CasesReviews 

394
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional communication and helpfulness, noting quick responses and effective solutions to issues. Many people found the website easy to navigate and appreciated the variety of game modes and items available, making for an enjoyable experience. However, some reviewers were not happy with the product, mentioning issues with promised rewards, server performance, and the perceived lack of bonuses. A few other people also felt that the site had declined over time, with concerns about game mechanics and difficulties with the withdrawal process.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website, with some reviewers praising it as the... See more

Customer service

Customers had positive experiences with customer service, often describing it as fast, friendly, and helpful.... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction with the... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some finding it fun and easy to use, even... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with this company was truly great. The staff were polite, responsive, and very helpful from start to finish. The product I ordered arrived on time, perfectly packed, and exactly as d... See more

Rated 5 out of 5 stars

Impressed by how great the support chat has been, very fast at getting back to you and helping with your issue. Also completely possible to make some good money from here if you are smart, don’t get... See more

Rated 5 out of 5 stars

Best case opening site ever supports , rewards , game modes , items , designs . Winning possibility higher than any other sites , almost incomparable. Try once you will know


Company details

Written by the company

Cases.gg is the best online mystery box site. It offers a secure and provably fair system for its players.


Contact info

3.9

Great

TrustScore 4 out of 5

394 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(394)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute scam of a site

Absolute scam of a site. Daily rewards are locked and require deposit to claim daily, as well as them being completely worthless compared to other sites in the industry. Completely awful site, no customer service, terrible gameplay. 1/1000 rating highly recommend you STAY FAR AWAY FROM THIS PLACE!!!

27 July 2025
Unprompted review
Cases logo

Reply from Cases

Hey there,

Thank you for your feedback regarding our daily cases. We’ve taken your comments into account and have passed them along to our management team for review. However, I would like to clarify that our rewards, including rain, free battles from our streamers, and promotional codes, have not changed. We’ve simply introduced daily cases on Cases.gg as an additional way to reward our active players who deposit on our site.

We’ve made this update to provide more opportunities for players to earn rewards — there's absolutely nothing wrong with this, and it doesn’t make us money grabbers. Our intention is always to enhance the experience for all users, not mislead them.

We are always committed to offering transparent and fair experiences for everyone. If you have any further concerns, feel free to reach out, and we’ll gladly assist.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

the best support ever!

the best support ever!

Seeeenya helped me on different cases and always got good news for me and helped me always!

25 July 2025
Unprompted review
Cases logo

Reply from Cases

Hi ChoppZ,

Thank you for the amazing feedback! 😊 We’re thrilled to hear that Seeeenya was able to assist you and provide great support throughout your experience. We’re glad you’re having a positive time on Cases.gg.

If you ever need anything else, don’t hesitate to reach out. We’re always here to help!

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

Pulled top item, never able to cash

Pulled top item out of one of the cases, item sold, balance was added to my account but unable to withdraw

According to support it was “in demo mode”, the only thing they missed if the fact that when you’re in demo mode, you can see the coins logo instead of $.

As someone who wagered 55.000$ on the site I expected more of it.

Contacted the owner and an admin of the site, both never bothered the reply.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

good site great prices

good site great prices

22 July 2025
Unprompted review
Cases logo

Reply from Cases

Hi Reda,

Thank you for the great feedback! 😊 We’re happy to hear that you’re enjoying the site and finding the prices great.

If you need any further assistance or have any questions, feel free to reach out. We’re always here to help!

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

all crew good all toop

18 April 2025
Unprompted review
Cases logo

Reply from Cases

Hi Cikac,

Thank you for the great feedback! 😊 We're so glad to hear that you're enjoying the experience with us. If you need anything else or have any questions, feel free to reach out. We're always here to help!

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

Will ban you if trying to withdraw in profit

If you try to withdraw after you've won money, they will ban you. Scam site, they will not allow you to withdraw if you have claimed any rain rewards on your account and are in profit, they will claim you are abusing the free rewards, even though you have to gamble said rewards in order to withdraw them. Don't do business with this people.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

Don't play any .gg website !

deposit 120€ and came out with 0
i will never play a .gg website again.
the bots are rigged to the highest level !
you have no chance of winning, and the minimum amount to withdraw an item is 100€! Avoid this website at all coast don't even give it a try for "fun"

27 June 2025
Unprompted review
Rated 5 out of 5 stars

The customer comes first

Customer support at casses.gg are really helpful and efficient at getting back to their community! My issue resolved within minutes! Happy customer = happy community.

25 June 2025
Unprompted review
Rated 1 out of 5 stars

There is no "Fairness" on this site

There is no "Fairness" on this site, you can win big on coins balance (fun balance) but lose 20+ battles back to back to back on cash balance (real balance). Can't even say it "unlucky" multiple 10+ losing streaks everyday is not normal at all, switching between "normal" and "crazy" mode do absolutely nothing, bots on this site are ridiculous rigged, pulls back to back 0.5% items not in 1 battle but in multiple battles, as long as switch to "crazy" mode the players start to pulls high value items while the other teams pulls nothing but cents result in an loss. This happen nearly every single days, not a day win more than 15$ while depositing more than 100$, still unlucky?

22 June 2025
Unprompted review
Rated 5 out of 5 stars

This is a terrific site

This is a terrific site! I come play here when I am tired of slots. They have a rain in chat every thirty minutes, battle of case opening crash and upgrade. Unique and satisfying!

20 June 2025
Unprompted review
Rated 1 out of 5 stars

Cases.gg is a complete scam

Cases.gg is a complete scam. They stole my Steam card and refused to return it, even after I provided clear evidence. Their team acted defensively and unprofessionally, clearly feeling cornered and unwilling to take responsibility.

On top of that, they are involved in illegal activities, including selling cars without proper certification, which is completely forbidden under European Union law. This is not just dishonest — it's illegal.

I absolutely do not recommend this site to anyone. It's nothing but a scam, and I strongly advise others to stay far away.
Scam site – stole my Steam card and illegally sell cars

21 June 2025
Unprompted review

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