Casa Maria Reviews 

Nice set however small damage on the table . Was long time waiting for delivery when on the Website was 2 to 6 days my was delivered after 3 weeks

Excellent quality product and the same for customer service when we had a query

This company have no direct line . The chat service is awful . They will not reply to my emails . I have been trying to pay my balance and have requested several times to do this . They say they sent link in email, yet I recieved no email. I am unable to complete my order or cancel it , so they basically have kept my deposit . Appalling behaviour ... avoid them .

Thank you Steve for contacting me really appreciate your honesty and sorry for writing disappointing reviews. Hopefully we’ll get sorted soon.

They advertise "Free Delivery" on product listings, which is true, but they don't mention on product listings that the free delivery is only to the curbside of your home. This detail is only stipulated in the fine print of the shipping policy. Given the day and age we are in, where people place orders for delivery of large items like furniture with high frequency which are subsequently delivered to either your front door (ie, flat door wherever that may be) or to your room of choice at no extra cost I find this to be incredibly misleading.

While I absolutely should have checked the shipping policy before ordering, and I take responsibility for not doing so, once I realized my mistake I contacted the customer service team who were incredibly unhelpful. Essentially telling me it's my problem and to deal with it with no empathy whatsoever. Again, I get that there might not be anything they can practically do to help at this stage, but the lack of care, dismissive tone, and unwillingness to even discuss options with me is a shocking way to treat customers who are spending hundreds of pounds with the company.

Edit, following Casa Maria's response below:

Firstly, the product listings states "We offer fast and free delivery to most parts of the mainland U.K. For the shipping policy, please visit: [LINK]." As per my comment above, this is not clearly advertised at kerbside delivery on the product listing.

Secondly, as noted I take responsibility for not following the correct process. I did not request delivery to a room of my choice, I requested "Can you please help me sort arranging delivery to my flat" which I noted was on the first floor up a flight of stairs. You only provided the item weight after I asked for it, because the weight of the package was reported to the delivery company as 400kg, which was not accurate. I found your staff to be dismissive, saying they were not does not change that fact. I would have expected a discussion about what options are available to me beyond "we only offer kerbside delivery as advertised so you would need to be available to accept delivery at kerbside" which is an exact quote from our conversation. Could I have cancelled my order for a fee? Would I have been able to pay to change the delivery type if I cancelled the order? Are there companies you recommend who could help with the issue? This is what I would have expected.

Finally, and most importantly. This is a post directly linked to me. You have publicly posted the city that my order was dispatched to in your response below. I would allege that this constitutes a GDPR violation as you have linked private data that you collected about me to an account that can be used to identify me. Please remove your response or I will have to submit a complaint with the ICO.

Outstanding service installer was knowledgeable and efficient. company informed me every step of the way .

I was a bit nervous about buying from Casa Maria at first only because I found them on instagram but I really had nothing to worry about. The whole process was brilliant. I sent a email to them to ask a few questions before I purchased and phoned me within a hour and was so helpful, nothing was to much trouble. The insulation was great aswell. Two lovely men Neil and Charlie, who also put up with my three dogs!
If you are thinking of using them do, it really has been such a easy process, which makes a change .

Ordered from here as a whole package with lights and draw down sides. Free heater too.
Come quickly. Put up by our landscape gardeners. Absolutely love it. Good price too

This is the second review I have written, my original doesn't seem to appear! I ordered my garden furniture and my husband ordered a pergola early in June. Deadline after deadline was failed to be met and apology after apology text. Payment was taken when I was told it wouldn't be. The pergola we are no further forward with, no delivery date, no erection date, even though we paid in full seven weeks ago. The furniture arrived yesterday, delivered by two men in a hired van. They told me at 8.30 am they would be with me at 10. 30, they arrived at 2.20, no explanation which doesn't surprise me!!! I received two big boxes that I couldn't check and was told if I didn't sign for them they wouldn't leave them! The summer will be over before we can enjoy what we have spent over £5000 in!!!! I believe this is totally unacceptable! This review reply is pointless, the "upgraded" lights don't work and we have contacted Casa Maria three times to no avail!! I will perhaps get another apology!

Greta bed. Was a little sceptical at first when purchasing from here but 10/10 bed, great price, fast delivery!

I’ll admit I was initially sceptical about ordering from this company after reading some of their reviews, especially with so many other pergola suppliers out there. However, I couldn’t have been more wrong to hesitate. The quality of their products is genuinely outstanding, and their customer service has been exceptional from start to finish, with regular updates throughout the process.

Delivery was prompt, perfectly handled, and completely damage‑free. Even Tommy, the driver, offered a few helpful tips on the day. The product itself was extremely well packaged, and the assembly was straightforward thanks to clearly labelled panels and easy‑to‑follow instructions.

Overall, I’m genuinely impressed and can’t praise this company enough. Their products are top quality, their service is excellent, and I say this as a real customer and a genuine human being.

The product (Bliss Pergola) is wonderful. The quality is good. We ordered a complete kit - 4x3metres, which we ordered in plenty of time. The base was completed and we then unpacked everything to realise that we needed two different windshields than the ones in the order, due to the direction we built the pergola.
We contacted Casa Maria, asking to exchange the two windshields and order fixed panels - which would be a significant extra cost - which we were happy to pay for.
The reply came back saying no exchange as we were outside of the 14 days.
A rather short sighted approach as (a) the company would have made more money and (b) my husband who has his own construction company was going to advertise it all over his social media.
So, rather short sighted approach by Casa Maria!
However the product is very good.

Good and helpful service . Installers very friendly and tidy with work.

I am absolutely over the moon with my beautiful mango wood sideboard. It is so well made, of such excellent quality and it looks extremely classy. It is such a good price and just what I was looking for...It was delivered promptly and was protected really well in the packaging and the customer service I received was excellent...very friendly and helpful ...I would definitely recommend this company .. Very impressed.

Very pleased with our new garden furniture.

Delivery was sooner than we had expected.

Excellent after sales service - item damaged in transit was quickly replaced.

Product appears to be of good quality, communication has been brilliant, we paid to have it assembled, the people who came were great efficient and tidy. Only down side the delivery is stated as 6 to 10 days and it was over 2 weeks once in stock.

Ordered was simple. Arrived and fitted within 3 weeks. Fitter were really helpful and done a great job. Looks amazing,

Great furniture and easy to put together loving these summer nights on our new furniture

ordering my pergola was simple and easy and the communication from Case Maria was second to none. The delivery arrived on time and the delivery guys were lovely and very helpful. the pergola was perfectly packed and each box was clearly labelled.
Would defiantly use again and recommend

Good price excellent service