Casa Bella Furniture Reviews 

843
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the solid wood furniture, noting that pieces look stunning and are built to last. Buyers also appreciate the helpful support team and the professional delivery service that often places items directly inside the room. Some reviewers were not happy with the extended waiting times required for certain orders to arrive. A few consumers also reported receiving products with minor damages, incorrect parts, or legs that were difficult to assemble properly. Despite these occasional setbacks, most individuals remain very satisfied with their overall purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing items as well made, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery service, highlighting efficient communication, prompt... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautiful design and sturdy build... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt communication, speedy... See more

Order

Users describe positive interactions with order, noting that the website is well laid out and ordering is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are delighted with our hi-fi unit. It is exactly as shown on the website and is very well made and sturdy - right down to good quality hinges and labelling of individual legs and holes so that pre-... See more

Company replied

Rated 5 out of 5 stars

I was very dubious about purchasing furniture online without actually seeing it first! Well I was wrong! Great looking quality solid wood furniture that looks stunning in my lounge. When reachin... See more

Company replied

Rated 5 out of 5 stars

Such a great experience buying furniture from Casa Bella. Such incredible value for money and the table and chairs we received are stunning. Delivery was incredibly straightforward and the delivery dr... See more

Company replied

Rated 5 out of 5 stars

Friendly accommodating staff on the phone and e mail. Delivery held at my request but carried out on the exact date that I had identified. Great delivery team, and the furniture was comprehensively pa... See more

Company replied


Company details

  1. #230 of 395 best companies in Home Furniture Shop

Written by the company

Contemporary furniture & accessories for distinctive interiors. Discover timeless pieces, online and in our showroom.

Built to endure, crafted for life.

We are passionate about creating contemporary furniture & accessories that elevate your space.

We believe furniture should be an heirloom, not a disposable item. That is why we have built our reputation on using only the finest materials in every piece we create. From the structural elements to the drawer bases and backs, our furniture is crafted for lasting beauty and enduring strength.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

843 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(843)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely TV stand very well made prompt…

Lovely TV stand very well made prompt delivery. Such nice mango wood and the fact it isn't yet another flat pack to make up is brilliant! It looks really classy in my living room. Would not hesitate to order from here again!

25 August 2025
Unprompted review
Casa Bella Furniture logo

Reply from Casa Bella Furniture

Hi Claire, thank you so much for your positive feedback. We do pride ourselves on our all of our furniture being solid wood and not flat packed. It is lovely to hear how pleased with your TV stand. Please just let us know if there is anything else that you require at all in future.

Rated 5 out of 5 stars

Great experience of delivery and beautiful furniture

Great experience of delivery, beautiful furniture. Would definitely buy more furniture from this company!

4 July 2025
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Reply from Casa Bella Furniture

Hello Emily and thank you for your kind review. We are so pleased that you have had a good experience with us and love your furniture. Please do let us know if we can help with anything else at all.

Rated 5 out of 5 stars

Beautiful product amazing quality

Beautiful product amazing quality. Brilliant delivery, very helpful

20 August 2025
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Reply from Casa Bella Furniture

Thank you Richard. We are delighted that you are so happy with your experience with us and are so pleased with your furniture. We are here to help if you require anything else in future.

Rated 5 out of 5 stars

Really pleased with my beautiful set of…

Really pleased with my beautiful set of drawers. Excellent quality. The service was second to none. Very helpful. Delivery was good. I will definitely shop there again!

14 August 2025
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Reply from Casa Bella Furniture

Hello Zorina, thank you so much for your lovely review which we will pass on to our team and our delivery drivers. It is great to hear that you have had an enjoyable experience with us. Enjoy your furniture and please let us know if there is anything else that you may require in future.

Rated 5 out of 5 stars

Furniture exactly as described

Furniture exactly as described, and I am delighted with both pieces. Helpful phone response, prompt and excellent delivery service

14 August 2025
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Reply from Casa Bella Furniture

Hi Penelope, thank you very much for your lovely feedback. We are so pleased that you enjoyed your experience with us here at Casa Bella and that you are so happy with your furniture. Please do not hesitate to let us know if you need anything else in future at all.

Rated 5 out of 5 stars

Third order I have made and I have been…

Third order I have made and I have been delighted with each of them.
Beautiful pieces of furniture delivered when expected.

14 August 2025
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Reply from Casa Bella Furniture

Hello Frances, thank you for your lovely review. We are passionate about excellent service from start to finish and your kind feedback is very appreciated. Enjoy your Casa Bella collection of pieces.

Rated 5 out of 5 stars

Absolutely beautiful piece of…

Absolutely beautiful piece of furniture. Solid and well made with really nice finishes. Looks more expensive than it was. So so happy with it. Also excellent communication and delivery and extremely well packaged. Would 100% recommend

14 August 2025
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Reply from Casa Bella Furniture

Hello Paula, many thanks for your lovely feedback. As a family run business it is very much appreciated that you have taken the time to let us know how delighted you are with your furniture and overall experience with us.

Rated 5 out of 5 stars

Furniture arrived with easy delivery…

Furniture arrived with easy delivery was surprised of the manufacture of the chest of draws as purchased on line and is difficult to see standard of product. A lot of choice but some products have a long delivery time due to supply would use again

14 August 2025
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Reply from Casa Bella Furniture

Hi Kevin, thank you for your lovely feedback. We are delighted that you are pleased with your furniture. We are aware that some of our wait times are longer than others when items have sold out, our apologies for this. Please just let us know if we can help with any future purchases at all.

Rated 5 out of 5 stars

Casa Bella is an amazing furniture…

Casa Bella is an amazing furniture company! I requested wood samples, and was pleasantly surprised to receive them within 2 days!
Super quality wood; gorgeous colours, fabulous range of furniture to choose from,and at fantastic prices too!
We ordered a lamp table; we had communication from the start to the delivery. The driver gave a precise time for delivery, and was prompt, polite, and curteous.
The table was very well packaged, and its absolutely beautiful.
What a super company! Thankyou very much.

14 August 2025
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Reply from Casa Bella Furniture

Hi Wendy, thank you for your kind feedback. It is so lovely to hear that your whole experience with us has been so enjoyable. Please let us know if there is anything else that we can help with in future.

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Lovely people in the showrooms, very helpful and never pushy. The quality of the furniture is excellent, so much better than the large national furniture stores. Well worth a visit to the showroom to see for yourself. Delivery was just as good, everything was well packed and delivered on time by two very polite delivery drivers. Highly recommended.

14 August 2025
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Reply from Casa Bella Furniture

Hi Derek, thank you so much for your lovely feedback and for coming to visit us. We are so pleased that you enjoyed your experience with us.

Rated 5 out of 5 stars

Easy to order

Easy to order, great furniture, great delivery. Ordered some bedroom drawers and a bedside cupboard. Lovely. Lots of info on delivery, arrived when expected, delivery men very helpful and all in all very satisfied with my experience. I have used this company and have always been very satisfied

25 July 2025
Rated 5 out of 5 stars

The ordering of the furniture and…5 star review

The ordering of the furniture and delivery was exactly as specified on the website.
The delivery date ,time and the communication of the furniture was excellent .
The actual day of the delivery was good and the two men who came to my home placed the furniture where I requested.The men were very professional and polite to me.
I’m very impressed with the good quality of the mango wood furniture and due to this I’ve ordered more pieces of the furniture from their excellent website.

23 July 2025
Rated 5 out of 5 stars

Had a Brilliant experience!

Had a Brilliant experience shopping here, everything went better than I expected. Delivered bang on time and the driver unpacked and put my furniture where I wanted. He was polite, professional and was very careful with the items. I love my new furniture and Would definitely recommend shopping here.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

An excellent experience from start to…

An excellent experience from start to finish.Customer service communicarion was brilliant.The chest of drawers is beautiful...looks very expensive and quality is great.Delivery arranged to suit my house move.Driver very friendly and helpful.
Cannot reommend highly enough.Thank you.

18 July 2025
Rated 5 out of 5 stars

Lovely solid bed, looks amazing

My 21 year old son was adamant he wanted a mango bed from Casa Bella, I wasn't sure at first, wood is wood, right?
However when the bed arrived in one of their own vehicles, it was clear this was one of those companies who take their products seriously.
We unwrapped it and the smell of the wood was amazing, the colours were lovely as all mango wood is different, we were pleased with ours.
The construction was solid - even the slats were all held together with a thick canvas and assembled on this same held-together rail.
The bed was easy to build and looks lovely in his room. He's now after one of their wardrobes to match.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

Great experience through every step from ordering to delivery. Would thoroughly recommend this company. A great product too!

4 July 2025
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I had to cancel my order as I no longer needed the item I was buying. The staff were very understanding and refunded me immediately. I will definitely shop with them again as they have great customer care and their furniture looks beautiful.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

We couldn't be happier

We couldn't be happier. The mango wood furniture is absolutely beautiful, it smells glorious too! Delivery was hassle free and the delivery chap was so helpful. Completely thrilled with our experience, thank you 😁

23 June 2025
Unprompted review

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