Casa Bella Furniture Reviews 

843
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the solid wood furniture, noting that pieces look stunning and are built to last. Buyers also appreciate the helpful support team and the professional delivery service that often places items directly inside the room. Some reviewers were not happy with the extended waiting times required for certain orders to arrive. A few consumers also reported receiving products with minor damages, incorrect parts, or legs that were difficult to assemble properly. Despite these occasional setbacks, most individuals remain very satisfied with their overall purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing items as well made, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery service, highlighting efficient communication, prompt... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautiful design and sturdy build... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt communication, speedy... See more

Order

Users describe positive interactions with order, noting that the website is well laid out and ordering is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are delighted with our hi-fi unit. It is exactly as shown on the website and is very well made and sturdy - right down to good quality hinges and labelling of individual legs and holes so that pre-... See more

Company replied

Rated 5 out of 5 stars

I was very dubious about purchasing furniture online without actually seeing it first! Well I was wrong! Great looking quality solid wood furniture that looks stunning in my lounge. When reachin... See more

Company replied

Rated 5 out of 5 stars

Such a great experience buying furniture from Casa Bella. Such incredible value for money and the table and chairs we received are stunning. Delivery was incredibly straightforward and the delivery dr... See more

Company replied

Rated 5 out of 5 stars

Friendly accommodating staff on the phone and e mail. Delivery held at my request but carried out on the exact date that I had identified. Great delivery team, and the furniture was comprehensively pa... See more

Company replied


Company details

  1. #230 of 395 best companies in Home Furniture Shop

Written by the company

Contemporary furniture & accessories for distinctive interiors. Discover timeless pieces, online and in our showroom.

Built to endure, crafted for life.

We are passionate about creating contemporary furniture & accessories that elevate your space.

We believe furniture should be an heirloom, not a disposable item. That is why we have built our reputation on using only the finest materials in every piece we create. From the structural elements to the drawer bases and backs, our furniture is crafted for lasting beauty and enduring strength.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

843 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(843)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend Casa Bella Furniture

We purchased the Oslo light mango chest of drawers. From start to finish we are have been so impressed with Casa Bella and will definitely be ordering more from this range in the future! The chest of drawers are really well made, feel really solid, the wood is so smooth & tactile and it just looks great. We are so pleased with it.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful bench

The Oslo honey mango bench is a lovely, simple design, made from beautiful wood and excellent craftsmanship. We use it as a window seat / low table in our guest bedroom where it enhances the matching eight drawer chest. Very impressive customer service; I added this item as an extra to my original order and the same discount was automatically applied.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

We ordered the dark mango wood 8…

We ordered the dark mango wood 8 chester drawers, was quite a wait (we were aware of the wait time) but so worth it - such good quality, spacious drawers and the dark wood looks stunning in our room. Would absolutely recommend.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Light mango chest of drawers

Super light mango chest of drawers. What a beautiful colour- far exceeded the sample, I’d originally sent for, actually.
Really solid. Well constructed. Beautiful!
Delivery company that they use was more than amazing .
I’d highly recommend!!!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

I was a little skeptical of ordering…

I was a little skeptical of ordering from here as I wasn't familiar with the site, but I trusted the other reviews and ordered the Mango Wood Drawers. They are beautifully crafted woodwork, rather than flat pack. All we had to add was the legs. Could not be happier!

19 May 2025
Unprompted review
Rated 4 out of 5 stars

Quality, ethical, great customer service

Love Csssabella furniture, had my eye on products for over a year whilst we renovate flat.
Ordered a dining table and delivered promptly within 7-14 day time slot. We have stairs up to landing & opted for 2 man delivery, kept informed from delivery slot to the day & timecright up to delivery.
There was a chip on the table, not big, but it is brand knew so called, asked to take photo & e-mail....hubby & I swithered as to return as in my "Autistic mind" shouldn't be this way, but then picking it up, delivering another & needed for work as well as dining.
No issue, offered a repair product, which arrived within a few days, worked well, with 3 different ways to repair, fill & buff.

I explained, that I had my eye on a few pieces as we do each room, to which a discount code was offered. We've since bought 2 shelving units for the same room, still waiting on delivery, but I wouldn't hesitate to recommend
Qaulity is good
Independent business
Ethical
And communication is good & they are helpful & can speak to someone, unlike so many businesses these days 😊

9 April 2025
Unprompted review
Rated 4 out of 5 stars

Really great communication

Really great communication, excellent delivery service. Packaged really well.
The negative aspect is that when you order a wine cabinet, you expect the bottles to slide in without issue. Unfortunately, the dimensions specified on the website (9x9cm) are incorrect; they vary between 8.3cm to 8.7cm, which is unfortunate as this means that a bottle slightly fatter than normal won't fit, e.g. a champagne style bottle with a fatter base. They are not uniform either. I know this is a manufacturing issue not a sales issue as these types of furniture come mass produced from a single supplier.

1 May 2025
Rated 5 out of 5 stars

Unparalleled quality at unbeatable prices

I cannot recommend this company highly enough and have encouraged all my friends and family to check it out! I have now 5 pieces and as others have mentioned the quality is unparalleled and at a fraction of the cost you see at other companies, especially if you can grab something on clearance, the bargains are unreal! Don’t miss out on this fabulous company

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Quality furniture!

We wanted to bring our stereo and albums out of retirement but didn’t have a suitable unit for them. That’s when we discovered the Oslo light mango large unit for stereo etc. We were more than delighted with it, the beautiful wood, fantastic finish, and value for money. It also arrived beautifully packed. We were so impressed we’ve ordered three more pieces in the range. Highly recommend.

17 April 2025
Rated 5 out of 5 stars

Furniture of the highest quality

Furniture of the highest quality. I was kept informed of my delivery throughout and when the road was blocked off, the delivery driver carried my purchase to my door. Cannot speak highly enough of this company. Highly recommend

23 April 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. Clear communications throughout the order and delivery process. Flexible around me on the delivery dates and we’re really pleased with the quality of the chest of drawers.

23 April 2025
Rated 5 out of 5 stars

£300 cheaper and quality as good as oak…

£300 cheaper and quality as good as oak furniture land alternative.

I bought a king size dakota light mango bed.

Everything went to plan! delivery was when communicated, even asking for me to confirm it was OK.

Quality of item is great. I would recommend this company.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Oslo dark mango sideboard

Oslo dark mango sideboard
Really pleased with this it’s beautifully made solid mango wood & no imperfections.
Delivery was on time , the unpacking & putting the legs on very easy & we are not good at doing anything!

9 April 2025
Unprompted review
Rated 3 out of 5 stars

impractical and mediocre service

The company takes over a week to arrange for delivery with no update in between. After ordering 300£+ worth of goods, this can cause concern. 1-man delivery drivers are not allowed to go up a single step, which exist for virtually every house, which effectively means everyone has to pay 25£ for 2-man delivery, even if it is just two steps to enter the house/ground level, which seems silly and like a money grab.
If the proposed timeslot does not work, delivery is delayed for 7-10 days before a new route is planned, for which no suggestions or requests can be made either, which again, is inconvenient given the nature of deliveries.

11 April 2025
Unprompted review
Casa Bella Furniture logo

Reply from Casa Bella Furniture

Hello, thanks for your review and I'm sorry to hear that you were unhppy with the delivery service.

I can see you have since spoken to Marcia on our team who has confirmed there are no issues delivering to you on our standard service and this has all been booked in for you. We do give the option of the 2-man service for deliveries with tricky access, but this does only apply where there are large/multiple sets of steps to the property or where it would be unsafe for one of our drivers to handle on their own. Apologies for any misunderstanding here.

We do always try to deliver or rearrange deliveries as quickly as possible, and we can certainly always aim to accommodate special requests with regards to dates and times, although due to the nature of logistics this can introduce an additional wait time while as we do need to plan this in accordingly.

I'm pleased that everything is sorted for you now and I hope you love your console table when it arrives.

Best regards,

Robert
Director

Rated 5 out of 5 stars

Beautiful shelves

Beautiful, well constructed shelves. They look fantastic in our dining room. Excellent delivery service. Highly recommended.

10 April 2025

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