Casa Bella Furniture Reviews 

843
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the solid wood furniture, noting that pieces look stunning and are built to last. Buyers also appreciate the helpful support team and the professional delivery service that often places items directly inside the room. Some reviewers were not happy with the extended waiting times required for certain orders to arrive. A few consumers also reported receiving products with minor damages, incorrect parts, or legs that were difficult to assemble properly. Despite these occasional setbacks, most individuals remain very satisfied with their overall purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing items as well made, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery service, highlighting efficient communication, prompt... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautiful design and sturdy build... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt communication, speedy... See more

Order

Users describe positive interactions with order, noting that the website is well laid out and ordering is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are delighted with our hi-fi unit. It is exactly as shown on the website and is very well made and sturdy - right down to good quality hinges and labelling of individual legs and holes so that pre-... See more

Company replied

Rated 5 out of 5 stars

I was very dubious about purchasing furniture online without actually seeing it first! Well I was wrong! Great looking quality solid wood furniture that looks stunning in my lounge. When reachin... See more

Company replied

Rated 5 out of 5 stars

Such a great experience buying furniture from Casa Bella. Such incredible value for money and the table and chairs we received are stunning. Delivery was incredibly straightforward and the delivery dr... See more

Company replied

Rated 5 out of 5 stars

Friendly accommodating staff on the phone and e mail. Delivery held at my request but carried out on the exact date that I had identified. Great delivery team, and the furniture was comprehensively pa... See more

Company replied


Company details

  1. #230 of 395 best companies in Home Furniture Shop

Written by the company

Contemporary furniture & accessories for distinctive interiors. Discover timeless pieces, online and in our showroom.

Built to endure, crafted for life.

We are passionate about creating contemporary furniture & accessories that elevate your space.

We believe furniture should be an heirloom, not a disposable item. That is why we have built our reputation on using only the finest materials in every piece we create. From the structural elements to the drawer bases and backs, our furniture is crafted for lasting beauty and enduring strength.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

843 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(843)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered reclaimed Indian furniture and…

Ordered reclaimed Indian furniture and it's absolutely beautiful, I had a few issues surrounding delivery (my end) and they have been amazing at sorting it out,I've since ordered more of the collection...bit by bit and they always deal with my requests with no problem,would buy from here again

10 October 2023
Unprompted review
Rated 4 out of 5 stars

6 seater Dining Set

Ordered a 6 seater dining set which was delivered on time and fully assembled by the 2 guys delivering. Unfortunately the table was covered in scratches so I informed Casa Bella who were most apologetic and arranged for a replacement table to be sent. This was received in perfect condition. One slight issue was there was only one guy collecting the faulty table top and delivering the replacement which had my partner not been here to help it would have been impossible as it was very heavy but all in all I am very happy with the table and cannot fault the quality and the customer service. Would definitely order from them again

9 August 2024
Rated 5 out of 5 stars

Exceeded expectations

I ordered the Oslo honey mango sideboard that arrived today. The sideboard is such good quality and even better than in the pictures. I have seen veneered ones for double the price and this is heavy solid wood. The delivery was spot on and arrived on the expected day and time. I will be ordering agin and recommending to my friends.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Stunning quality!

I have ordered a stunning chest of drawers, which was even better than on the picture, super solid and delivered with care.
I found the delivery very slow and when I raised it they sorted it out promptly, delivering on the day required and the delivery people were lovely and accommodating.
I will most definitely order from here again!

5 July 2024
Unprompted review
Rated 5 out of 5 stars

It was worth 6 months the wait

It was worth 6 months the wait. The team in the shop are great and very polite with customers. Quality on delivery is excellent.

The 2 delivery chaps, Lance and Tom, did a great job and left the place clean and tidy.

Will recommend Casa Bella and the delivery team.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Stylish modern mango tables

Bought a fab set of two nesting mango industrial-look tables and they are really modern and stylish. Got to praise the packing of them as every surface and corner were really well protected and so they arrived looking pristine. Will be back to shop for more in the future

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Large dresser

I am very pleased with the large dresser! Very nice quality and the colours are perfect. Fantastic delivery service.Very good customer service too.I am really happy with my purchase.

26 June 2024
Rated 1 out of 5 stars

Service is appalling. Scam?

Ordered a chest of drawers, it was expected into stock in 10 weeks. A week or so after I'd ordered the website said it was due in stock in 5 weeks so I called to see which was correct and inwas told they had 'missed' a container so had some coming in sooner than the container my order was allocated on, so all new orders were going on the earlier container. I relayed that this was not fair, to make older orders wait but new orders get the earlier delivery. I insisted my order went on the earlier container, whilst pointing out that this should have been done anyway, to put all the older orders onto the earlier container. I was told mine had been changed. No. It hadn't and I had to wait for the later container. Then I was given a delivery date and time slot of 4pm to 8pm. Told if I didnt accept that date I would have to wait for another one and they didnt know when it would be.Nothing arrived. Sat here waiting like a lemon. No phone call no nothing. I'm wondering whether this whole thing is a scam. Wish I had never ordered from this company. Absolutely awful service.

Update: Delivery arrived at 9:15pm when it was meant to be here by 8pm. Had actually gone to bed when it arrived due to illness. It is not acceptable to be delivering at that time of night without prior agreement. Driver said it wasn't his fault it was the people who do the routing.

11 June 2024
Unprompted review
Casa Bella Furniture logo

Reply from Casa Bella Furniture

Hi Deborah, thanks for your review.

I've looked into the history on the order and can see the chest of drawers was ordered with an 9-week lead time on 1st April and was delivered successfully to you this evening, after arriving last week.

I'm very sorry if there was any miscommunication surrounding lead times - all orders are prioritised on a first-come-first served basis and waiting customers will always be allocated stock before new ones. I can see in this case that your order remained allocated to the earliest possible shipment throughout and priority to you indeed remained over any new orders.

As mentioned above, I can see the delivery went ahead this evening and was delivered by our driver Rafal. I will be in touch personally tomorrow to follow up on everything for you.

Best regards,

Robert
Casa Bella

Rated 5 out of 5 stars

Amazing piece of furniture

Amazing piece of furniture. Really well made and looks great. The communication was great, as was the speed of delivery and the people delivering it did a great job as well

11 June 2024
Rated 5 out of 5 stars

Absolutely lovely solid table

Absolutely lovely solid table, great value for money.
Very well wrapped, quick delivery with plenty of accurate info regarding date and time,very carefully delivered by George and his colleague.
I highly recommend Casa Bella Furniture.

5 June 2024
Rated 5 out of 5 stars

Excellent!

Second time buying with casa bella. Excellent quality, from placing order to delivery very polished and professional service. They will assemble everything in minutes, clean up and take packaging away, too. So happy with dining table and chairs

5 June 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful quality chest of drawers

Beautiful quality chest of drawers - competitive pricing. And great service from the delivery team who brought it right up my awkward stairs to exactly where I wanted it. Nice and safely packaged too. All round great experience

5 June 2024

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