Carwow Leasey Reviews 

1,434
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 791 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and professional team members for guiding buyers through the entire vehicle leasing process smoothly and efficiently. People note that customer service is outstanding, mentioning quick response times, reasonable pricing, and constant updates from the initial call right up to delivery. Some reviewers were not happy with frustrating delivery delays, noting that estimated vehicle arrival dates kept changing repeatedly without receiving proper explanations. A few people also felt disappointed by occasional communication gaps regarding broker responsibilities, scattered updates, and unexpected changes to promised follow-up timelines.

What people talk about most

Service

Customers had positive experiences with service, highlighting a seamless and straightforward leasing process... See more

Customer service

Consumers find customer service to be positive, highlighting great communication and helpful advisors who... See more

User experience

Users describe positive interactions with user experience, noting that the entire process is smooth,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that cars arrive on time,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a car on order with another company, they kept changing dates, were evasive or just lied in their slow responses. So I changed to carwow and the process was much smoother. Sven was excellent, h... See more

Rated 5 out of 5 stars

Sven and the whole team made the leasing of my Abarth 600e very easy indeed. I received bi-weekly updates in regards to the delivery of my vehicle and the Car wow team were very quick to respond to a... See more

Rated 5 out of 5 stars

Right from the start and throughout the process, Carwow Leasey, were friendly, very competitive, helpful, communicative and determined. Especially Simon Butler, who held our hand and put us right o... See more

Rated 5 out of 5 stars

Dealt with Jamie Lowe - following me getting in touch he phoned straight away which was appreciated. Managed to source the colour I wanted in an Audi A1 and I found Jamie to be very knowledgeable. My... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,434)

776 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy Customer…, No Games Just End Product!

Experience, Patience and End product!
No frustrating flim-flam, time wasting of over embarrassing, challenging of your financial reputation. The buoyant experience agent, just got me the car I asked for. The calm approach and patience just centred me to know I was with the right professional team. The games as well as promises of other companies online is a minefield of false hope. I was looked after superbly by Richard, from ‘CARWOW’ Leasey, who understood what I wanted and went out of his timezone to complete my order. This could be deemed as lucky but I had my beautiful Tiggo 9 delivered to me in eight days from start to finish…, the end goal was topped by Rebecca from ‘CARWOW’ Leasey also going out of her way to make the delivery of said vehicle promptly at my convenience not the delivery agent. Andy, The driver who phoned an hour before his arrival also was so patient and professional with his presentation also just received a text message thanking him for his unique character. I have not commented before, (this is my sixth leased vehicle) but I was so impressed by the whole experience I just had to say something. In short I can definitely say this been the sharpest, most well rounded team, I have worked with. Without equivocation, simply the BEST ! Honestly, the best ! Thank you so much CARWOW LEASEY! I will be back for my next car and hopefully the next one after that.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Jamie Lowe from…

Excellent service from Jamie Lowe from start to finish, when he said he would ring back he did, and any problems or queries I had he helped with, so could not ask anymore.
Recommend carwow leasey, and Recommend you deal with Jamie Lowe.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Carwow leasey were great

Carwow leasey were great. From ordering my new car to the day of delivery I was kept informed at every stage by jamie. Very pleased with the service I received. Well done Jamie and carwow leasey.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

The process was so easy

Jamie made the process so easy, he was very efficient in contacting me when I requested further information and then kept me in the loop throughout the process. Car delivery was swift and easy.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service and deal

Never leased previously but Ralph Burbeck has made it an absolute pleasure, and would not hesitate to look at leasing again, specifically through Carwow Leasey. From beginning to end the process was smooth, professional and transparent. Never was there a hard sell, and post purchase communication and aftercare has remained exlempory. Thanks again Ralph and Carwow Leasy for a great deal and amazing car!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Olivia

Excellent service from Olivia. Thank you to the Carwow leasey team for a seamless experience from start to finish. Needed a car at short notice and it was all sorted and delivered within a few weeks and ahead of when I even needed it! Great service from Olivia too and transparent pricing. Would highly recommend them

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with the service from Max Gardner

Really happy with the service from Carwow Leasey. I made my enquiry on 16th August and had the car delivered by 28th August, so the whole process was really quick and straightforward.

Max Gardner was brilliant throughout. He kept me updated at every stage and whenever I emailed him, he always responded within 10 minutes, which was really reassuring.

I’d definitely use Carwow Leasey again and will be recommending them to friends and family. Thanks again to Max for making the whole process so easy!

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Agreed then cancelled on me for more money

Agreed a deal, undertook a credit search and agreed finance. Then the car miraculously was "damaged at port". Now the car is miraculously a much higher price (ie there are cars available they just won't honour the agreed price). Avoid.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

brilliant from start to finish


Couldn’t recommend Ella enough she’s been brilliant from start to finish.

It wasn’t the easiest getting our new Ranger sorted but Ella stuck with it the whole way, constantly chasing things up and keeping me updated. I’ve probably drove her mad with all my questions 😂 but nothing has ever been too much trouble.

Really appreciate all the effort she’s put in to getting it over the line for us, especially managing to find one coming much sooner than we originally thought.

Will definitely be using Ella again as the business grows and we need more vehicles.

Thanks again Ella 👍

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Jamie Lowe made the process seamless and was understanding with our time pressures to find a car.
Would recommend this company and Jamie and in the future if we need a car would use them again.

17 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Hannah,

Thank you for your fantastic feedback!

We're so pleased to hear that our team member made the process seamless for you and was understanding of your time pressures. It's wonderful to know you would recommend us and would consider using us again in the future.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Carwow Leasey - always there to help.

Carwow Leasey were invaluable with their advice and professional help in the purchase of a new car for my wife. Both Denise and Joe were always there to pick up the phone and help.

28 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Brett,

Thank you for sharing your positive experience. We are so pleased to hear that our team provided invaluable advice and professional help during the purchase of a new car. It's wonderful to know that our colleagues were always available to assist you.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Jamie at Carwow Leasey was great

Jamie at Carwow Leasey was great. Another supplier let us down, but he managed to get me a last minute deal on exactly the car I wanted for a great price.

Process was smooth, fast, and flawless. Delivery driver was also such a lovely guy.

Happily recommended and will use again when my lease is up.

1 September 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Lloyd,

We are so pleased to hear about your excellent experience with us! It's wonderful to know that we could secure the car you wanted, especially after a previous letdown.

We're also glad the process was smooth and that our delivery driver provided such great service. We truly appreciate your recommendation and look forward to assisting you again in the future!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Professional Service

Dealt with Jamie Lowe, very good prompt service. I would definitely use again.

1 September 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Chris,

We're so glad to hear you received prompt service and would use us again. We appreciate your kind words!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Quick Delivery, great service

Jamie was able to secure a good price for our VW Buzz and we managed to get it a lot sooner than we expected. Loving the car, thank you

27 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Chris,

We are so glad to hear that you are loving your new car and that we could help you get it sooner than expected! We appreciate your kind words.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Great customer service by Eleanor!

Ellie took me through the leasing process so quickly and was super kind and helpful! This is the first car I’ve leased and she had all the answers to the questions I had.

15 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Ruby,

Thank you for sharing your positive experience! We're so pleased to hear that the leasing process was quick and that our team member was able to provide all the information you needed for your first lease.

We appreciate you highlighting their helpfulness and kindness.

Kind regards,
Caio at Leasey

Rated 2 out of 5 stars

2 stars – disappointing delivery experience and unrealistic lead times

Ordering was easy and the price was good, but the delivery experience has been frustrating. We ordered a Renault 4 ev.

I first raised timing concerns back on 18 May when we were discussing around an 8-week lead time at this stage, and i needed the car by the end of July. We’re now at the end of August and are being told delivery will not be until October.

What’s especially frustrating is that dates constantly move, only last week I was told the car was due to arrive at the dealership on Friday 28th August, then the date simply moved again on that day, with no proper explanation. We had already got to the point of having a registration number and VIN so sold our old car and had started sorting insurance for the new one, so the constant changes have caused quite a lot of inconvenience.

Updates have felt very generic and non-personal, and they rarely give any specific information about where the car actually is or what has caused the delay. I’ve had to do far too much chasing myself.

The original lead time now feels overly optimistic and unrealistic. Had we known it could take five months, we would have made a different decision.

I’ll update the review if communication improves. They haven’t offered us any other solution at all. Very poor overall

18 May 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi there,

We’re sorry to hear how frustrating the delays and changing delivery dates have been, particularly as you had made plans around the original estimated timeframe.

We understand how inconvenient it is to have dates move without the level of detail or clarity you were expecting, and that having to repeatedly chase for updates only adds to the frustration.

We appreciate you taking the time to explain what happened. Feedback like this is important to us, particularly around delivery estimates and communication, and we’ll share it with the relevant team to help us improve how we manage expectations and keep customers updated when delays occur.

We’re sorry again that your experience hasn’t been as smooth as it should have been, and we hope the vehicle reaches you soon.

Kind regards,
Caio at Leasey

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