Casa Bella Furniture Reviews 

843
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the solid wood furniture, noting that pieces look stunning and are built to last. Buyers also appreciate the helpful support team and the professional delivery service that often places items directly inside the room. Some reviewers were not happy with the extended waiting times required for certain orders to arrive. A few consumers also reported receiving products with minor damages, incorrect parts, or legs that were difficult to assemble properly. Despite these occasional setbacks, most individuals remain very satisfied with their overall purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing items as well made, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery service, highlighting efficient communication, prompt... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautiful design and sturdy build... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt communication, speedy... See more

Order

Users describe positive interactions with order, noting that the website is well laid out and ordering is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are delighted with our hi-fi unit. It is exactly as shown on the website and is very well made and sturdy - right down to good quality hinges and labelling of individual legs and holes so that pre-... See more

Company replied

Rated 5 out of 5 stars

I was very dubious about purchasing furniture online without actually seeing it first! Well I was wrong! Great looking quality solid wood furniture that looks stunning in my lounge. When reachin... See more

Company replied

Rated 5 out of 5 stars

Such a great experience buying furniture from Casa Bella. Such incredible value for money and the table and chairs we received are stunning. Delivery was incredibly straightforward and the delivery dr... See more

Company replied

Rated 5 out of 5 stars

Friendly accommodating staff on the phone and e mail. Delivery held at my request but carried out on the exact date that I had identified. Great delivery team, and the furniture was comprehensively pa... See more

Company replied


Company details

  1. #230 of 395 best companies in Home Furniture Shop

Written by the company

Contemporary furniture & accessories for distinctive interiors. Discover timeless pieces, online and in our showroom.

Built to endure, crafted for life.

We are passionate about creating contemporary furniture & accessories that elevate your space.

We believe furniture should be an heirloom, not a disposable item. That is why we have built our reputation on using only the finest materials in every piece we create. From the structural elements to the drawer bases and backs, our furniture is crafted for lasting beauty and enduring strength.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

843 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(843)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend!

This was the third piece of furniture I have purchased in the ‘Imari range’. As usual the furniture arrived on time. Well packaged and undamaged. The furniture arrived is well made to high standard. You get what you pay for. Highly recommend this company very happy customer.

10 April 2025
Rated 5 out of 5 stars

Lovely chest of drawers

We ordered a chest of drawers for our bedroom. The item was delivered fast, but we realised it had a couple of small imperfections. The communication with Casa Bella was flawless, they immediately offered alternatives, and at the end we agreed on a replacement as the best option for us. The new furniture came immediately and had no issues. And it looks lovely, thank you!

22 September 2024
Unprompted review
Rated 5 out of 5 stars

Dakota Dark mango tallboy.

The item of furniture we have purchased is beautiful exactly as we saw it on the the website,also delivery of the item was delivered between the time we was allocated we would highly recommend this company.

21 March 2025
Rated 5 out of 5 stars

Beautiful furniture and great service…

My tv unit is excellent quality and very well made. Being made from reclaimed wood it is individual and looks perfect in my seaside house. It was delivered promptly and was packaged with great care. I would definitely recommend Casa Bella Furniture. Beautiful furniture and great service.

21 March 2025
Rated 4 out of 5 stars

Lovely Pieces of furniture.

I would of given this a 5 star but there was confusion over the Delivery address and whilst I was assured it was coming to me it was making its way to the wrong address. However the delivery driver checked the order for a house number and realised it was the wrong address. He delivered it and placed them in the room of my choice. He was very polite. The order was well packed and the tables are perfect for my room.

14 March 2025
Rated 5 out of 5 stars

Great service, great product.

The furniture is better than expected. The two pieces we bought look really good in our living room. We bought a media unit which now holds our vinyl and turntable. We also bought a two draw cabinet in the same style to hold my wife's crafting items. The pieces are a good weight, well made and using a wood that's a byproduct of food production. Delivery was absolutely as projected, on time and with a friendly driver. Wouldn't hesitate to recommend or buy again.

14 March 2025
Rated 5 out of 5 stars

Lovely furniture

This is our third order with casa bella furniture. The tv unit was on back order and ended up being an extra 4-6 weeks delayed unfortunately, so it was a bit of a wait. The company kept us up to date though, and the delivery driver kindly took away the packaging on arrival as we requested. We’re delighted with all 3 pieces of furniture we’ve ordered from them so far (bed, blanket box and tv unit). Solid furniture and gorgeous wood. In future we’d possibly avoid ordering items on back order but would still order from them again.

7 March 2025
Rated 5 out of 5 stars

We recently purchased a nest of tables

We recently purchased a nest of tables, a couple of bedside tables, and a work desk, and we’re very pleased with our experience. The furniture is of excellent quality, and we love the contemporary designs. The team kept us well-informed about the delivery timelines, making the whole process smooth and hassle-free. Overall, we’re very happy with our purchase!

7 March 2025
Rated 5 out of 5 stars

Great furniture

We ordered a pair of mango wood units from the company.

They are really well made and are great quality. It's so nice to get furniture delivered that is already assembled these days.

When they arrived they were really well packaged and delivered directly into the room for us.

There was a long lead time on the order unfortunately, but they were worth waiting for.

7 March 2025
Rated 4 out of 5 stars

Great quality furniture

Great quality furniture. On the expensive side but worth it. I needed to ask customer service for some missing screws but they were sent quickly. We also had a problem initially with one drawer not opening smoothly but they sent someone around to shave some of the inside off and now all is perfect.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Quality Item and Excellent Service

Lovely solid quality item with a beautiful grain to the wood. I also really appreciated the sample service option prior to making a purchase…this was so useful enabling me to make a choice that was absolutely perfect! Great communications and delivery service. All round faultless business 🌟

12 February 2025
Rated 5 out of 5 stars

Great shoe cabinet

Great shoe cabinet. Extremely well made. Fantastic price. Looks so stylish and came ready made. Will last for years.

Ordering and delivery were seamless.

18 February 2025
Rated 5 out of 5 stars

wow!

I had a endless list of questions, the team at Casa Bella were quick to either answer or respond to my emails. I had the delivery address wrong on numerous occasions as I made multiple purchases at different times over the course of several weeks - all of which were corrected by the Casa Bella team immediately. Now the items, what can I say but wow! freaking stunning! each item bought was made with high quality materials. The delivery was on time, with frequent updates and a call shortly before delivery. I feel reluctant to share with people where I got my furniture from (you guys know what I mean) BUT I also feel compelled to share my shopping experience with everyone. Thank you Casa Bella team!

12 February 2025
Unprompted review

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