CasesReviews 

394
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional communication and helpfulness, noting quick responses and effective solutions to issues. Many people found the website easy to navigate and appreciated the variety of game modes and items available, making for an enjoyable experience. However, some reviewers were not happy with the product, mentioning issues with promised rewards, server performance, and the perceived lack of bonuses. A few other people also felt that the site had declined over time, with concerns about game mechanics and difficulties with the withdrawal process.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website, with some reviewers praising it as the... See more

Customer service

Customers had positive experiences with customer service, often describing it as fast, friendly, and helpful.... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction with the... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some finding it fun and easy to use, even... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with this company was truly great. The staff were polite, responsive, and very helpful from start to finish. The product I ordered arrived on time, perfectly packed, and exactly as d... See more

Rated 5 out of 5 stars

Impressed by how great the support chat has been, very fast at getting back to you and helping with your issue. Also completely possible to make some good money from here if you are smart, don’t get... See more

Rated 5 out of 5 stars

Best case opening site ever supports , rewards , game modes , items , designs . Winning possibility higher than any other sites , almost incomparable. Try once you will know


Company details

Written by the company

Cases.gg is the best online mystery box site. It offers a secure and provably fair system for its players.


Contact info

3.9

Great

TrustScore 4 out of 5

394 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(394)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

100% scam site

100% scam site
Allowed me to KYC with false ID so they bought someones details for 150$ cashout what i got out before getting banned!
Win chance are close to zero, site owener "HOBBES" owns multible sites and is known scammer on cskins sites!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

I don't understand

8 August 2025
Unprompted review
Cases logo

Reply from Cases

Hi there,

Thank you for the feedback! 😊 We’re glad to hear that you had a positive experience with our customer support team.

If there's anything you're unsure about or need further clarification on, don’t hesitate to reach out. We’re always happy to help!

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

Scam Site!

should be listed as a charitable donation site. never win anything. the ads they post and streamers are given massive amounts of money to play for free. Wouldnt recommend ever.

3 August 2025
Unprompted review
Cases logo

Reply from Cases

Hi Brian,

Thank you for sharing your feedback. We understand your concerns and want to assure you that Cases.gg is fully committed to providing a fair and transparent gaming experience.

We use a Provably Fair system for all our games which allows you to verify that game results are truly random and were not tampered with. Our system ensures that the outcomes cannot be manipulated in any way, and your input directly impacts the result.

For more details on how the Provably Fair system works, you can refer to this page: https://cases.gg/fairness/info

If you ever have any concerns or questions about your experience, please don't hesitate to reach out to our support team — we're always here to help.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

Great

Great game!

5 August 2025
Unprompted review
Cases logo

Reply from Cases

Hi Dustin,

Thank you for the great feedback! 😊 We’re thrilled to hear that you're enjoying the game.

If you need anything else or have any questions, feel free to reach out. We’re always here to help!

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

Site went completely downhill last 6…

Site went completely downhill last 6 months... promised rewards and were given pennies, servers just keep getting worse, support doesn't answer tickets. You would be better off wiping your ass with your money and flushing it down the toilet. Stop giving money to all 3 of his sites until he starts to care.

3 August 2025
Unprompted review
Rated 1 out of 5 stars

Stay clear total scam

Told me I would get 3 free cases. I signed up then verified but then it asked me about another 5 times to sign in constantly. Even better than that, I NEVER got my free cases. AVOID AT ALL COSTS JUST A SCAM

3 August 2025
Unprompted review
Rated 1 out of 5 stars

not very good site

not very good site
didnt clear the payout option

31 July 2025
Unprompted review
Cases logo

Reply from Cases

Hi Minh,

Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t up to expectations. We always aim to ensure a smooth and transparent experience for all our players.

If you had any issues with the payout process, we encourage you to reach out to our support team so we can assist you further. We're here to help and would love to resolve any concerns you may have.

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

Don't play this

I was promised “free” level rewards — but surprise surprise, when it finally dropped, they expected a $20,000 monthly deposit just to unlock them. Not lifetime — monthly. And the best part? You get a grand total of $0.55. Yeah, 55 ffff cents.
This site is a complete scam. It's rigged, misleading, and an absolute joke.
Don’t waste your time or money on this shit site.

27 July 2025
Unprompted review
Rated 1 out of 5 stars

Hobbes Is MoneyHungry

Hobbes has become so money hungry its not even funny. he wants to gloat all the time that the sites he runs are at a "all time high and there's never been more players" yet our daily cases and our frees have now become pay walled. So either Hobbes is losing money and he's trying to recoup it meaning the sites not as successful as he says OR Hobbes has gotten extremely greedy.

26 July 2025
Unprompted review
Cases logo

Reply from Cases

Hey there,

Thank you for your feedback regarding our daily cases. We’ve taken your comments into account and have passed them along to our management team for review. However, I would like to clarify that our rewards, including rain, free battles from our streamers, and promotional codes, have not changed. We’ve simply introduced daily cases on Cases.gg as an additional way to reward our active players who deposit on our site.

We’ve made this update to provide more opportunities for players to earn rewards — there's absolutely nothing wrong with this, and it doesn’t make us money grabbers. Our intention is always to enhance the experience for all users, not mislead them.

We are always committed to offering transparent and fair experiences for everyone. If you have any further concerns, feel free to reach out, and we’ll gladly assist.

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

The "Free Daily Cases" and toxic support

The "Free Daily Cases" made me write this review but the main problem is the toxic in chat and toxic supports, they don't care about gambling responsibly they just want to take your money and encourage you to spend more than what your limit is.

26 July 2025
Unprompted review
Cases logo

Reply from Cases

Hey there,

Thank you for your feedback regarding our daily cases. We’ve taken your comments into account and have passed them along to our management team for review. However, I would like to clarify that our rewards, including rain, free battles from our streamers, and promotional codes, have not changed. We’ve simply introduced daily cases on Cases.gg as an additional way to reward our active players who deposit on our site.

We’ve made this update to provide more opportunities for players to earn rewards — there's absolutely nothing wrong with this, and it doesn’t make us money grabbers. Our intention is always to enhance the experience for all users, not mislead them.

We are always committed to offering transparent and fair experiences for everyone. If you have any further concerns, feel free to reach out, and we’ll gladly assist.

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

Worst case opening site out there.

Worst case opening site out there.

The ONLY positive is the quick deposits and withdrawals.

Daily free cases require massive deposits monthly, wouldn’t call that free.

Case odds are terrible.

27 July 2025
Unprompted review
Cases logo

Reply from Cases

Hey there,

Thank you for your feedback regarding our daily cases. We’ve taken your comments into account and have passed them along to our management team for review. However, I would like to clarify that our rewards, including rain, free battles from our streamers, and promotional codes, have not changed. We’ve simply introduced daily cases on Cases.gg as an additional way to reward our active players who deposit on our site.

We’ve made this update to provide more opportunities for players to earn rewards — there's absolutely nothing wrong with this, and it doesn’t make us money grabbers. Our intention is always to enhance the experience for all users, not mislead them.

We are always committed to offering transparent and fair experiences for everyone. If you have any further concerns, feel free to reach out, and we’ll gladly assist.

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

DO NOT DEPO TO THIS SITE

200$ depo required for level 20 daily case with a 60% chance at 0.01 cents. biggest scam site ever DO NOT DEPO TO THIS SITE

27 July 2025
Unprompted review
Cases logo

Reply from Cases

Hey there,

Thank you for your feedback regarding our daily cases. We’ve taken your comments into account and have passed them along to our management team for review. However, I would like to clarify that our rewards, including rain, free battles from our streamers, and promotional codes, have not changed. We’ve simply introduced daily cases on Cases.gg as an additional way to reward our active players who deposit on our site.

We’ve made this update to provide more opportunities for players to earn rewards — there's absolutely nothing wrong with this, and it doesn’t make us money grabbers. Our intention is always to enhance the experience for all users, not mislead them.

We are always committed to offering transparent and fair experiences for everyone. If you have any further concerns, feel free to reach out, and we’ll gladly assist.

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

A dangerous and manipulative site

⭐☆☆☆☆
This site is nothing more than a well-oiled trap designed to drain its users' wallets. Behind its flashy interface and promises of quick wins lies a perfectly crafted system meant to keep people playing more and more… and most of all, to make them lose.
For del, tips 150$ id : CA-131261
I would like to recover at least 150 of the 1600 € that I was stolen

27 July 2025
Unprompted review
Rated 1 out of 5 stars

There are better places to have fun…

The "Free Daily Cases" with a 200$ monthly deposit requirement is already funny. Those cases are giving nearly nothing, and they call it necessary for the site's health. Also, too few game modes, only crypto withdraw method since item withdraw has way too many "only if"s and visually decreasing will to pretend they are not only for the profit. If you wanna fill the owner's car up with the money you worked for, then be their guest.

27 July 2025
Unprompted review
Cases logo

Reply from Cases

Hey there,

Thank you for your feedback regarding our daily cases. We’ve taken your comments into account and have passed them along to our management team for review. However, I would like to clarify that our rewards, including rain, free battles from our streamers, and promotional codes, have not changed. We’ve simply introduced daily cases on Cases.gg as an additional way to reward our active players who deposit on our site.

We’ve made this update to provide more opportunities for players to earn rewards — there's absolutely nothing wrong with this, and it doesn’t make us money grabbers. Our intention is always to enhance the experience for all users, not mislead them.

We are always committed to offering transparent and fair experiences for everyone. If you have any further concerns, feel free to reach out, and we’ll gladly assist.

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

The introduction of there "free daily…

The introduction of there "free daily cases" was the final straw for me. I have had issues with them for awhile but this is down right outrageous! Claiming a free daily cases based on your on-site level but then requiring to deposit a minimum of 200$ every month just to open it? Thats not free that's buying a 200$ monthly subscription! It is sickening to claim you give free services then ban active users who use said free services. If that's not a scam i dont know what is!

27 July 2025
Unprompted review
Cases logo

Reply from Cases

Hey there,

Thank you for your feedback regarding our daily cases. We’ve taken your comments into account and have passed them along to our management team for review. However, I would like to clarify that our rewards, including rain, free battles from our streamers, and promotional codes, have not changed. We’ve simply introduced daily cases on Cases.gg as an additional way to reward our active players who deposit on our site.

We’ve made this update to provide more opportunities for players to earn rewards — there's absolutely nothing wrong with this, and it doesn’t make us money grabbers. Our intention is always to enhance the experience for all users, not mislead them.

We are always committed to offering transparent and fair experiences for everyone. If you have any further concerns, feel free to reach out, and we’ll gladly assist.

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

Worst rewards

With this ”wonderful” update where they added the Daily Cases rewards for your level, this website just became the worst reward for the players in the whole industry. Now it has 0 attraction or motivation to play on it

27 July 2025
Unprompted review
Cases logo

Reply from Cases

Hey there,

Thank you for your feedback regarding our daily cases. We’ve taken your comments into account and have passed them along to our management team for review. However, I would like to clarify that our rewards, including rain, free battles from our streamers, and promotional codes, have not changed. We’ve simply introduced daily cases on Cases.gg as an additional way to reward our active players who deposit on our site.

We’ve made this update to provide more opportunities for players to earn rewards — there's absolutely nothing wrong with this, and it doesn’t make us money grabbers. Our intention is always to enhance the experience for all users, not mislead them.

We are always committed to offering transparent and fair experiences for everyone. If you have any further concerns, feel free to reach out, and we’ll gladly assist.

Kind regards,
Cases Customer Service Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look