CasesReviews 

394
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional communication and helpfulness, noting quick responses and effective solutions to issues. Many people found the website easy to navigate and appreciated the variety of game modes and items available, making for an enjoyable experience. However, some reviewers were not happy with the product, mentioning issues with promised rewards, server performance, and the perceived lack of bonuses. A few other people also felt that the site had declined over time, with concerns about game mechanics and difficulties with the withdrawal process.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website, with some reviewers praising it as the... See more

Customer service

Customers had positive experiences with customer service, often describing it as fast, friendly, and helpful.... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction with the... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some finding it fun and easy to use, even... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with this company was truly great. The staff were polite, responsive, and very helpful from start to finish. The product I ordered arrived on time, perfectly packed, and exactly as d... See more

Rated 5 out of 5 stars

Impressed by how great the support chat has been, very fast at getting back to you and helping with your issue. Also completely possible to make some good money from here if you are smart, don’t get... See more

Rated 5 out of 5 stars

Best case opening site ever supports , rewards , game modes , items , designs . Winning possibility higher than any other sites , almost incomparable. Try once you will know


Company details

Written by the company

Cases.gg is the best online mystery box site. It offers a secure and provably fair system for its players.


Contact info

3.9

Great

TrustScore 4 out of 5

394 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.9

All reviews

(394)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Almost level 70 made over 100k in…

Almost level 70 made over 100k in deposits. Pretty dissatisfied with the experience. Its not uncommon to lose 20 to 30 battles in a row. Bots pull huge items all the time but when I win the battles it's often still a loss. Should be able to get some back and forth but it seems impossible. The reward system is also terrible requiring a massive monthly deposit amount for a chance to win pennies. I also can never win anything 1 vs 1 so if there is an item I want to cash out good luck getting it. I love case sites but at this point I don't think I will be investing anything else because its so rigged and unfair.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Horrible site total scam, Stay away

Horrible site total scam don’t waste your time. Support is a joke, most likely from india just copy pasting sentances, cause they are clueless,
The owner Hobbes aka Austin is a greedy man.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Worth the time for sure

Impressed by how great the support chat has been, very fast at getting back to you and helping with your issue. Also completely possible to make some good money from here if you are smart, don’t get too greedy and have a bit of luck. Personally my winnings are in the negative a little but I got greedy and pushed my luck.

24 September 2025
Unprompted review
Rated 1 out of 5 stars

garbage

garbage. better playing in any random casino with a crash game. any casino, any crash game be it coin flip or crash or mines or whatever games they have on their other sister site. also garbage.
i put money in and i really regret my deposit(s)
the other sister site and cases.gg were listed on freecash but myseteriously after i put the first deposit in ($5) to earn $3.something on freecash, the offer was no longer valid.
laughable game play. honestly don’t donate your money here. there are so many deserving casinos out there. just another piece of trash from curacao/cyprus with completely unfair game play that makes you feel violated and financially abused. also it feels like theyre constantly spying on you. absolute trash. i cant even believe they went through the trouble of faking a website. they shouldve just gone car jacking instead.
this is my experience and impression.
facts: i game amd gamble too much and have tried at least 50 curacao/cyprus casinos, i play them all the time. this is certainly the worst one. i dont even know what to do with the remaining coins in site. i just feel super icky playing here. its yucky and a no from me.

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this site

Do not use this site. It is a clumsly put together dog water site. Owned by the same clowns who made clash.gg and we all know that site has had alot of drama behind it. Whether its locking peoples accounts with large amounts of balance to straight up denying people any form of cashout. So if you think cases.gg will be any better you are living a delusional life. Most of these sites use sneaky tactics to circumvent being labled as a casino, which come on you arent fooling anyone. Stop letting these foreign losers take your money.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Most-legitimate-site-of-its-type

This is the most-professional, and, overall-best, site of its type out there. It's the first one I chose to study and I've went to many to study them. This site has the best most variety of prizes and odds and games and interface and I just won a beautiful watch worth about twice (in American-money; so more like around three times more, than the Canadian-money-of-mine-which-I'd-deposited), more than what I put in. I can have it shipped to me. Sell it to play more of their, yes, casino-type games. But. THEY GIVE YOU. THE ODDS. Sometimes you will "roll" (the whole point of these sites,) the "premium items"-item, which removes all the garbage in the box and that's where begins, the real-fun. I had landed on that after depositing about $300 American. I started kind of getting giddy and nervous because now I'd had the chance in a far-better-fashion to win even up to $18,000. So I got a $700USD-watch and I'm just thrilled. Half of the fun is deciding if you want go keep or market your item elsewhere or simply withdraw the value of your won objects, in crypto! Support was decent and it's not a scam-site. At all. I don't know why people judge these site types so harshly but I'm glad I woke-up this morning. Aha. Been having a bit of a lucky-streak, lately even elsewhere on more traditional gaming-type sites. All the best; may fortune bestow upon you-all, as well. But. If you're looking for luxe items and have a bit of what you can afford to lose, to throw around--there are probably even Uruses on there. (A Lamborghini,) although; I'm not sure about that. I'm pretty sure the most-expensive-box is only a few tens of thousands to unlock said car(s). Legitimacy. And fun. A rare combination.

30 August 2025
Unprompted review

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