CarRentals.com Reviews 

Didn't advise of their partners requirement - a physical plastic credit card - so when we went to pick up car from SixT they wouldn't accept a credit card on a phone and refused to provide car. We were then left to cancel the booking with RentalCar.com (which had been made 90 minutes earlier) and they refused to provide a refund.

Absolute pathetic experience. They are committing a big scam in broad daylight through wrong quotes at the time of booking. I was charged 2X as much by the rental company at the time of pickup. Be aware of them and save your money and peace by booking your rental through established brands even if they cost more upfront.

Very bad service and very bad dealing with customer. I booked for car rental with them. They deducted the money and when I went to their local partner they told me there is no booking in their system. I asked for refund to get my money back but they refused that and said it is my fault.

Worst platform ever! stay away from this rental cars.com website which is btw a partner of booking.com. Completely disorganised & unethical. Book with the car hire companies directly instead of being ripped off by rental cars.com aka booking.com rent a car. Horrible really horrible deals!

The company charged me, never sent a confirmation. When I called I was told no booking had been made. After four months of chasing they admitted they charged for a booking and did not provide a car, but then refused to refund as too much time had elapsed. I have detailed communications from the beginning, so this is obviously just refusal to provide service after accepting payment.

I was charged $200 more than quoted even AFTER returning my car an hour early. Rates advertised are fraudulent and all attempts made to contact both carrentals.com and the actually rental agency have resulted in no help whatsoever. Absolutely fraudulent if you ask me. Terrible service, fraudulent business practices and I will never use them or Dollar Rentals again

carrentals.com is part of booking.com, and I had full trust when I made the booking. I made a mistake by paying the full amount. When I arrived, Budget couldn't charge my cards. We did offer others and cash, but they just told me the policy is they need a credit card in my name that they can charge for 700€. With 2 kids, there was no time for a long discussion. I went to another counter, and they charged my first card and gave me a car at a better price.

When I contacted carrentals.com, their response was I should have contacted them. With roaming coast, I couldn't do it at the moment. I did contact them few days later and asked them to provide me a car for rest of the days as guys in current rent a car were very nice. I had no response from them. Every time I contact them, the answer is generic.

I advise you to never book with them. Customer service is non-existent!

I went through CarRentals to get a car in Ireland. We were charged more than they told us it would be, but they can't seem to help us get it resolved. It has been almost a month since we turned it in and the issue is still not resolved.

I made a reservation online on 9/22/23 through carrental.com for a car at Dollar Rent A Car. The reservation was for 11/23-25. When I got to the Dollar Rent A Car counter at the airport on 11/23, Thanksgiving day, they told me “they ran out of cars.” Even though I had a paid reservation, they could not honor it because they ran out of cars. They acted like this was a normal business practice, to have people reserve a car, pay for it, and then tell them, “sorry, no car here.” I had to scramble now without a car trying to figure out what to do. I still haven’t received a refund. This is simply outrageous, and no business should be allowed to operate like that. I deserve an apology and compensation for my troubles.

Dont be fooled!!! I purchased insurance from carrentals.com for the vehicle that we reserved. When I went to pick up the cat at Enterprise car rental, I was told that they do not sell insurance prior to vehicle pick up. They are not affiliated, and therefore do not recognize or honor this policy that I paid $48.00 for. This was fraudulent. How this company can just take money, and lie to customers, is disgraceful. Shame on you! Caused so much unnecessary stress and almost ruined my trip. Where the hell is my $48.00?

They were so rude to me and my sister, and they ripped us off!!! Do not use this service!!!

Rip off! They did not give me the car, we went all the way to the airport, and they charged for 3 days. I prepaid with a debit card on line, and was going to give them a deposit with the debit card, but they wanted a credit card. Ok. But why to charge if you did not give me the caR?

Absolute disaster !! The way of doing business... As someone already said, an organized gang of robbers. First playing around with the terms credit and debit card, and then asking for an additional few hundred EUR, like a car at a much more expensive price!! Well, the deposit from the planned €500 to over €1000, then when I finally agree to that, because there is no other choice, then they say that they don't accept the insurance that I duly paid for!! This and that... Shame on you! Fujj I hope that the competent authorities will react so that you don't embarrass the rest of the honest world! Scammers! This office is just an organized theft... I never get a car that I paid for... also they never gave my money back! A shame that an international company like this one continue playing that game... Don't give them your money!

If I could do zero stars I would. Our flight was delayed and we were unable to contact the rental car company, when we showed up to pick up the car the rental car company gave it away and did not want to accomodate us with a new car, so not only did they take our money but we were stranded with no car and had to pay more than double for an emergency taxi. When I called customer service it went straight to a call center and the man on the other line was EXTREMELY RUDE and unhelpful. Avoid this company, go directly to the car rental company you require or you could risk being out of pocket and stranded with no car.

I rent a car on Localiza in Brazil from USA. I paid extra fee for insurance. When I got there localiza told me the extra fee for insurance was not valid there. I paid another extra fee in Brazil for insurance. After all that they disnt give me the without a reason. I was just declined!! I am brazilian with the brazilian drivers license and was refused a car there. They told me some people with the brazilian license in Brazil use their license to steal their cars......kkkkkk. who wants to steal those junk toys. Garbage cars!! When I returned to USA I asked carrentals (EXPEDIA) for my money back and after couple emails saying they were working on my case they decided on not giving my money back.
Carrentals (EXPEDIA) IS A RIP OFF!!
DONT DEAL WITH THEM!!A
THEY ARE GARBAGE!!
A SHAME FOR THIS COUNTRY!!!

In my experience this is a thoroughly disreputable company. Stay away if you value your money and time. I have not experienced anything as sleazy as this utter rip off. They do not print the price you've paid on the voucher. They disconnected my call when I asked what the hidden local charges would be. And prior to that wanted to charge me a cancellation fee equal to 3 days rental when my rental was for only 2 days, even though I'd made the booking online minutes prior.

Deeply disappointing experience. Despite the courteous behavior of the receptionist and the undamaged state of the vehicle, I was astounded to discover that the company had billed me twice the initial amount upon my arrival.

I had made my reservation and payment online. However, upon reaching the office to collect the car, the receptionist informed me that only Credit Cards were accepted for deposit payment, ruling out Debit Cards and Cash as options. Strangely, they managed to devise an unconventional method to charge my Debit Card for the full amount, effectively doubling the price, instead of using it for the deposit as initially communicated.
This inflated charge was attributed to an "extra insurance" fee, despite my prior selection of the most comprehensive coverage available during the online booking process.
Also, no any extra insurance document was provided.

Adding to this unpleasant surprise, there was an unexpected and significant fee for crossing borders, a detail conveniently omitted during the online reservation phase.

Very pity that in our times this cheating kind of behavior becomes a standard for lots of companies and customer protection becomes just a myth.

Maybe it would have been okay if I had rented from another company, but I used carrentals.com to rent a car from Routes at O'Hare Airport in Chicago and it was one of the worst experiences ever. I was flying in and out of O'Hare, but after the car I borrowed broke down, I booked a Routes car via carrentals.com. I went to O'Hare to pick up the car and they wouldn't rent to me because I couldn't prove that I had just flown in that day. I've never heard of such a crazy thing from any other company, and it definitely wasn't something that was spelled out on carrentals.com. I had to spend the afternoon at the airport trying to rent from another company and trying to contact someone to cancel the reservation, but it was impossible to speak to a human being. Even though they wouldn't rent to me, causing a lot of stress and wasting my time, they still charged me $188 for rental of a car I never used. Just awful.

I gave them 1 star since you cant give ZERO stars. BEWARE BUYER BEWARE Watch what kind of car you rent i accidentally rented an electric car then the car rental company charged me an additional $203 dollars to get a Ultima for a 1 day rental Can we say I GOT SCREWED READ VERY CAREFULLY or run the other way

Used them the first time. Rented a car from them, made a mistake on time, so canceled and rerented car....cost me 50 bucks! They will not refund my money...though I did rent a car. Do not use! I know I won't!