Cars2 Ltd - Yorkshires Trusted Motor Group Reviews 

Louis was professional, helpful ,courteous with his customer when finalising the transaction.

Did not carry out a proper PDI.
Locking wheel nut not supplied with the car.
Got a puncture and I am now stuck in a brand new car.
Said I have to buy a replacement
Shocking short term attitude
Will not use again.

Do not buy from this business, they misrepresent vehicles for sale, then they refuse to deal with it and deny it. I took them to the ombudsman and won my case. This did take over 1 year and was time consuming, I did receive compensation, but the business is not a reputable one and I would notcrecomend. A very poor company to do business with. AS YOU CAN SEE FROM THEIR REPLY still in denial, the ombusdman deemed they had misrepresented the car and that they contravened the selling regulations, I have the corespondance. The company in the end had to pay compensation although it took over 1 year. DO NOT BUY FROM THIS COMPANY, THEY ARE VERY DIFFICULT TO DEAL WITH.

CARS2, JUST NOTICED YOU HAVE CONTRAVENED GDPR, reporting as we speak.

The reply below is following their original reply being removed for breaching trust pilot guidelines. Their second reply below is not factual and I have a final response from the company that states they did not misrepresent the car, no compensation offered, I have proof. Furthermore just look at the negative reviews, all about poor service untrustworthy nature of their service. Judge for yourself but my dealings with them and head office, abysmal.

The staff was great especially Prabdeep who looked after us from day one he explained everything and more and was always there if we needed any more info

Matt the sales exec was very pleasant and put me at my ease immediately. He is very evidently a genuine person and I trusted him immediately. He proposed that I buy various extras in line with company policy but when I declined he was very gracious. Good price. Efficient service.

Knowledgeable, polite, efficient

Had a great experience with Geely car purchase centre especially Calvin who has helped us with purchase of our new car.Very customer friendly and approachable service.Highly recommend and appreciated .

Harry Steadman and David Bagnall have been excellent helping me with my car purchase. Kind and patient - I highly recommend!!
Thank you

Awful place to buy a car had issues after less than 2 weeks took about 7 weeks after purchase to get the car looked at this was after 3 canceled appointments then got told it was wear and tear issues causing many noises and they are not fixing a thing on the semi decent list i was sent by cars2 renault wakefield how can you have noises on the car after less than 2 weeks and be told its wear and tear and this is fine for price age and millage it shouldnt matter if the car was 3000 pound or 30000 pound there shouldnt be issues after 2 weeks full stop and this "wear and tear" stuff should have been checked upon prep and been fixed in my opinion although i dont believe my "defective" driveshaft is wear and tear a tyre is but not a driveshaft i was also lied to about a gearbox service being done on the car upon purchase if required (it needed one) as i found out when requesting the service invoice awful place to buy a car and the assistant service manager is not fit to deal with customers the rudest person i have ever dealt with then to put the phone down on me when i dare question why my appointment was canceled (2nd appointment at this time)

Bad bad service here. I paid a £99 deposit to look at a car which got sold overnight and have been trying to get my £99 ever since. It’s been nearly a month now. Be very very careful about leaving a deposit with this company

We purchased 2 cars from Cars2 MG Wakefield this week, and I honestly couldn't be happier with the entire experience.

From the moment I walked through the door, the team (Bobby, Esme & Harry) were incredibly welcoming, knowledgeable, and genuinely helpful. There was never any pressure to make a decision, and they took the time to answer any questions thoroughly, making sure I was completely confident throughout the process.

The whole purchase was smooth, straightforward, and stress-free. Their professionalism, excellent communication, and attention to detail made what could have been a daunting experience genuinely enjoyable. Nothing was too much trouble, and it was clear that customer satisfaction is their top priority.

We are absolutely delighted with our new cars and can't thank the team enough for making the experience such a positive one. I would highly recommend Cars2 MG Wakefield to anyone looking for outstanding customer service and a hassle-free car buying experience.

A huge thank you to everyone involved – you've set the standard for how buying a car should be!

Absolute joke third time I’ve been in touch nobody rings you back, promise they have the got cars in stock but they haven’t scared to death to give you a price. They aren’t allowed to email car quotes was ready to buy a Renault 5 but now they can stick the Renault 5 I’ll buy from a proper garage!! wasting your time car2, I have never known a dealership like this, just come out with stupid excuses, no idea how they are still in business
Mr M.Chapman

Cars 2 Nissan Wakefield
Took my Nissan Quashqai in for a fault under extended warranty.
Really pleased with the customer service and technician.
Waited for car as I had no other transport and was able to work well with complementary WiFi and coffee.
Would recommend.

Worse customer service i have had in 30 years of car buying. Zero interest in any problems i had with my brand new car.
Only interested in the sale. Nothing else
From my dealings with them, i would tell anyone, to stay a million miles away from them.

Purchased a VW through Amy - service received was excellent 👍

Awful! Avoid if you want a trust worthy car and a peaceful life. I’m not sure how the people who work there sleep at night.

At Renault Barnsley had a couple of questions to which Carl and Faz helped with. Warm and friendly

They don't seem able to answer even the simplest questions—questions that could have been answered with a straightforward "yes" or "no". Instead, they suggest that i should visit the dealership for an "appointment", without first providing the most basic information I've asked for and what is this 'appointment' they speak of anyway? is it a test drive 'appointment' or an 'appointment' to be sold to or is it for some other reason?
who knows? all i know is that i didn't ask for one and i wont be going because when a prospective buyer asks a basic question and you wont answer it, don't be surprised if they go elsewhere.

what a waste of time.

Thanks Car2 for your quick response but you've completely missed the point. I didn't leave a one-star review because you invited me to visit the dealership. I left it because you declined to answer a straightforward question that required nothing more than a simple "yes" or "no". Instead, I was encouraged to book an appointment for something (I still don't know what for) without being given the information I had asked for previously.

As a prospective customer, I don't think it's unreasonable to expect basic questions to be answered before making a potentially lengthy journey to a dealership. Unfortunately, your response simply reinforces my experience. Rather than acknowledging the issue or answering the question, you've chosen to suggest that my expectations are somehow too high but I don't believe expecting a direct answer to a straightforward enquiry is unreasonable at all - in fact, I'd consider it the minimum level of customer service any prospective buyer should expect.

Up date.....
Management can't even be bothered to sort this out, what sort of a company sells a brand new car with faults and a big scratch on the door sill because they can't even do a pre delivery check properly, be aware this company doesn't care about u once you've drove off the forecourt.

Wow I really wish I'd not deleted my first review and thought I'd give them another chance, well that didn't work, just wasted another 2 hours of my life I'll never get back as well as just over 50 miles round trip AGAIN! to get my brand new car that's 10 days old fixed, things were going good until they gave me the key to the courtesy car, the outside was a bit mucky fair enough, but the inside was disgusting, it was filthy and I don't mean just a bit of muck, wait till u see the pictures, the back seats were down with the parcel shelf on the boot floor god knows what was under it, zoom in on the pictures to see the real grim, especially on center console, it smelt like a farm yard, so I went in and complained so they said let's see if we can swap it, so they brought me this little white Renault out, I started to drive out of the car park and it sounded like a link arm, trackrod end or the wish bone was broken or about to break, by this time I'd already had enough, so I asked for my keys and left without the work being done, I'm so mad right now they're lucky im trying to keep calm while writing this, I will be contacting motability about this and asking to be changed from this bad garage

Promised to send video of car via WhatsApp still waiting 3 days later. Went back online to check as thought vehicle must have sold. It’s still advertised but is nearly £3000 more than it was 3 days earlier