour Dubai the worst customer service I have ever seen. Bought a mobile phone and still have screen shot of advertising saying +1000 points my club/share points which suppose to get after purchase. After two weeks of complaining they saying the advertisement was wrong and had some virus. No 1000 bonus points will be given on the purchase of phone. Manager also saying same. Worst customer experience.

i have ordered washing machine and fridge on the online application.
the delivery guys called me and informed me that they have only the fridge and for washing machine i have to follow up with customer service as its out of stock. so i kept calling and they kept giving me same answer that they don't know if washing machine is available or not and they need 1 more week. so its obvious its not available. and on top of that they said if its not we will cancel it.? why? why you put an item when you don't have stock of it?
am really so disappointed

If Is there was zero rating i would give them misery nasty service .. i ordered express and the delivery guy didnt want to come to my place and half of my order was cancelled !!! (as there trash delivery service divid ur orders into many packages) i called hundred of times till they answered me .. they cancelled my order automatically after i didnt receive half of my order and refund takes then 3 weeks !!!! Shhhitttt service

WOW! Does anyone from Carrefour actually read this??? Might be a good idea if you actually mean what you say with "Customer satisfaction is always our priority!" Today you decided to cancel our order because no one was home. Sucks though that I have a Ring Camera and NO ONE FROM CARREFOUR was there!!! Now I have to go to the store after a very long day at work because you are apparently not capable of finding an address. FYI - someone was there all day. Way to keep the customers. Last time I will ever be ordering at Carrefour again and just so you know, I will order with the competition because they are capable of actually delivering the order.

Very bad experience with online purchase. Delivery was delayed and nobody bothered to contact me to reschedule it. Contacted call center by myself few times already and they are extremely unhelpful, giving vague answers and putting me constantly on hold.
Will never order with them again. So unprofessional.

Disastrous experience. Bought a foie that was expired but we didn’t find out till we had already eaten it. Shame!

I ordered a washing machine 2 weeks ago. It hasn’t arrived.

20 messages - NONE ANSWERED
26 calls to the call centre- NOT ANSWERED ONCE

DO NOT USE THIS APP

I had purchased a LG refrigerator from the CARREFOUR app . The selected item that I chose was not the item on the order form which I did not notice due to the price of the large size fridge and the small fridge were similar . When the fridge got delivered I was unable to recieve it so my dad recieved it not knowing that it was the small fridge being setup by the delivery guys. Whe I got home I noticed that this is the incorrect item. I called thier call centre 5 times but was put on hold for over 5 min each time. Finally got trough to the call centre who was absolutely no help to me. They informed me because it was open they can not return it. IT WAS NOT OPNED BY ME OR MY DAD . IT IS THE POLICY OF THE COMPANY WHICH IS CARREFOUR. WHY STATE UNDER TERMS AND CONDITIONS IF THE ITEM IS OPNED THEY CAN NOT RETURN IT. I find this hard to understand because we did not open the item carrefour did . Why am I being held responsible?????? This call was made 2 hours after the delivery of the fridge . I did not plug in the fridge nor did I use it . It is not possible within two hours to not accept a return . Carrefour call centre needs to train and put in better procedures to help their customers . I wish there was a NO STAR REVIEW OPTION . Carrefour is forcing me to keep an item I do not want . I am willing to give carrefour back thier item and never shop there again nor recommend them to anyone or any company. Email sent and still no reply ...still awaiting response which is never going to come ... I honestly should of shopped and lulu hypermarket the trusted choice.

Ordered the 26th of November delivered on the 16th of December. Never go a straight answer from call centre.